商务英语口语情景对话100篇前30篇.docx

商务英语口语情景对话100篇前30篇.docx

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商务英语口语情景对话100篇前30篇

商务情景对话（共30篇）

Tableofcontents目录

1Faxes传真

2TelephoneCalls

3MakingTelephoneAppointments预约

4Memos备忘录

5BusinessCorrespondence商业信函

6PlacinganOrder下订单

OfficeTalk办公室谈话

7CoWorkers同事

8Bosses老板

9Brainstorming集体讨论

10Commuting乘公交车上下班

11TheWorkingLunch工作午餐

BusinessTrip商务旅行

12InternationalBusinessTravel国际商务旅行

13DressingforBusiness商务着装

14HotelSituations旅馆情景

15NegotiatingtheSubway乘地铁

ClientReception接待客户

16ReceivingClients接待客户

17EntertainingClients招待客户

18AccommodatingForeignClients接待国外客户

19FactoryTours参观工厂

BusinessCommunizations商务交流

20PersonalIntroductions个人介绍

21SmallTalks聊天

22DefivefingBadNews传达坏消息

23PoliteQuestions礼貌提问

24Farewells道别

Negotiation谈判

25ClarifyingtheStakes说明利害关系

26MakingConcessions做出让步

27DiscussingtheBottomLine讨论底线

28AcceptingandConfirming接受和确认

29HardBargainersVSSoftBargainers强硬的对手和温和的对手

CompanyOrganization公司结构

30CEO执行总裁

1Faxes传真

Dialogueone

   M:

CanyouhavethebriefsfromtheAndersonfirmslawyeronmydeskbytomorrowmorning.Therearequiteafewverytimesensitivematterswiththiscase.I'mafraidIcan'twaitanylonger.

   F:

GettingthoseAndersonsbriefshasbeenharderthanyoucanimagine.Ihavetotrytocontacttheirlawyermanytimes,buteverytimeIcallhissecretarysayshe’sinameetingoroutoftheofficeorawayonbusiness.Iambeginningtothinkheistryingtoavoidme.

   M:

That'shighlypossible.Heknowsifwemissourfilingdeadline,wedon’tstandachancetocompeteagainstthemforthebid.Trytogetaholdofhimagain.Givehimacallandseeifhecanfaxthemfirstthing.

   F:

WhatifIcan'tspeaktohimdirectly?

   M:

Askhissecretarytofaxthem.Itsthesamething.HavethemfaxedoverwithacopyalsofaxedtoMartin’soffice.

   F:

HowdoIfindMartin’sfaxnumber?

Isheinyourrollerdesk?

   M:

No,butyoucanalsocalltheirofficeandaskthesecretarytogiveyoutheirfaxnumber.I’llemailyoutheirofficenumberlatertoday.

   F:

Ok,I'llgetonitfirstthing.

   M:

Besureyoudo,IneedthosebriefsASAP

   Dialoguetwo

   M:

Didyouputthismorning'sfaxesonmydesk?

I'mwaitingforsomeurgentfaxesfromheadquaters,I'mprettysuretheycameinlastnight.

   F:

Evethingcameintheofficefaxmachinelastnightisallonyourdesk,butInoticedthatsomeoffaxescamethroughprettyblurred,maybeyoutakealookatthem,ifthecopyisunreadble,I'llcallthenandaskthemtorefax.

   M:

you'regoingtohavetocallthemandgetthemtobeingrefax,thesecopiesaresodark,Ican'tmakeoutmeaningofthewords.

   F:

Whataboutthatone?

   M:

Thisone?

ThisoneissolightandIcanneitherreadit,howcanIbeing?

   F:

YouknowIthinkthefaxmachineisoutoftoner,Icanchangethetonercondition,thatshouldsolvetheproblem.

   M:

Yes,butthiswouldhavetorefaxitwell,andlookthere'sabout3pagesmissing,itlookslikethefaxmachineeight-halfmyimportantfaxes,andonesaremadethrowedaresoblurredortoolightandunreadable.

