国开大学商务英语15答案.docx

1、国开大学商务英语15答案国开04009商务英语1任务5参考答案说明：如果课程题目是随机的，请按CTRL+F在题库中逐一搜索每一道题的答案题目1：Oh. But why didnt he just own up and tell someone? : He was too scared that he would be fired, I suppose.; You should have told him that earlier.; So be careful with our job.标准答案：He was too scared that he would be fired, I suppo

2、se.题目2：I bet that Mike wished you had told him that earlier. : We should also find what the customers think.; So be careful with our job.; Well, Mike isnt a fool, he wont do that again.标准答案：Well, Mike isnt a fool, he wont do that again.题目3：Hello, David! I havent heard from you for a long time. How h

3、ave you been recently? : Not bad, thank you.; Thats ok.; Long time no see.标准答案：Not bad, thank you.题目4：We are entitled to cancel it if you fail to the contract.: honor; sign; draw up 标准答案：honor题目5： improve your service, you need to make market surveys so as to know what your customers are thinking an

4、d demanding.: In order that; So as to; In order to标准答案：In order to题目6：二、阅读理解：阅读下面的对话，选择合适的内容将对话补充完整。CLERK: Hello, Big City Electricity, how may I help you today?PETERS:_.CLERK: May I have your account number?PETERS: Certainly, its 4392107.CLERK: Thank you, is this Mr. Peters?PETERS: Yes, this is Mr.

5、 Peters.CLERK: Thank you. What can I help you with?PETERS: _.CLERK: Im sorry to hear that_.PETERS: The bill is 300% higher than last month.CLERK: Terribly sorry for that. Let me ask you a few questions and then Ill see what I can do.PETERS: OK, Thank you for your help.CLERK: Of course, thank you for

6、 calling this to our attention. Now, how much do you usually pay for your electricity?PETERS: I usually pay about $50 a month.CLERK: Thank you._PETERS: $200. I cant understand why.CLERK: Yes, Mr. Peters. Was your usage different in any way?PETERS: No, it was an average month.CLERK: Im sorry there ce

7、rtainly seems to be a mistake.PETERS: Well, Im happy you agree with me.CLERK: Ill contact a service representative. And whats your phone number?PETERS: 408-533-0875CLERK:_. Well do our best to change this as quickly as possible.PETERS: Thank you for your help in clearing this up.A. I think Ive been

8、overcharged for the past month.B. Im terribly sorry about the mistake.C. Im calling concerning my electricity bill.D. And how much did we charge on this bill?E. Why do you think we charged you too much?标准答案：子问题 1：C; 子问题 2：A; 子问题 3：E; 子问题 4：D; 子问题 5：B题目7：Hi, Lily, whats up with Mike? I heard the boss

9、 yelling at Mike earlier today. : It is better to tell someone to get it fixed.; He was so scared.; Its said that Mike made a mistake and then tried to cover it up.标准答案：Its said that Mike made a mistake and then tried to cover it up.题目8：Your request for compensation made me surprised. What happened?

10、 : Its true.; Its because of the quality.; There must be something wrong.标准答案：Its because of the quality.题目9：Oh. But why didnt he just own up and tell someone? : He was too scared that he would be fired, I suppose.; So be careful with our job.; You should have told him that earlier.标准答案：He was too s

11、cared that he would be fired, I suppose.题目10：The re-examination results indicate that one-third of the goods are not standard.: up to; on; within 标准答案：up to题目11：It is better to tell someone to get it .: fixed; fix; fixing标准答案：fixed题目12：二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确为“T”，错误为“F”。Its clear that success a

12、nd failure are important and common topics. Every business has its ups and downs, and so does every person. In other words, sometimes we succeed and sometimes we fail. Another common way of saying this is “You win some and you lose some.” Nobody wins all the time, not even in the great success stori

13、es that we read or hear about.Think of a successful entrepreneur. Now, do you think that person achieved great success on his first attempt? In 99% of cases, the answer is no. Every successful businessperson learned through failure. Now have a look at your favorite business news site. Youll see that

14、 almost every story can be put into either the category of success or that of failure. Businesses either grow or shrink but they dont remain the same.1. Every person has his or her ups and downs.T; F2. A common saying “You win some and you lose some” means that sometimes we succeed and sometimes we

15、fail.T; F3. 99% of successful businessmen achieved great success on their first try.T; F4. Successful businessmen learn through failure.T; F5. Businesses either shrink or remain the same.T; F标准答案：子问题 1：T; 子问题 2：T; 子问题 3：F; 子问题 4：T; 子问题 5：F题目13：Hello, David! I havent heard from you for a long time. H

