软件外包协议英文版.docx
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软件外包协议英文版
SoftwareDevelopmentAgreement
[TimeandMaterialsBasis–FavorsCustomer]
THISSOFTWAREDEVELOPMENTAGREEMENTisenteredintoasofthedayof,20___,byandbetween,acorporation,withitsaddressat(“Developer”),_________,a____________corporationwithitsprincipalplaceofbusinessat______________________________(the“Customer”).
Witnesseth:
WHEREAS,CustomerisdesirousofretainingDevelopertoperformthesoftwaredevelopmentservicesdescribedinthisAgreementforthesupportofCustomer’s____________________business;and
WHEREAS,DeveloperdesirestoperformtheseservicesinaccordancewiththetermsandconditionsofthisAgreement;and
WHEREAS,DeveloperrepresentsandwarrantsthatitpossessesthequalificationsandskillsnecessarytoperformthesoftwaredevelopmentservicesdescribedinthisAgreement;and
WHEREAS,DeveloperhaspreviouslyperformedsoftwaredevelopmentservicesforCustomerandisfamiliarwithCustomer’sproduct.
NOW,THEREFORE,CustomerandDeveloperherebyagreeasfollows:
1.Definitions.ThefollowingtermsshallhavethefollowingmeaningwhenusedinthisAgreement:
a)“FirstLevelSupport”shallmeanthosesupportservicesprovidedbyCustomertoCustomer’sownendusers,includingbutnotlimitedtoaproblemcall-inhelpdesk,theresolutionand/orescalationofend-userproblemswiththeSystem,andthedistributionofallsoftwareerrorcorrections,maintenancereleasesandenhancementupdatesprovidedbytheDeveloperfortheSystem,onatimelyandeffectivebasis.
b)“SecondLevelSupport”shallmeanthosesupportservicestofacilitatebasicsupportservicestoendusersofCustomer’ssoftware,including,butnotlimitedto:
(i)thecorrectionofreproducibleproblems;
(ii)thediagnosisofproblemsthattheCustomercannotresolve;and
(iii)theprovisionofasinglecopyofallapplicableerrorcorrections,maintenanceupdatesandenhancementreleasesfortheSoftwareandDocumentation,whichtheCustomerwillcopyfordistributiontotheCustomer’sownendusers.
c)“Taxes”shallmeanallfederal,state,localandothertaxes,includingsales,use,andpropertytaxes,relatedtothisAgreementorCustomer’suseoftheSoftware,excludingtaxesbasedonDeveloper’snetincomeorpersonalproperty.
2.Term.SubjecttoSection7,thetermofthisAgreementshallcommenceonthedatesetforthabove,andcontinueforone
(1)year.Thereafter,itshallcontinueonayear-by-yearbasisuntilterminatedasprovidedherein.
3.ServicesandSystemDevelopment
a)DeveloperResponsibilities
(i)General.InconsiderationofthefeesdescribedinSection4,DeveloperwillprovidetheCustomerongoingsoftwaredevelopmentandconsultingservicesinthefollowingareas(collectively,the“Services”):
TheDeveloperwilldevelop,maintain,customize,distributeandmanagethesystemconfiguration;provide24-houremergencyresponse;test;provideSecondLevelSupport;andprovideuserandtechnicaldocumentationfortheTelecommunicationBillingandCustomerCareSystem(the“System”).InordertoperformtheServices,theCustomerauthorizestheDevelopertobuildateamofpersonnelapproximatingthelaborchartsetforthinExhibitAassoonasreasonable.
(ii)Reports.DevelopershalldelivertoCustomerreportsintheformatsetforthonExhibitConaweeklybasisorasspecifiedbyCustomer’sprojectmanager,whichshallcontainadescriptionofthecurrentstatusoftheSystem,thepersonnelandtheirskillcategoryworkingontheSystem,theprogresstowardsassignedCustomerobjectivesandtheestimatedprogresstobemadeinthenextweek.DevelopershallmeetwiththeCustomermonthlyatamutuallyagreed-uponlocation,ormoreoftenifrequestedbyCustomer,todiscussandreportontheprogressontheServicesandthestatusoftheSystem.
(iii)StaffingResourcesandGuarantee.Customerreservestherighttoapproveallstaffingdecisions.ResourceswillbeappliedtoCustomerprojectsbythemutualagreementofthepartiesandsuchresourcesshallnotbereassignedwithoutthepriorwrittenapprovaloftheCustomer.CustomerreservestherighttohaveanyofDeveloper’spersonnelremovedfromCustomer’sprojectsforanyreasonthatCustomerdeemsnecessaryforqualityandperformance.ResourcesshallbeappliedexclusivelytoCustomerprojects,andwillnotbesharedwithotherprojectsthatDevelopermaysupport.DeveloperagreesthatthefailuretomaintaintherequiredstaffinglevelswouldbedetrimentaltothesuccessofCustomer’sprojects.IntheeventofaresidualimpactduetoattritionofDeveloper’semployees,Developerwillprovidethefirstthree(3)monthsofeachreplacement’stimefreeofcharge,unlesswaivedinwritingbytheCustomer.DeveloperagreesthatthelossofresourcestootherprojectsthatDeveloperismanagingorrelatedcompanies(thosewithcommonownership),foranyreason,shallcauseirreparabledamagetoCustomer’sprojects,andDeveloperagreestopayCustomerliquidateddamagesequaltoU.S.$50,000perconsultant,peroccurrencetoCustomer,unlesswaivedbytheCustomer.
