最新酒店英语精品Word格式文档下载.docx

1、15、 Let me inqure about it and Ill let you know as soon as possible .让我来询问此事，我会尽快答复您 。16、 May I have your room number card ?可以把房号牌给我吗？17、 My English is not good enough for me to take down what you said . Heres a pen and paper for you .我的英语不够好，记不下您说的话。这儿有笔和纸给您。18、 Special laundry bags with lists are

2、placed in your wardrobe . Washing handed in by 9:00a.m.will be returned to you after 5:30 p.m . On the same day .您的衣柜里有专用洗衣袋和洗衣单。早上九点半以前送去洗的衣服，当天下午五点半以前能送回来。二、洗衣服务1、 Laundry service. May I come in?洗衣服务，我可以进来吗？2、 Good morning, Ive come to collect your laundry.早上好，我来取您要洗的衣服。3、 Would you please fill in

3、 the laundry list?请您填一下洗衣单好吗？4、 Please sign on the laundry list, sir/madam请您在洗衣单上签名好吗？先生/女士5、 When would you like your laundry back?您要什么时候取回送洗的衣服？6、 You laundry will be ready by 6p.m this evening.您送洗的衣服会要今天下午6点钟洗好。7、 Heres your laundry, madam.女士，这是您送洗的衣服。8、 Youd better check your laundry.您最好查看一下洗好的衣

4、服。9、 We have express laundry service.我们有快速洗衣服务。10、 Your laundry will be ready tomorrow afternoon. We could get it done this evening if you wish, but there will be an extra charge for quick service.您送洗的衣服明天下午可以洗好，如果您需要的话，我们可以在今天晚上洗好，不过这是快件，要另外加收费用。三、其它1、 Im afraid that you have to pay an indemnity. I

5、ts a hotel policy.恐怕您得赔偿。这是酒店规定。2、 According to our regulation, I think you should pay 220 Yuan.根据酒店的规定，我想您得赔偿220元。3、 Im awfully sorry to have broken your glasses while cleaning the room.对不起，清洁房间时我不小心把您的眼镜打破了。4、 Here is the master switch, Please be sure to insert the keyboard into its slot. 这是总开关。请记

6、住把钥匙牌插入它的槽内酒店基础英语客房部switch : 开关IDD ： 国际直拔 DDD ： 国内直拔 Turn-down service : 做晚床 Wardrobe : 衣柜、衣橱 Mattress : 床 Air-conditioner : 空调器Laundry : 洗衣 Express service : 快洗 Iron : 熨烫 Mend : 修补dry-cleaned 干洗 indemnity : 赔偿 shrink 缩水 fade 褪色colorfast : 不褪色的 laundry bag 洗衣袋 shirt 衬衫 coat 大衣trousers: 裤子 toilet, la

7、vatory 恭桶 toilet paper, toilet roll 卫生纸toilet paper holder 卫生纸架 toilet cover 恭桶盖 toilet seat 恭桶座圈hand towel 毛巾 towel rack, towel rail 毛巾架 wash basin, hand basin 面盆faucet, tap 水龙头 shaver outlet, shaver point 剃须刀插座 bathtub, bath浴缸bath towel 浴巾 shower 淋浴喷头 shower curtain 浴盆帘 soap dish 浴皂盒toilet article

8、s 盥洗用品 towel 毛巾 handkerchief手帕 shampoo 洗发香波hot water 热水 soap 肥皂 detergent 洗衣粉 tooth paste 牙膏hangers 衣架 tooth brush 牙刷 toilet mirror 梳妆 shaving brush 剃须刷shaving cream剃须膏 comb 梳子 hair drier 吹风机 nail scissors 指甲剪bathroom 浴室shower bath, shower 淋浴dresser 梳妆台mirror 镜子toilet, lavatory, washroom 卫生间 water c

9、loset, W.C. 厕所；抽水马桶bathrobe 浴衣 waste-paper basket 废纸篓 carpet 地毯 slippers 拖鞋closet 壁橱 chairs 椅子 nightstand 床头柜 shoe-shiner 鞋刷餐厅常用英语词句 餐厅常用词汇：一、餐厅用具：桌子 table 椅子 chair 台布 table cloth 餐巾 napkin 毛巾towel 碟子 dish 筷子 chopsticks 碗 bowl 勺（匙）spoon 玻璃杯 glass 茶壶 teapot （茶）杯cup牙签 toothpick 烟灰缸 ashtray 瓶子bottle 刀

