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robbinsmgmt10tb13
Management,10e（Robbins）
Chapter13UnderstandingIndividualBehavior
1）Oneofthechallengesinunderstandingorganizationalbehavioristhatitaddressesissuesthataren'tobvious.
Answer:
TRUE
Diff:
2PageRef:
282
Topic:
FocusandGoalsofOrganizationalBehavior
2）Organizationalbehaviorisprimarilyconcernedwithgroupinteractions.
Answer:
FALSE
Diff:
2PageRef:
283
Topic:
FocusandGoalsofOrganizationalBehavior
3）Turnoveristhefailuretoreporttowork.
Answer:
FALSE
Diff:
1PageRef:
284
Topic:
FocusandGoalsofOrganizationalBehavior
4）Attitudesareevaluativestatementsconcerningobjects,people,orevents.
Answer:
TRUE
Diff:
2PageRef:
284
Topic:
AttitudesandJobPerformance
5）Sincethe1990s,thenumberofworkerswhosaytheyaresatisfiedwiththeirjobshasbeenincreasing.
Answer:
FALSE
Diff:
3PageRef:
285
Topic:
AttitudesandJobPerformance
6）Researchontherelationshipbetweensatisfactionandturnovershowsthatsatisfiedemployeeshavelowerlevelsofturnoverwhiledissatisfiedemployeeshavehigherlevelsofturnover.
Answer:
TRUE
Diff:
2PageRef:
286
Topic:
AttitudesandJobPerformance
7）Satisfiedemployeesincreasecustomersatisfactionandloyaltybecausetheyaremorelikelytobefriendly,upbeat,andresponsive.
Answer:
TRUE
Diff:
3PageRef:
286
Topic:
AttitudesandJobPerformance
8）Individualstrytoreconciledifferingattitudesandaligntheirattitudesandbehaviorsotheyappearrationalandconsistent.
Answer:
TRUE
Diff:
3PageRef:
288
Topic:
AttitudesandJobPerformance
9）Cognitivedissonancetheoryseekstoexplainthecorrelatedrelationshipbetweentheaffective,cognitive,andbehavioralcomponentsofattitudes.
Answer:
FALSE
Diff:
2PageRef:
289
Topic:
AttitudesandJobPerformance
10）TheMyers-BriggsTypeIndicator（MBTI®）lacksevidencetosupportitsvalidity.
Answer:
TRUE
Diff:
2PageRef:
291
Topic:
Personality
11）IntheBigFiveModel,emotionalsecuritywaspositivelyrelatedtojobperformance.
Answer:
FALSE
Diff:
3PageRef:
292
Topic:
Personality
12）TheBigFiveModelfoundthatcalmandsecureworkersperformedbetterthannervousones.
Answer:
FALSE
Diff:
3PageRef:
292
Topic:
Personality
13）ApersonwhoratesasbeinghighinMachiavellianismwouldaccomplishataskregardlessofwhatittakes.
Answer:
TRUE
Diff:
2PageRef:
293
Topic:
Personality
14）Employeeswithhighself-esteemtendtobemoresatisfiedwiththeirjobsthanthosewithlowself-esteem.
Answer:
TRUE
Diff:
2PageRef:
293
Topic:
Personality
15）Alowself-monitoringemployeewouldnotadjustwelltoself-sentsignals,butwouldrespondwelltosignalsinhisorherexternalenvironment.
Answer:
FALSE
Diff:
3PageRef:
293
Topic:
Personality
16）PeoplefromMiddleEasterncountriesbelievetheycandominatetheirenvironment.
Answer:
FALSE
Diff:
3PageRef:
295
Topic:
Personality
17）U.S.workers,morethanIranianworkers,wouldlikelyhaveanexternallocusofcontrol.
Answer:
FALSE
Diff:
2PageRef:
295
Topic:
Personality
18）AccordingtoHolland'sTypology,arealisticpersonalitytypemightbewell-suitedtobeaneconomist.
