1、英语流利说 Level 5Level 5 unit 1part 1ListeningJessicas class reunion 1Jessica is 35 years old.She graduated from middle school 20 years ago.This year her middle school class had its 20-year class reunion.All of her classmates and teachers were invited to attend.It was going to be at a hotel near where t
2、heir school used to be.Like many other buildings, the school had been torn down.It had been replaced by some apartment buildings.Exercise:1.Who was invited to attend the reunion?All of her classmates and teachers were invited to attend.2.What was going in to be held at the hotel.There were going to
3、be reunion near where their school used to be.3.what replace the school?It had been replaced by some apartment buildings.At first she wasnt sure if she could go to the reunion.one reason was that there wasnt anyone in particular that she wanted to see.Another reason was that she was very busy.She wa
4、s a working mother, with a boy 8 years old and a husband who was rarely at home.Going to the reunion meant that she would have to arrange for someone to take care of things while she was away.That wouldnt be easy.She didnt want to take her boy with her, and her husband wouldnt take time off from wor
5、k.Exercise:1.what was going to be diff to arrange? To find someone to take care of things while she was away.2.How often was her husband as home?He was rarely at home.Then she got a message from Sharon, one of her old classmates.Sharon was contacting people from their class and urging everyone to co
6、me.In their school days, Sharon was class monitor, and now she was helping to organize the reunion.Exercise:1.she was helping to organize the reunion.They exchanged messages, and Jessica said she couldnt make it.Then Sharon gave her a call and they talked for almost an hour.Sharon really wanted her
7、to come, and so did a couple of Jessicas old friends.They were all wondering how she was doing.None of them had seen or heard from her since graduation.They were especially curious since she hadnt gone to their first reunion 10 years before.ListeningJessicas class reunion 2Jessica decided to arrange
8、 things so that she could go.Her husband finally agreed to take care of things while she was away.He agreed to do it because her mother had offered to come and stay for a while so Jessica could attend the reunion.Since he and her mother didnt get along, he decided to change his schedule and work fro
9、m home for a few days.He really didnt want her mother to come, though he didnt say so.Exercise:1-.why did he decided to change his schedule?-he and her mother didnt get alongOnce she got to the reunion, she was shocked.Everyone had aged so much, and many were out of shape.Some who used to be good lo
10、oking had lost their looks completely and others looked much better than before.It was strange how time had changed people in such different ways.Anyway, she decided that since she was there, she would try to enjoy it.Exercise:1-.why was she shocked when she get the reunion?-Everyone had aged so muc
11、h, and many were out of shape.2.Her husband agreed to take care of things while she was awayVocabularyActions and ChangeTo replace something means to put something else in its place.When something gets old and begins to break down, it may need to be replaced.Exercise:1.The person who replaces someon
12、e is the persons replacement.2.When a person leaves a company ,the person may need to be replaced by someone.To tear something down means to break it apart.To tear a person down means to hurt them by saying negative things about them.1.It may take a long time to tear down a big building.2.When the o
13、ld school building was torn down, it was replaced by a hotel.Toconstructsomething means to build it, or put it together.Large construction projects include buildings, bridges, and organizations.The opposite of constructive, isdestructive.Exercise:1.The earthquake destroyed several buildings and left
14、 many people without homes.To organize something means to arrange things in an orderly, logical way.An organization is something that has a logical structure, such as a well-managed company.Exercise:1.Some people are poorly organized, so they have a hard time finding things.2.An event or party can b
15、e well organized,poorly organized or completely disorganized.To support something such as an idea is to helpaddstrength to it.The opposite of support is toundermineor weaken.Exercise:1.If you support someone,it means you are trying to help them succeed.VocabularyTypes of InformationPublic informatio
16、n is available to anyone who wants to know it.If a store is open to the public, it means anyone can come in.Exercise:1. Many people make money by investing in public companies.2. A public company makes its shares available for purchase by any investor.Private information is not open to everyone, but
