社交中的商务交流000.docx

社交中的商务交流000.docx

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社交中的商务交流000

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BusinessCommunicationinSocialContact

社交中的商务交流

摘要

随着社会的发展和中国加入WTO之后，商务交流变得越来越重要的，同时他在我们日常生活和工作中起着重要的作用，通过商务交流我们可以互相学习彼此了解，同时也促进了我们生意的合作，进一步吸取和学习我们友好国的先进技术和宝贵经验来促进我们领域的更好发展进步。

事实上，我们当中的部分人每天都在进行着商务沟通和交流。

本文就会就社交中的商务交流给我们详细讲解，本文将分为7部分开来给我们阐述社交中的商务交流，第一部分是文章的引言部分，第二部分给商务交流下了定义，使我们知道了什么是商务交流，第三部分是告我们了具体商务交流的种类，第四部分阐述商务交流的重要性，第五部分和第六部分是本文的主体部分，分别阐述了如何才能有效的进行的商务交流和我们在商务交流中应该注意的事项，最后一部分是本文的结论部分，对全文进行了总结。

希望大家能够从本文中受益，在我们商务交流中能够取得更大的进步。

关键词：

商务交流,社交,商务活动

Abstract

WiththedevelopmentofsocietyandChinaenterintoWTO,businesscommunicationismoreandmoreimportant,atthesametimeitplayimportantroleinourdailylifeandjob.Wecanknoweachother,leaneachotherandnegotiateourbusinessviabusinesscommunication,fromwhichweabsorbtheadvancedtechnologyfromournearcountryandmakeagoodprogressinourownjobandfiled.Asamatteroffact,someofusmakebusinesscommunicationeachday.

Thispaperwillgiveussomeinformationforthebusinesscommunicationindetail.Thispaperwilldivideinto7partsforustoexplainthebusinesscommunication.Thefirstpartistheintroductionofthispaper;thesecondpartisthedefinitionofthebusinesscommunication,fromwhichwecanknowwhatbusinesscommunicationis;thethirdpartwilltellusthetypesofbusinesscommunication;fromtheforthpart,wecanknowtheimportanceofbusinesscommunication;thefifthpartandthesixthpartisthebodyofthispaper,itwilltellushowtocommunicateeffectivelyinbusinessandwhatshouldwepayattentioninbusinesscommunication;thelastpartistheconclusionofthepaper.Hopewecanbenefitalotfromthispaperandmakemoreprogressinourbusinesscommunication.

Keyword:

businesscommunication,socialcontact,businessactivies

Acknowledgement

Onthecompletionofmythesis,Ishouldliketoexpressmydeepestgratitudetoallthosewhosekindnessandadvicehavemadethisworkpossible.

IamgreatlyindebtedtomytutorProfessor…whogavemevaluableinstructions,andurgedmetobeginmyresearchworkassoonaspossible.Hiseffectiveadvice,shrewdcommentsandquickcorrectionshavekeptthethesisintherightdirection.

IamgratefultoProfessor…,Professor…,Professor…andProfessor…of…University.TheyhaveimprovedmeinlanguageandinresearchmethodologyandhaveshownmeintothefascinatingworldofEnglishliteratureandwesternculture.

Mygratitudeistomy…whoconstantlyencouragedmewhenIfeltfrustratedwiththisdissertation.Iamgratefulforhisconstructivesuggestionsandcarefulreadingofthemanuscript.

Contents

摘要.………………………………………………………………………………………….Ⅰ

Abstract.………………………………………………………………………………………..Ⅱ

Acknowledgements………………………………………………………………………….....Ⅲ

1.Introduction.………………………………………………………………………………...1

2.DefinitionofBusinessCommunication…………………………………………...2

3.TypesofBusinessCommunication...................................3

3.1ElectronicCommunication…………………………………………………….3

3.2Employmentcommunication………………………………………………...3

3.3NonverbalCommunication…………………………………………………..3

3.4VerbalCommunication……………………………………………………….4

3.5Writtencommunication………………………………………………………4

4.TheImportanceofBusinessCommunicationinSocialContact...…………...........4

4.1BusinessCommunicationsMakeOurBusinessMoveFurther………….…….4

4.2CommunicationMakesDifferentCulturalPersonTogether…………………..5

4.3BusinessCommunicationWillKeepBusinessRelationshipClose…………...6

5.HowtoCommunicateEffectivelyinBusiness……………………………….........7

5.1Structure................................................................................................................7

