03酒店餐厅服务常用语及词汇英文版Word格式.docx

1、tobookaforyou?需要我为您订16、Wouldsitbythewindow?您喜欢坐在靠窗边的位置吗？17、Wouldhavecuptea?来杯咖啡如何？18、Isthereanythingelsecandoforyou,这儿需要我帮忙吗？19、Howabouta您觉得怎样？20、Havepleasantstayatourhotel,sir.愿您在我们中心，一切顺心开心。21、Havewithus,madam.夫人，愿您和我们在一起开开心心。22、Haveniceday!祝您今天一切都好！23、Haveevening.愿您拥有一个愉快的晚上。24、Havegoodweekend!周末

2、愉快！25、Haveday.26、Enjoyyourstay/day.愿您在这儿玩得开心。27、HappyNewYear!新年快乐！28、MerryChristmas!圣诞快乐！29、HappyBirthday!生日快乐！对一般祝愿的回答：30、Youtoo,Mr也希望您也一样。常用酒店英语词汇大全如下：Restaurant酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以B&B家庭式酒店Boutiquehotel精品酒店Resort度假村King-size特大号床Queen-size大号床Twinbeds双床房Singlebed单床房Doubleroom双人间Singleroom单人间Su

3、ite套房Studiosuite公寓套房Adjoiningroom相邻房Connectingroom连通房ExecutiveFloor行政楼层Bellboy行李员Concierge礼宾Receptionist前台接待Reception/Frontdesk前台Coach旅游大巴Reservation预订（不是预定）Doorman门房门童Housekeepingstaff客房清洁人员Roomservice客房服务，有时特指客房送餐服务Ground花园Tip小费Servicecharge服务费Turndown开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服）Executiveroom商务

4、房Shuttlebus班车DoNotDisturbSign/DNDsign请勿打扰牌PleaseMakeUpsign/PMUsign请收拾房间牌check-out退房check-in登记入住lobby大堂Ownerresponse:业主回复Porter门房HotelConcierge酒店礼宾部ProcurementManager;PurchasingManager采购部经理Food&BeverageManager;CateringManager餐饮部经理TableHostess餐桌女服务员KitchenHand;KitchenHelp;KitchenWorker厨工Cook;Chef厨师Hea

5、dChef厨师长Cook炊事员AssistantManager大堂副理LobbyManager大堂经理TouristGuide导游SauceCook调味汁厨师RestaurantManager饭店经理RoomsDivisionManager房务部经理SecondChef副厨师长SecondWaiter副领班TraineeManager见习经理Receptionist接待员BarOperative酒吧服务员HotelAccountant酒店会计ChiefAccountant;FinancialController酒店主管会计;财务总监HousekeepingManager客房部经理Executi

6、veHousekeeper;HeadHousekeeper客房部主管Chambermaid客房女服务员HeadWaiter;Captain领班FloorAttendant楼层服务员TravelAgent旅游中介Doorman门童Pantryman配餐员FrontDeskManager前台经理FrontOfficeSupervisor前台领班FrontOfficeManager前厅经理AssistantFrontOfficeManager前厅副理Cleaner清洁工FoodChecker食品检验员VegetableCook蔬菜厨师MaterialsManager物料经理Western-Style

7、RestaurantManager西餐部经理ExecutiveAssistantManager行政副经理AssistantBanquetManager宴会部副经理BanquetManager宴会部经理NightManager夜班经理HotelGreeter迎宾员ReservationManager预订部经理Chinese-StyleRestaurantManager中餐部经理ResidentManager驻店经理FrontClerk;ReceptionClerk总台接待员酒店岗位：客房预定roomreservation客满fullybooked房间种类typesofrooms双人房double

8、room标准房standardroom双床房twinroom高级房superiorroom豪华房deluxeroom商务房executiveroom套房suite普通套房juniorroom高级套房seniorsuite总统套房Presidentialsuite朝南的房间aroomfacingsouth公寓套房studioroom连通房connectingroom相邻房adjoiningroom没有按预定抵店noshow确认信letterofconfirmation服务费servicecharge额外费用extracharge班车shuttlebus全价fullprice折扣价discount

9、edprice标准价rackrate优惠价specialprice免费complimentaryrate特大号床king-sizebed大号床queen-sizebed推迟postpone空房Vacancy/vacantroom取消cancel/cancellation更改change预定book/reserve自动门automaticdoor登记入住checkin结帐checkout一件行李apieceofbaggage/luggage背包shoulderbag纸箱cardboardbox手提箱briefcase汽车行李箱luggagetrunk送行李sendup填写fillout名牌nam

