ActiveSync ErrorCode及解决办法列表.docx

ActiveSync ErrorCode及解决办法列表.docx

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ActiveSyncErrorCode及解决办法列表

ActiveSyncErrorCode及解决办法列表

很高兴能够找到一个比较全的关于ActiveSync的ErrorCode及解决办法.

支持PPC2002,2003,SmartPhone2002,2003,WM5.0,WM6.0,WM6.1.

希望该列表能够帮助到大家

WM2002_2003_Error

WM_5_Error

Possible_Cause

Possible_Resolution

User_Action

N/A

85002000

Thedeviceranoutofstorageevenafterthesystemclosedotherprocesses.

Deleteexcessfilesandmailfromthedevice.

N/A

85002001

Anunknownsynchronizationapplicationerroroccurredonthedevice.

Tryagainlater.

DEV_1

85002002

Thedeviceranoutofstorageevenafterthesystemclosedotherprocesses.

Deleteexcessfilesandmailfromthedevice.

DEV_2

85002003

Thedevicetimedoutwhilewaitingtoestablishaconnectionwiththeserver.

Tryagainlater.?

EnsuredeviceisabletobrowseInternetsites.

Additionally,verifythevalueofthefollowingregistrykey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MasSync\Parameters\ExchTimeoutThreshold

DEV_3

85002004

Theusermanuallyendedthesynchronizationprocessfromthedevice.

Tryagain.

DEV_6

85002007

Thesynchronizationfailedbecauseofaproblemontheserverbutnoserver-originatederrorcodes（oranyotherunknownservererrors）werereceivedbythedevice.

Verifythattheserverisavailableandsupportssynchronizationwithamobiledevice,andthentryagainlater.Ensuretheproperservernamehasbeenentered.

DEV_7

85002008

AnerroroccurredwhileActiveSyncwaswritinganitem抯propertiestothedatabaseonthedevice（per-itemerror）.

Tryagain.

DEV_8

85002009

Thesynchronizationkeydataonthedeviceisnotvalidbecauseadataremovalfailed.

Tryagain.?

Mayrequireusertode-selectsyncitems（Inbox,Contacts,Calendar,Tasks）andre-selectthemtoresetthesynckey.

DEV_9

8500200A

Theconnectionfailedduetomissingserverinformationorusercredentials.TapOptions,andthentheServertabtoverifythatyourservernameiscorrect.Then,tapAdvancedtoverifythatyourusercredentialsarecorrectandtryagain

Verifytheserverinformationandcredentialsonthedevice.

DEV_11

8500200C

Thedevicecouldnotshutdownthesend/receivethreadaftertheuserrequestedthesynchronizationtostop.Thesynchronizationapplicationonthedevicewasforcedtoclose.

DEV_12

8500200D

Thedevicetimedoutwhilewaitingforaresponsefromtheuser.

Tryagain.

DEV_13

8500200E

Afailureoccurredonthedevicethatisnotindicatedtotheuser.

DEV_14

8500200F

Thedevicetimedoutwhilewaitingforaresponsefromtheserver.

Verifythattheserverisavailableandtryagainlater.

N/A

85002010

Thedevice抯lasterrorisdisplayed.

HTTP

85010000

AnunknownHTTPcommunicationorprotocolerroroccurred.

EnsuredeviceisabletobrowseInternetsites.

HTTP_400

85010001

AninvalidHTTPcommunicationorprotocolsyntaxoccurred.

HTTP_401

85010002

AnunauthorizedHTTPcommunicationorprotocolwasused.

-OR-

Unabletoconnecttosyncserverduetoauthenticationfailure.Checkyourconnectionconfiguration.

-OR-

Accesswasdenied.CheckyourserverusernameandpasswordinActiveSyncOptions

Thecredentialsprovidedtoaccesstheserverareincorrectoryouarenotenabledforsynchronizationoryourpasswordhasexpired.UserAction:

1.Onthedevice,gotoActiveSync,Tools,Server,verifythattheservernameiscorrect.ClickonAdvancedandverifytheusername,passwordanddomaininformation.Pleasecontactyouradministratorandmakesurethatyouareenabledforsynchronization

SeeHowtotroubleshootserverActiveSyncHTTPerrorcodes

HTTP_402

85010003

PaymentisrequiredforHTTPcommunication.

HTTP_403

85010004

AforbiddenHTTPcommunicationorprotocolwasused.

-OR-

Youraccountdoesnothavepermissiontosyncwithyourcurrentsettings.ContactyourMicrosoftExchangeadministrator.

Removetheitemfromthesynchronizationlist.

1.TheMicrosoft-Server-ActiveSyncvirtualdirectoryonyourserverisconfiguredtorequireSSLandyouareusingadevicewithoutSSL.

2.TheExchangevirtualdirectoryonyourmailboxserverisconfiguredtorequireSSL.

3.ThiserrorcouldoccurifhostheadersarebeingusedandtherequestgoestothewrongWebsite.

1.a.OnyourPocketPC2003-baseddevice,clickStart,ActiveSync,Tools,Options,Serverandcheckthebox揟hisserverusesanSSLconnection?

2.OnyourSmartphone2003-baseddevice,clickStart,ActiveSync,Menu,Options,ServerSettings,Connectionandcheckthebox揟hisserverusesanSSLconnection?

3.Verifythathostheadersareconfiguredcorrectly.

4.Also,seeMicrosoftKBArticle817379forinformationonconfiguringtheExchangevirtualdirectory.

