高考英语书面表达投诉信写作.docx
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高考英语书面表达投诉信写作
2017高考英语书面表达投诉信写作
Aletterofcomplaint
Passagestructure:
提出问题---说明具体情况---提出解决问题的办法
投诉信通常包括以下几个方面的内容:
说明投诉的原因并表示遗憾;实事求是地阐述问题发生的经过,切记不要夸大其词;指出问题引起的后果;提出批评及处理的意见或敦促对方采取措施,或者提出所希望的赔偿以及补救方式。
组织提纲时要遵循“三步走”的写作规律:
第一段:
表明来信所要投诉的问题,尽可能做到客观礼貌,给读信人留下好印象。
应该记住读信人不一定就是错误的责任人,他的合作对事情的最终圆满解决有着非常重要的作用。
第二段:
写明投诉的原因、问题的经过及产生的后果。
可以说具体的理由,也可以说问题的具体体现方式。
第三段:
提出解决方案,不需展开。
这段应体现书信的礼貌原则,可以用类似“如果你能……,我将十分感激”这样的表达方式。
还要注意做到公平、公正。
Usefulsentencepatterns
1.Iamwritingtocomplainabout…\Iamwritingtomakeacomplaintabout…\Iamwritingtoexpressmydissatisfactionabout…
2.Thereissomethingwrongwith…Ibought.Foronething,..…;foranotherthing…
3.Icanhardlybear\tolerate…anymore.
4.Ihopeyoucanconsidermysuggestionsandimprovethesituation
5.Itrustyouwilltakethismatterseriouslyandmakeanefforttopreventtherecurrenceofthiskind.
6.Iwouldliketohavearefund(退款)orareplacement(更换)assoonaspossible.
段尾常用语:
(1)Itwouldbehighlyappreciatedifyoucould…
(2)Ibelieveyouwilltakemycomplaintsseriouslyand…
(3)Ihopeyouwillgivedueattentiontothismatter.
(4)Iwouldliketogetthismattersettledbytheendofthismonth.
(5)Icouldnotbemoresatisfiedifyoucankindly…
(6)Iwouldappreciateitverymuchifyoucould…
第一篇Samples
假设你是李华,你新买的某外国品牌MP3出了故障,现你写信到其公司反映问题:
购买日期:
上个月故障:
一周前屏幕坏了,看不见屏幕内容已跟当地销售商家投诉,但其不能解决要求:
更换一台新的,如不行则要求退货,拿回货款。
DearSirorMadam,
IamLiHua.Iamwritingtocomplainaboutthecellphoneproducedbyyourcompany.Outofmysatisfaction,thecellphoneIboughtlastmonthbrokedownaweekago.Icannotseeanythingonthescreen,whichhasagreateffectonmydailylifeandmywork.Muchtomydisappointment,IhavetalkedaboutthiswiththeshopwhichsoldmethisMP3,buttheycouldn’tdoanythingaboutit.Icanhardlybearthepoorserviceofferedbyyourcompany’sagents.Ihavenochoicebuttoturntoyourhelp.ItisrequiredthatyoushouldmakeareplacementofmyMP3nolaterthantheendofthismonth.Hopeyoucanlookintothematter,considermysuggestionsandsolvethisproblemassoonaspossible.Itwouldbehighlyappreciatedifitissolvedasexpected.Ifnot,Iwouldliketohaveafullrefundortakelegalaction.
Lookingforwardtoyourearlyreply.
Regards
LiHua
投诉信格式模板:
Dear________,
Iam________(自我介绍).IfeelbadtotroubleyoubutIamafraidthatIhavetomakeacomplaintabout________(抱怨的事情).
Thereasonformydissatisfactionis________(总体介绍).Inthefirstplace,________(抱怨的第一个方面).Inaddition,________(抱怨的第二个方面).Underthesecircumstances,Ifindit________(感觉)to________(抱怨的方面带来的后果).
Iappreciateitverymuchifyoucould________(提出建议和请求),preferably________(进一步的要求),andIwouldliketohavethismattersettledby________(设定解决事情最后期限).
ThankyouforyourconsiderationandIwillbelookingforwardtoyourreply.
Yourssincerely,
LiMing
第二篇投诉信:
汤姆在一家商店购得劣质商品,遂与营业员交涉。
但该营业员对他态度粗暴,不予受理,汤姆为此向经理写一封投诉信。
January3,2003
DearManager,
NowIamwritingtotellyouthatIboughtaTVsetfromyourshopseveraldaysago.ButwhenIbroughtithomeandturnediton,Ifounditdidn’tworkproperly.SoItookitbacktotheshopandtoldtheassistantwhathadhappened.Tomysurprise,yourassistantdidn’thelpmetosolvetheproblem.Onthecontrary,heshoutedatmerudelyandrefusedtoexamineit.Iknowthatyourshopenjoysahighreputationofgoodservice,soIboughttheTVsetinyourshop.Buttoday,Iamsorrytofindthatsuchserviceshouldhavehappenedinyourshopandyourassistantdidn’tseriouslythinkoftheinterestsofcustomers.
Ihopeyouwilllookintothematterandgivemeareasonableexplanation.Iamwaitingtoknowhowyouwilldealwithit.ThankyouforyourconsiderationandIamexpectinganearlyreply.
Sincerelyyours,
Tom
第三篇网上购物书籍投诉信书面表达范文:
DearSirorMadam,
I’mastudentfromGuangmingMiddleSchool.Asafaithfulsupporterofyourwebsite,Ihaveenjoyedyourconvenienceandtimelyservice.Butthistime,I’mwritingforyourhelp.
OnDec26th,Iorderedabest-sellerTwilightthroughyourwebsite.Unfortunately,quiteafewpageswerefoundmissingwhenIreaditafterwards,greatlyaffectingmyunderstandingofthebook.
