剑桥商务英语高级习题集09年春季参考答案Word格式.docx

1、15. B 16. D 17. A 18. D 19. B 20. APART FOUR21. B 22. C 23. A 24. D 25. A 26. B 27. D 28. D 29. C 30. APART FIVE31. AS 32. WHY 33. NOT/HARDLY 34. WHO/THAT 35. OF36. FOR 37. SO/THUS 38. HAVE 39. MUCH 40. LIKEPART SIX41. CORRECT 42. THEY 43. CORRECT 44. BEING 45. WHICH 46. FOR47. CORRECT 48. SHOULD 49

2、. WHEN 50. CORRECT 51. THEIR 52. THATWRITINGQuestions 1Sample AThis report describes the movements of the balance of trade between 1991 and 2001, for a particular country, concerning manufacturing and agriculture.ManufacturingImports increased constantly during this period. The figure sows a rise of

3、 $4bn within the whole period and no fluctuations are to be remarked.Exports rose from nearly $3bn in 1991 to approximately $7bn in 2001, suffering minor fluctuations all the way through. In general, the balance of trade remained slightly positive through the period considered.AgricultureImports inc

4、reased slightly, ending the period around $1bn over their starting level. They suffered a temporary fall between 1992 and 1994, followed by a steady recovery. After peaking at around $2.5bn in 1999, imports fell slightly to their final value.Exports figure shows the same performance although at leve

5、l $4bn higher than imports.Consequently, the balance of trade remained markedly positive throughout the period.Band 4All content points are included. There is a relatively natural use of language and a good range of structure, despite some inaccuracy. There is also evidence of a wide range of vocabu

6、lary and the report is well organised.Sample BIntroductionThe aim of this report is to describe the imports an exports of the Manufacturing and Agricultural sectors in the years 1991-2001 in European countrys.Manufacturing ImportsIn the first year （1991） the imports were just above $2bn, at the end

7、of 2001, the imports were almost on the $6bn.Manufacturing ExportsIn 1991 were just below the $3bn, a the end of 2001 were almost of $6bn. The exports in this period showed a general upward trend.Agricultural ImportsIn the first two years the imports showed a general upward trend. At the end of the

8、third year （93） they peaked down to $1bn, but in 1995 they recovered reaching the $2bn in the last year （2001）.Agricultural ExportsIn the first 3 years were a bit fluctuated but finally in the next years they recovered reaching the $6bn.ConclutionBoth sectors showed a general upward trend reaching m

9、ore $bn at the end of the 10 year period.Band 2All content points are covered, with adequate organisation. However, the range of language is limited and there are a number of frequent basic errors.Question 2Sample CThis report aims at outlining which aspects of our department function most effective

10、ly, which ones need improvement and how to achieve an efficient improvement.First of all, it needs to be stressed out that the majority of the team generally shows a real team spirit, is willing to do his best to prioritize some smooth interactions with customers and is not reluctant to work outside

11、 the normal working hours.On top of that, every member of the team has been carefully selected for his/her excellent qualifications in terms of negotiating skills and communications abilities.As a result, it came out of the recent survey, conducted with most of our customers, that our department has

12、 an excellent image outside the company.Unfortunately, however, some aspects appear to be less brilliant. As part of our sales force, people spend most of their time on the phone and cannot fit any training course within their schedule. As there is no clear strategy to encourage the employees to att

13、end training courses, they may feel guilty to decide to use part of their working time to get a better knowledge on a computer software for instance.This being, said, I strongly recommend to define a clear strategy encouraging people to register, at least, to two training courses, each year.This wou

14、ld help them to understand that, whatever their initial qualifications may be, it may bring benefit to both them and the company to improve them.Band 3A reasonable achievement of the task. There is an adequate range of structure and vocabulary and reasonable control, although occasional awkwardness

15、may cause some confusion. Organisation is satisfactory while cohesion is good.Sample DA survey on performance of our department which is Customer Service, was carried out amount employees and customers. A few findings are developed in this following report.First of all, to start with positive points

