银行柜台英语大纲.docx

1、银行柜台英语大纲银行柜台英语大纲发布时间： 2009-07-10 11:34 来源： 【 大 中 小】 目前中国银行业急需一批既懂专业知识又会英语的金融人才，本课程力求向在职银行柜员或者有志于从事银行柜员的人士提供其从事的基本柜台业务所需要的最基本的专业银行柜台英语知识技能，主要包括专业词汇、专业术语和常用表达。学习完该课程后，学生能够掌握基本的银行英语专业词汇术语，能具备银行柜台业务的基本英语口头交际能力。教师介绍：冯晓霞，山东大学理学士，上海理工大学经济学硕士，现任北京财贸职业学院金融系讲师，主要讲授商业银行业务、金融英语等课程。Lesson 1 Opening an Account开户教

2、学目的与要求： 通过本讲的学习，使学生熟悉有关开户业务的英语表达，掌握基本的有关开户的专业词汇、术语和基本句型。教学内容：1.1 words and terms单词和术语1.2 dialogue对话1.3 common expressions常用表达Lesson 2 Handling Deposits存款教学目的与要求： 通过本讲的学习，使学生熟悉有关存款业务的英语表达，掌握基本的有关存款的专业词汇、术语和基本句型。教学内容：2.1 words and terms单词和术语2.2 dialogue对话2.3 common expressions常用表达Lesson 3 Handling Wit

3、hdrawals取款教学目的与要求： 通过本讲的学习，使学生熟悉有关取款业务的英语表达，掌握基本的有关取款的专业词汇、术语和基本句型。教学内容：3.1 words and terms单词和术语3.2 dialogue对话3.3 common expressions常用表达Lesson 4 Remittance汇款教学目的与要求： 通过本讲的学习，使学生熟悉有关汇款业务的英语表达，掌握基本的有关汇款的专业词汇、术语和基本句型。教学内容：4.1 words and terms单词和术语4.2 dialogue对话4.3 common expressions常用表达Lesson 5 Foreign

4、Exchange外汇兑换教学目的与要求： 通过本讲的学习，使学生熟悉有关外汇兑换业务的英语表达，掌握基本的有关外汇兑换的专业词汇、术语和基本句型。教学内容：5.1 words and terms单词和术语5.2 dialogue对话5.3 common expressions常用表达Lesson 6 Travelers Checks旅行支票教学目的与要求： 通过本讲的学习，使学生熟悉有关旅行支票业务的英语表达，掌握基本的有关旅行支票的专业词汇、术语和基本句型。教学内容：6.1 words and terms单词和术语6.2 dialogue对话6.3 common expressions常用表

5、达Lesson 7 Reporting a Loss挂失教学目的与要求： 通过本讲的学习，使学生熟悉有关挂失业务的英语表达，掌握基本的有关挂失的专业词汇、术语和基本句型。教学内容：7.1 words and terms单词和术语7.2 dialogue对话7.3 common expressions常用表达Lesson 8 Letter of Credit信用证教学目的与要求： 通过本讲的学习，使学生熟悉有关信用证业务的英语表达，掌握基本的有关信用证的专业词汇、术语和基本句型。教学内容：8.1 words and terms单词和术语8.2 dialogue对话8.3 common expre

6、ssions常用表达1 问答 DIALOGUEClerk: Hello, what can I do for you?（Yes?）职员：您好，请问您要办理什么业务？Customer: Please tell me my balance.顾客：请帮我查询一下帐户余额。职员：您讲慢些好吗？Clerk: please speak slowly.Clerk: Please write it down on the paper.职员：您用纸写下来好吗？Clerk: Yes, sir（miss）,wait a moment please.职员：好的，先生（小姐），请稍等。Clerk: Your balan

7、ce at the bank is RMB 5,000.职员：您在本行的帐户余额是人民币5000元。Customer: My magcard does not work, please take a look.顾客：我的银行磁卡出现故障了，能帮我看一下吗？Clerk: No problem, the magcard is locked, show me your passport, I will help you out.职员：问题不大，您的银行磁卡被锁住了，请出示护照，输入密码就可以给您解开。Clerk: The magcard need more magnetism, it is ok n

