HND员工培训与开发3.docx
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HND员工培训与开发3
IndividualReport
A6HC34TrainingandDevelopingtheworkforce
Outcome3
NAME:
SCN:
CLASS:
ZZIIIli1lii
Contents
IntroductoryPreamble..3
a.TheoriesofLearning4
b.TheLearningCycle..4
c.LearningStyle…5
HowtoconductaSelectionInterview..5
a.Preparingfortheinterview..6
b.Conductingtheinterview..7
c.Advantagesanddisadvantagesoftheinterview.8
d.Discriminationandhowtoavoidit..9
TrainingSessionPlan.10
CostsofPreparingandDeliveringforCourse.10
Evaluation12
ZZIIIli1lii
IntroductoryPreamble
Thereportineludeshumanresourcemanagerstopreparefortrainingactivities,andthetrainingtimeis2to3hours.Thereportincludestheresourcesusedbyhumanresourcesmanagersintrainingandthecontentoftheinterview.Thethemeofthetrainingistoconductaselectioninterview”.Thereportfirstintroducesthelearningmethod,a
goodlearningmethodcansupportthetraining.Themethodsofstudyincludetheoriesoflearningthelearningcycleandlearningstyle.Thesecondpartintroducestheprocessoftheinterview.ThecontentandprocessoftheinterviewincludePreparingfortheinterviewconductingtheinterviewadvantagesanddisadvantagesoftheinterviewanddiscriminationandhowtoavoidit.Traininginterviewmustfollowtheprincipleofequalityandrespect,sotheplacemustbecarefullychosenandmakechoice.Reflecttheimportaneeofbusinessprofessionals,asmuchaspossibletoeasethepressure,tocreateanequal,warmandharmoniousatmosphere.Thereportintheformreflectsthetrainingarrangementsandresourcesusedinthetraining,interviewwithwhatresources,trainingandtrainingofthespecificarrangementsandresourcesused.
Thetrainingprogrammainlyconsistsoffourparts:
Preparingfortheinterview
Conductingtheinterview
Advantagesanddisadvantagesoftheinterview
Discriminationandhowtoavoidit
Trainingprogramissupportedbythreetheories:
Theoriesoflearning
Thelearningcycle
Learningstyle.
Theoriesoflearning
Learningisaprocessofactiveengagementwithexperienee.Itiswhatpeopledowhentheywanttomakesenseoftheworld.Itmayinvolveanincreaseinskills,knowledgeorunderstanding,adeepeningofvaluesorthecapacitytoreflect.Effectivelearningwillleadtochange,developmentandadesiretolearnmore.
Thelearningcycle:
Onetheoryoflearningsuggeststhattheprocessbywhichpeoplelearnisthroughthelearningcycle.Therearefourmainelementsofthecycleanditisimportanttonotethatalearningprocesscanbeginatanypoint.Itisalsoimportantforustobeawarethattocompletethelearningprocesslearnersneedtoworkallthewayaroundthecycle.
TestingtheimplicationofconceptsObservationsandreflections
innewsituations
Formationofabstractconceptsandgeneralization
Learningstyle
Therearefoursessionsinthelearningstyleincludeactivists,reflector,theorist,pragmatists.Learningstylesrefertoarangeofcompetingandcontestedtheoriesthataimtoaccountfordifferencesinindividuals'learning.Thesetheoriesproposethatallpeoplecanbeclassifiedaccordingtotheir'style'oflearning,althoughthevarioustheoriespresentdifferingviewsonhowthestylesshouldbedefinedandcategorized.Acommonconceptisthatindividualsdifferinhowtheylearn.
Activists:
Althoughthesepeopledonothavelearningexperienee,theirlearningstyleismodest,takeactionandconsiderthefutureimpact.Theyareactiveleanning.
Reflectors:
Theirlearningstyleistoobservethesituationfromdifferentangles.Theyliketocollectdataandthinkaboutanyconclusionsbefore.
Theorists:
Theythinktheproblemthroughstepbystep.Theyconsiderlearningnewknowledgethroughlogicalobservation.
Pragmatists:
Theyacquirenewknowledgebypracticeandpractice.Theytaketheinitiativetoacquirenewideas,theoriesandtechniques.Theypositivelysearchoutnewideasandtakethefirstopportunitytoexperimentwithapplications.Theytendtobeimpatientwithruminatingandopen-endeddiscussions.
TrainingSessionPlan
Trainingofconductingaselectioninterview
Overallobjective:
Interviewingpeopleforpeoplecustomerserviceroles
TrainingSessionPlan1
Subjectl:
Preparingfortheinterview
LengthofSession:
40minutes
Objective:
Toestablishafairatmosphereandanefficientworkingenvironment.
Time
Title
Duration
Method
Resources
1:
20pm-
Arrangeafinal
10
Trainerlecture
Pens;
1:
30pm
interview
minutes
Handouts;
environment.
Water
1:
30pm-
Readytouse
10
Trainerlecture
Pens;
1:
40pm
hardwareand
minutes
Handouts;
softwarefacilities
Water;
1:
40pm-
1:
50pm
Listthe
questionsintheinterview
10
minutes
Trainerlecture
Pens;
Handouts;
Water;
1:
50pm-
2:
00pm
Determinethenumberof
peoplewhoneedtobeinterviewed.
