商务英语情景对话100主题真正完整版.docx

1、商务英语情景对话100主题真正完整版Day today Office日常事务1 Faxes传真2 Telephone Calls电话3 Making Telephone Appointments电话预约4 Memos备忘录5 Business Correspondence商业信函6 Placing an Order下订单Office Talk办公室谈话7 Coworkers同事8 Bosses老板9 Brainstorming集体讨论10 Commuting乘公交车上下班11 The Working Lunch工作午餐Business Trip商务旅行12 International Busi

2、ness Travel国际商务旅行13 Dressing for Business商务着装14 Hotel Situations旅馆情景15 Negotiating the Subway乘地铁Client Reception接待客户16 Receiving Clients接待客户17 Entertaining Clients招待客户18 Accommodating Foreign Clients接待国外客户 19 Factory Tours参观工厂Business Communization商务交流20 Personal Introductions个人介绍21 Small Talks聊天22

3、Delivering Bad News传达坏消息23 Polite Questions礼貌提问24 Farewells道别Negotiation谈判25 Clarifying the Stakes说明利害关系26 Making Concessions做出让步27 Discussing the Bottom Line讨论底线28 Accepting and Confirming接受和确认29 Hard Bargainers VS Soft Bargainers强硬的对手和温和的对手Company Organization公司结构30 CEO执行总裁31 Stockholders股东32 Boar

4、d of Directors董事会33 Managerial Staff管理人员34 Labor Staff普通员工Meetings and Interviews会议和面谈35 Executing Meetings开会36 Performance Reviews业绩评估37 Agendas会议议程38 Making Requests提出要求Presentations业务陈述39 Preparation and Developing Your Topic准备和展话题40 Introductions and Beginnings介绍和开头41 Making Transitions in the P

5、resentation陈述中的过渡42 Conclusions结论43 O&A (Question and Answer Period)提问阶段Data数据处理44 Trends趋势45 Systems制度46 Scheduling日程安排47 SWOT An山sis态势分析48 Statistical Reports数据统计报告Technology技术49 Email电子邮件50 Computer Technology计算机技术51 Running an Internet Business网上做生意52 Electronic Gadgets数码产品 53 Web based Marketin

6、g网上营销Financial Topics财务话题54 Costing成本55 Budgets预算56 Auditing审计57 The Economy经济58 Fundraising集资Legal Topics法律话题59 Confidentiality机密60 Lawyers律师61 Contracts合同62 Copyright版权63 Patents专利64 Environmental Regulations环境条例Marketing Topics营销话题65 Marketing Surveys市场调查66 Target Audience目标消费者67 Print and Media

7、Advertising印刷和媒体广告68 Promotional Events促销活动69 Developing the Market市场开发Sales Topics销售话题70 Selling Points卖点71 Trade Shows贸易展览72 Sales Reviews检查销售额73 Product Demonstrations产品演示74 Following up on Leads线索追踪75 Customer Service顾客服务International Topics国际话题76 Sourcing得到供货77 ExportImport出口进口 78 Exchange Rate

8、s汇率79 International Greeting Methods国际问候方式Big Business跨国公司80 Mergers合并81 Competition竞争82 Climbing the Corporate Ladder进入管理层83 Branch Offices分支机构84 Consulting咨询Employment Practices雇用惯例85 Fair Pay公平薪酬86 Recruiting Personnel人员招聘87 Retirement退休88 Partnership合作关系89 R&um6s简历90 Job Interviews求职面试Social and

9、 Equality Issues社会和平等话题91 Women in the Workforce职业女性92 Discrimination歧视93 Welfare福利94 Labor Unions工会95 Strikes and Demonstrations罢工和示威游行Continuing Education继续教育96 Management Training管理人员培训97 SeminarsWorkshops研究会研讨会98 Company Retreats公司培训99 Teambuilding团队建设100 MBA工商管理硕士1 Faxes传真 72Telephone Calls电话 7

10、3. Making Telephone Appointments电话预约 84 Memos备忘录 95/Business Correspondence 106 Placing an Order下订单 117 Co-Workers 128 Bosses 139 Brainstorming 1410 Commuting 15011 The working lunch 1612 International Business Travel 1613 Dressing for Business 1714 Hotel Situations旅馆情景 18015 Negotiating the Subway

11、19Client Reception接待客户 2016/Receiving clients 20017 Entertaining Clients 2118 Accommodating Foreign Clients接待国外客户 22019 Factory Tours 23020 Personal Introductions 23021 Small talk 24022 Delivering Bad News 25023 Polite Questions 26024 Farewells 2725 Clarifying the stakes 27No. 26 making concession 2

12、827 Discussing the Bottom Line讨论底线 2928/Accepting and Confirming 3029/ Hard bargainers VS. Soft bargainers 3130 CEO 3131 Stockholders股东 3232 Board of Directors董事会 3333 Managerial Staff管理人员 3434 Laborial Staff普通员工 34Meetings and Interviews会议和面谈 3535 Executing Meetings开会 3536 Performance Reviews业绩评估 3

13、637 Agendas会议议程 3738 Making Requests提出要求 38Presentations业务陈述 3939 Preparations and Developing Your Topic 3940 Introductions and Beginnings介绍和开头 4041 Making Transitions in the Boay of the Presenta陈述中的过渡 4142 Conclusions结论 4143 Q&A (Question and Answer Period)提问阶段 42Data数据处理 4344 Trends趋势 4345 Systems