iv)Insurance.DevelopershallprovideadequatemedicalandaccidentinsuranceforallconsultantssuppliedbyDeveloper,whetherworkingattheDeveloper’ssiteorworkinginternationallyonCustomer’sprojects.AdequateinsuranceshallalsobecarriedbyDevelopertoprotectCustomer-providedfacilities,equipmentandintellectualpropertypresentontheDeveloper’ssite.
b)CustomerResponsibilities
(i)General.Unlessotherwiseagreed,Customershalldevelopthebusinessdesignsforthecoreproductandforcustomization;managerelationswithCustomer’scustomers,FirstLevelSupport,andend-customerdistribution;andprovideDeveloperwithaccesstoCustomer’snetwork.TheCustomershallberesponsibleforintegrationtestingandconfigurationmanagementduringtheDeveloper’strainingperiod.Thistrainingperiodshallnotexceedsix(6)monthsfromthedateofthisAgreement.
(ii)Training.CustomershallprovideDeveloperadequatetrainingontheSystemandeachcustomerspecificconfigurationinordertofacilitatethetransferofalltechnicalandproductknowledgefromDevelopertoCustomer.TheperformanceoftheconsultantsassignedbyDevelopertotheprojectwillbeevaluatedjointlybyCustomerandDeveloperaftertheinitialthree(3)monthprobationaryperiod,andthereafterabillableskilllevelwillbeassignedwithCustomer’sapproval.
4.FeesandPayment
a)Rates.TheCustomeragreesthat,forthetermofthisAgreement.itshallpayforthestaffinglevels,skillmix,andmonthlylaborratesassetforthinExhibitA.ThestaffinglevelsmaybeadjustedinaccordancewithSection5.ThemonthlyratessetforthinExhibitAshallbefixedforone
(1)yearfromthedateofthisAgreement,andthereaftermaybeincreasedbynomorethanfivepercent(5%)peryearuponninety(90)days’priorwrittennoticetotheCustomer.TheratessetforthinExhibitAincludeallcompensationforholidays,vacationsandsicktime.AllDeveloperconsultantsassignedtoCustomer’sprojectsshallworkaminimumofonehundredsixty(160)hourspermonth;partialmonthswillbebilledonapro-ratedbasisbasedononehundredsixty(160)hourspermonth.
b)Invoices.DevelopershallprovideCustomer,onamonthlybasis,aninvoicewithalaborreportofthenumberandidentityofpersonnelprovidingservicestotheCustomer,theirskillcategoriesandbillableratesasdetailedinExhibitAforsuchperiod,andallotherbillableamountsincurredduringsuchperiod.
c)TravelExpenseReimbursement.BillingsforDeveloper’stravelexpensesmustbegeneratedalongwiththelaborandmiscellaneousexpensesmonthlybillings.Allbillsmustbesubmittedwithadequatedocumentation,includingtheprescribedtravelauthorizationform,thetravelexpensereportform,originalreceipts,reasonfortravel,andtheCustomer’sprojectmanager’swrittenapproval.TravelperdiemrateswillbedeterminedbytheCustomer’sprojectmanagerdependingonthedestination.AnyvisarequirementsandexpensesforDeveloperpersonnelwillbeapproved,inadvance,byCustomer’sprojectmanager.Customermustapprovealltravelandmiscellaneousexpensesinadvance.
d)MiscellaneousExpenseReimbursement.TheDeveloperwillbilltheCustomeronamonthlybasisfortravelandmiscellaneousexpenses.ThiscoversallrequiredpurchasesfortheDevelopertoperformtheservicesfortheCustomer,includingbutnotlimitedto:
hardware,software,networkequipment,networklinecharges,thirdpartyhardwareandsoftwaremaintenance,equipmentinsurance,mediatapes,shippingandmailingexpenses,importtaxes,supplies,carrier/mail,phoneandvisaexpenses.Billingsforallapplicabletaxesshallbegeneratedastheyaredue.
e)Payments.Customershallpayallundisputedinvoiceswithinforty-five(45)daysofthereceiptofsuchinvoice.AllpaymentsshallbemadebyCustomertoDeveloperinU.S.Dollars.Allamountsduewhicharenotindisputeandremainunpaidforty-five(45)daysormorefromtheduedatearesubjecttoamonthlyinterestchargeequaltoonepercent(1%)permonthontheoutstandingbalance,providedsuchamountshallnotexceedthemaximumamountallowedbylaw.
5.ChangeofScope.AtanytimeduringthetermofthisAgreement,CustomermayrequireDevelopertoprovideadditionalorreducedservicesassetforthbelow.
a)SubmissionofRequest.CustomershallsubmittoDeveloperinwritingallrequestsbyCustomerforanysuchmodificationofserviceswhichalters,amends,enhances,oraddstotheservicesand/ortimeand/orplaceofperformance(hereinafterreferredtoas