16、ow have you been recently? : Thats ok.; Long time no see.; Not bad, thank you.标准答案：Not bad, thank you.题目14：I bet that Mike wished you had told him that earlier. : We should also find what the customers think.; Well, Mike isnt a fool, he wont do that again.; So be careful with our job.标准答案：Well, Mike

17、 isnt a fool, he wont do that again.题目15：Hi, Lily, whats up with Mike? I heard the boss yelling at Mike earlier today. : Its said that Mike made a mistake and then tried to cover it up.; He was so scared.; It is better to tell someone to get it fixed.标准答案：Its said that Mike made a mistake and then t

18、ried to cover it up.题目16：In this way you will stay in these changing times.: compete; competence; competitive标准答案：competitive题目17：Every business has its ups and downs, and so every person.: do; is; does标准答案：does题目18：二、听力理解：请听下面的对话，根据对话内容从A、B、C三个选项中选出一个最佳选项。 U5%20-%20Task%203.mp31. Why did David call

19、 John?A; B; CA. He wanted to meet an old friend.B. He wanted to ask for compensation.C. He wanted to talk about a new contract.2. Whats wrong with the goods which David has bought?A; B; CA. They are not up to the standard.B. They are not loaded on time.C. They are not properly loaded.3. How did Davi

20、d prove that the goods have quality problems?A; B; CA. He had them re-examined.B. He used them according to specifications.C. He looked into the contract.4. What can David do if the goods do not meet the requirements?A; B; CA. Honor the contract.B. Cancel the contract.C. Load the goods.5. How did Jo

21、hn face this complaint?A; B; CA. He denied ( 否认) this problem.B. He didnt want to give a reply.C. He agreed to look into this problem seriously.标准答案：子问题 1：B; 子问题 2：A; 子问题 3：A; 子问题 4：B; 子问题 5：C题目19：Your request for compensation made me surprised. What happened? : Its true.; There must be something wr

22、ong.; Its because of the quality.标准答案：Its because of the quality.题目20：I bet that Mike wished you had told him that earlier. : Well, Mike isnt a fool, he wont do that again.; We should also find what the customers think.; So be careful with our job.标准答案：Well, Mike isnt a fool, he wont do that again.题

23、目21：Oh. But why didnt he just own up and tell someone? : You should have told him that earlier.; He was too scared that he would be fired, I suppose.; So be careful with our job.标准答案：He was too scared that he would be fired, I suppose.题目22：The quality, specifications and prices are in our contract.:

24、 clarified; clarity; clear标准答案：clarified题目23： your customers what they need and more than they expect will lead customers to return to you.: Giving; Given; Give标准答案：Giving题目24：二、阅读理解：阅读下面的短文，根据文章内容进行判断，正确为“T”，错误为“F”。SUCCESS AND FAILUREIts clear that success and failure are important and common topic

25、s. Every business has its ups and downs, and so does every person. In other words, sometimes we succeed and sometimes we fail. Another common way of saying this is “You win some and you lose some.” Nobody wins all the time, not even in the great success stories that we read or hear about.Think of a

26、successful entrepreneur. Now, do you think that person achieved great success on their first attempt? In 99% of cases, the answer is no. Every successful businessperson learned through failure. Now have a look at your favorite business news site. Youll see that almost every story can be put into eit

27、her the category of success or that of failure. Businesses either grow or shrink but they dont remain the same.1. Every person has his or her ups and downs.T; F2. A common saying “You win some and you lose some” means that sometimes we succeed and sometimes we fail.T; F3. Ninety nine percent of succ

28、essful businessmen achieved great success on their first try.T; F4. Successful businessmen learn through failure.T; F5. Businesses either shrink or remain the same.T; F标准答案：子问题 1：T; 子问题 2：T; 子问题 3：F; 子问题 4：T; 子问题 5：F题目25：I bet that Mike wished you had told him that earlier. : So be careful with our

29、job.; We should also find what the customers think.; Well, Mike isnt a fool, he wont do that again.标准答案：Well, Mike isnt a fool, he wont do that again.题目26：We are entitled to cancel it if you fail to the contract.: honor; draw up ; sign标准答案：honor题目27： your customers what they need and more than they

30、expect will lead customers to return to you.: Given; Give; Giving标准答案：Giving题目28：Your request for compensation made me surprised. What happened? : There must be something wrong.; Its true.; Its because of the quality.标准答案：Its because of the quality.题目29：Hi, Lily, whats up with Mike? I heard the boss yelling at Mike earlier today.