10、knife 叉 fork 汤勺 soup ladle 盘子 plate 盐瓶 saltcellar二、肉类、水产类（meat / seafood ）：猪肉 pork 牛肉 beef 鸡肉 chicken 鸭 duck 羊肉 mutton 牛排 steak 排骨spareribs 香肠sausage 火腿 ham 咸肉（腌肉）bacon 里脊 fillet 猪排pork chops 肉丁minced meat 肉丝shredded meat 肉末minced meat 鱼 fish （河）虾shrimp 对虾prawn 鲤鱼carp 蟹 crab 鳝鱼eel 鱼肚fish maw 龙虾lobst

11、er 扇贝 scallop海参sea cucumber 鱼翅sharks fin 鱿鱼squid 燕窝 swallows nest三、蔬菜（vegetables） ：芦笋asparagus 竹笋bamboo shoot豆腐bean curd 豆芽bean sprouts 白菜（卷心菜）cabbage 胡萝卜carrot 番茄tomato萝卜 turnip 冬瓜 white gourd 花菜cauliflower 芹菜celery 茄子eggplant 大蒜 garlic 生姜ginger 青椒green pepper 莴笋lettuce 藕lotus root 蘑菇 mushroom 洋葱 o

12、nion 豌豆 pea 土豆potato 南瓜 pumpkin 菠菜spinach 芋头 taro 豆苗pea sprouts 木耳 fungus 豆角 French bean 葱 scallion四、调味品：黄油 butter 奶酪cheese 奶油cream酱油soy sauce 醋 vinegar 辣椒油 chili sauce 果酱 jam 芥末 mustard 油 oil胡椒 pepper 盐 salt 麻油sesame oil糖 sugar 糖浆 syrup 辣酱油Worcestershire 味精gourmet powder 咖喱 curry红糖 brown sugar五、饮料、

13、酒（Drinks/Beverages）：啤酒beer 茶tea 咖啡coffee红茶black tea 绿茶green tea 花茶jasmine tea牛奶milk 冰水ice water苏打水soda water 矿泉水mineral water橙（桔子）汁 Orange Juice 清咖啡 black（pure） coffee 加奶咖啡white coffee 柠檬茶 lemonade 白兰地brandy 香槟酒champagne 葡萄酒wine 红葡萄酒red wine 白葡萄酒white wine 威士忌whisky 伏特加vodka 鸡尾酒cocktail 白酒烈酒liquor 金

14、酒（杜松子酒）gin六、水果（Fruits）：苹果apple 香蕉banana 葡萄grape 樱桃cherry 橙（桔子）orange 梨pear李梅plum 草莓strawberry桃子peach 西瓜watermelon枣子Chinese date / jujube菠萝pineapple 荔枝 litchi 哈密瓜Hami melon七、烹调用语：烘（焙、烤、烙）baked 煮 boiled 炸deep fried煎炒fired 清蒸steamed 烤 roasted 焖braised 冷的 cold 脆的 crisp 苦的bitter 干的dry 新鲜的fresh 辣的hot 冰冻的i

15、ced 清淡的light 酸的 sour 甜的 sweet餐厅常用语句：1、Welcome torestaurant May I help you?欢迎光临餐厅，我能为您做点什么呢？2、Good evening Sir/madamDo you have a reservation ?晚上好，先生/女士，请问您有预定吗？3、Good eveningHow many of you, please?晚上好，请问几位？4、Good eveningA table for two ,sir?晚上好，请问先生是两位吗?5、Good eveningSir ,Are you alone?晚上好，先生，您是一位吗

16、？6、How about this table?坐这张桌子怎么样？7、How about the table close /near the window?坐靠窗的桌子如何？8、Im sorrybut there is no table available just now, would you care to wait对不起，现在还没有空位，请您等一会儿，好吗？9、This way , please/Follow me ,please ,Ill show you to your table这边请/请跟我来，我带您去您的座位。10、Im afraid all the private rooms

17、 are reserved ,Would you mind sitting in the main dining -room ？很抱歉，所有的包间都订满了，您介意坐在大厅用餐吗？11、Heres the menu 这是菜单。12、May I take your order now ,sir/maam?请问现在可以点菜吗？先生/夫人？13、What would you like to drink?您想喝点什么？14、Id like to repeat your orders 我重复一下您点的菜15、Your order will be ready in a minute您点的菜一会就来。16、Y

18、our dish will take about 20 minutes ,sir先生您点的菜大概需要20分钟才能做好。17、Please drink some tea while waiting请您边等边喝茶。18、Most of Sichuan dishes are spicy and hot多数川菜都比较辣。19、Could you recommend me something special 能给我推荐一下这里的特色菜吗？20、This is complete course ，sir , please enjoy you meal菜上齐了，先生，祝您用餐愉快。西餐厅服务英语 西餐厅英语自