14、制度 4446 Scheduling日程安排 4547 SWOT analysis态势分析 4548 Statistical Reports数据统计报告 46Technology技术 4749 Email电子邮件 4750 Computer Technology计算机技术 4851 Running an Intemet Business网上做生意 4952Electronic Gadgets数码产品 4953 Web based Marketing网上营销 50Financial Topics财务话题 5054 Costing成本 5055 Budgets预算 5156 Auditing审计

15、5257 The Economy经济 5358 Fundraising集资 54Legal Topics法律话题 5459 Confidentiality机密 5460 Lawyers律师 5561 Contracts合同 5662 Copyright版权 5866-Target Audience目标消费者 6174 FoUowing up on Leads线索追踪 6876- Sourcing得到供货 7091 Women in the Worforce 8292-Discrimination 歧视 8293-Welfare福利 8394-Labor Unions工会 8496-Manage

16、ment Training管理人员培训 8697-Seminars/Workshops 研讨会 8698-Company retreats 87100/MBA 881 Faxes传真Dialogue oneM: Can you have the briefs from the Anderson firms lawyer on my desk by tomorrow morning. There are quite a few very time sensitive matters with this case. Im afraid I cant wait any longer. F: Gett

17、ing those Anderson briefs has been harder than you can imagine. I have tried to contact their lawyer many times. But every time I call, His secretary says hes in a meeting or out of the office or away on business. I am beginning to think he is trying to avoid me.M: Thats highly possible. He knows if

18、 we miss our filing deadline, we dont stand a chance to compete against them for the bid. Try to get a hold of him again. Give him a call and see if he can fax them first thing. F: What if I cant speak to him directly? M: Ask his secretary to fax them. Its the same thing. Have them faxed over with a

19、 copy also faxed to Martins office. F: How do I find Martins fax number? Is he in your roller desk?M: No, but you can also call their office and ask the secretary to give you their fax number. Ill email you their office number later today. F: Ok, Ill get on it first thing. M: Be sure you do, I need

20、those briefs ASAPDialogue twoM: Did you put this mornings faxes on my desk? Im waiting for some urgent faxes from headquarters, Im pretty sure they came in last night. F: Everything that came in the office fax machine last night is all on your desk, but I noticed that some of faxes came through pret

21、ty blurred, maybe you take a look at them, if the copy is unreadable, Ill call then and ask them to refax. M: Yeah, youre going to have to call them and get them to be refax. These copies are so dark. I cant make out any of the words. F: What about that one?M: This one? This one is so light and I ca

22、n barely read it. How can that be?F: You know, I think the fax machine is out of toner. I can change the toner cartridge. That should solve the problem. M: Yes, but this one will have to be refaxed as well. And look, theres about 3 pages missing. It looks like the fax machine ate half of my importan

23、t faxes, and ones that made it through are so blurred or too light. They are unreadable. F: I guess the fax machine is out of paper too. Dont worry, Ill have someone look at it this afternoon, and in the meantime, Ill have your documents refaxed to our other fax machine. 2Telephone Calls电话Dialogue 1

24、A: Hello, thank you for calling Bradford and Sons. This is Tracy speaking, How may I help you?B: Hello. I would like to speak to your director of human resources, Ms. Jenkins, Please. A: Just a moment. Ill check to see if she is at her desk. May I tell her who is calling?B: This is Bill Burton from

25、Milford Insurance, Im calling in regards to our meeting next Tuesday. A: Thank you, Mr. Burton. Can you please hold for a moment? Ill check to see if she is available. B: No problem. A: Im sorry. Ms. Jenkins is away from her desk. She has already left for lunch. Would you like to leave a message for

26、 her?B: Yes, please have her return my call when she returns to the office. Its best if she can get in touch with me before 3 pm today, she can reach me at my office number, 635-8799. A: Im sorry. I didnt quite catch that, could you please repeat the number?B: No problem, my office number is 635-879

27、9. Tell her to ask for extension 31. A: Im sorry, Mr. Burton, just to confirm, your name is spelled B-U-R-T-O-N, is that correct?B: Yes, and I represent Milford Insurance. A: I will make sure Ms. Jenkins receives your message and returns your call before 3pm this afternoon. B: Thank you very much. D

28、ialogue2A: Hello, Pasadena Inn, this is Sandy, how may I direct your call?B: Id like to speak to someone about reservations. A: I can help you with that. What date would you like to make a reservation for?B: Well be arriving May 12th, but I would like to make reservations for penthouse. A: Oh, Im so

29、rry Sir. I only handle bookings for our standard rooms. The person you need to speak with is Tony Parker, He makes all the arrangements for our executive accounts. Unfortunately, hes not here right now. Can I take your name and number and have him get back to you?B: When do you expect him back in?A:

30、 Hell be out all afternoon, he might not be able to return your call until tomorrow. Will that be alright?B: Yes. I suppose. My name is Sam Darcy. He can contact me at 660-843-3235. A: Could you please spell your last name for me?B: Sure. Its D-A-R-C-Y. A: Okay. Mr. Darcy, and your phone number is 6

31、60-843-3233?B: Thats 3235. A: Sorry! 3235. Great. Ill have Tony call you first thing tomorrow morning. 3. Making Telephone Appointments电话预约Dialogue one M: Hello, Bill Breton speaking. What can I do for you? F: Hello, Mr. Breton, this is Jenny Jenkins of Bradford and sons returning your call. Im sorry you missed me when you called my office this morning. My secretary said you called concerning our meeting next Tu