Answer:
FALSE
Diff:
2PageRef:
297
Topic:
Personality
19）AccordingtoHolland'sTypology,farmingisconsideredaconventionaljobtype.
Answer:
FALSE
Diff:
2PageRef:
297
Topic:
Personality
20）AccordingtoHolland'sTypology,enterprisingtypestendtobeself-confident,ambitious,energetic,anddomineering.
Answer:
TRUE
Diff:
2PageRef:
297
Topic:
Personality
21）Attributionisaprocessbywhichindividualsorganizeandinterprettheirsensoryimpressionsinordertogivemeaningtotheirenvironment.
Answer:
FALSE
Diff:
1PageRef:
297
Topic:
Perceptions
22）Distinctivenessreferstowhetheranindividualdisplaysabehaviorinmanysituationsorwhetherit'sparticulartoonesituation.
Answer:
TRUE
Diff:
2PageRef:
298
Topic:
Perceptions
23）Instereotyping,theobserver'sperceptionofothersisinfluencedbytheobserver'sowncharacteristicsratherthanbythoseofthepersonobserved.
Answer:
FALSE
Diff:
2PageRef:
300
Topic:
Perceptions
24）Yourhumanresourcedirectorbelievesthatmarriedemployeesaremorestablethansinglepersonsare.Thisisanexampleofthehalosimilarity.
Answer:
FALSE
Diff:
2PageRef:
300
Topic:
Perceptions
25）Ifamanagerthinksthatallattractiveemployeesarealsoproductiveemployees,themanageriscommittinganerrorbasedonahaloeffect.
Answer:
TRUE
Diff:
2PageRef:
300
Topic:
Perceptions
26）Operantconditioningarguesthatbehaviorisafunctionofitsconsequences.
Answer:
TRUE
Diff:
1PageRef:
301
Topic:
Learning
27）Theinfluencethatmodelshaveonanindividualisfullydeterminedbyattentionalprocesses.
Answer:
FALSE
Diff:
2PageRef:
302
Topic:
Learning
28）Behaviorisshapedbysystematicallyreinforcingeachsuccessivestepthatmovestheindividualclosertothedesiredbehavior
Answer:
TRUE
Diff:
2PageRef:
302
Topic:
Learning
29）GenerationYworkershavelowexpectationsofthemselvesandtheiremployers.
Answer:
FALSE
Diff:
1PageRef:
304
Topic:
ContemporaryOBIssues
30）InasurveyofU.S.employees,10percentsaidtheywitnessedrudenessdailywithintheirworkplacesand20percentsaidthattheypersonallyweredirecttargetsofincivilityatworkatleastonceaweek.
Answer:
TRUE
Diff:
3PageRef:
305
Topic:
ContemporaryOBIssues
31）Researchshowsthatonlyresponsiveactionstonegativebehaviorsareneeded.
Answer:
FALSE
Diff:
3PageRef:
305
Topic:
ContemporaryOBIssues
32）Organizationalbehaviorfocusesongroupbehaviorand________.
A）individualbehavior
B）financialperformance
C）departmentalperformance
D）societalinfluences
Answer:
A
Diff:
2PageRef:
283
Topic:
FocusandGoalsofOrganizationalBehavior
33）Organizationalbehaviorprovidesmanagerswithconsiderableinsightsintohiddenaspectsoftheorganization,whichinclude________.
A）strategies
B）informalinteractions
C）structure
D）policiesandprocedures
Answer:
B
Diff:
2PageRef:
283
Topic:
FocusandGoalsofOrganizationalBehavior
34）Whichofthefollowingisassociatedwiththestudyofindividuals?
A）norms
B）roles
C）teambuilding
D）perception
Answer:
D
Diff:
2PageRef:
284
Topic:
FocusandGoalsofOrganizationalBehavior
35）Whichofthefollowingisnotassociatedwiththestudyofindividuals?
