春季成人学位英语模拟试题二.docx

春季成人学位英语模拟试题二.docx

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春季成人学位英语模拟试题二

北京地区成人本科学士学位英语统一考试模拟题二

PartIReadingComprehension（30%）

Directions:

Therearethreepassagesinthispart.Eachpassageisfollowedbysomequestionsorunfinishedstatements.ForeachofthemtherearefourchoicesmarkedA,B,CandD.YoushoulddecideonthebestchoiceandblackenthecorrespondingletterontheAnswerSheet.

Passage1

Questions1to5arebasedonthefollowingpassage:

Ayearaftergraduation,Iwasofferedapositionteachingawritingclass.TeachingwasaprofessionIhadneverseriouslyconsidered,thoughseveralofmystorieshadbeenpublished.Iacceptedthejobwithouthesitation,asitwouldallowmetowearatieandgobythenameofMr.Davis.Myfatherwentbythesamename,andIlikedtoimaginepeoplegettingthetwoofusconfused.“Waitaminute<”someonemightsay,“areyoutalkingaboutMr.Davistheretiredman,orMr.Davistherespectablescholar?

”

Thepositionwasofferedatthelastminute,andIwasgiventwoweekstoprepare,aperiodIspentsearchingforbriefcase（公文包）andstandingbeforemyfull-lengthmirror,repeatingthewords,“Hello,class.I’mMr.Davis.”SometimesIwouldgivemyselfanaggressivevoice.SometimesIwouldsoundexperienced.Butwhenthedayeventuallycame,mynerveskickedinandthetrueMr.Daviswasthere.Isoundednotlikeathoughtfulprofessor,butrathera12-year-oldboy.

Iarrivedintheclassroomwithpapercardsdesignedintheshapeofmapleleaves.Ihadcutthemmyselfoutoforangeconstructionpaper.Isawninestudentsalongalongtable.Ihandedoutthecards,andthestudentswrotedowntheirnamesandfastenedthemtotheirbreastpocketsasIrequired.

“Allrightthen,”Isaid.“Okey,herewego.”ThenIopenedmybriefcaseandrealizedthatIhadneverthoughtbeyondthismoment.Ihadbeenthinkingthatthestudentswouldbethefirsttotalk,offeringtheirthoughtsandopinionsontheeventsoftheday.IhadimaginedthatIwouldsitattheedgeofthedesk,overlookingaforestsofhands.Everystudentwouldyell.“Calmdown,you’llallgetyourturn.Oneatatime,oneatatime!

”

Aterriblesilenceruledtheroom,andseeingnootheropinions,Iinspectedthestudentstopullouttheirnotebooksandwriteabriefessayrelatedtothethemeofdeepdisappointment.

1.Theauthortookthejobtoteachwritingbecause______.

A.hewantedtobeexpected

B.hehadwrittensomestoried

C.hewantedtopleasehisfather

D.hehaddreamedofbeingateacher

2.WhatcanwelearnabouttheauthorfromParagraph2?

A.Hewouldbeaggressiveinhisfirstclass.

B.Hewaswell-preparedforhisfirstclass.

C.Hegotnervousuponthearrivalofhisfirstclass.

D.Hewaitedlongforthearrivalofhisfirstclass.

3.Beforehestartedhisclass,theauthoraskedthestudentsto______.

A.writedowntheirsuggestionsonthepapercards

B.cutmapleleavesoutoftheconstructionpaper

C.cutsomecardsoutoftheconstructionpaper

D.writedowntheirnamesonthepapercards

4.Whatdidthestudentsdowhentheauthorstartedhisclass?

A.Theybegantotalk.

B.Theystayedsilent.

C.Theyraisedtheirhands.

D.Theyshoutedtobeheard.

5.Theauthorchosethecompositiontopicprobablybecause______.

A.hegotdisappointedwithhisfirstclass

B.hehadpreparedthetopicbeforeclass

C.hewantedtocalmdownthestudents

D.hethoughtitwasaneasytopic

Passage2

Questions6to10arebasedonthefollowingpassage:

OneeveninginFebruary2007,astudentnamedPaulaCeelybroughthercartoastoponaremoteroadinWales.Shegotouttoopenametalgatethatblockedherpath.That’swhensheheardthewhistlesoundedbythedriverofatrain.HerRenaultCliowasparkedacrossarailwayline.Secondslater,shewatchedthetraindraghercaralmostakilometredowntherailwaytracks.

Ceely’snearmissmadethenewsbecausesheblameditonheGPS（导航仪）.Shehadneverdriventheroutebefore.Itwasdarkandrainingheavily.CeelywasrelyingonherGPS,butitmadenomentionofthecrossing.“Iputmycompletetrustinthedeviceanditledmerightintothepathofaspeedingtrain,”shetoldtheBBC.

Whoistoblamehere?

RickStevenson,whotellsCeely’sstoryinhisbookWhenMachinesFailUs,pointsthefingeratthelimitationsoftechnology.Weputourfaithindigitaldevices,hesays,butourdigitalhelpersaretoooftennotuptothejob.Theyarefilledwithsmallproblems.Andit’snotjustGPSdevices:

Stevensontakesusonatourofdigitaldisastersinvolvingeverythingfrommobilephonestowirelesskeyboards.

