商务英语BEC高级阅读真题及答案.docx

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商务英语BEC高级阅读真题及答案.docx

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商务英语BEC高级阅读真题及答案.docx

商务英语BEC高级阅读真题及答案

  Questions1-8

  ·Lookatthesentencesbelowandatfivepassagestakenfromabookaboutfamousmanagementthinkersontheoppositepage.

  ·Whichpassagedoeseachsentencereferto?

  ·Foreachsentence1-8,markoneletterA1B,C,DorEonyourAnswerSheet.

  ·Youwillneedtousesomeoftheselettersmorethanonce.

  Example:

  Hehasdevelopedhisowncompanytopromotehiswork.

  0ABCDE

  1Othersinhisfieldthinkveryhighlyofhim.

  2Hisideashavespreadbeyondthebusinessworld.

  3Hefeltthatpeopleshouldbeabletoenjoytheirwork.

  4Hisideasaremorecomplexthantheyseem.

  5Hedidavarietyofinterestingthingsbeforewritinghisbooks.

  6Hismostsuccessfulbookwaswrittenwithacolleague.

  7Heisparticularlyskilledatforecastingimportantdevelopments.

  8Contactwiththemilitarywasanearlyinfluenceonhisthinking.

  AJohnAdair

  AdairisthepioneeringBritishthinkerinthetheoryofleadership.HewasthefirstpersonintheUKtoholdaprofessorshipinBusinessLeadershipandhaspublishedaseriesofinfluentialbooksonthesubject.

  Despitehisquietappearance,Adairhashadacolourfullife,servinginaBedouinregimentandworkingonanArcticfishingboat!

HisinitialinterestinleadershipcamefromhisarmyexperienceandheusedtolectureatthehighlyprestigiousacademywhereBritisharmyofficesaretrained.Henowworksasaninternationalconsultant.

  BEdwarddeBono

  DeBonoisunusualamongmajorgurusfortworeasons:

firstly,hewasbornnotinoneofthegreatindustrialnationsbutonthetinyislandofMalta.Secondly,hisideashavereachedawideraudiencethanjustmanagers,sothathisbookshavebecomeessentialrendinginmanydifferentdisciplines.

  MostofdeBonosworkhasbeenconcernedwiththewayhumanbeingscantrainthemselvestothinkmorecreatively.Thisapparentlysimpleideahasresultedin37booksandahighlysuccessfulcareerasalecturerandconsultant.

  CPeterDrucker

  ProbablynoothersinglethinkerhasdoneasmuchasDruckertoestablishmanagementasaseriousareaofstudy.Certainly,hisfellowmanagementthinkersconsiderhimoneofthefoundingfathersofthediscipline,andhisbooksandarticlesarequotedmorethanthoseofanyothermanagementwriter.

  Hisfirstbookwaspublishedasfarbackas1939,yetheisstillwritingandteaching.Hisgreatestdistinctionhasbeenhisabilitytopredictcomingtrendsinbusinessandeconomics.Asaresult,hisideasaretreatedwiththegreatestrespectandinterest.

  DFrederickHerzberg

  Althoughrelativelyfewcontemporarymanagementstudentswillhavereadhisbooks,Herzbergsnameisinstantlyrecognisabletoanyonewhohasstudiedindustrialorganisations.ThisisbecausetheAmericanpsychologistwasresponsibleforintroducingtheconceptofmotivationintomanagementthinking.

  Asayoungman,Herzbergbecamedeeplyinterestedinmentalillnessandthehumanneedformentalandemotionalsatisfaction.Thisledhimtocriticisetheapproachofmanycompaniestojobdesign,andtoarguefortheneedforjobenrichmenttostimulateemployeesefforts.

  ETomPeters

  TheAmericansreputationwascreatedintheI980sbythespectacularsuccessofonebook,InSearchofExcellence,co-writtenwithRobertWaterman.Thetwowereworkingtogetherasmanagementconsultantsandno-oneexpectedtheirfirst(andonly)booktoendupselling5millioncopiesworldwide!

  Althoughhisideashavebeencriticised,Peterspopularityasaspeakerandwriterhascontinuedtogrow.SomuchsothatPetershascreatedhisownbusinesstomarketbooks,videosandconsultancybasedonhiswork.

PARTTWO

  Questions9-14

  ·Readthistextfromanarticleabouthealthclubs.

  ·Choosethebestsentencefromtheoppositepagetofillineachofthegaps.

  ·Foreachgap9-14,markoneletterA-HonyourAnswerSheet.

  ·Donotuseanylettermorethanonce.

  ·Thereisanexampleatthebeginning(0).

  Travelstressbringsboomtohealthclubs

  Arapidgrowthinbusinesstravelhasprovidedalucrativespin-offforBritishhealthclubsascompaniestrytopreventhard-workingexecutivesfromsufferingtravel-relatedstress.

  Healthclubsarefullybookedthroughoutthecomingmonthsallaroundthecountryandmanyareplanningtoexpandtheirfacilities.

