实用文档实用文档Accountant Clerksales B.docx

实用文档实用文档Accountant Clerksales B.docx

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实用文档实用文档AccountantClerksalesB

InterviewGuide

TargetPosition:

_______________________________Date:

______________________

Candidate:

___________________________________InterviewerA:

_______________

PreparationChecklist

1.Reviewapplicationmaterial,includingresume（curriculumvita）andanyapplicationforms.Decidewhilejobs/experiencesaremostrelevanttothetargetjob.

2.PreparetoconducttheKeyBackgroundReview.

-Noteany/experiencesonwhichyouareunclearorwouldlikemoreinformation.

-Noteanygapsinemployment.

3.PreparethePlannedBehavioralQuestionssection.

-Reviewthecompetency/skilldefinitionandkeyactions.

-Modifyquestionstobetterfitthecandidate’sexperience.

-Decideiftheorderofthequestionsshouldbechanged;developadditionalquestionsifnecessary.

4.EstimatethetimeneededtocovereachsectionoftheInterviewGuide.

OutlineforOpeningtheInterview

1.Greetthecandidate,givingyournameandposition.

2.Explaintheinterview’spurpose:

-Toacquaintinterviewerandcandidate.

-Tolearnmoreaboutthecandidate’sbackgroundandexperience.

-Tohelpthecandidateunderstandthepositionandorganization.

3.Describetheinterviewplan:

-Brieflyreviewjobs/experiences.

-Askquestionstogetspecificinformationaboutthosejobs/experience.

-Provideinformationaboutpositionandorganization.

-Answercandidate’squestionaboutthepositionandorganization.

-Pointoutthatyoubothwillgetinformationneededtomakegooddecisions.

-Indicatethatyouwillbetakingnotes.

4.Explainthejob’sessentialfunctionsandaskifthecandidatecanperformtheessentialfunctionswithorwithoutreasonableaccommodation.（RequiredintheUnitedStates）

5.MakethetransitiontotheKeyBackgroundReview.

KeyBackgroundReview

WorkBackground

Job/Experience:

______________________________Date:

____________________

Whatwere/areyourmajorresponsibilities/duties?

Anychangeinresponsibilities?

Whatdid/doyoulikebesttheposition?

Whatdid/doyoutheleast?

Whydidyou（orwhyareyouplanningto）leave?

Communication______________________

KeyBackgroundReview

WorkBackground

Job/Experience:

______________________________Date:

____________________

Whatwere/areyourmajorresponsibilities/duties?

Anychangeinresponsibilities?

Whatdid/doyoulikebesttheposition?

Whatdid/doyoutheleast?

Whydidyou（orwhyareyouplanningto）leave?

Communication______________________

PlanningandExecution:

Organizingresourcesandworktoeffectivelyandefficientlyaccomplishindividual,team,andorganizationalgoals.

KeyAction:

-SetPriorities

-Establishobjectivesandmilestones

-Estimatetimesandscheduleactivities

-Identifyandallocateresources

-Usetools

Questions:

1.Whathasbeenyourmostchallengingassignmentortaskinthepastyear?

Whywasitsochallenging?

Howdidyouapproachit?

Whatwastheoutcome?

SituationActionResult

Communication:

___________________Planningandorganization

Rating:

AttentiontoDetail:

Accomplishingtasksbyconsideringallareasinvolved,nomatterhowsmall;showingconcernforallaspectsofthejob;accuratelycheckingprocessesandtasks;beingwatchfuloveraperiodoftime.

KeyAction:

-Becarefulness.

-Willingtohandledetails

-Completealldetails

-Checkwithresults

-

Questions:

1.Describeaprocessyoucarriedoutthatrequiredpayingcloseattentionoradheringtoprescribedinstructions.Howdidyourattentivenesspayoff?

SituationActionResult

2.Tellmeaboutarecentimportantproject/assignment/taskyouworkedon.Whatstepsdidtaketomakesureallofthesmalldetailsoftheproject/assignments/taskweredone?

SituationActionResult

Communication:

___________________ProblemAnalysis

Rating:

TeamWork:

Workscollaborativelywithothers,asappropriate,toaccomplishgoalsandobjectives;buildsandmaintainsconstructivepartnerships.

KeyActions:

-Maintainsorenhancesself-esteem.

-Addressesconflictswithinthegroup

-Workscooperativelywithpeersorteammembers

-Sharesinformation,ideas,andsuggestions

-Volunteersideasandhelp

Questions:

1.Doyouhaveatimetoworkwithyourworkmatestocompleteatask?

Howdidyouallocatethedetails?

Plsgiveanexample.

SituationActionResult

2.We’veallhadoccasionswhenwewereaskedforideasinsolvingworkissuesinwhichwedidn’thavemuchknowledgeorexperience.Whathaveyoudonewhenthishashappened?

SituationActionResult

Communication:

___________________Communication

Rating:

Initiative:

Propensityforactiontoachievegraterresultsbeyondwhatisrequired;beingproactive;takinginitiative.