10
minutes
Trainerlecture
Pens;
Handouts;
Water;
TrainingSessionPlan2
Subject2:
Conductinganinterview
LengthofSession:
40minutes
Objective:
Askquestionsabouttheparticipants,listencarefullytotheiranswers,ancrecordthekeypoints.
Time
Title
Duration
Method
Resources
2:
00pm-
2:
10pm
Question
10
minutes
Casestudy
PC;PPT;
Projection;
Desks;
2:
10pm-
2:
20pm
Listening
10
minutes
Casestudy
PC;PPT;
Projection;
Desks;
2:
20pm-
2:
40pm
Observing
10
minutes
Casestudy
PC;PPT;
Projection;
Desks;
TrainingSessionPlan3
Subject3:
Advantagesanddisadvantageso
fLengthofSession:
20minutes
theinterview
Objective:
Byunderstandingtheparticipantstounderstandtheinterviewtochoosewhatadvantageanddisadvantage.
Time
Title
Duration
Method
Resources
2:
40pm-
2:
50pm
Analysis
Advantageof
interview
10
minutes
Lecture
Meetingroom;
Handouts;PC;PPT;
Projection;
2:
50pm-
3:
00pm
Analysisdisadvantageofinterview
10
minutes
Lecture
Meetingroom;
Handouts;PC;PPT;
Projection;
TrainingSessionPlan4
Subject4:
Discriminationandhowtoavoidit
LengthofSession:
30hours
Objective:
Interviewersandparticipantsshouldavoidtheoccurreneeofdiscriminatio
Time
Title
Duration
Method
Resources
3:
00pm-
3:
20pm
Training
instructorstelltheinterviewertoavoid
discrimination.
Theinterviewerrespectsthe
20minutes
Lecture
PPT;
Projection;
Desks;
Recordingpen;
Conferenceroom
interviewer.
3:
20pm-
3:
40pm
Theintervieweraskquestions.
20
minutes
Lecture
PPT;Projection;
Desks;
Recordingpen;
Conferenceroom
3:
40pm-
4:
00pm
Trainersummary
20
minutes
Trainer
PPT;
Projection;
Desks;
Recordingpen;
Conferenceroom
Evaluation
Evaluationisasystematicdeterminationofasubject'smerit,worthandsignificanee,usingcriteriagovernedbyasetofstandards.Itcanassistanorganization,program,projectoranyotherinterventionorinitiativetoassessanyaim,realizableconcept/proposal,oranyalternative,tohelpindecision-making;ortoascertainthedegreeofachievementorvalueinregardtotheaimandobjectivesandresultsofanysuchactionthathasbeencompleted.Theprimarypurposeofevaluation,inadditiontogaininginsightintopriororexistinginitiatives,istoenablereflectionandassistintheidentificationoffuturechange.
Level1Reaction:
Thislevelisassessedbythelearner'sperceptionofthetrainingcourse.
Inthecase,AGBellLtd.'smanagersshouldobservehowlearnersfeel.Thislevelcan
assessthecourseresponsetocompanyrepresentatives.
Level2Learning:
Thedegreetowhichtheparticipantsinthetrainingprogramgotthe
knowledgeandskills.Inthecase,thetrainerofAGBellLtd.'scanlearntheskills
thetraineesthroughthetest.
Level3Behavior:
Trainingintheworkofthetraining,thetrainerswiththeirtraininginwhattheyhavelearnedtocarryouttraining.Inthiscase,thislevelcanassessAGBellLtd.'sgoals,whichcanassessfinancialprogress.
Level4Results:
Asaresultofthetrainingtowhatextenttheresultsreflecttheestablishedobjectives.Inthiscase,itcanmeasureemployeeturnoverandcustomersatisfaction.Atthesametime.Thecompanycanunderstandthecompany'sadvantagesanddisadvantages.
Evaluationreferstotheevaluationanddemonstrationoftheprogramtodeterminewhetherornottotake.Intheprocessofdesigningatrainingprogrammer,humanresourcemanagersshouldassesswhetheritisthegoalofachievingthefuture.
CostsofPreparingandDeliveringforCourse
Listofappropriatecost（preparingpart）
Resource
Cost
Costofbuyingrelevantbooks
£100
Brochures
£100
CostofQuestionnaire
£200
Totalcost
£400
Listofappropriatecost（deliverypart）
Resource
Cost
Computer
£900
Interactivewhiteboards
£100
Handout
£100
Pen
£50
Paper
£50
Questionnaires
£50
ConferenceRoom
£200
PC
£300
Trainer
£600
Totalcost
£2350
Evaluation
Evaluationisasystematicdeterminationofasubject'smerit,worthandsignificanee,usingcriteriagovernedbyasetofstandards.Itcanassistanorganization,program,projectoranyotherinterventionorinitiativetoassessanyaim,realizableconcept/proposal,oranyalternative,tohelpindecision-making;ortoascertainthedegreeofachievementorvalueinregardtotheaimandobjectivesandresultsofanysuchactionthathasbeencompleted.Theprimarypurposeofevaluation,inadditiontogaininginsightinto
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