  0HAccordingtoGillieTurner,groupmarketingmanagerfortheChampneysgroupofhealthclubs,duringthelastrecessionexecutiveslostmanyoftheirextrabenefitsascompaniescutback..9ShesaysthatlargecompaniesalsoseemtohavedecidedthatitisnogoodsendingsomeonetoacountrylikeSpainasarewardfordoingagoodjob,becausetheywillsimplyeattoomuchandflopontoabeach..10

  Champneys,thecompanyacknowledgedasthemarketleaderinthisfield,isnowplanningtointroduceaspecial"ProfitingfromStress"course,whichwillrunoverthreedays..11JonathonStapleton,generalmanagerofChampneys,saysthatmoderncorporatelifebeingwhatitis,mostbusinesstravellersfindthattheyarehavingtodotheworkwhich-evenayearago-wasdonebytwo.12

  Tomeetthisnewdemand,otherhealthclubsarealsothinkingofintroducingsimilarschemes.ClareBrandish,thesalesandmarketingdirectorofanotherhealthclub,hasnoticedamarkedchangeintheclienteleatherclub..13

  Businessesofallkindsareanxioustoreduceabsenteeism..14Muchoftheproblemiscausedbylongperiodsawayfromhome,irregularhours,businessentertainingandjetlag.

  AccordingtotheGuildofBusinessTravelAgents,salesofbusiness-classairlineticketshaverisenby12%inthepastyear,hotelbookingshavegoneupby36%andcarhirehasrisenby24%.DaveReynolds,theGBTAchiefexecutive,saysthatthetroubleisthatthesamenumberofpeoplearebeingaskedtotravelmoreoften.Hecommentsthatitisno

  wondertheyneedtotakeabreakinahealthclub.

  AIthasbeencalculatedthatabout40millionworkingdaysarelosteachyearinBritainbecauseofstress,tentimesasmanyasarelost10industrialdisputes.

  BThishasinvolvedaconsiderableriseinthenumberofbusinessbookings,whereaspreviouslymostclientscameasprivateindividuals.

  CNowtheyarebeingrestored,asindustryrealisesthatthehealthofitsexecutivesisvital.

  DButwhowillbenefitmostfromthesedevelopments?

  EBecauseofthepressuresthisimposes,manycompanieshavenowdecidedthatitisworthwhilepayingfortheirseniorexecutivestotakeaproperbreakandgetadviceonhowtocombatstress.

  FExecutivestakingpartinitwillbegivenmassagesandhealthtreatments,workoutsandarangeoftalksonhowtodealwithstress,especiallywhentravelling.

  GSowhatsthereasonforthisnowtrend?

PARTTHREE

  Questions15-20

  ·Readthefollowingarticleonrecruitingandmanagingstaffandthequestionsontheoppositepage.

  ·Eachquestionhasfoursuggestedanswersorwaysoffinishingthesentence,A,B,CandD.

  ·MarkoneletterA,B,CorDonyourAnswerSheet,fortheansweryouchoose.

  Asamanagerintheserviceindustrysector,I'velookedathundreds

ofCVsinmytime.Theyarenotnecessarilytheblanddocumentssomebossesmightthinktheyare!

Theyarefulloflittlepointerstowardsindividualspersonalitiesandsuitabilityforthejob.ThefirstthingIalwayslookatisanapplicantsemploymentrecord.Icheckforcontinuityandstability.Ifsomebodyhasalonglistofpreviousjobs,allofvaryinglength,alarmbellsstartringing.Ratherthananirregularroutefromjobtojob,whatIhopetoseeisstablecareerprogression.Whatdoestheircareerpathlooklike-isitallstepsforward,oraretherealotofsidewaysmoves?

AndIamalwayspleasedtofindafamilypersonwithchildren,becauseinmyexperiencetheytendtoberesponsibleandreliable.

  IneverrelyonCVsalone.Wegetapplicantstofillinoneofourownapplicationforms.Weaskwhythey'veapplied,whattheiraspirationsandpersonalgoalsare,andalsoabouttheirinterestsandhobbiesandanyclubstheybelongto.Thatgivesyouausefulinsightintotheirpersonalityandlifestyle.Theapplicationformalsoenablesustotesthowmuchpeoplehaveactuallybeenprogressingintheircareers,becauseweaskfordetailsofthesalariestheyhavereceivedforeachjob.

  ItsalwaysworthlookingatCVsanddesigningapplicationformswithgreatcare.Takingonemployeesmightberewarding,butitisalsoabiginvestmentforanybusiness.Mistakesinchoosingstaffcancostcompaniesdear,soitmakessensetospendtimeensuringyougettherightperson.

  Intheservicesector,oneoftheaimsofcompaniesistomaintainandimprovecustomerservice,andthisisachievedpartlythroughlowstaffturnover.Youneedtotakeonpeoplewhounderstandthat,andwillwanttostay.Thatswhy,whenyou'vetakenstaffon,thenextthingisgettingthebestoutofthem.

  MymanagementstylecomesfromthedayswhenItookovermyfirstbusiness,anailingroadhaulagefirmwhichIwascertainIcouldturnintoaprofitablecompany.Thefirstthingistotreatothersasyoudliketobetreatedyourself.AssoonasItookoverthebusiness,Italkedtoeverybodyindividually,andlookedforwaystomakesuretheirparticularskillsbenefitedthecompany.

  Ididn'thavemuchexperiencethenofmanagingpeople,butaboveallIalwaystriedtobefairandhonestwitheveryone.Asaresult,Ithinkthestaffknewthatandacceptedmydecisions,eveniftheydidn'tagreewiththemall.Also,bossesmustbeabletocommunicate.Youalsoneedtocreateteamspirit,andbuildonthestrengthoftheteam.Iexplainedmyplansfortheco

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