ebay产品模板Word文档格式.docx
《ebay产品模板Word文档格式.docx》由会员分享,可在线阅读,更多相关《ebay产品模板Word文档格式.docx(12页珍藏版)》请在冰点文库上搜索。
hi,thankyouforyourmessage.
wejustseperatetheinvoicetoyou,andwejustsendacancelrequesttoyouforone,plsacceptthatthenyoucanonlypayforone.thanks
客人要求取消已经开unpaidcase的回复
ebaywillautomaticallysendapaymentreminderifitstillnotreceivethepaymentinoneweek.wecancanceltheorderforyoubeforeebayopenaunpaidcaseautomatically.butweareunabletocancelthepaymentreminderandthetransactiononceebaysentit.butpleasedonotworry,itwillcloseautomaticallythen,youdonothavetopayforthat.
thanks
客人一个取消,一个发货
hi,thankyouforyourquickresponse.
asyourrequest,wesentacancelrequesttoyou.pleaseacceptthatthenyoudonothavetopayanything..
wehavepostonetoyoutoday.
pleasebearinmindthattheitemisshippedfromchinaandittakes16to30daystoreachmostcountry.pleasebemorepatientforthat.
客人要求退款取消定单.
asyourequest,wehaveprocessedfullrefundtoyouthroughpaypal.pleasecheckit.
meanwhile,wesentacanceltransactionrequesttoyou.pleaseacceptthatthenyoudonothavetopayanything.
客人地址不详
hi,thankyouforyourpayment.
couldyouconfirmyourshippingaddressforusplease.aswefoundthattherewasnohousenumberonyouraddresswhenwepackageittoday.asyouknow,buyershouldmakesuretheiraddressinpaypalorebayiscorrectandvalid.pleasegetbacktousasap,otherwisewewillpostin2workingdayslaterifwehavenotheardfromyou.
客人购买giftbox,要求取消.
unfortunately,asclearlystatedinthelisting,wedonotsellgiFtboxseperately.giftboxisforpeopelwanttowrappwalletasapresent.giftboxisfree,wecharge£0.99extraisforpostageextracost.weapprecaitethatyoucanreadthefulldescriptionagain.yourunderstandingwillbemuchappreciated.wewillprocessfullrefundtoyouthenandcancelthetransactionifyoudonotliketopurchaseawallet.hopetohearfromyouasap.
客人询问批发
hi,thankyouforcontactingus.
wearehappytodothewholesalebusinesswithsomeothersellers.andwedohavesomegoodretailbuyersfromothercoutrysofar.
beforewetakeaboutthewholesalepricefor10pcs,100pcsoreven1000pcs.istronglyrecommendthatyoucantry1pcsfirst.onceyoureceivetheitem,youwillfindthequalityanddesign.itdoesnotmakeanysenceifyoudidnotseethequality,isitwecansupplyyouinmanydifferentitemsandstyles.
pleasegetbacktousthen
客人要求换货,但已发货
hi,thanksforyourmessge.
unfortunately,accordingtoebaypolicywehavetopackagein24hoursoncereceivingthefullpayment.soyouritemwaspostagedyestoday.youshouldleaveamessagewhenyoumakeapayment.
yourunderstandingwillbemuchappreciated
客人要求缩短运输时间
hi,thanksforyourmessage
ifyouaddanadditional£0.95forregistrationfee,wewillpostitbychinapostRegisteredtrackableairmail.aswestatedatimetableaboutthedeliverytimeinthelisting,normallyittakes12to20daystouk.
soifyoutakethisoffer,plsaorderwithoutpaymentandleaveamessageforusthenwewillsendyouanewinvoice
haveagoodday
客人东西坏了要求其发图片
sorrytohearthat.allitemare100%brandnewwithfullpackageandithadbeenfullycheckedbeforesendingout..weappreciatethatyoucantakesomephotoandsendthephotostotheebaymessageasattachment..pleasedonotworry,wewilldoourbesttosortoutanyproblemforyou.
(ps)hereisthewayhowtouploadphotointhemessageasattachment,firstyouclickreply,thenclickattachphotos,thenyoucanuploadphotos.
plsgetbacktousifuneedmorehelp.thanks
篇二:
ebay通知cs模板
通知cs的模板,大概有以下几种情况,那些因为某些问题导致我们发不了货的,就按缺货的模板通知客人,比如“此地区不发标准,不发dpd,超长”及“不发此国家”等,
那些通知cs、hold住的,除了要通知客人,自己也要做记录跟进,有以下几种情况:
1.缺货的,通知客人的同时,可以填退款,第二天要通知物流的同事取消订单
2.地址有问题、邮编不正确、不发军区邮编、偏远地区要加收钱的等这些需要等客人回复才能处理的,就先等客人的回复,根据客人的回复来处理(发货货取消订单),再通知物流的同事“取消订单”或“解hold、发货”等。
这些一般是等1-2周的时间,如果客人一直没回复的,就再通知客人:
“我们先取消订单fullrefund给他,他想要就再买”
3.paypalholdpayment、unclearpayment等还没收到clearpayment的,要过几天就进paypal查是否clear,如果客人回复说已clear了,也要进paypal确认清楚,再通知物流解hold、发货
还没发货的,地址有问题的:
sorrytobotheryou.wehavetriedtosendtheitemtoyou.
butweareinformedbythecourierthatyouraddressisntcorrect.
theaddressfromyourpaymentis输入系统的地址.
wouldyouplskindlyofferthecorrectaddressandyourphonenumberforustosendtheitemtoyou
orplskindlyofferanotheraddresstosendtheitem.
wewontsendtheitemoutuntilwereceiveyourconfirmation.
sorryfortheinconveniencecausedtoyou.lookforwardtoyourreply.
