酒店服务指南中英文.docx

1、酒店服务指南中英文欢迎下榻新都酒店 Welcome to Century Plaza Hotel 一、总经理致辞 6页/ Page 二、大堂服务GRAND LOBBY SERVICES 79页/ Page 1大堂经理 Assistant Manager 2问讯留言 Information Message 3预订接待 Reservation Reception 4收银结账 Cashier 5外币兑换 Foreign Currency Exchange 6信用卡 Credit Card 7退房时间 Check-out Time 8客房门卡 Room Card 9行李服务 Luggage Servi

2、ce 10大堂保险箱 Lobby Safe box 11商务中心 Business Center 12残疾人士设施 Handicapped Facilities 13擦鞋服务 Shoe-Shine Service 14租车 Car Hire 15停车 Parking16行政楼层接待处 Executive Floor Reception 三、客房服务 1014页/ PageGUEST ROOM SERVICES1 客房中心 Housekeeping Center 2 房间清洁服务 Room Cleaning 3 房间夜床服务 Turn-down Service 4 洗衣服务 Laundry Se

3、rvice 5 小酒吧 Mini-Bar 6 房间加床服务 Extra Bed 7 送餐服务 Room Service 8 擦鞋服务 Shoes-shine Service 9 叫醒服务 Wake-up Call 10饮用水 Drinking Water 11电话 Telephone 12电吹风 Hair Dryer 13冰块 Ice Cube 14电熨斗/烫衣板 Iron / Iron Board 15房间保密/电话免打扰 16失物招领 Lost And Found 17电视节目 TV Channel 18网络服务 Internet service 19空气调节 Air Conditione

4、r 20电源总开关 Energy Saver 21电源说明 Power Supply 22无烟楼层 Non-smoking floor 23环境保护 Environmental Protection 24紧急情况 Emergency 四、餐饮服务 1516页/ PageFOOD & BEVERAGE SERVICES1 宴会预订 Banquet Reservation 2 大堂吧 Lobby Bar 3 西餐厅 Western Restaurant 4 行政酒廊 Executive Lounge 5 中餐厅 Chinese Restaurant 6 会议室 Conference Room 7

5、送餐服务 Room Service 五、健身服务 17页/ PageHEALTH& ENTERTAIMENT SERVICE 1 桑拿 Sunna 2 游泳馆 Swimming Pool 3 健身房 Gymnasium Center 4 棋牌室 Chess and Mahjong Room 六、安全指南 1824页/ PageSAFETY DIRECTORY1 遵守措施2 宾客注意事项 Guests Notices3 安保 Safeguard4 火警 Fire Prevention5 火警须知 Fire alarm notice七、电话指南 2528页/ PageTELEPHONE DIREC

6、TORY1 拨打客房电话 Room to Room Calls2 拨打外线电话 Outside Calls3 国内直拨电话 DDD Calls4 国际直拨电话 IDD Calls5 国内、国际直拨须知 IDD&DDD Service Guide6 国内、国际长途电话区号 IDD&DDD DIRECTORY附表客房物品有偿价格表2930页/ Page新都酒店热忱欢迎阁下光临尊敬的宾客：欢迎您下榻深圳新都酒店！您的到来，我们酒店全体员工都感到非常荣幸，此服务指南为您详细介绍了饭店的各项服务及设施。若您有什么需要，请直接与饭店各部门联系，我们将竭诚为您效劳。在深圳新都酒店，您是我们的第一关注，我们将

7、为您提供尽善尽美的服务，让您在深圳新都酒店处处都看到温馨的微笑。如果您对我们的服务及设施有什么意见或建议，请及时联系我们，或者填写“宾客意见表”，我们会立即改进，因为您的满意就是我们的最终目标。最后，希望您把在这里获得的愉快经历告诉更多的朋友，期待您的再次光临，谢谢！深圳新都酒店 总经理Welcome to Century plaza hotelDear Guest:Welcome to Century plaza hotel!All of us are very grateful for your patronage and hope you enjoy your stay at our h

8、otel. This Service Directorywill inform you various service and facilities of our hotel. If you need more help, please contact with our relevant departments, all of us already stand by and surely you will get the excellent service at any time.You are our concern in Century plaza hotel during your st

9、ay. We shall try our best to offer the perfect service for you. If there are any more comments or suggestions, please contact us promptly or fill in questionnaire form on the desk of your room.We wish, during your stay with us, joviality experience wise up to your friends and we hope we will have th

