航空商务英语练习Unit17AttheInformationCounter.docx
《航空商务英语练习Unit17AttheInformationCounter.docx》由会员分享，可在线阅读，更多相关《航空商务英语练习Unit17AttheInformationCounter.docx（10页珍藏版）》请在冰点文库上搜索。
航空商务英语练习Unit17AttheInformationCounter
航空商务英语练习Unit17AttheInformationCounter
Unit17AttheInformation
Counter
PartOneWarmingUp
Discussion:
Beingaqualifiedagentneedsbetterqualificationsinairlinepassengerservice.Thosewhoworkatthe
informationcounterarerequiredtopossesssuchattributes.Someofthefollowingwordsandphrases
canbestdescribethepersonalitiestheagentsshouldhave.Selectthem.
Informative;explanatory;friendly;active;fearless;knowledgeable;resolute;enthusiastic;agreeable;patien
t;persuasive;reasonable;helpful;calm
warm-hearted;
1）Thepassengerisirritableaboutthedelayoftheflightanduncooperativeaboutthe
workoftheagent.Theagentshouldbe__________,__________and__________.
2）Thepassengerisseekinginformationabouttheconnectingflight.Theagentshould
be__________and__________.
3）Thepassengerisaskingforhelpforhisinvalidfather.Theagentshouldbe
__________and__________.
4）Thepassengeriscomplainingaboutthecancellationoftheflight.
Theagentshouldbe__________and__________.
5）Thepassengerwantstoknowsomeairlinerules.Theagentshouldbe__________.
6）Inattendingsomeforeigngueststheagentshouldbe________,__________and
_________.
7）Infacingtheterroristtheagentshouldbe__________and__________.
PartTwoDialoguesinSituation
PartThreeLanguagePractice
I.Youaregivensomeenquiries.Trytomakeappropriateanswerswith
thephrasesgivenbelow.
1.I’mwonderinghowIcanobtainsomeinformationonbaggageallowance.
a.gototheticketcounter/getanairbrochure
b.gotothecheck-incounter/askthecounteragent
c.askthesupervisoratthecounteronthatend
2.MyparentsareonFlightMU5144whichisjustarriving.WhereshallImeetthem?
a.goalongtheconcourse/ontheright/agatewithasafeguardstandingby
b.downstairs/arrivalhall
c.gotothenewly-builtterminalbuilding/thearrivalofinternationalpassengers3.What’sthearrivaltimeofFlightCA982fromNewYork?
a.check/around8p.m.
b.delay/twohourslate/unfavourableweather/enroute
c.cancel/duetomechanicalproblems
4.MywifeiscomingfromTokyo,butIforgetherflightnumber.
a.what’shername/checkonthepassengerlist
b.calltheairport/pageherforyou
c.noflightsfromTokyotoday/suggestpickingheruptomorrow5.ThearrivalofFlightCA110fromHongKongis8:
00p.m.It’s8:
15p.m.Whyhasn’titarrivedyet?
a.inform/onehourdelay/duetotechnicaltrouble
b.understandable/belatefor15minutes/unfavourableweatherconditions
c.sorry/forinconvenience/beinvitedtohavesomerefreshments6.Isthereanybusserviceavailableattheairport?
a.go/limousinecounter/busrunsevery20minutes
b.getahoteltaxi/if/makeahotelreservation
c.taxiservice/outsidetheterminal/availabletillthesmallhours
II.Thereareseveralphrasesbeloweachsentence.Makepossible
choicestocompletethestatement.1.Couldyoutellme______?
a.thearrivaltimeofFlightMU915toOsaka
b.whatshallwecheckin
c.ifwehaveclearedthecustoms
d.tohaveMr.Whitepagedfromtheairport
2.______thatwecantakeB747toourdestination.
a.Wehope
b.Weareafraid
c.Weexpect
d.Wewish
3.Iwonderhow______.
a.canIgettotheairport
b.theflighthasbeendelayed
c.theairportworkssoefficiently
d.thepassengerserviceagentsanswertheunpleasantcallsfromthecustomers.4.We’vebeeninformed______.
a.ofthecancellationofFlightJL62
b.toknowthechangeoftheschedule
c.thatthecompleteitineraryofourjourneyhasbeentypedout.
d.aboutthenewsthattheplanehasbeendiverted
5.Thatpassengerservicegirlwenttosomuchtroubleovermysuitcase______.
a.Iwouldthankher
b.thatI’mmostgratefulforallshedid
c.thatIwouldlikeherpagedforherhelp
d.thatshewouldlikemetopraiseher
6.Usually,youshouldbookhotelrooms_____ifyouwanttostayovernightwhereyoumakeastopover.
a.inadvanceb.beforehandc.onthespotd.offhand
7.I’mafraidthattheplanefromLondonhasbeendelayedindefinitely______.
a.duetobadweatheratLondonairport
b.becauseofatechnicalfault
c.soitneedstoberepaired
d.withenginetrouble
8.MyparentsphonedfromSanFrancisco______.
a.tomakesurethattheirreturnticketshadbeenreconfirmed
b.andaskedmetopickthemupattheairport
c.totheBaggageSectionforthebaggagetheyhadlostinShanghai
d.andsaidthattheywouldtakeChinaEasternAirlinestoreturn
III.Makeappropriateresponsestothefollowingwiththehintsgivenin
thebrackets:
1.P:
I’vecomeheretopickupmywife.IwonderifsheisontheincomingflightfromOsakatoday.
