人力资源管理 1.docx

人力资源管理 1.docx

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人力资源管理1

True/FalseQuestions

1.Humanresourcemanagementpracticeshavebeenshowntopositivelyimpactcompanyperformancebycontributingtoemployeeandcustomersatisfaction,innovation,productivity,andcompanyreputation.

Answer:

TruePage:

4LO:

1Difficulty:

Easy

AACSB:

6BT:

Knowledge

2.Humanresourcemanagementreferstopolicies,practices,andsystemsthatinfluenceemployees'behavior,attitudes,andperformance.

Answer:

TruePage:

4LO:

1Difficulty:

Easy

AACSB:

6,10BT:

Knowledge

3.Thehumanresourcedepartmentismostlikelytocollaboratewithothercompanyfunctionsonoutplacement,laborlawcompliance,testing,andunemploymentcompensation.

Answer:

FalsePage:

5LO:

1Difficulty:

Easy

AACSB:

1,6,10BT:

Knowledge

4.ThethreeproductlinesofHRincludea）administrativeservicesandtransactions,b）financialservices,andc）strategicpartners.

Answer:

FalsePage:

7LO:

1Difficulty:

Medium

AACSB:

6BT:

Knowledge

5.HRprofessionalsneedtohavesixcompetenciesasidentifiedbytheHumanResourceCompetencyStudy.

Answer:

TruePage:

7LO:

1Difficulty:

Easy

AACSB:

6BT:

Knowledge

6.TheroleofHRMinadministrationhasremainedthesamedespiteadvancesintechnology.

Answer:

FalsePage:

9LO:

1Difficulty:

Medium

AACSB:

6,12BT:

Knowledge

7.AdvancesintechnologyhaveallowedHRservicestobeofferedmoreonaself-servicebasisthaninthepast.

Answer:

TruePage:

9LO:

1Difficulty:

Medium

AACSB:

6,12BT:

Knowledge

8.ManyadministrativeactivitiesofHR,suchaspayrolladministration,training,andselection,arebeingoutsourced.

Answer:

TruePage:

9LO:

1Difficulty:

Easy

AACSB:

6BT:

Knowledge

9.Humanresourcedepartmentshaveonlyrecentlycometobeviewedasadministrativeexpertsandemployeeadvocates.

Answer:

FalsePage:

10LO:

1Difficulty:

Easy

AACSB:

6BT:

Knowledge

10.Evidence-basedHRprovidesmanagerswithdatatomakedecisions,insteadofjustintuition.

Answer:

TruePage:

11LO:

1Difficulty:

Easy

AACSB:

6BT:

Knowledge

11.Stakeholdersofacompanyincludesemployeesandshareholders.

Answer:

TruePage:

13LO:

2Difficulty:

Easy

AACSB:

6BT:

Knowledge

12.AccordingtotheU.S.BureauofLaborStatistics,morethan25percentoftheworkerswillreachretirementageby2010,resultinginapotentialworkershortageof10million.

Answer:

TruePage:

14LO:

2Difficulty:

Easy

AACSB:

6BT:

Knowledge

13.By2012,employmentdemandisexpectedtobegreatestinprofessionalandrelatedservices.

Answer:

TruePage:

14LO:

2Difficulty:

Easy

AACSB:

6BT:

Knowledge

14.Occupationsthatarefastestgrowingprovidethehighestpayrelatedtotheoccupation.

Answer:

FalsePage:

17LO:

2Difficulty:

Medium

AACSB:

6BT:

Knowledge

15.Alearningorganizationembracesacultureoflifelonglearning,enablingallemployeestocontinuouslyacquireandshareknowledge.

Answer:

TruePage:

20LO:

2Difficulty:

Medium

AACSB:

6BT:

Knowledge

16.Thepsychologicalcontractdescribeswhatanemployeeexpectstocontributeandwhatthecompanywillprovidetotheemployeeinreturnforthesecontributions.