10、e pleasure of serving you again. Century plaza hotel General Manager 大堂服务GRAND LOBBY SERVICES1大堂经理 Assistant Manager TEL 5位于饭店大堂内，24小时为您提供服务。 The Assistant Manager in the lobby will be at your service at any time.2问讯留言 Information Message TEL 4如您离开饭店而需与来人或来电联系时，请把您的去处及留言告之总服务台。 You can tell our Info

11、rmation Desk the place to go if you want to be in touch with telephone message or visitors when you are out.3预订接待 Reservation Reception TEL 4饭店接待处24小时为您提供预订客房、住宿登记等服务。The Front Desk will provide you with the service of reservation and registration any time. 4收银结账 Cashier TEL 4位于大堂总服务台，24小时为您提供住宿期间的房

12、费、餐费及其他费用的结算服务。Its located at the Front Desk in the lobby. We will provide the 24-hour check-out service of your fees during your stay. 5外币兑换 Foreign Currency Exchange TEL 8位于大堂商务中心，为您提供16小时外币兑换服务。服务时间：08：00- 23：30Its located at the business center. We will also provide the service of exchanging for

13、eign currency. Service Hours：08：00am-11：30pm6信用卡 Credit Card TEL 4欢迎您在饭店用以下信用卡：银联系列卡、长城卡、牡丹卡、建行龙卡、金穗卡、维萨卡、万事达卡、运通卡、大莱卡、JCB卡。Welcome to use the following cards：Great Wall, the Peony, Long card, the Gold Ear, Visa, Master, American Express, Diners club and JCB etc.7退房时间 Check-out Time TEL 4饭店退房时间为中午12

14、：00。请留意：超过12：00后加收半天房租，18：00后退房按全天收费计算。若需延迟离店时间，请与总服务台联系。Check-out time is 12：00 at noon. You will have to pay an extra half of daily fee if you check out after 12：00a.m and the whole fee if you do after 18：00 p.m. Please contact the Reception Desk if your check-out has to be delayed. 8客房门卡 Room Car

15、d TEL 4饭店使用安全电子门锁。退房时请将门卡交与总台收银处。请留意：当超过规定时间，门卡将不能开锁。您要续住，请到总服务台办理有关手续。We offer you the IC lock. Please return the card to the Cashier Desk when you check out. The IC card will not work when you delay the check-out time and you must contact the Reception Desk to continue your time.9行李服务 Luggage Serv

16、ice TEL 3我们为您提供店内免费运送或寄存行李服务。We offer free-of-charge service of delivery in our hotel and left-luggage service. 10大堂保险箱 Lobby Safe box TEL 4大堂接待处为阁下提供免费使用的保险箱，较大的贵重物品可存放在大堂保险箱内。饭店对留在客房内物品的任何损坏或遗失不负任何责任。Each room is fitted with a safe box, your valuable belongings are recommended to be kept in the sa

17、fe. By the way, the lobby provides free safes for bigger valuable belongings. The hotel management is not liable to any loss or damage valuables left in the gust rooms.11商务中心 Business Center TEL 8位于饭店大堂，为您提供全面的秘书服务：中英文打字、传真复印、出租电脑、收发电子邮件、订票、邮寄等服务。服务时间：08：00-23：30Located in the lobby, we provide you

18、with the comprehensive secretarial service. such as typewriting in Chinese or in English, Fax and copying service, E-mail service, purchasing ticket, mailing, etc.Service Hours：08：00am-11：30pm12残疾人士设施 Handicapped Facilities TEL 3饭店备有轮椅车和拐杖，如需使用请与行李房联系。We also offer wheelchair and walking stick. Plea

19、se contact the Luggage Room if you need.13擦鞋服务 Shoe-Shine Service 擦鞋机位于大堂一楼，免费为您提供擦鞋服务。Located in the lobby. You may polish your shoes there.14租车 Car Hire TEL 3如需预订的士，请与礼宾部联系，饭店为阁下提供24小时服务。 Please contact the Concierge if you need a car, the service is available for 24 hours.15停车 Parking饭店拥有停车场，请按指定

20、车位停放车辆。有碍车道畅通、消防、安全及专用泊车的车辆，如有损坏饭店不予负责。如需专门监管的车辆，请告知在场保安员，我们将会记录，妥加看护。饭店敬告各位车主，请勿将贵重财物放在车内，住店宾客可将贵重物品交饭店寄存处寄存。We have the parking area. Please park your car as shown. We are not responsible for any damage if you hinder the path, fighting-fire and security etc. Please inform our guard if your car nee