A）attitudes
B）motivation
C）roles
D）perception
Answer:
C
Diff:
3PageRef:
284
Topic:
FocusandGoalsofOrganizationalBehavior
36）Oneofthegoalsoforganizationalbehavioristo________behavior.
A）examine
B）identify
C）influence
D）create
Answer:
C
Diff:
2PageRef:
283
Topic:
FocusandGoalsofOrganizationalBehavior
37）Acommonbehaviorthatistypicallystudiedinorganizationalbehavioris________.
A）jobsatisfaction
B）paysatisfaction
C）individualism
D）risktaking
Answer:
A
Diff:
2PageRef:
284
Topic:
FocusandGoalsofOrganizationalBehavior
38）________isaperformancemeasureofbothefficiencyandeffectivenessofemployees.
A）Employeeproductivity
B）Organizationalcitizenshipbehavior
C）Jobsatisfaction
D）Turnover
Answer:
A
Diff:
1PageRef:
283
Topic:
FocusandGoalsofOrganizationalBehavior
39）________isthefailuretoreporttowork.
A）Turnover
B）Tardiness
C）Absenteeism
D）Negligence
Answer:
C
Diff:
1PageRef:
283
Topic:
FocusandGoalsofOrganizationalBehavior
40）Whatisnotonewaythatworkplacemisbehaviorshowsupinorganizations?
A）deviance
B）aggression
C）regression
D）antisocialbehavior
Answer:
C
Diff:
2PageRef:
284
Topic:
FocusandGoalsofOrganizationalBehavior
41）Thethreecomponentsthatmakeupanattitudeare________.
A）cognitive,affective,andbehavioral
B）traits,behavioral,andemotional
C）knowledge,opinion,andindividualhistory
D）intention,opinion,andenvironment
Answer:
A
Diff:
1PageRef:
284
Topic:
AttitudesandJobPerformance
42）Thecomponentofattitudethatismadeupofbeliefsandopinionsis________.
A）cognitive
B）behavioral
C）affective
D）practices
Answer:
A
Diff:
2PageRef:
284
Topic:
AttitudesandJobPerformance
43）Inthestatement,"Thehighwayisverybusyat5p.m.andisscarytodriveon,soI'llwaituntil7p.m.togohome,"thephrase,"Thehighwayisverybusy,"representswhichcomponentofanattitude?
A）cognitive
B）behavioral
C）emotive
D）affective
Answer:
A
Diff:
3PageRef:
284
Topic:
AttitudesandJobPerformance
44）The________componentofattitudeisbasedonemotions.
A）cognitive
B）behavioral
C）affective
D）practice
Answer:
C
Diff:
2PageRef:
284
Topic:
AttitudesandJobPerformance
45）Inthestatement,"Thehighwayisverybusyat5p.m.,andisscarytodriveon,soI'llwaituntil7p.m.togohome,"theword"scary"representswhichcomponentofanattitude?
A）cognitive
B）behavioral
C）emotive
D）affective
Answer:
D
Diff:
3PageRef:
284
Topic:
AttitudesandJobPerformance
46）Whensomeonechoosestoactinacertainway,sheisdemonstratingthe________componentofherattitude.
A）cognitive
B）behavioral
C）affective
D）practices
Answer:
B
Diff:
2PageRef:
284
Topic:
AttitudesandJobPerformance
47）Inthestatement,"Thehighwayisverybusyat5p.m.andisscarytodrive,soI'llwaituntil7p.m.togohome,"thephrase,"soI'llwaituntil7p.m.togohome,"representswhichcomponentofanattitude?
A）cognitive
B）behavioral
C）emotive
D）affective
Answer:
B
Diff:
3PageRef:
284
Topic:
AttitudesandJobPerformance
48）Usually,thetermattituderefersonlytothe________component.
A）cognitive
B）emotive
C）behavioral
D）affective
Answer:
D
Diff:
1PageRef:
284
Topic:
AttitudesandJobPerformance
49）What
升级会员 