   F:

Iguessthefaxmachineisoutofpapertoo,don'tworry,I'llhavesomeonelookatitthisafternoon,andthemeantime,I'llhaveyourdocumentsrefaxedtoourotherfaxmachine.

2TelephoneCalls

Dialogue1

   A:

Hello,thankyouforcallingBradfordandSons.ThisisTracyspeaking,HowmayIhelpyou?

   B:

Hello.Iwouldliketospeaktoyourdirectorofhumanresources,Ms.Jenkins,Please.

   A:

Justamoment.I'llchecktoseeifsheisatherdesk.MayItellherwhoiscalling?

   B:

ThisisBillBurtonfromMilfordInsurance,I'mcallingtoregardstoourmeetingnextTuesday.

   A:

Thankyou,Mr.Burton.Canyoupleaseholdforamoment?

I'llchecktoseeifsheisavailable.

   B:

Noproblem.

   A:

I'msorry,Ms.Jenkinsisawayfromherdesk.Shehasalreadyleftforlunch.Wouldyouliketoleaveamessageforher?

   B:

Yes,pleasehaveherreturnmycallwhenshereturnstotheoffice.It'sbestifshecangetintouchwithmebefore3pmtoday;shecanreachmeatmyofficenumber,635-8799.

   A:

I'msorry,Ididn'tquitecatchthat,couldyoupleaserepeatthenumber?

   B:

Noproblem,myofficenumberis635-8799,Tellhertoaskforextension31.

   A:

I'msorry,Mr.Burton,justtoconfirm,yournameisspelledB-U-R-T-O-N,isthatcorrect?

   B:

Yes,andIrepresentMilfordInsurance.

   A:

IwilmakesureMs.Jenkinsreceivesyourmessageandreturnsyourcallbefore3pmthisafernoon.

   B:

Thankyouverymuch.

   Dialogue2

   A:

Hello,PasadenaInn,thisisSandy,howmayidirectyourcall?

   B:

I'dliketospeaktosomeoneaboutreservations.

   A:

Icanhelpyouwiththat.whatdatewouldyouliketomakeareservationfor?

   B:

We'llbearrivingMay12th,butIwouldliketomakereservationsforpenthouse.

   A:

Oh,I'msorrysir,Ionlyhandlebookingsforourstandardrooms.ThepersonyouneedtospeakwithisTonyParker,hemakesallthearrangementsforourexecutiveaccounts.Unfortunately,he'snothererightnow.CanItakeyournameandnumberandhavehimgetbacktoyou?

   B:

Whendoyouexpecthimbackin?

   A:

He'llbeoutallafternoon,hemightnotbeabletoreturnyourcalluntiltomorrow,Willthatbealright?

   B:

Yes.Isuppose.MynameisSamDarcy.Hecancontactmeat660-843-3235.

   A:

Couldyoupleasespellyourlastnameforme?

   B:

Sure.It'sD-A-R-C-Y.

   A:

Okay.MrDarcy,andyourphonenumberis660-843-3233?

   B:

That's3235.

   A:

Sorry!

3235.Great.I'llhaveTonycallyoufirstthingtomorrowmorning.

3.MakingTelephoneAppointments预约

Dialogueone

   M:

Hello,HereBertonspeaking,whatcanIdoforyou?

   F:

Hello,MrBerton,thisisJennyJenkinsofbradfordandsonsreturningyourcall,I’msorryyoumissedmewhenyoucalledmyofficethismorning,mysacretarysaidyoucalledconcerningourmeetingnextTuesday?

   M:

YesMsJenkins,thankyouforreturningmycall,I’mgladtofinallygetholdofyou.

   F:

IwanttoletyouknowIwouldnotbeabletomakeameetingnextTuesday,Iwouldbeanothertownthatday,isthereanypossibilitywecanmovethemeetingtoMonday?

   M:

I’mafraidIcompletelybookedonMonday,whatitwouldbePossibletopostponeuntilyoureturn?

   F:

Oh,dear,IwascarryingontakingcareofourmeetingbeforeIleave,butIsupposeIcanshutoffsomethings,yes,wecanarrangesomething,IwillbackThursdaymorning,whataboutThursdayafternoon,wouldthatworkforyou?