19、助早餐从7；00AM 到11；00AM ￥48/位加15% 服务费。The buffet breakfast is RMB48/per person plus 15% service charge, and the service hour is from 7:00am till 11:00am.自助晚餐从6:00PM到9:00PM，￥98/位加15%服务费。The buffet dinner is RMB98/per person plus 15% service charge, and the service hour is from 18:00 till 21:00西餐配有24小时的客房

20、送餐服务。24 hours room service provided by the western restaurant.请问喜欢吃自助餐还是散点。Would you prefer A La Carte or buffet?请问喜欢喝点什么饮品？我们有啤酒、汽水或果汁。What kind of drinks would you prefer? Beer, juice or other soft drinks?请问几位？How many persons, please?请问有预定吗？Do you have a reservation?请问喜欢哪个位置？Where do you prefer t

21、o sit?请问有早餐劵吗？Do you have breakfast coupon?10）实在对不起，现在餐厅已经客满，如果您愿意等会儿的话，我们非常欢迎。I am afraid the tables are all engaged at the moment, Sir/Madam, would you mind to wait for a while?11）谢谢，您就在大堂吧那边坐着等会儿好吗？如果一有空桌，马上请您入座。Could you take a seat in the lobby bar for a while and I will inform you when a table

22、 is free?12）很对不起，先生/太太，让您久等了。I am very sorry to have kept you waiting, Sir/Madam.13）您喜欢吸烟区还是无烟区 ？Do you smoke, Sir/Madam?14）请问喜欢喝咖啡还是茶 ？Would you prefer tea or coffee?15） 您介意和别人同桌吗？Would you mind sharing a table?16）对不起，您跟那位先生/小姐合用一张台好吗？Would you mind sharing a table with that gentleman/Lady?17）您等您朋友

23、之前是否喝杯饮品呢？Would you like to have a drink while waiting for your friend?18）请问我现在可以帮您点单吗？May I take your order now?19）请问您喜欢吃点什么？What kind of food would you like to have?20）请问您点的牛扒喜欢几成熟呢？，半熟、七成、或全熟。How would you like your steak done, Sir/Madam, medium, medium well or well done?21）您的牛扒喜欢配什么汁呢？配饭还是配意粉，薯条

24、，焗薯，炒薯。我们有黑椒汁，红酒汁，蘑菇汁，洋葱汁.What kind of dressing would you prefer with your steak?We have black paper sauce, red wine sauce, mushroom sauce, onion sauce,Would you like to have your steak with rice, French fries, baked potatoes or spaghetti?22） 我可以重复一下您的点单吗？您点的是。May I repeat your order now?23）还需要我为您做什

25、么吗？还有其他需要吗？Anything else? Sir/Madam24）早上好/中午好/晚上好，有什么可以帮到您吗？Good morning/afternoon/evening, sir/madam, what can I do for you?25） 请稍等。Just a moment, please.26）我想在房间用餐。I want to have dinner in my room.27）您的早餐在20分钟之内送到。Your breakfast will be delivered in 20minutes.28）如需收餐，请打电话1到送餐部。Please dial “1” for

26、collecting the used dishes.可以收餐吗？May I collect the used dishes?30）要不要加多一只啤酒呢？Excuse me, sir/madam? Would you like one more beer,31）我可以帮您把这个收走吗Can I take this away? Sir/madam?32）您想要哪种啤酒呢？What kind of beer would you like to have?33） 你们要开一张帐单，还是单独开单付帐？Would you like to have one check or separate checks

27、?34）请问现在可以为您结帐吗？May I settle your bill now?35）您打算如何付款呢？签单，付现，还是信用卡。How would you like to pay for your bill? By cash or by credit card?36）可以给我开发票吗？May I have the receipt?37）这是您的找钱和发票This is your change and receipt.38）客人：可以入房帐吗？服务员：当然可以，请在这里签名，并写上房号，我可以看看您的房卡吗?Guest：Can you put it on my room bill?Wait

28、er: Yes, certainly, Sir/Madam. Please put your name and sign here.May I have your room key please?39）先生/女士，您在前台交的押金余额不足，麻烦您付现或者是刷卡可以吗？Excuse me, Sir/Madam, your room deposit balance become insufficient now, could you pay cash or settle by credit card now?40）不好意思，您的签名模式跟前台登记时的签名模式不一样，麻烦您重新签一下可以吗？Excuse me, sir/madam; could you please sign the bill again? As your signature is different from the registration record.41）请在这里签名好吗？Sign here, please.42）对不起，我不明白，我帮你转到大堂副理处可以吗？I am sorry, Sir. I cant understand, can I tr