5.2Clarity…………………………………………………………………………..8

5.3Consistency………………………….………………………………………....8

5.4Relevancy……………………………………………………………………....9

5.5Primacy/Recency……………………………………………………………....9

5.6AttentionandApprehension………………………………………………….11

6.ThePointsWeShouldPayAttentioninCommunication………………………...11

6.1.GreetingandMeeting…………………………………………………….….12

6.2.LearnHowtoMakeSmoothIntroductions………….....……………………13

6.3.Addressing……………………………….…………………………………..13

7.Conclusion……………………………………………………………………………….…..14

References……………………………………………………………………………………15

1.Introduction

With2008BeijingOlympicGameheldinChinaandfinancialcrisiscoming,businesscommunicationisbecomingmoreandmoreimportantandpopular.However,businesspeopleplaydifferentroleseverydayday---frombeingamanager,toaprofessionalorrepresentativeofanorganization,inalltheseroles,speakingfunctionsasanimportanttoolforthecommunication.Whatreallymatterforthemisnothowmanyrolestheyact,butinwhatwaytheyspeak.Meanwhile,agoodspeechasbasedonagoodoutline,whichhelpsthespeakertogethisideassystematized.Anoutlinestartswiththeselectionofanappropriatetopic.Inthecourseoftopicselection,thespeakershouldpayattentiontothedelimitationandjustificationofagiventopic.Aftertopiccomesformulizationoftheoutline,whichoftenstartswithsomeroughorincompleteideas.Thespeakershouldtrytogethisideasdevelopedonthebasisoftheseoriginalideas.Nonverbalcommunication,composedofpictures,dresses,eyecontact,spatialsignals,andgesturesandsoon,isasimportantasverbalcommunication.

PersonalcommunicationsinBusinessisveryimportantintodayfastmovingworld.Thecommunicationprocessisveryimportant,itisestimatedthat80percentofmessagesgetdeport.Forbetterresults,weshouldreplace“Youstatements”with“Istatements.”Thatwillbringthepersonoffofthedefensiveapproach.Ifyouworkthemoutearly,itwillbemucheasierforyouandtheotherperson.Selecttherighttimeandplacetodiscusssomethingsothatpersonhasyourfullattention.Overwhelmingotherwithyou,disclosureisnotagoodidea.Youshouldbeopen,butdon’tsharetoomuch,toofast.Beforesayinganythingconsidersthesethreethings.

2.DefinitionofBusinessCommunication

Asweknow,communicationusedtopromoteaproduct,serviceororganization;relayinformationwithinthebusiness;ordealwithlegalandsimilarissues.Itisalsoameansofrelyingbetweenasupplychain,forexampletheconsumerandmanufacturer.Andatitsmostbasiclevel,thepurposeofcommunicationinsocialcontactistoprovidewiththeinformationtheyneedandtomakeourbusinesssuccess

BusinessCommunicationencompassesavarietyoftopics,includingmarketing,branding,customerrelations,consumerbehavior,advertising,publicrelations,corporatecommunication,communityengagement,research&measurement,reputationmanagement,Interpersonalcommunication,employeeengagement,Onlinecommunication,andeventmanagement.Itiscloselyrelatedtothefieldsofprofessionalcommunicationandtechnicalcommunication.

Businesscommunicationcanalsorefertointernalcommunication.Acommunicationsdirectorwilltypicallymanageinternalcommunicationandcraftmessagessenttoemployees.Itisvitalthatinternalcommunicationsaremanagedproperlybecauseapoorlycraftedormanagedmessagecouldfosterdistrustorhostilityfromemployees.

BusinesscommunicationisacommontopicincludedinthecurriculaofMastersofBusinessAdministrationprogramsofmanyuniversities.

3.TypesofBusinessCommunication

Itisveryimportanttoknowthetypeofbusinesscommunicationusedinordertoknowthespecificetiquettesandstandardstouseinaspecificsituation.Therearefivetypecommunicationsusedinbusiness.

3.1ElectronicCommunication

Electroniccommunicationcomprisesdifferentmodesofcommunicationoutfromthetraditionalway.Itincludese-mail,fax,teleconferencingandvoicemail.Thisisusedforexternalcontactsandforpeoplewithinthebusinessorganization.

3.2EmploymentCommunication

Employmentcommunicationisreferringtothecommunicationusedforemployeesbutspecificallyforacceptingapplicantsforajob.Itincludesapplicationletter,signcontract,follow-upcommunications,andinterviewandresumesandsoon.

3.3NonverbalCommunication

Nonverbalcommunicationisamodeofcommunicationthatusesbodylanguageandothermeansofcommunicatingwithouttheuseofutteringwords.Itincludesbodylanguage,expression,gestures,professionalappearance,timeorspace.

3.4VerbalCommunication

Verbalcommunicationisamodeofcommunicationthatusestheutteringofwordsincommunicatingtoexternalcontactsandemployees.Itincludesfeedback,instructions,presentations,andtelephone.

3.5WrittenCommunication

Writtencommunicationisacommunicationthatrequireswritinginordertomakeourcommunicationgofurther.Itincludesletters,memos,proposalsandreports.

4.TheImportanceofBusinessCommunication

4.1businesscommunicationsmakeourbusinessmovefurther

Communicationisessentialforlifeingeneralbutinbusinesssettings,itiscritical.Onthehand,ineffectivecommunicationisamajorobstacleinbusiness.However,itismorethanjustamatterofspeakingandhearing,especiallywithinabusinesssetting.Wecansaythatthebusinessdevelopmentdependonbusinesscommunicationandgoodcommunicationisagoodbusiness,withtheadvancedtechnologydeveloprapidlyandwedobusinessnotonlyindomesticbutalsowithforeignercustomers.However,weshouldupdateourproductsinformationexchangeideasintimetoourclients,suchastheprice,characteristic,materialandsoon.Inthisway,theclientswillknowourproductsorservicesexactly.Further,theyaremuchmorelikelytorespondinapositivemannerifthemessagewascommunicatedeffectively.Apoorcommunic