   M:

Thatshouldbefine,shallwesayabouttwoo’clock?

   F:

Perfect,Ilookforwardtoseeingyouattwoo’clocknextThursdayafternoon,ifyouneedtochangethetime,plsfeelfreetocallmeonmyselfphone.

   M:

ThanksBurdon,I’llseeyouonThursday.

   Dialoguetwo

   F:

Hello

   M:

Hello,isDorasavailable?

   F:

ThisisDoras,whoiscallingplease?

   M:

Hi,Doras,thisisMikecallingfromparker’sdentistry,I’mcallingtoconfirmyourappointmentfortomorrowmorningatareawithdoctorparker.

   F:

Oh,Ialmostforgot,thankyouforcallingtoremindme,actually,IdoneedtochangethetimeofmyappointmentIhaveascheduleconflict,andIcan’tmakeitthatearly.

   M:

IfIputyouinthatlatersport,wouldthatworkout?

   F:

Itwouldhavetobeafterlunch,doyouhaveanythingavailableabout2o’clock?

   M:

Sorry,theonlyopeningwehaveafterlunchis1:

15,butImightbeabletoworkuntilat4:

00,wouldthatbeabettertime?

   F:

That’sallright。

Ithinkweshouldmakeitat1:

15,canyouputmedownforthattimealot?

   M:

Noproblem,Ihaveyourappointmentchangedtotomorrowmorningtotomorrowafternoonat1:

15

   F:

Wonderful,thanksverymuch。

4Memos备忘录

Dialogue1

   A:

Ihavebeenwaitinghereintheconferenceroomfortenminutesalready,whattimeisthemeetingstart?

whereisanyoneanyway?

   B:

Didn'tyouhearaboutthat,ourmeetingwaspostponeduntilFriday.

   A:

What?

themeetingwaspostponed?

Noonetoldmeanythingaboutit.

   B:

Didyougetthememo?

   A:

Whatmemo?

Theyhavn'tanymemothiswholeweek,Icheckmyinboxeveryday.AndIhavn'tseenanything.

   B:

Thememowentout3daysago.Itshouldhavemadetoyourinbox,butmaybelostinallcollectorsonyourdesk.

   A:

YouknowhowthingsgetpilotaboutmydeskwhenI'mbusy.IknowsometimesIdomanypleasethings,butIalwaysreadallthememosgoarround,theygodirectlytomyinbox.Areyousureweresendtowholeoffice?

   B:

Itshouldhavegotarroundtoeverybody,theyalsopostacopyofthememointhebreakroom.Don'tyoueverlookatmeassagespostonthebulletinboard?

   A:

I'musuallytoobusytotakeabunchofcofeebreakbythewatercooler,Anyway,I'msurethememonevergettomyinbox,I'llhavetotalkoursecretaryaboutit.

   B.That'sright,Youwillneverknowwhatyourmissingoutofitifyoudon'treadthememos.

   Dialogue2

   A:

Ms.Dorsen,Ineedtotakeadictationforme.

   B:

Yes,sir;

   A:

Theyshouldgooutintraofficememorandumtoallemployeebythisafternoon,areyouready?

   B:

Yes,sir,Goahead.

   A:

Attentionallstaff:

effectiveimmediately,allofficecommunicationarerestrictedtoemailcorrespondanceasofficialmemos,theuseofinstancemessageporgrambyemployeeduringworkhourarestrictlyprohibited.

   B:

Sir,Doesthisapplytointraofficecommunicationonlyorrelatealsorestrictexternalcommunications?

   A:

Itshouldapplytoallcommunications.Notonlyinthisofficebetweenemployees,butalsoanyoutsidecommunciations.

   B:

Butsir,manyemployeesuseinstancemessagingtocommuncatewithclients.

   A:

Thiswerejusthavetochangethecommunicationmethods,Idon'twantanyoneuseinstancemessaginginthisoffice,itwastetoomuchtime.Now,please,continuethememos.Wherewerewe?

   B:

Thisapplytointernalandexternalc