8、ow.职员：您的银行磁卡需要加磁，现在加好了。Customer: I want to close my account with you.顾客：我想结束在你们这儿的帐户。Clerk: Please go to the number 6 counter.职员：请到6号柜台办理.Clerk: Please go to the open counter.职员：请到大厅开放式柜台办理。Clerk: Please take a seat over there for a moment; our client manager will help you.职员：请先在大厅休息一下，马上会有客户经理来帮助您。

9、Customer: I would like to, thanks.顾客：好的,谢谢。2 存款 DEPOSITClerk: How much cash do you plan to deposit in your account?职员：您有多少钱要存入呢？Customer: I want to deposit 300 yuan in my account.顾客：我想在我的户头上存300元。Customer: Please tell me the procedure for opening a savings account.顾客：请告诉我开个储蓄帐户需要什么手续。Clerk: Please f

10、ill in the depositing form, the sum of money，your name, address and professional unit.职员：请填张存款单，写明数额、姓名，地址和工作单位。Clerk: Please fill in your name, the number of the certificate and your telephone.职员：请写上您的姓名、证件号码和联系方式。Clerk: Words and figures differ.职员：您填写的文字与数字不符。Clerk: Signatures differ.职员：您的签名有误。Cle

11、rk: keep your receipt please.职员：请收好单据.Clerk: Here is your passbook. Please bring it back when you deposit or withdraw money any time you like.职员：这是您的存折，以后存取款时请带来。Clerk: Keep the passbook (magcard) well and inform us whenever you lose it.职员：请保管好存折（银行卡），若遗失请告诉我们。Customer: Thank you very much.顾客：非常感谢。C

12、lerk: Not at all.职员：不客气。3 取款 DRAW Clerk: yes?职员：您好.Customer: excuse me, Can you help me?顾客：对不起，能帮我个忙吗？Clerk: it is my pleasure. Please tell me what I can do for you.职员：很高兴为您效劳，请告诉我能为您做什么。Customer: I want to withdraw 8000RMB from my deposit account.顾客：我要从我的帐户支取8000元人民币。Clerk: Sorry, no sufficient bal

13、ance, the balance is 6000 RMB.职员：对不起，您户头中没有足够的余额，只有6000元。Customer: I want to withdraw5000 RMB.顾客：取5000 RMB好了。Customer: I want to draw 10，000-dollar and 30，000 RMB.顾客：我从卡上取1万美金和3万元人民币。Clerk: Please show me your passport。职员：请出示护照。Clerk: password please.职员：请输入密码。Clerk: please sign your name.职员：请签名。Cler

14、k: please check carefully.职员：请清点一下现金.Customer: Thank you very much.顾客：非常感谢。Clerk: Not at all.职员：不用谢。4兑换 EXCHANGECustomer: Can you change me some money, please?顾客：能否请你给我兑换一些钱？Clerk: What kind of currency do you want to change?职员：要换哪种货币？Customer: Please change some RMB from my U.S. dollars account.顾客：

15、请帮我把帐户里的美圆兑换一些人民币。Clerk: Please tell me how much you want to change.职员：请告诉我你要换多少。Customer: Please change 3000 RMB.顾客：我想兑换出3000人民币。Clerk: Take Cash or deposit in your card (passbook)?职员：请问您兑换后要取走人民币现金还是存入卡（折）里？Customer: Id like to take cash (deposit in the card).顾客：我想取现金。（我存到卡里）Customer: Whats the ex

16、change rate today?顾客：今天的兑换率是多少？Clerk: If youll wait a moment, the rates of exchange is about 1:8.职员：请等一会儿，美圆和人民币的兑换率是1：8左右。Customer: Id like to break this 100 RMB. Could you give me some small notes?顾客：请把这张100人民币换开，给我一些小票好吗？Clerk: How would you like it?职员：你要什么面额的？Customer: Three 20s, some 10s and 5s