16、, it was reported that management fosters team spirit, and it is well followed by employees. Moreover, excellent feedbacks from our customers were received, they were all fully satisfied with services provided to them. In addition, sales results exceeded plan this year, which refect our effectivenes

17、s.Secondly, unfortunately, there is still weaknesses which could be improved. For instance, the questionnaire sent to employees outlines the lack of motivation within our team, people dont work with gusto. Likewise, they all complain about a lack of communication between Technical Service and Sales

18、Department, which can affect our customers. Our competitors may take advantage of it.Finally, I am confident that we can achieve improvement. Regarding the lack of motivation I would recommend our Human Resources department to review their salary statements, indeed, Employees fell a bit of gap betwe

19、en their salary and the ongoing rate, thus pay people what they worth. Moreover, praise people and publically recognize their individual performance and leader should define clearly each employee objectives.In terms of communication, I suggest that our management leader start setting up regular meet

20、ing including sales and technical people and foster open dialogue.All content points are included. This is an ambitious attempt at the task with evidence of a range of lexis and structure, but a number of basic errors make it a Band 3.Questions 3Sample EDear Sir,In response to your letter of complai

21、nt about the employer you received from my company, I would like to apologize. We know and understand your complaints but we really care about our customers and that is why in this letter we will try to give our reasons about what happened.The person you received last week was a lier. One week befor

22、e you asked for the employer, this young man came into my office and told me he was an administrative assistant and showed me his CV. In the curriuculum he presented to me, he was wonderful, it said that this person was graduated from Oxford University with a wonderful average, and his work experien

23、ce was very extended. Two weeks ago I heard from a friend that this young man bought his CV and did not had it.This is the first time in the story of my company that this happens. I would like to tell you that this case was exceptional. This young man came to my office for certain circumstances but

24、I am shure this will not happen again. But to be shure the next time I get a CV I will call to all numbers written on it, to be certain that the employer is not a lier.Knowing that this case is exceptional and giving you the reason of your complaint, I would like to give you some kind of compensatio

25、n. Next week, if you like, I will send you another administrative assistant, free of companys charge. I hope you reconsider this chance and write back an answer.Yours faithfully,This is well-organised answer, with an adequate range of structure and vocabulary. All content points are included. There

26、are a large number of non-impeding errors, but they do not distract the reader unduly.Sample FTo: Mr. MainDate: 30, NovemberSubject: Apologising and compensation about the complaintDear Mr. MainI am terribly sorry about your complaint. And I understand enough the reason why you are angry with my com

27、pany and express your opinion which you will not be using my agency.I know you wanted the person who has a exellent skill at operating computer, especially office programme. So I was looking for a candidate who has a special certificate on computer. I finally found appropriate person and sent you he

28、r. However, the certificate which she gave me was fake.Im so sorry about that and Id like to tell you that was exceptional.So Ill sent you new assistant and Id like to compensate anything what you want.I apologize you.Yours sincerely,All content points are addressed. However, the limited range of st

29、ructure combined with frequent basic errors mean this is a Band 2.Question 4Sample GPROPOSAL ON WAYS TO IMPROVE XYZS WEBSITENOVEMBER 2002The proposal aims to set out various ways and possibilities available in order to improve our website.A SWOT AnalysisAs a result of a SWOT analysis, the following

30、points summarise our main findings.Strengths We were the first major company in one sector to set up a website We benefit from a very high rate of brand recognition and therefore internet users remember or find our site easily through search engines.Weaknesses Our of date: Despite being the innovato

31、rs when launching our website, the information provided online is, in many cases, out of date （prices, phone numbers） Not user friendly. The structure of our paper is very rigid, potential customers cannot, do not have freedom of movement. No online purchase facility available.B Suggestions and RecommendationsIt was felt that in order to remain ahead of our competitors we should carry out some of the following improvements. A more user friendly website allowing the user to have more freedom. Then, surveys have shown that such facility increase sales. Regular update o