商务英语视听说答案解析.docx

商务英语视听说答案解析.docx

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商务英语视听说答案解析

英语答案

ScriptsUnit1

PartIIListeningandSpeaking

Task1FAQsinjobinterview

Sampleanswers:

Q1.

IamgraduatinginJunefromABCUniversityandmymajorishotelmanagement.Iamanoutgoing,energeticperson.Ienjoyteamworkverymuch.Aspartofmydegreeprogram,Ineededto finishdifferentprojectswithmyteammates.Ipossessexcellentinterpersonalskillsandaverypositiveattitude.Mycareeraspirationistobecomeasuccessfulhotelier.DuringmyinternshipattheGrandHyatt,Iworkedasareceptionist.Mydutiesincludedofferingfriendlyandefficientcheck-inandcheck-outservicetoguests,answeringphonecalls,takingandpassingonmessagestoguests,IfindthatifIcanmaketheguestshappy,Iwillbeveryhappy,too.

Q2.

Ireceivedhonorsinseveralschool-wideEnglishandcomputercontests.Ienjoyworkingwithpeoplefromdifferentbackgrounds.Iamgoodatcommunicating,organizingandcoordinating.Ifsomethingblocksmypath,Iwilllookforasolution.Inevergiveupeasily.

      SometimesIreceivecommentsthatIneedtoimproveintheareaoffiling.Iamnowtryingtoimprovebylearningfromothers.

Q3.

Interestandcareerdevelopmentaretwoofmycriteriainchoosingajob.Interestisthebestmotivation.Ilovethehotelbusiness,soIwilldefinitelydevotemyselftoit.Moreover,highjobsatisfactioncanbeattainedwhenthejobiswhatIaminterestedin.

Careerdevelopmentisveryimportantfor mewhenchoosingajob.FromwhatIknow,Shangri-Laprovidesequalcareeradvancementforallstaff.Thejobrotationplanandindividuallytailoredtrainingprogramarereallyexcitingandhelpfulforyoungpeoplelikeme.

Task2Inappropriatequestionsinjobinterview

Key:

Isthatyourwife,Mr.Carter?

Sheissobeautiful.

Avoidaskinginterviewerpersonalquestionsormakingpersonalcomments.

Couldyoutellmehowmuchthenewjobpays?

Theinterviewermightinferfromthesequestionsthatyouareonlyinterestedinyourownneedsandnotthoseoftheircompany.Waituntiltheemployerraisesthesesubjectstodiscussthem.

Whataboutthepaidholidays,insurance,andthingslikethat?

Howmuchtimewillittakeformetobepromotedhere?

Butinwhichcitiesdoyouhaveyourbranches?

Andwhereisyourcompanybased?

Itisalsounwisetoaskaboutthingsyoushouldhavealreadyknown.Youareonlytellingtheinterviewerthatyouhaven'tdoneyourhomework.

PartIIILanguageFocus

Key:

o Name:

CaiNing 

o Personality:

serious-minded认真的;calm;humorous;easy-going

o Strengths:

theabilitytoworkwithalltypesofpeople

o Weakness:

perfectionist;impatient

o Workexperience:

sixyears’financialindustryexperiencewithseveralcompanies;twoyears’experienceinaninvestmentbank

o Qualification:

graduatedfromPekingUniversityin2001majoringinaccounting;fluentEnglish;bookkeeping记账andaccountingproficiencyinEnglish.

o Reasonsforleavinglastjob:

wanttofindajobthatischallenging.

o Questionsaboutthejob:

WouldIbeabletoworkabroadinoneofyouroverseasbranches?

PartIVViewingandSpeaking

Video1Applyingforthepositionoffinancialconsultant

Key:

Reasonsforjoiningthecompany

ItisoneoftheleadinginternationalconsultantcorporationswhichcametoChinaafterChinaenteredWTO.

Workinginthiscompanywouldgivehimthebestchancetousewhathehaslearnedatuniversity.

Relevantworkexperience

HewasinvolvedinafactoryrestorationinNanjing.

Questions

ArethereanyopportunitiesforChineseemployeestobetransferredtotheheadofficeinNewYorkorotherbranchofficesaroundtheworld?

Resultoftheinterview

ChenBowillbenotifiedofthefinaldecisionbyFriday.

Video2ApplyingforthepositionofSalesManager

Key:

o 1.  F  T  F  F  T

o 2.  1）SalesManager

          2）Five

          3）BrandManager

          4）biscuits

          5）BusinessAdministration

          6）oralEnglish

PartVCaseAnalysis

Hint:

o Sheisnotlikelytogetthejobbecauseshedidpoorlyinthejobinterview.

o Thingswentwrong:

1.Usefillerwords（“youknow”）toomanytimes.

2.Bad-mouthformeremployer.

3.Inappropriateanswerstointerviewer’squestions,eg,“Iwouldratherliketoestablishmyowncompany”

4.Askinappropriatequestions,eg.“CanItaketimeoffforvacation?

”

5.Self-conceit—“Ihavenoweakness”.

6.Toomuchemphasisontravel.

ScriptsUnit2

PartIIListeningandSpeaking

Task1Howisyourjob?

Key:

 1）Ihaven’tseenyouforyears.

 2）whatdoyoudonow?

 3）I’mintheResearchandDevelopmentDepartment.

 4）Iknewyou’ddosomethingverychallengingandcreative.

 5）Isometimesstayintheofficeafterworktodealwithunfinishedtasks.

 6）Iamstilltheaccountantofthatcosmeticscompany.