Answer:

TruePage:

20LO:

2Difficulty:

Easy

AACSB:

6BT:

Knowledge

17.Theuseofalternativeworkarrangements,whichincludeindependentcontractors,on-callworkers,temporaryworkers,andcontractcompanyworkers,isshrinking.

Answer:

FalsePage:

22LO:

2Difficulty:

Easy

AACSB:

6BT:

Knowledge

18.Tobeeffective,balancedscorecardsmustbecustomizedbycompaniestofittheirmarketsituations,products,andcompetitiveenvironments.

Answer:

TruePage:

24LO:

3Difficulty:

Medium

AACSB:

6,13BT:

Knowledge

19.Thebalancedscorecardshouldbeusedtolinkmarketingtothecompany'shumanresourcemanagementactivities.

Answer:

FalsePage:

25LO:

3Difficulty:

Medium

AACSB:

6BT:

Knowledge

20.CorporatecultureswithincompaniesthatsuccessfullyimplementTQMtypicallyemphasizeindividualism,hierarchy,accountability,andprofits.

Answer:

FalsePage:

28LO:

3Difficulty:

Medium

AACSB:

6BT:

Knowledge

21.ISO9000certificationisanintegralcomponentofW.EdwardsDeming'squalitycontrolprocess.

Answer:

FalsePage:

28LO:

3Difficulty:

Medium

AACSB:

6BT:

Comprehension

22.Inthecomingyears,theU.S.workforceispredictedtobecomemorediverseintermsofage,ethnicity,andracialbackground.

Answer:

TruePage:

31LO:

3Difficulty:

Easy

AACSB:

6BT:

Knowledge

23.Asmanyolderworkersleavetheworkforcepermanently,anewchallengearises,howtocapturetheiruniqueknowledgeandexpertise.

Answer:

TruePage:

32LO:

3Difficulty:

Medium

AACSB:

6BT:

Knowledge

24.Culturaldiversitycanprovideacompanyacompetitiveadvantageregardingproblem-solving.

Answer:

TruePage:

35LO:

3Difficulty:

Easy

AACSB:

6BT:

Knowledge

25.TheSarbanes-OxleyActof2002setsstrictruleforcorporatebehaviorandsetsheavyfinesandprisontermsfornoncompliance.

Answer:

TruePage:

38LO:

3Difficulty:

Medium

AACSB:

6BT:

Knowledge

26.Nearly80percentofpeopleaccesstheInternetmostoftenfromhome,while30percentdosoatwork.

Answer:

FalsePage:

43LO:

4Difficulty:

Medium

AACSB:

6BT:

Knowledge

27.E-HRMismoreapplicabletopracticesassociatedwithrecruitingandtrainingthanthoseassociatedwithanalysisanddesignwork,selection,andcompensationandbenefits.

Answer:

FalsePage:

46LO:

5Difficulty:

Medium

AACSB:

6,12BT:

Comprehension

28.HRdashboardisaseriesofindicatorsthatmanagersandemployeeshaveaccesstoonthecompanyintranetorhumanresourceinformationsystem.

Answer:

TruePage:

48LO:

6Difficulty:

Medium

AACSB:

6BT:

Knowledge

29.Compensatinghumanresourcesinvolvesmeasuringemployees'performance.

Answer:

FalsePage:

53LO:

7Difficulty:

Medium

AACSB:

6BT:

Knowledge

MultipleChoiceQuestions

30._____referstoacompany'sabilitytomaintainandgainmarketshareinitsindustry.

A）Outsourcing

B）Competitiveness

C）Self-service

D）Empowerment

Answer:

BPage:

4LO:

1Difficulty:

Easy

AACSB:

6BT:

Knowledge

31.ManycompaniesrefertoHRMasinvolving_______.

A）“motivationpractices”

B）“financialpractices”

C）“peoplepractices”

D）“compensationpractices”

Answer:

CPage:

4LO:

1Difficulty:

Easy

AACSB:

6BT:

Knowledge

32.StrategicHRManagementincludesallbutoneofthefollowing.Nametheexception.