KeyActions:

-Beproactive

-Generateideasforimprovement

-Takeadvantageofopportunitieswithoutbeingasked

-Seekopportunitiesforself-improvement

-Domorethanrequired

Questions:

1.Tellmeaboutasuggestionyoumadetoimproveworkproceduresormanufacturingprocessesat_____.Howdidyougainacceptanceforit?

SituationActionResult

Communication:

___________________Communication

Rating:

InterviewClose

1.AdditionalInformation

◆Introducethebuy-timequestion.“I’mgoingtoaskaquestionthatI’dlikeyoutothinkaboutforafewminutesbeforeanswering.Whileyou’rethinking,I’llreviewmynotestoseeifthereisotherinformationIneed.”Thequestionis:

◆Whyshouldyoubeconsideredforthisposition?

2.Reviewnotes

◆Whilethecandidateisthinkingaboutthequestion,reviewyournotestoidentifyanyareawheremoreinformationisneeded,orinformationneedsclarification.

3.Buy-timeanswer

◆Askforthecandidate’sanswertothebuy-timequestion.

4.Additionalquestions

◆Askanyadditionalquestionsbasedonthereviewofyournotes.

5.Position/Organization/Location

◆Provideinformationonposition,organization,orlocation.Ifyouarethelastinterview.Checkthecandidate’sunderstandingoftheseareas.（Noteanythingthatappearstomatchorconflictwiththecandidate’sstatemotivationsandpreferences.

◆Givecandidatetheopportunitytoaskquestions.（Notethequestionsaskedhere）

6.Endtheinterview

◆Explainnextstepsinselectionprocess.

◆Thanksthecandidateforaproductiveinterview.

Post-interviewInstructions

1.IdentifycompleteSTARsthroughouttheInterviewGuide.

2.CategorizeSTARsintoappropriatecompetence/skill.

3.IndicatewhethereachSTARiseffective（+）orineffective（-）.

4.ConsidertheweightofeachSTARaccordingtoitsimpact,recency,andsimilaritytothetargetjob.

5.Determineandrecordtheratingtheratingbox（lowerrightcorner）foreachcompetency/skillusethefollowingsystem:

E-Excel:

Theindividualdemonstrateswell-developedexpertise,andisconsideredhighlyskilledandinfluentialinthiscompetencyorskillarea;Canprovideexpertadvice,andtrainordevelopothersinthiscompetencyorskillarea.

P-Proficient:

Theindividualhasgreatknowledgeandexperienceinthiscompetencyorskillarea;welladvanced;morethanacceptableinthiscompetencyorskillarea.

C-Competent:

Theindividualhasrequisiteoradequateabilityinthiscompetencyorskillarea;meetsthecriteriaforsuccessfulperformanceinthiscompetencyorskillarea.

G-Gap:

Theindividualisnotfullycompetentinthisarea.Theindividualmayhavehadlimitedornoopportunitytodemonstratethisskillorcompetency,butthereiseveryreasontobelievethathe/shewillbeabletosufficientlydevelopthisskillorcompetencyinareasonableperiodoftime,withguidance,practice,and/orreinforcement.

V-Void:

Theindividualisnotfullycompetentinthisarea,andwillnotbeabletosufficientlydevelopthiscompetencyinareasonableperiodoftime.

ForNF-FitorNotaFit:

UsetoassessMotivationalFitforjob,Organizationand/orLocation

Clarifyingratings:

n:

Noopportunitytoobserveorassess.

W:

Weak/Wantmoredata（forexample,Cw）;usewhenonlySTARiscollectedforacompetencyofskillarea.

Eh:

Tohigh.Ahindividual’sskilllevelissoextremelyhighthatitcouldbedetrimentaltotheindividual’s,team’s,ororganization’sperformance.

Post-interviewInstructions

6.Evaluatetheapplicant’sbehaviorintheobservablecompetencies/skill.

-Reviewyournotesanddetermineswhethertheapplicant’sbehaviorineachcompetency’s/skill’skeyactionswaseffective（+）,neutral（0）,orineffective/absent（-）.

-Placeacheckmarkintheappropriateboxforeachkeyaction

-Usethefive-pointscalefromstep5toaratetheapplicant’sbehaviorinthefollowingcompetencies/skills.Writetheratingintheboxprovided.

Communication-Clearlyconveyinformationandideasthroughavarietyofmediainamannerthatisengaging,understandable,andmemorableforthereceiverofthecommunication;activelyreceiveothers’communication,extractingboththecontentandtheintentbehindothers’comments,questions,andnonverbalcues.

KeyActions

+0-

------Organizationthecommunication

------Maintainsaudienceattention

------Adjuststotheaudience

------Listensandensureownunderstanding

------Adheretoacceptedconventions

------Comprehendscommunicationfromothers

------Demonstratelanguageskills

------Practicesproductiveconversation

------*Giveeffectivegrouppresentations

CommunicationRating:

CoverageGrid

Interviewers

Competencies/skills

A

B

C

PlanningandExecution

X

X

X

ActingwithIntegrity

X

Attentiontodetails

X

X

Initiative

X

X

TeamWork

X

X

X

Communication

X