10、etag夜床服务turndownservice打扫房间makeup稍稍整理tidyup洗衣项目laundryitems加快服务expressservice核对check包间privateroom菜单menu套餐setmenu定满了fullybooked租rent计划表schedule推举recommend酒店内设施adapter连接器briefease公文包outoforder坏了coupon奖券FoodMall食品街AncientCultureStreet古文化街firesprinkler灭火喷淋coathanger大衣架pillow枕头heatingcontrol加热控制icetongs冰

11、夹chair椅子bedsidetable床头桌ceilinglight顶灯luggagestand行李架swimmingbag游泳袋powersocket电源插座notepad记事簿shoebasket鞋篮icebucket冰桶securitylatch安全门drycleaningdocket干洗单breakfastmenu早餐菜单lightswitch灯开关airconditionervent空调排风口pillowcase枕套coffeetable咖啡桌wallpaper壁纸hairdryer吹风机standinglamp地灯valetstand衣物架switch开关deskchair（与书

12、桌配套的）椅子laundrydocket洗衣单DoNotDisturbSign请勿打扰牌DNDsign请勿打扰牌chestofdrawers带抽屉的柜厨sheercurtains纱窗帘desklamp台灯televisioncabinet电视柜singlebed单人床doublebed双人床desk书桌dusting去尘toiletbrush马桶刷子refusebag废物袋mopping拖地scrub檫洗dustpanandbrush簸箕和刷子detergent清洁剂vacuumcleaner吸尘器mop拖把shampoo洗发水soap香皂bathfoam浴液sewingkit针线盒moist

13、urizer润肤露showercap浴帽shoehorn鞋拔shoeshine檫皮鞋Bedsidelamp床头灯smokedetector烟感器wardrobe衣柜televisionguide电视指南PleaseMakeUpsign请收拾房间牌PMUsign请收拾房间牌slippers拖鞋drapes布帘ceiling屋顶Laundrydocket洗衣单windowsill窗台shoppingbag购物袋bookshelf书架groundfloor（英）底，层，一楼cabinet橱柜Venetianblind百叶窗帘curtain窗帘wastebasket字纸篓teatrolley活动茶几n

14、ighttable床头柜firstfloor（英）二楼，（美）一楼foldingscreen屏风hanger挂钩plug插头wallplate壁上挂盘Chinesepainting国画elevator,lift电梯drawer抽屉secondfloor（英）三楼，（美）二楼spring弹簧cushion靠垫，垫子socket插座，插口sittingroom起居室voltage电压floor楼层，地板carpentry（总称）木器teatable茶几bedclothes床上用品quilt被子mattress床垫thermos热水瓶transformer变压器酒店前台用语：marketprice市

15、价cashiersdesk兑换处coin硬币accountingdesk帐务处check-outtime退房时间voucher证件pricelist价目表check,cheque支票sign（动）签字interest利息form表格reservation预订receptiondesk接待处tip小费reservationdesk预订处luggageoffice行李房spare（形）多余的postpone（动）延期cancel（动）取消travelerscheque旅行支票pay（动）付款fill（动）填写administration管理、经营note纸币registrationdesk入宿登记

16、处lobby前厅luggagerack行李架visitcard名片identificationcard身份证rateofexchange兑换率conversionrate换算率charge（动）收费bill帐单changemoney换钱procedure手续、程序informationdesk问询处luggagelabel行李标签overbooking超额订房reasonable（形）合理的cash（动）兑换keep（动）保留、保存bankdraft汇票accept（动）接受procedurefee手续费fillintheform填表酒店的种类：Designedhotel设计酒店boutiqu

17、ehotel精品酒店certifiedhotelfortourism旅游定点旅馆familyhotel家庭旅馆B:经济型酒店resorthotel度假区酒店酒店部门：电脑部E.D.P.市场营销部sales&MarketingDivision销售部SalesDepartment公关部PublicRelationDepartment预订部ReservationDepartment客务部RoomDivision前厅部FrontOfficeDepartment管家部HousekeepingDepartment餐饮部Food&BeverageDepartment康乐部RecreationandEnter

18、tainmentDepartment工程部EngineeringDepartment保安部SecurityDepartment行政部Rear-ServiceDepartment商场部ShoppingArcade其他：OrientalPlaza:东方新天地Forbiddencity:故宫High-speedwirelessinternet:高速无线上网Expatriates/expats:外籍人士/外籍员工F&餐饮Mansion/service-apartment:酒店式公寓Englishtea:英式红茶/英式下午茶CTS:中国旅行社Prepaidcell:预付型手机Toiletries:洗漱用品Morningcall唤醒服务