17、 , please.顾客：请给我3张20元和几张10元和5元的。Customer: Thanks a lot.顾客：非常感谢。Clerk: My pleasure.职员：不用谢。5收费 CHARGECustomer: Excuse me, I forget the password of my card.顾客：对不起，我忘记卡的密码了Clerk: Report loss of the magcard please.职员：请办理挂失手续费。Clerk: Do you remember the number of the magcard?职员：您的卡号是多少？ Clerk: Please pay

18、15 yuan, includes 5 yuan cost and 10 yuan handling charge.职员：请支付15元，包含换卡工本费5元，挂失手续费10元。Customer: Do you charge for remit?顾客：汇款你们收手续费吗？Clerk: Yes, we do, 1% of the sum, from 1 yuan to 50 yuan.职员：是的，我们收手续费，我们按照1%金额收取，最低1元，最高50元）。Customer: I come for paying my telephone cost.顾客：我来交电话费。Clerk: Show me th

19、e number of the telephone.职员：您的电话号码是多少？Customer: I come for paying my gas cost.顾客：我要交煤气费。Customer: I come for paying my electricity cost.顾客：我要交电费。Clerk: Please show me your card。职员：请出示卡片。支票结算T: Hello! May I help you? 您好，您有事需要帮忙吗？C: Yes, I hope so. I need some more cash for my visit in China. May I c

20、ash a travelers check here? 噢，是这样的。我需要些现金，在中国观光时使用。我能在这儿兑现旅行支票吗？T: Of course. Wed be happy cash it for you. 当然， 我很乐意为您兑现。C: I was going to cash it at the hotel, but one of my friends said that banks always give better exchange rates. 我原本打算在家旅馆兑现， 但我朋友说银行的兑现率通常有点高。会计与银行业务英语：银行柜台用语 日期：2005-10-17 9:34:

21、19 来源：竞学网论坛 作者：一、银行用语请入收款人的户号 account payee 请支付票款 advice to pay cheques 惠请通知该支票的经过 advise fate 金额有错误 accounts differ 文字与数字所记载金额不同 words and figures differ 签名有误|印鉴不符 signatures differ 请明天再次提出为荷 present again tomorrow 保证付款 good for payment 请照会发票人 refer to drawee (R.D.) 无交易 no account 款额不足|存款不足 not suf

22、ficient (N.S.)|no sufficient funds (N.S.F.) 已无存款 no funds 如支票不获兑现时, 不必出具拒绝证书。 notto be protested in case of dishonour|protest waived|no protest 需要出具拒绝证书 to be protested 没有通知 no advice 未受指示 no orders 禁止转让|不可转让 non-transferable|not transferable 已付款 received payment|payment received 上开价金已收到 value recei

23、ved|for value received 上开价金系经核算 value in account 上开金额与发票相同 value as per invoice 上开金额与通知书相符 value as per advice 无追索权 without recourse 有追索权|偿还请求权 right of recourse 请求偿还清单|清偿帐户 recourse account 偿还准备金 recourse fund 拒绝偿还|拒绝追索 recourse repudiation 二、银行业务例文定期存款的条件为年利6%，存期6个月以上，只要金额1,000元，我们均乐意接受。 We shall

24、be pleased to receive a fixed deposit for any amount more than $1,000, for a period over six months at the rate of 6% p.a. 谨同函寄上新开定期存款第500号存折一份，面额100,000元，请查收为荷。该面额等于您寄来换新的旧存折本金加上利息之和。 Enclosed please find a new deposit certificate No. 500 for $100,000, which represents the principal and interest of

25、 the old certificate you sent us for renewal. 如存款为100元以上，我们将乐意接受。 We shall be glad to receive deposits of 100 yen and upward. 三、结算到目前为止，我公司应收帐尚有二万美元。兹奉上结算报告书一份，敬请查收为荷。 Enclosed we hand you a statement of account to date, showing a balance of $20,000 in our favour, which we trust will be found in order. 上开帐目，现正核对, 如无错误，将遵照贵公司的指示，将转入新开的帐户内。 This account is under examination, and if found correct, it shall be carried to a new account, in conformity with your instructions. 您昨日函敬悉。兹遵照贵方请求，同函附上结算报告书，敬请惠予查收为荷。 Your favour of yesterday was duly received