Theproblemwithhisargumentinthebookisthatit’snotclearwhyheonlyfocusesondigitaltechnology,whiletheremaybeanumberofotherpossiblecauses.Amap-makermighthaveleftthecrossingoffapapermap.MaybeweshouldblameCeelyfornotpayingattention.Perhapstherailwayauthoritiesareatfaultforpoorsingallingsystem.OrmaybesomeonehasstudiedtherelativedangersandworkedoutthattherereallyissomethingspecificwrongwiththeGPSequipment.ButStevensondoesn’tsay.

It’saproblemthatrunsthroughthebook.Inasectiononcars,Stevensongivesanaccountoftheadvancedtechniquesthatcriminalsusetodefeatcomputer-basedlockingsystemsforcars.Heofferstwoindependentsetsoffiguresoncartheft;bothshowasmallriseinsomepartsofthecountry.Hesaysthatonceagainnotallnewlockshaveprovedreliable.Perhaps,butmaybeit’salsoduetotheshortageofpolicemenonthestreets.Orchangingsocialcircumstances.Orsomecombinationofthesefactors.

Thegamebetweenhumansandtheirsmartdevicesisamusingandcomplex.Itisshapedbyeconomicsandpsychologyandthecultureswelivein.Somewhereinthemixofthoseforcestheremaybeawayforawiseruseoftechnology.

Ifthereissuchaway,itshouldinvolvemorethanjustanawarenessoftheshortcomingsofourmachines.Afterall,wehavelivedwiththemforthousandsofyears.Theyhaveprobablybeenfoolingusforjustaslong.

6.WhatdidPaulaCeelythinkwasthecauseofheraccident？

A.Shewasnotfamiliarwiththeroad.

B.Itwasdarkandrainingheavilythen.

C.Therailwayworkersfailedtogivethesignal.

D.HerGPSdevicedidn’ttellheraboutthecrossing.

7.Thephrase“nearmiss”（Paragraph2）canbestbereplacedby______.

A.closehitB.heavylossC.narrowescapeD.bigmistake

8.WhichofthefollowingwouldRickStevensonmostprobablyagreewith?

A.Moderntechnologyiswhatwecan’tlivewithout.

B.Digitaltechnologyoftenfallsshortofourexpectation.

C.Digitaldevicesaremorereliablethantheyusedtobe.

D.GPSerrorisnottheonlycauseforCeely’saccident.

9.Inthewriter’sopinion,Stevenson’sargumentis_______.

A.one-sidedB.reasonableC.puzzlingD.well-based

10.Whatistherealconcernofthewriterofthisarticle?

A.Themajorcausesoftrafficaccidentsandcarthefts.

B.Therelationshipbetweenhumanandtechnology.

C.Theshortcomingsofdigitaldevicesweuse.

D.Thehumanunawarenessoftechnicalproblems.

第三答案Passage3

Questions11to15arebasedonthefollowingpassage:

Inthemoreandmorecompetitiveserviceindustry,itisnolongerenoughtopromisecustomersatisfaction.Today,customer“delight”iswhatcompaniesaretryingtoachieveinordertokeepandincreasemarketshare.

Itisacceptedinthemarketingindustry,andconfirmedbyanumberofresearchers,thatcustomersreceivinggoodservicewillpromotebusinessbytellingupto12otherpeople;thosetreatedbadlytelltalesofwoetoupto20people.Interestingly,80percentofpeoplewhofeeltheircomplaintsarehandledfairlywillstayloyal.

NewchallengesforcustomercarehavecomewhenpeoplecanobtaingoodsandservicesthroughtelephonecallcentersandtheInternet.Forexample,manycompaniesnowhavetoinvest（投资）alotofmoneyininformationtechnologyandstafftraininginordertocopewiththe“phonerage”----causedbydelaysinansweringcalls,beingcutoffinmid-conversationorleftwaitingforlongperiods.

“Manypeopledonotliketalkingtomachines,”saysDr,Storey,SeniorLecturerinMarketingatCityUniversityBusinessSchool.“Banks,forexample,encouragestaffatcallcenterstousecustomerdatatoestablishinstantandgoodrelationshipwiththen.Theaimistomakethecustomerfeeltheyknowyouandthatyoucantrustthem–thesortofcomfortablefeelingspeoplehaveduringface-to-facechatswiththeirlocalbranchmanager.”

Recommendedwaysofcreatingcustomerdelightinclude:

under-promisingandover-delivering（sayingthatarepairwillbecarriedoutwithinfivehours,butgettingitdonewithintwo）replacingafaultyproductimmediately;throwinginagiftvoucher（购物礼券）asanunexpected“thankyou”toregularcustomers;andalwaysreturningcalls,evenwhentheyarecomplaints.

Aimingforcustomerdelightisallverywell,butifservicesdonotreachthehighlevelpromised,disappointmentorworsewillbetheresult.Thiscanbeeasedbyofferinganapologyandanexplanationofwhytheservicedidnotmeetusualstandardswithempathy（forexample,“Iknowhowyoumustfeel”）,andpossiblesolutions（replacement,compensationorwhateverfairnesssuggestsbestmeetsthecase）.

Airlinesfacesomeofthetoughestchallengesovercustomercare.Fiercecompetitionhasconvincedthematthatdelightingpassengersisanimportantmarketingtool,whilethereisgreatpotentialforcustomerangeroverdelayscausedbyweather,unclaimedluggageandtechnicalproblems.

ForBritishAirwaysstaff,awinningtelephonestyleisconsideredvitalinhandlingthelargevolumeofcallsaboutbookingsandflighttimes.Theyaretrainedtoanswerquickly,withtheirnames,jobtitlean