17、 is only available to trusted friends or family.Information about ones secret hopes and dreams is usually private.Exercise:1. The password to your bank account is private information.2. Most people keep their personal information private.Confidential information is secret information.Confidential in
18、formation is not supposed to be shared with others.Exercise:1. Revealing confidential information may be illegal.Gossip is information that is often exchanged because its exciting or fun, even though it may not be true.Office gossip is often entertaining, but it can also be damaging.Exercise:1. When
19、 people gossip, they may hurt someone by spreading false or embarrassing information.2. Gossip may hurt or embarrass the person being gossiped about.Opinions are what people think or feel about something as opposed to factual information.Factual information is based on facts or evidence, but opinion
20、s are what people think or feel.Exercise:1. Someones opinion is what they think or feel about something.2. A companys secrets are what kind of information? The details of a secret design or how a company makes decisions are often confidential.3. What a person thinks or feels about a issue is what? O
21、pinions are what people think or feel about something as opposed to factual information.4. Highly personal information is what kind of information? Highly personal information is private information.5. To keep something private means it shouldnt be shared with others.6. Information about ones secret
22、 hopes and dreams is usually private.7. Factual information is based on facts or evidence, but opinions are what people think or feel.Repeat & Read Sentences:1. Many people make money by investing in public companies.2. Someones opinion is what they think or feel about something.3. Confidential info
23、rmation is not supposed to be shared with others.4. You had better keep information about your passwords private or you may lose a lot.5. Factual information is based on facts or evidence, but opinions are what people think or feel.DialogueA customer complaintC:Is this the ACE service center?S:Yes,
24、it is sir.S:May I help you?C:Yes, Im calling to complain about your service.S:Certainly sir, Im sorry to hear that.S:Let me see if theres something I can do to help you.S:Please tell me what happened.C:I ordered a new washing machine on your website.C:It was more than a week ago.Exercise:1.why is th
25、e customer calling? to complain about your service.S:Before you go on, may I have your order number please?C:Sure, its abc1005.S:And may I have the last 4 digits of your social security number?C:I dont have a social security number.C:Im an illegal alien.S:Very funny sir.S:OK, then what is your first
26、 pets name?C:Mr. kitty.Exercise:1Before you go on means? before you continue.2.Let me see if theres something I can do to help you.3.Is this the ACE service center?4.Certainly sir, Im sorry to hear that.S:OK, I see your all information.S:Now, whats the problem?C:I ordered the washing machine and pai
27、d for it.C:Then I chose a delivery date from a set of choices. C:It was supposed to be delivered today, but its still not here.S:Did anyone contact you?C:No, I havent received any messages.S:Im sorry to hear that sir.Exercise:1.what was the customer expecting happen today? he was expecting the washi
28、ng machine to be delivered.S:I see here that the washing machine you ordered hasnt arrived in our warehouse yet.S:It cant be delivered until next week.C:You dont even have it yet?C:Why havent I been notified?C:I took time off from work to be at home today.Exercise:1.where is the washing machine?its
29、being in warehouse.2.why did he take time off work? he was expecting the washing machine to be deliveredS:You should have been notified, by phone or email.C:I wasnt.C:I havent received any notification.C:This is very upsetting.S:I understand sir.Im really sorry for this.C:Being sorry isnt enough.C:I
30、m really upset.C:This is no way to do business.S:Yes sir, I understand.Exercise:1.how dose the customer feel? Im really upsetS:I can send you a 50 dollar gift coupon as a way to expressour appreciation for your patience.C:I dont care about the money.C:I dont blame you of course, but I want you to kn
31、ow how disappointed that I am with ACE. C:I expected much better service.Exercise:1.What dose the service rep offer to do?she offer to send you a 50 dollar gift coupon?S:Im really sorry sir. Is there anything else I can do for you?C:Yes, there is.C:Id like to cancel the order and get a refund.S:Im sorry to hear that sir, but I understand. S:Ill see to it that you get your refund.C:How long will it take before I get the refund.S:You should see the credit on your next months credit card billin
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