Iwaswonderingwhetheryoucouldsolvethisprobleminaproperway,forinstance,sendingmeanewbook,forIreallylovethebook.
Yourearliestreplywillbeappreciated.Thankyou!
实战演练作文翻译
尊敬的布朗先生,
我很高兴地告诉您,我们上周日订购的冰箱fridge在9月21日收到了。
但是我们很遗憾地发现这台冰箱无法正常运行。
使用这台冰箱几天之后,我们发现在里面的食物很快变质了。
当我们测量里面的温度temperature时,困惑地发现温度在17℃,明显超出了0℃—9℃的标准温度范围beyondthestandardtemperaturebetween0℃and9℃。
不用说,这个问题已经影响了我们的正常生活。
您能尽快派人过来维修一下吗?
请即刻关注并尽快回复,不胜感激。
您忠实的顾客
李华
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2017高考英语书面表达投诉信写作参考答案
【模仿翻译】
尊敬的布朗先生,
我很高兴地告诉您,我们上周日订购的冰箱在9月21日收到了。
但是我们很遗憾地发现这台冰箱无法正常运行。
使用这台冰箱几天之后,我们发现在里面的食物很快变质了。
当我们测量里面的温度时,困惑地发现温度在17℃,明显超出了0℃—9℃的标准温度范围。
不用说,这个问题已经影响了我们的正常生活。
您能尽快派人过来维修一下吗?
请即刻关注并尽快回复,不胜感激。
您忠实的顾客
李华
【模仿翻译】
DearMr.Brown,
IamgladtoinformyouthatthefridgeweorderedlastSundaywasreceivedonSeptember21.Butweareregretfultofindthatitcannotworknormally.
Afterusingthefridgeforafewdays,wefoundthatthefoodkeptinitgotbadquickly.Whenwetookthetemperatureinit,wewereconfusedtofinditwasabout17℃,obviouslybeyondthestandardtemperaturebetween0℃and9℃.
Needlesstosay,thisproblemhasinterruptedournormallife.Couldyoupleasesendamantorepairitinashorttime?
Yourpromptattentionandearlyreplywillbeappreciated.
Yoursfaithfully,
LiHua
【模拟真题1:
投诉服务态度】
假如你是李华,昨天在商场购买了一台电风扇,回家后发现它不能运转。
你回到店里与营业员交涉时该营业员对你的态度恶劣,对你提出的问题不予受理。
请你为此向经理写一封投诉信。
【模拟真题:
投诉服务态度】
DearMananger,
IfeelsorrytotroubleyoubutIamafraidthatIhavetomakeacomplaint.
YesterdayIboughtanelectricfaninyourshop,butwhenIgothomeandturnediton,itdidn’twork.SoItookitbackandtalkedtotheassistantabouttheproblem.Tomysurprise,insteadofhelpingmesolvetheproblem,theman,inarudemanner,refusedtoexamineit.
Generally,yourshopiswell-knownforgoodserviceandthatiswhyIboughttheelectricfaninyourshop.Iwasreallyupsettofindthatsuchathingshouldhaveoccurredinyourshop.
Iamwaitingforareasonableexplanationandexpectinganearlyreply.
Sincerelyyours,
LiHua
【模拟真题2:
投诉衣服质量】
假设你是李华,在一家网店购买了一件羊毛衫,昨天收到后发现羊毛衫后背有个洞,你给卖家打了几次服务电话,对方电话却一直占线。
请你给卖家MissMacleod写一封投诉信:
1.要求对方换一件新的羊毛衫或退款:
2.询问对方如何返还已经收到的羊毛衫;
3.期待对方尽快回复。
【模拟真题:
投诉衣服质量】
DearMissMacleod,
I’mpleasedtotellyouthatthewoolensweaterIboughtfromyourstorethroughtheInternetarrivedontimeyesterday.Butwhencheckingit,Ifoundanobviousholeontheback.Iwonderwhyyoudidn’tnoticeitwhenyoudeliveredthesweatertome.Ihavedialedyourservicenumberafewtimes,onlytoberepeatedlytoldthatitwasbusy.
Thisproblemreallymakesmeannoyed.Couldyouchangeanewoneformeorreturnmymoneyassoonaspossible?
Bytheway,howshallIsendthissweaterbacktoyou?
Iamlookingforwardtoyourearlyreply.
Yoursfaithfully,
LiHua
你是李华,两周前你从网上一套书虫系列读物(BookwormSeries)昨天才到货,且包装破损,数量不足。
请就此向网店客服写邮件投诉。
要点如下:
1.介绍购物情况
2.反映存在问题
3.提出解决方案
注意:
1.词数100词左右
2.可适当增加细节,使行文连贯
3.开头结尾已给出,不计入总词
可能用到的生词:
投诉complaintn.
官方范文:
Towhomitmayconcern,
Iamoneofyourcustomers(顾客).Iordered(订购)asetof(一套)BookwormSeriesonyourwebsitetwoweeksago,butIdidn’treceivethemuntilyesterday.Andmuchtomydisappointment,thebooksweresopoorlypackedupthatthecoverofonebookwastorn.Tomakemattersworse,itisnotacompleteset,asIfoundonebookmissing.
Iamsorrytohavereceivedsuchpoorservice,andIbelieveIhaveeveryrighttoaskyoutodealwiththisproblem.Ihopethatyoueitherreturnmymoneyordeliveranewsetofbookstome.Besides,I’dliketobeinformedoftheprocessofyourdealingwithmycomplaint.
Lookingforwardtoyourreply.
LiHua
投诉信(餐厅就餐投诉)
DearSir,
LastFriday,IbookedatablenearthewindowfordinnerinyourhotelasIwasgoingtotreatmy