Task2Describingjobs

Key:

1）     personnelmanagement

2）     developingmarkets

3）     planning

4）     execution

5）     salestargets

6）     teamperformance

7）     customerbase

8）     customersatisfaction

9）     selecting,developingandmanaging

10） cost-effective

11） ontime

12） ofgoodquality

13） humanandmaterialresources

14） trainingneeds

15） continuousimprovement

PartIVViewingandSpeaking

Video1Introducingtitlesandresponsibilities

Key:

1.     CarolineClinton:

financialaccounts

LucyWhite:

dataprocessing

AdaBalck:

managementaccounts

2.     Administration;Marketing;Engineering;ProjectPreparation;Accounting

Video2Doyoulikeyourjob?

Key:

1.     self-employedentrepreneur,buyer,LineSupervisor,AdvertisingExecutive,PublicRelationsManager

2.      

Names

Likes

Dislikes

Jerome

 makingalotmoremoney;havinglotsofindependenceindoingthings

feelingtiredsometimes

Robin

havingbeentoalotofplaces

toomuchtraveling;havingverylittletimeto

spendwithhisfamily

Colin

goodsalaryandbenefits

noisyworkenvironment;seldomhavingthe

opportunitytogoout

Frank

newchallenges;alotofexperience

Janet

 meetingalotofnew&interestingpeople

oftenhavingdinnerpartiesintheevening;havinglittletimewithherfamilyandbaby

ScriptsUnit3

PartIWarm-up

Goodafternoon.TodayI’mheretotalkabouthowtomakeeffectivebusinesscalls.Telephonecommunicationiscommonnowadays,therefore,howto1）ensuresmoothbusinesscommunicationgetsincreasinglyimportant.NowI’dliketointroducesometipsonmakingproperbusinesscalls.First,youshouldknow2）thepurposeofyourcallinadvance.Makesureyouhave3）allthedocumentsyou’llneedbeforeyoudial.Oneimportantthingweshouldnotoverlookistimeschedule.Tryto4）scheduleaspecifictimeforcalls.Beforeyoumakethecall,besurethatyougetridof5）alldistractions.Forexample,turnofftheradio,television,etc.Whenmakingthecall,listencarefullyand6）confirmthatyouhaveunderstoodeachpoint.Don’tpretendyouhaveunderstoodwhenyouhaven’t.Anotherthingweshouldkeepinmindis:

letotherpeoplespeakandtrytoavoid7）interruptions.Speakingslowlyandclearlyisimportant.Trytoavoid8）strongaccent.Besides,makesure9）yousoundpoliteandagreeable.Rememberthatyoushouldnotargue!

Use10）theoptionalchoicemethod,suchas“Whichisbetter,MondayorTuesday?

”,“Morningorafternoon?

”,“Tenorelevena.m.”?

And,ofcourse,trytomakeyourcallbrief.Avoid11）lengthycalls.Additionally,don’ttrytobefunny—youmaybemisunderstood.Thelasttipyoushouldbearinmindisto12）smilewhileyouaretalking.Yourlistenercan“hear”yoursmile.

PartIIListeningandSpeaking

Task1Makingacall

Script:

Key:

FFTTFTFF

Task2Leavingamessage

Key:

MessageNote

To:

LouisePaulson

From:

PaulJackson

Phone:

979-326-8965

Message:

RingbacktohimabouttheordertheyplacedlastFriday.Theyhavetomakesomechangestotheorder.It’surgent.

Takenby:

Roy

PartIVViewing&Speaking

Video1Leavingamessage

Key:

1.     FFTTF

2.     Message1）Willyoutellhimthatwe’vejustreceivedyoursampleofthenewassemblycoffeetableandarequitehappywithit?

Message2）PleasetellMr.Matthewswe’requitehappywiththequalityanddesignofthetable,butthepriceistoohigh.Weneedsomenegotiationonit.

Message3）PleaseinformMr.MatthewsthatIwon’tbeabletogettoyourcompanyearlyonSaturdaybecauseoftherailstrike.Iprobablywon’tarriveuntilthatafternoon.

Video2Youarehardtogetholdof!

Key:

1.

Firstattempt

1）A2）C

Secondattempt

3）C

Thirdattempt

4）C

5）B

Fourthattempt

6）C

2.

1）WhenMs.MandelaskedforMr.Miller,thereceptionistreplied,

“Holdon,please.I’llconnectyou.”

2）WhenLeoMillerfoundoutthathewasnottheoneMs.Mandelaskedfor,hesaid,

“I’mafraidyou’vedialedthewrongextension.”

3）WhenMs.Mandelwastoldshedialedthewrongnumber,shesaid,

“Oh,sorrytohaveinterruptedyou.CanyougivemeHenryMiller’sextension,please?

”

4）Whenthereceptionistrealizedshehadgiventhewrongextension,shesaid,

“I’mverysorry,Ididn’tnoticethat.I’llputyouthroughrightnow.Pleasewaitaminute.”

5）WhenMs.Mandelphonedthereceptionistthethirdtime,sheexplained,

“It’smeagain—Ms.Mandel.I’mstillhavingtroublegettingthroughtoHenryMiller…Canyouhelp?

”

6）WhenMs.Mandelsaiditwashardtogetholdofhim,HenryMillerreplied,

“Oh,I’mterriblysorryforthetrouble.”

Unit4

Key:

Formal/Informal

Signalsentences

1

 Formal

 *Goodafternoon,I’dliketocallthemeetingtoorder.

*Firstofall,let’sdiscuss…

2

 Informal

 *OK,everyoneishere…

*So,whydon’twestartwith…

3

 Informal

 *Right,youknowwhywearehere.