TQM全面质量管理教材(PPT 72页).pptx

TQM全面质量管理教材(PPT 72页).pptx

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RichardWang2011-2-10,TQMTotalQualityManagement全面质量管理Study2ofWorldClassOperations,1,Topics:

1.1WhatisTQM1.2GoalofTQM1.3FiveTenetsofTQM1.4ThreeElementsofTQM1.5ContinueImprovement1.6StructureofTQM,1.TQMIntroduction,2.TQMStudyinSongjiang&Nanhui,2,2023/8/2,1.1WhatisTQM?

TotalQualityManagementmeansthattheorganizationscultureisdefinedbyandsupportstheconstantattainmentofcustomersatisfactionthroughanintegratedsystemoftools,techniques,andtraining.Thisinvolvesthecontinuousimprovementoforganizationalprocesses,resultinginhighqualityproductsandservices.TQM是一种由顾客的需要和期望驱动的管理哲学。

为了能够在最经济的水平上，并考虑到充分满足顾客要求的条件下，以质量为中心，建立在全员参与基础上,把企业内各部门的研制质量，维持质量和提高质量的活动构成为一体的一种有效的体系。

Total-MadeupofthewholeQuality-DegreeofexcellenceaproductorserviceprovidesManagement-Act,artormannerofplanning,controlling,directing,.TQMistheartofmanagingthewholetoachieveexcellence.,3,1.2GoalofTQM?

“Dotherightthingsrightthefirsttime,everytime.”,Atitssimplest,TQMisallmanagersleadingandfacilitatingallcontributorsineveryonestwomainobjectives:

（1）Totalclientsatisfactionthroughqualityproductsandservices;

（2）Continuousimprovementstoprocesses,systems,people,suppliers,partners,products,andservices.,4,Thecustomermakestheultimatedeterminationofquality.TopManagementmustprovideleadershipandsupportforallqualityinitiatives.Preventingvariabilityisthekeytoproducinghighquality.Qualitygoalsareamovingtarget,therebyrequiringacommitmenttowardcontinuousimprovement.Improvingqualityrequirestheestablishmentofeffectivemetrics.Wemustspeakwithdataandfactsnotjustopinions.,1.3BasicTenetsofTQM,以顾客为中心领导的作用全员参与过程方法系统方法持续改进基于事实的决策互利的供方关系,5,1.4ThreeElementsofTQM,CountingCustomersCulture,Tools,techniques,andtrainingintheiruseforanalyzing,understanding,andsolvingqualityproblems,Qualityforthecustomerasadrivingforceandcentralconcern.,Sharedvaluesandbeliefs,expressedbyleaders,thatdefineandsupportquality.,6,1.5ContinuousImprovementversusTraditionalApproach,Market-sharefocusIndividualsFocusonwho”and“why”Short-termfocusStatusquofocusProductfocusInnovationFirefighting,CustomerfocusCross-functionalteamsFocuson“what”and“how”Long-termfocusContinuousimprovementProcessimprovementfocusIncrementalimprovementsProblemsolving,TraditionalApproach,ContinuousImprovement,7,1.6StructureofTQM,8,2.1Customer-DrivenQuality,QualityofProduct,9,2023/8/2,2.12ATQMCulture,WhenFacingChallenge,10,2.13RichardsWords,BeProfessionalandBePatientTaketheTroubletoMePushtheSuccessfultoAllEnjoyMistakeButDontRepeatDecisionAfterDiscussionSmallStepscauseBigChangeBigVisionandDetailPerfectKeepSelfinDifficultDoItBetterOnceLoveItRepeatToInnovateOperatorisAChildQualityisACultureLessControlisAControl,兢业与耐心揽过推功领悟失败讨论决定小步成巨变远景与踏实信念保持热爱事业重复到创新工人是孩子质量是文化少控制是管理,11,2.14TQMTrainingAssessment,12,TQMStudyProcessManagementinOperationsSongJiang&NanHui2007-2011RichardWang2011.2.16,13,TQMStudy,TQMStructure,1.LeadershipinTQM,2.EducationinTQM,3.ControlinTQM,TQMCulture,4.MeasureinTQM,14,TQMStructure,15,2023/8/2,1.Leadership,2.Education,3.Control,4.Measure,1.LeadershipinTQM,16,1.Leadership,1.1Vision,Songjiang,Nanhui,2.Education,3.Control,4.Measure,17,1.1WinningCulture&VIVAWorkshop,1.Leadership,2.Education,3.Control,4.Measure,2009SongJiang,2010NanHui,18,1.2QualityTarget,1.Leadership,2.Education,3.Control,4.Measure,19,2023/8/2,1.3Quality（MR）AwardinSongjiang,1.Leadership,2.Education,3.Control,4.Measure,20,2023/8/2,1.3Quality（MR）AwardinNanHui,1.Leadership,2.Education,3.Control,4.Measure,21,2023/8/2,1.4SixSigmaImplementinSongjiang,1.Leadership,2.Education,3.Control,4.Measure,22,2023/8/2,DavyQin,BenCheng,LuDongQing,SugarGeng,KnightXu,LinShunLi,1.4SixSigmaImplementinSongjiang,1.Leadership,2.Education,3.Control,4.Measure,23,1.5QualityMeetingBothSongJiang&NanHui,1.Leadership,2.Education,3.Control,4.Measure,24,1.6Communication:

TownHallMonthlyinNanHui,持续改进ContinueImprovement-TownHallCommunication员工沟通,1.Leadership,2.Education,3.Control,4.Measure,25,2023/8/2,1.7KeepVisitLevelAnytime,Target2012,1.Leadership,2.Education,3.Control,4.Measure,26,2023/8/2,1.7KeepVisitLevelAnytime,1.Leadership,2.Education,3.Control,4.Measure,27,2023/8/2,2.EducationinTQM,1.Leadership,2.Education,3.Control,4.Measure,28,2.1TrainerCenterinSongJiang,1.Leadership,2.Education,3.Control,4.Measure,29,2.1Q-TrainingPlanBothSongJiang&NanHui,1.Leadership,2.Education,3.Control,4.Measure,30,2.1Q-TrainingBothSongJiang&NanHui,1.Leadership,2.Education,3.Control,4.Measure,31,2.2JobTraininginSongJiang,1.Leadership,2.Education,3.Control,4.Measure,32,2.2JobTraininginSongJiang,GrowingOperatorsasChildren.theyarethequalitymakers.,1.Leadership,2.Education,3.Control,4.Measure,33,2.3OperatorAssessmentinSongJiang&NanHui,1.Leadership,2.Education,3.Control,4.Measure,34,2.4QEHSDocumentsinSongJiang,1.Leadership,2.Education,3.Process,4.Measure,35,2.4QEHSDocumentsinSongJiang,1.Leadership,2.Education,3.Process,4.Measure,36,2.5VisualFactoryBothSongJiang&NanHui,1.Leadership,2.Education,3.Control,4.Measure,37,2.6PestControlinSongJiang,1.Leadership,2.Education,3.Control,4.Measure,38,2.6PestControlinSongJiang,1.Leadership,2.Education,3.Control,4.Measure,39,2023/8/2,2.7TQMAuditinSongJiang,1.Leadership,2.Education,3.Control,4.Measure,40,2.7ProcessAuditinSongJiang,1.Leadership,2.Education,3.Control,4.Measure,41,3.ControlinTQM,1.Leadership,2.Education,3.Control,4.Measure,42,1.Leadership,2.Education,3.Control,4.Measure,3.ControlByProcessDriven,43,3.1VendorImprovementBothSongJiang&NanHui,1.Leadership,2.Education,3.Control,4.Measure,44,3.2DeviationControlBothSongJiang&NanHui,1.Leadership,2.Education,3.Control,4.Measure,45,3.3CustomerComplaintBothSongJiang&NanHui,1.Leadership,2.Education,3.Control,4.Measure,46,3.4GoodsReturnBothSongJiang&NanHui,1.Leadership,2.Education,3.Control,4.Measure,47,3.5ProductImprovement&Development,1.Leadership,2.Education,3.Control,4.Measure,48,3.6QCOnlineTestinSongJiang,1.Leadership,2.Education,3.Control,4.Measure,49,3.6QCOnlineTestinSongJiang,1.Leadership,2.Education,3.Control,4.Measure,50,3.6COAinSongJiang,1.Leadership,2.Education,3.Control,4.Measure,51,3.6QCOnlineTestinNanHui,1.Leadership,2.Education,3.Control,4.Measure,52,3.6QCOnlineTestinNanHui,1.Leadership,2.Education,3.Control,4.Measure,53,3.6QualityTracinginNanHui,1.Leadership,2.Education,3.Control,4.Measure,54,3.6COAinNanHui,1.Leadership,2.Education,3.Control,4.Measure,55,3.7OnlineWORecordinSongJiang,1.Leadership,2.Education,3.Control,4.Measure,56,1.Leadership,2.Education,3.Control,4.Measure,3.7OnlineWORecordinSongJiang,57,1.Leadership,2.Education,3.Control,4.Measure,3.7OnlineWORecordinNanHui,58,4.MeasureinTQM,1.Leadership,2.Education,3.Control,4.Measure,59,4.ZeroDefectConceptQuality,Focus:

QualityofProduct,1.Leadership,2.Education,3.Control,4.Measure,60,2023/8/2,1.Leadership,2.Education,3.Control,4.Measure,4.MeasurebyDataDriven,61,4.1TQMinSongJiang,1.Leadership,2.Education,3.Control,4.Measure,62,4.1TQMMeasureinNanHui,1.Leadership,2.Education,3.Control,4.Measure,63,4.2QualifyMeasureinSongJiang&NanHui,1.Leadership,2.Education,3.Control,4.Measure,64,4.3RFTMeasureinSongJiang&NanHui,1.Leadership,2.Education,3.Control,4.Measure,65,4.4COPQStudy,1.Leadership,2.Education,3.Control,4.Measure,66,ExampleofPSASPC:

Y=f（time&temperature）,4.5SPCStudy,1.Leadership,2.Education,3.Control,4.Measure,67,4.6LabControl-Equipment,1.Leadership,2.Education,3.Control,4.Measure,68,4.6LabControl-Calibration,1.Leadership,2.Education,3.Control,4.Measure,69,4.7ScrapAnalysisinNanHui,1.Leadership,2.Education,3.Control,4.Measure,70,TQMCulture精益求精,WhenFacingChallenge,71,ThankYou!

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