5.SeeErrormessagewhenyoutrytosynchronizeamobiledevicewithExchangeServer2003:

"HTTP_403"

6.XCSI/PRE/E2K3/UnabletosynchronizewithExchangeserverusingActiveSync

HTTP_404

85010005

AnobjectwasnotfoundbytheHTTPcommunicationorprotocol.

-OR-

TheserveryouaresynchronizingwithisnotanExchangeActiveSyncserver,orisrunningincompatiblesoftware.SpecifythecorrectserverinActiveSyncoptions.

Verifythattheobjectexists,andthentryagain.Ifthiserroroccursagain,removetheitemfromthesynchronizationlist.TheservernamespecifiedonthedeviceresolvestotheIPaddressofaserverthatdoesnothaveExchangeinstalledonit.

1.VerifytheservernameandDNSconfiguration.

2.SeeHowtotroubleshootserverActiveSyncHTTPerrorcodes

HTTP_405

85010006

ThemethodisnotallowedforusewithanHTTPcommunicationorprotocol.

HTTP_406

85010007

NoresponseacceptabletotheclientwasfoundforHTTPcommunicationorprotocoltoproceed.

HTTP_407

85010008

ProxyauthenticationisrequiredforHTTPcommunicationorprotocoltoproceed.

Verifyproxycredentialsandtryagain.

StoretheusernameandpasswordfortheproxyserverinPocketInternetExplorerbyvisitingtheinternet.ThisisapplicabletoISA2000Server.

Also,youcanspecifytheusernameandpasswordintheConnectionManagerforconnectionsthatarepartofWork.

HTTP_408

85010009

TheservertimedoutwhilewaitingfortherequestforanHTTPcommunication.Thiserroroccurswhenarequestissentbutnevergetsaresponse,typicallyinlowsignalconditions.Generally,itisatemporaryorrecoverablesituation.

Tryagainlater.

HTTP_409

8501000A

TheusershouldresubmittheHTTPcommunicationwithmoreinformation.

VerifytheinformationandsettingsassociatedwiththeHTTPcommunicationandtryagain.

HTTP_410

8501000B

TheHTTPresourceisnolongeravailable.

Ensuretheserverisavailable.

HTTP_411

8501000C

TheserverrefusedtoaccepttheHTTPcommunicationrequestwithoutalength.

HTTP_412

8501000D

ThepreconditiongivenintheHTTPcommunicationrequestfailed.

VerifyInternetsettingsandtryagain.

HTTP_413

8501000E

TheHTTPcommunicationrequestentitywastoolarge.

HTTP_414

8501000F

TherequestedHTTPUniversalResourceIdentifier（URI）wastoolong.

HTTP_415

85010010

AnunsupportedHTTPmediatypewasused.

HTTP_416

85010011

AnHTTPcommunicationorprotocolerroroccurred.

HTTP_417

85010012

AnHTTPcommunicationorprotocolerroroccurred.

HTTP_449

85010013

AnHTTPcommunicationorprotocolerroroccurred.

HTTP_500

85010014

AninternalHTTPservererroroccurred.

-OR-

Synchronizationfailedduetoanerrorontheserver.Tryagain.

-OR-

Anauthenticationerroroccurredconnectingtotheserver.

-OR-

YouchangedtheIPaddressoftheExchangeServer

VerifythattheHTTPserverisavailableandtryagain.Mayrequireusertode-selectsyncitems（Inbox,Contacts,Calendar,Tasks）andre-selectthemtoresetthesynckey.

1.WindowsIntegratedAuthenticationisnotenabledontheExchangevirtualdirectoryontheExchangeserver.TheServerActiveSynccomponentusesKerberosauthenticationwhencommunicatingwiththeExchangeserver.

2.WindowsIntegratedAuthenticationisenabledontheExchangevirtualdirectoryontheExchangeserver,butKerberosisdisabledviatheIISmetabase.

3.Kerberosisenabled,butIISmayreturnHTTPStatus401every30DayswhenusingKerberosonWindows2000.

4.Syncisattemptedwhilethemailboxisbeingmoved.

5.Userattemptingsyncisamemberofmorethan200groups.

6.TheLeftHandSide（LHS）andRightHandSide（RHS）oftheuser抯primarySMTPaddressarebothdifferentfromtheSMTPaddressbasedonthedefaultrecipientpolicy.（FixedwithExchange2003ServicePack2）

7.燭heExchangevirtualdirectoryontheExchangeServerisconfiguredtorequireSecureSocketsLayer（SSL）.ServerActiveSynccommunicateswiththeExchangeServeroverport80.

8.WindowsSharePoint?

hasbeeninstalledontheExchangeserver

9.Theusercomposese-mailonthedeviceandattemptsasyncwhenmailboxlimitshavebeenreachedontheExchangeserver.

10.AnonymousauthenticationisenabledontheMicrosoft-Server-ActiveSyncvirtualdirectoryontheserver.

11.IISDefaultWebSites\Exchange-OmavirtualserverretainedthepreviousIPaddressintheDirectorySecurity\IPAddressanddomainnamerestrictions.

1.ToenableIntegratedWindowsAuthenticationontheExchangevirtualroot

2.Re-enableKerberosontheExchangeserverbyfollowingtheinstructionsintheKBArticle215383.HOWTO:

ConfigureIIStoSupportBothKerberosandNTLMAuthentication

3.IfyouareusingExchange2003onWindows2000,obtainthehotfixoutlinedinKB329938bycallingMicrosoftProductSupportServices.

4.Attemptsynclater.

5.ReducethegroupmembershiporobtaintheQFEfixoutlinedinKB818526bycallingMicrosoftProductSupportServices.

6.Addaregistrykey.UseRegedt32andl