A:
__________________________________.
P:
NancyForster.ButIforgotherflightnumber.
A:
__________________________________.（twoflightstoday/nopassengerlistavailablenow/checkin
twohours）
P:
I’llcomehereinabouttwohourstoseeifsheisontheflight.
2.P:
Couldyoutellme,Miss,wheretogoforflightMU532toHongKong?
A:
_________________________________.（gateNo.13straightahead）3.P:
Excuseme.WhenisMU584fromSeattleexpected?
A:
_________________________________.（at6:
20）
4.P:
CanyoutellmewhereIcanleavemybaggageforanhourorso?
A:
_________________________________.（LeftBaggageOfficeonthegroundfloor/international
arrival）
5.P:
HaveyouanyfurtherinformationaboutthedelayedflighttoHongKong?
A:
_________________________________.（onemorehourdelay/ETD:
6:
30p.m./mealserviceoffered）6.P:
MayIaskwhytheflighthasbeendelayed?
A:
_________________________________.
7.P:
Imissedthe9:
00flighttoGuangzhou.Anychancesofmeboardingthenextavailableflightbefore
lunch?
A:
_________________________________.（goonstandbyonnextavailableflight）8.P:
Iwanttogodowntown.Whereistheairportbusstation?
Doesthebusrunregularly?
A:
__________________________________.
IV.BlankFilling.
Completethefollowingdialogueswithsuitablewordsorphrases:
1.DialogueOne
P:
I’vecomehereto__________myparentsattheairport.Idon’tknowifthey’reontheflight.
A:
What’s__________?
P:
FlightMU924fromTokyo.
A:
Wehaven’tgotapassengerlistyet,butwehavebeen__________thattheflighthasbeen__________
owingtopoorweather.
P:
Whendoyouexpectitthen?
A:
Asthedepartureoftheflightwasabout2hoursbehind__________,theestimatedtimeof
__________willbearoundfouro’clock.
2.DialogueTwo
P:
Excuseme.It’snearly________fordeparture.Whyhasn’tmyflightbeen________yet?
A:
MayIknowyour________,please?
P:
FlightMU919.
A:
I’mafraidyourflightmayprobably________.Inthiscaseitwillsoonbeannounced.
P:
What’sthereasonforthedelay?
A:
Becauseof_______________.
P:
Why?
It’safinedayhere?
A:
Ididn’tmeantheweatherhere.It’sraininghardinNagasaki.Besides,thevisibilityenrouteispoor,too.
P:
Isee.________dowehavetowait,then?
A:
It’sprettyhardtosay.We’re________foranimprovementin________conditions.Ithinkyourflight
will________assoonastheweatherbecomes________forflying.Pleasewaittillyourflightis
announced.
PartFourCommunicationActivity
I.Hereareseveralsituationsatthedepartureandarrivalareas.Supposeyouareapassengerserviceagentattheinformationcounter,pleaseofferhelptothefollowingpassengers.
AttheDepartureArea
1.Passenger:
Youwanttoknowthecheck-intimeandthecounterforFlightJL782toTokyo.
Agent:
JL782leavesat2:
35p.m.Thecheck-incounterforthisflightisonNo.5islandandcheck-infor
internationalflightbeginstwohoursbeforedeparturetime.
2.Passenger:
YouaregoingtoParisonFlightMU553at5:
20p.m.Buttheflighthasbeenannouncedfordelay.
Youwanttoknowthereasonandthelengthofthedelay
Agent:
FlightMU553hasbeendelayedforminormechanicaltrouble.Itwillbedelayedfortwohoursorso.
ETDis7:
25p.m.Inthemeantimepassengersareofferedamealserviceattheairport
restaurant.
3.Passenger:
You’vejustmissedtheflightMU571leavingforHongKongat12:
55p.m.
Askyouragentifyoucanbeputonanotherflight,whichleavesasearlyaspossible.
Agent:
Therearenoseatsavailableonnextflightleavingat3:
50p.m.Youcanonlyputhimonstandbyon
flightMU535whichleavesasearlyas4:
35p.m.Butthereisnoguarantee.
4.Passenger:
YourflightMU5510leavingHangzhouat10:
25a.m.forWenzhouhasbeenannouncedfordelay
becauseofaheavyraininWenzhou.Youwanttoknowthelengthofthedelay,foryouare
worriedaboutbeinglateforthebusinessappointmentarrangedearlythisafternoon.Asthere
isnosignofstopinrain,youwanttocanceltheflightandtakeanexpressbustoWenzhou.
Meanwhileyoudemandafullrefundofyourticket.
Agent:
MU5510leavingHangzhouat10:
25a.m.forWenzhouhasbeendelayedforathunderstorm
inWenzhou.NoETDisavailableandtheflightwillnotdepartuntiltheweatherimproves.
Youpersuadeyourpassengertowaittilltherainstops.Butifheinsistsandcancelstheflight
heshouldberesponsibleforthecancellationcharge.Theairlineregulationstatesthatifa
ticketrefundisrequestedwithin2hoursbeforeflightdeparture,30%oftheticketfarewillbe
charged.
AttheArrivalArea
1.Passenger:
You’vejustarrivedattheairterminal.Youwanttopickupyourfriendwhoiscoming
fromBangkokonflightMU548arrivingat7:
50p.m.Youenquirewheretomeetthe
passengersfromthatflight.
Agent:
FlightMU548willbelandinginab
升级会员 