还没发货的,邮编不正确的:
sorrytobotheryou.sorrywhenwetriedtosendtheitemtoyou,weareinformedthatthezipcodeofyouraddress"
输入客人的邮编"
isincorrect.
wouldyouplskindlyconfirmyourpostalcodefirst
isitright
orwouldyouplskindlytellusanotheraddresssothatwecansendtheitemtoyouorwouldyouliketocanceltheorderforafullrefund
plskindlyadvicethat.
wehaveheldyourorderandwewontsenditoutuntilwereceiveyourreply.sorryagainfortheinconveniencecausedtoyou.
lookforwardtoyourreply.
已经发货的,邮局通知我们地址有问题,派送不了的:
sorrytobotheryou.
sorryyourparcelcouldnotbedeliverytoyouduetotheaddressisincorrect.wehave
senttoyourfollowaddress:
输入客人的地址
wouldyoumindcontactyourlocatepostofficeasap
wouldyoumindkindlyletusyourknowtelephonenumberaswell.
wewillcontactourpostofficetofollowuptheitem.
sorryforanyinconveniencecaused,hopeyouwontmind.
lookingforyourreplysoon.
item到了,但是没人接收的,要通知客人联系快递公司(黄色那里要根据实际情况改为对应的快递公司的名字):
sorrytobotheryou.
sorryweareinformedthatyouritemhasbeenarrivedyouraddress,buttheresnobodytoreceiveit.
andthepostofficehasleftyouacard.wouldyouplscontactyourlocaldpdtoreceivetheitemsoon
oritwillbereturnedtous.
sorryagainfortheinconveniencecausedtoyou.
通知reversal:
Forebayitemnew17.1"
lcdscReenFoRtoshibasatellitem60-166(填入相应的itemtitle)item#350465454939(填入相应的itemid)
wegotabadnewsfrompaypalthatthepaymenthasbeenreversedtoyourpaypalaccountbyyourbank.
weneedyourhelpforthisissue.
wouldyoupleasecheckyouraccountforthedetailsandrepaythisamounttoourpaypalaccount
sincerelyhopeforyourkindunderstanding.
thebankoftendoesthisannoyingaction.
couldyoupleasepaythese金额toourpaypalaccount:
输入我们相应的邮箱地址atyourconvenience
thanksalotforyourkindhelpinadvance.
lookingforwardtohearingfromyousoon.
不发军区邮编:
sorrywhenwetriedtosendtheitemtoyou,weareinformedthatthezipcodeofyouraddressbelongstomilitaryareacommandszipcodeandthepostofficecantsendtheitemtoyouraddress.
wouldyouplskindlytellusanotheraddressandyourphonenumbersothatwecansendtheitemtoyou
orwouldyouliketocanceltheorderforafullrefund
wehaveheldyourorderandwewontsenditoutuntilwereceiveyourreply.
bestregards.
偏远地区,改发dhl,要加收3.5gbp(这个要根据具体情况改一下标黄色的地方):
sorryweareinformedbyhermesthattheycantsendtheitemtoyouraddressduetoyouraddressbelongstoremotearea.
andwefoundthatthedhlcandelivertheitemtoyou,butthepostageismoreexpensivesothatyouneedtopayforextra3.5gbp.
wouldyouplskindlytellusthatyouwouldliketopayfortheextra3.5gbpandhavetheitemsendbydhltoyouasap
wehaveheldyourorderandwwontsenditoutuntilwereceiveyourreply.sorryagainfortheinconveniencecausedtoyou.
通知paypalhold:
sorrytotellthatyoupaymenthavebeenheldbypaypal.
wewillsendyouanitemuntilwereceiveyourpayment.
anyquestion,plsfeelfreetocontactus.
unclearpayment:
(也适用expresscheckoutpayment、mobileexpresscheckout等没收到clearpayment的情况)
sorrytotellthatyoupaymentisunclear.
wewillsendyouanitemunstillwereceiveyourclearpayment.
屏的,刚买就缺货的,发不了货的:
thankyouforyourpurchase,butweresorrythatwereinformedbyoursupplier,thisbatchofscreenhavesomequalityproblems.
andaccordingtothefeedbacksfromourbuyersthesedays,weguesssomeoftheitemsarefaulty,weregoingtoreturnalltheitemstothesupplier.
wecantrisksendingyouafaultyitemandthenewitemscouldnotbearrivedinashorttime.
sowewouldliketogiveyouafullrefundfirst.
sincerelyapologizeforthisunexpectedcaseandsorryagainforanytroublescaused.wouldyoumindrepaytheitemwhenwegetbacktheitemifyouarestillinterestedin
plsunderstand,hopeyouwon’t
mind.
bestRegards
其他产品,刚买就缺货的,发不了货的:
thankyouforyourpurchase,butweresorrythatwereinformedbyoursupplier,thisbatchofitemhavesomescratchesonthem.
sincerelyapologizeforthisunexpectedcaseandsorryagainforanytroublescaused.wouldyoumindrepaytheitemwhenwegetbacktheitemifyouarestillinterestedinplsunderstand,hopeyouwon’tmind.
thankyouforyourpurchase,butweresorrythatwereinformedbyoursupplier,thisnewbatchofitemwasoutofstockjustnow.
sincerelyapologizeforthisunexpectedcaseandsorryagainforanytroublescaused.wouldyoumindrepaytheitemwhenwegetbacktheitemifyouarestillinterestedinplsunderstand,hopeyo