21、d special care. We will make some notes and be care for the car. Please dont leave your valuables in the car. If you have ones, please place them in the safe deposit box of the Front Desk in the lobby.16行政楼层接待处 Executive Floor Reception TEL 8位于饭店12层，将为行政楼层的客人提供快速入住和退房服务。Located on the 12th floor, We

22、 provide fast check in, check out service for the executive floor guest.客房服务 GUEST ROOM SERVICES1客服中心 Housekeeping Service Center TEL 0客房服务中心24小时为您服务，如有需要请与客房中心联系。We will serve you the whole day. Please contact housekeeping center for assistance.2房间清洁服务 Room Cleaning TEL 0您若需要服务员尽快为您清理房间，请将“请即打扫”牌挂于

23、门外或与客房中心联系。Hang “Make up Room” signboard at the door knob or call housekeeping, and then well clean your room at soon as possible.3房间夜床服务 Turn-down Service TEL 0饭店为您提供每日开夜床服务。We have do turn down service for you every day, please contact housekeeping center.4洗衣服务 Laundry Service TEL 0饭店为您提供干洗、水洗和熨烫衣

24、物服务，每天上午10：00前将要洗熨衣物放入洗衣袋，交于服务员，可当晚或次日上午取回衣物。饭店还提供特快洗熨服务，详情请参阅房内的洗衣单。We offer dry cleaning, washing and pressing service .The Room Attendant comes to collect the washing bag before 10：00am every day and send it back in the same day. Express service is available also to you . Please refer to the Laun

25、dry List in your room. for details.5小酒吧 Mini-Bar TEL 0客房内备有小酒吧，为您准备了多种酒水及小吃。我们会每日补充消耗，同时您的消费额将被计入到您的账单。如有其他需要，请随时与客房中心联系。There is a mini-bar with many kinds of drink and snacks in your room. We will replenish them and the sum of charge will be recorded. If you want anything else, please contact hous

26、ekeeping center.6房间加床服务 Extra Bed TEL 4饭店为您提供加床服务。如果需要请与总台联系。Contact with reception desk for extra bed in the room if you need.7送餐服务 Room Service TEL 1请参阅客房送餐服务菜单，并与餐饮部联系。服务时间：24小时Please checkRoom Service Menuand contact F&B Division.Service Hours：24H8擦鞋服务 Shoes-shine Service TEL 0每间客房都配有擦鞋布。如有需要擦鞋服

27、务，请将鞋放入房间衣柜鞋蓝内或与客房中心联系。Each room provide shoe-shine cloth, Please put your shoes into the basket in the cabinet or contact Housekeeping if you need.9叫醒服务 Wake-up Call TEL 0请拨“9”与总机接线员联系，确定为您叫醒时间。Please dial “9” to contact with the Operator and confirm your wake-up time.10饮用水 Drinking Water TEL 0客房卫生

28、间的直饮水是可以直接饮用的。我们建议使用电水壶煮沸后再饮用。如有需要请与客房中心联系。The water from the tap in the bathroom can be drunk directly. You may use the electronic kettle to boil the water. Please contact housekeeping for assistance.11电话 Telephone TEL 0每个房间都配备长途直拨国际/国内电话系统。如要拨打长途电话，可先参阅电话服务指南，或拨“0”请总机接线员协助。Every room is equipped w

29、ith the direct international and domestic dialing system. If you want to make a long distance call, please check the Telephone Directoryor dial“0”for help.12电吹风 Hair Dryer TEL 0客房内备用电吹风可供您使用。There is a hair dryer in the room for you.13冰块 Ice Cube TEL 1客房中心可以为您提供冰块，如有需要请与送餐服务联系。We prepare the ice cub

30、e for you in the room service. Please contact us if you need.14电熨斗/烫衣板 Iron / Iron Board TEL 0客房中心备有电熨斗和烫衣板。如有需要可打电话联系。使用时，请注意安全。There are iron and iron board in housekeeping center. Please contact us for assistance. Please take care of yourself.15房间保密/电话免打扰 TEL 0Keep the Room Number Secret/Avoid Being Disturbed by Telephone 如果您不想被打扰，请按房间取电处“请勿打扰”键，并可拨“0”与总机接线员联系。 If youd like to keep the room number secret and avoid being disturbed by t