A）Financialplanning

B）Traininganddevelopment

C）Performancemanagement

D）Recruitingtalent

Answer:

APage:

5LO:

1Difficulty:

Easy

AACSB:

6BT:

Knowledge

33.WhichofthefollowingisNOTaresponsibilityofHRdepartments?

A）Recruiting

B）Benefits

C）Communityrelations

D）Financialmanagement

Answer:

DPage:

6LO:

1Difficulty:

Medium

AACSB:

6BT:

Knowledge

34.Whichofthefollowingisnotaproductlineofhumanresources?

A）Administrativeservicesandtransactions

B）Strategicpartner

C）Humancapitalpartner

D）Businesspartnerservices

Answer:

CPage:

6LO:

1Difficulty:

Medium

AACSB:

6BT:

Knowledge

35.Whichofthefollowingbestdescribesaculturalsteward?

A）Shapestheorganization

B）Deliversresultswithintegrity

C）Facilitateschange

D）Recognizesbusinesstrendsandtheirimpactonthebusiness

Answer:

CPage:

6LO:

1Difficulty:

Hard

AACSB:

6BT:

Knowledge

36.Givingemployeeson-lineaccesstoinformationaboutHRissuessuchastraining,benefits,andcompensationisknownas

A）outsourcing.

B）continuouslearning.

C）self-service.

D）strategicplanning.

Answer:

CPage:

9LO:

1Difficulty:

Easy

AACSB:

6,12BT:

Knowledge

37.Thepracticeofhavinganothercompany（avendor,third-partyprovider,consultant）provideservicestraditionallyassociatedwiththeadministrativeroleofHRisknownas

A）e-commerce.

B）empowering.

C）outsourcing.

D）benchmarking.

Answer:

CPage:

9LO:

1Difficulty:

Easy

AACSB:

6BT:

Knowledge

38.Traditionally,theHRMdepartmentwasprimarilya（n）______?

A）businessminded

B）financeexpert

C）employeradvocate

D）administrativeexpert

Answer:

DPage:

9LO:

1Difficulty:

Hard

AACSB:

6BT:

Knowledge

39.WhichoneofthefollowingstatementsabouttheHRprofessionisnottrue?

A）AcollegedegreeisrequiredofHRspecialists,butnotofgeneralists

B）GeneralistsusuallyperformthefullrangeofHRMactivities,includingrecruiting,training,compensation,andemployeerelations

C）ProfessionalcertificationinHRMcontinuestobelesscommonthanmembershipinprofessionalassociations

D）TheprimaryprofessionalorganizationforHRMistheSocietyforHumanResourceManagement

Answer:

APage:

12LO:

1Difficulty:

Hard

AACSB:

6BT:

Comprehension

40.Allofthefollowingcompetitivechallengesfacedbycompanieswillincreasetheimportanceofhumanresourcemanagementexcept

A）theglobalchallenge.

B）thechallengeofsustainability.

C）theeconomicchallenge.

D）thetechnologychallenge.

Answer:

CPage:

13LO:

2Difficulty:

Medium

AACSB:

6BT:

Comprehension

41._____referstotheabilityofacompanytosurviveandsucceedinadynamiccompetitiveenvironment.

A）Competitiveness

B）Empowerment

C）Sustainability

D）Resourcemanagement

Answer:

CPage:

13LO:

2Difficulty:

Medium

AACSB:

6BT:

Knowledge

42.Sustainabilityincludesallofthefollowingexcept

A）putmethodsinplacetodetermineifthecompanyisexceedingprofitexpectationsforthebenefitofstockholders.

B）theabilitytodealwitheconomicandsocialchanges.

C）engageinresponsibleandethicalbusinesspractices.

D）providehighqualityproductsandservices.

Answer:

APage:

13LO:

2Difficulty:

Medium

A