跨境电商干货与海外买家沟通物流状态的英语模板文档格式.docx

跨境电商干货与海外买家沟通物流状态的英语模板文档格式.docx

《跨境电商干货与海外买家沟通物流状态的英语模板文档格式.docx》由会员分享，可在线阅读，更多相关《跨境电商干货与海外买家沟通物流状态的英语模板文档格式.docx（6页珍藏版）》请在冰点文库上搜索。

　　包裹投递成功“Delivered”（当包裹显示投妥，而收件人声称未收到时）

　　包裹运输过久“Expired”（大部分为时效延误/目的地国家不能查到投妥/官网不更新状态等）

　　包裹可能异常“Alert”（大部分为退件/海关单号/损坏/丢失等问题）

　　Notfound:

　　Dearvaluedcustomer:

　　Hello!

IappreciatethetimeyouhavetakentocontactusaboutyourorderwithtrackingnumberRC867773406HK（示例单号）andIamhappytoassisttoday.

　　Aspertrackingresultpoweredby,I'

mverysorrytoinformyouthatyouritemisstilllackoftrackinginformationrightnow.Ifyougotatrackingresultas"

Notfound"

it'

stellingyouthatyourtrackinginformationisunavailable,itdoesn'

tmeanthatwehaven'

tbeenmailedyouritem.

　　（Note:

Theremaybeadelaybetweenscanningeventsandtheavailabilityoftrackinginformationrelatedtothosescanningevents.Thetrackinginformationmaynotappearonlineimmediately.Normallyittakesafewdaysaftertheitem（s）havebeensentfortrackingdetailstobeavailablefromtheshippingcarrier.）

　　Therefore,pleaseholdonforafewmoredaysandtrytocheckyourordersometimelater?

　　Thanksforyourbusinessagain!

　　Haveaniceday!

　　Bestregards,store888

　　Transit:

　　Hereisalinkforyoutorefyourpackagestatusintransportation：

　　这里复制17track查询完的结果链接就可以了。

　　Aspercurrenttrackingresult,yourshipmenthasbeenshippedanddispatchedbytheshippingcarrierof（HKPost）RegisteredAirmailondate2014-09-21

　　Itisstillduringnormalshippingperiodandithasn'

tarrivedinyourdestinationcountryas（countryname）yet.Iwouldbeverythankfulifyoucouldbemorepatiencewiththisoverseasshipment.Fromourexperience,forthiskindofmailtype,theshippingtimeishighlydependonthepostalcarrierandlocalcustoms/taxes,etc.Itusuallytakesafewweeksfromourorigincountrytooverseasdestinationcountriesafterdispatching.Therefore,pleaseholdonforafewmoredaysandIwouldbeverygratefulifyoucanwaitforyourorderpatiently.

　　Pickup:

　　到达待取或者到达目的地国家都行!

到达待取可能是第一次投递失败或者是到达投递点!

注意修改!

　　I'

mgladtoinformyou,aspercurrenttrackingresult,yourpackageisreadytopickup/hasbeenarrivedinyourcountry.

　　Pleasecontacttheshippingcarrieras[USPS]togetinstructionofwheretopickupyourorder/schedulearedeliveryprocess.PleasecontactwiththembythebelowinformationandIhopeyouwillreceiveyourpackageinshortly.

　　Carriername:

USPS（示例邮政运营商）

　　Helpline:

1-800-222-1811（示例邮政运营商帮助热线）

　　Generally,Thecarrierhascollectiondeadline,So,Iwouldliketoadviseyoucontactthecarrieratoncesoyourorderwon'

tbereturnbacktous.

　　ItrulywishyouwillbesatisfiedwithyourpurchaseandI'

mlookingforwardyouwillconfirmyourorderassoonasyourgottheitem.Ofcourse,ifyouliketheitem,pleaseleaveusapositivefeedback.

　　Delivered:

　　查询结果签收，而收件人声称未收到件的情况非常多哦，注意一下。

IappreciatethetimeyouhavetakentocontactusaboutyourorderwithtrackingnumberRJ014099257CN（示例单号）andIamhappytoassisttoday.

　　Hereisthedetailedtrackinginformationforyourorder:

　　Number:

RJ014099257CN

　　Status:

Delivered（30Days）

　　Destination:

UnitedStates

　　2014-09-2916:

01PHOENIX,AZ85031,Delivered,Youritemwasdeliveredat4:

01pmonSeptember29,2014inPHOENIX,AZ85031.

　　2014-09-1914:

51PHOENIX,AZ85031,NoticeLeft（NoAuthorizedRecipientAvailable）

　　2014-09-1907:

42PHOENIX,AZ85031,OutforDelivery

32PHOENIX,AZ85031,SortingComplete

　　2014-09-1904:

23PHOENIX,AZ85043,DepartedUSPSFacility

21PHOENIX,AZ85031,ArrivedatUnit

　　2014-09-1821:

42PHOENIX,AZ85043,ArrivedatUSPSFacility

　　2014-09-1802:

26KEARNY,NJ07032,DepartedUSPSFacility

　　2014-09-1717:

24KEARNY,NJ07032,ArrivedatUSPSFacility

24OriginPostisPreparingShipment

　　Poweredby

　　Aspercurrenttrackingresult,Ifoundthetrackingresultindicatethatyourpackagehasbeendeliveredsuccessfully.Ifyouhaven'

treceivedyourpackage,I'

dadviseyoucontactwiththeshippingcarrierdirectlytoverifymoredeliveredinformationsuchas"

Deliveredaddressandsignaturename"

.Duetoprivacypolicy,thecarriermaynotdisplaytheaddressee'

snameandaddressonline,thoughtheywouldkeepthemattheirinteriorsystem.

　　AndI'

m100%positivethatIhaveshippedyourordertoyourdesignatedshippingaddressasthefollowing:

　　在此处可以确认一下收件人的地址及邮编等资料;

　　Beforeyoucontactwiththeshippingcarrier,MayIadviseyoucheckwithyourfamilies,roommates,andneighbors,etc.Seeifanyonehassignedtheitemforyou.

　　Iwillbeheretoassistyoufindyourorder,keepmeposted.

　　Alert:

　　退件原因很多，到达目的国家后没有投妥成功的，引起的原因多为关税/或者投递不成功保留过期等;

还有一部分原因，可能是由海关问题引起的，没有从中国成功封发出口或者没有办法进入目的地国家。

要如何解决要卖家自行编辑邮件~

　　Iregrettoinformyou,aspercurrenttrackingresult,Ifoundthetrackingresultindicatethatyourpackageisundergoinganunusualcondition.Itwasreturningbacktous.Thepossiblereasonforreturningwillbewrittenonthepackage（Incorrect/illegible/incompleteaddress,expiredretentionperiod;

theaddresseefailedtocollecttheitem;

theaddresseedoesnotresideatthegivenaddress;

refusedtoacceptbyaddressee,etc.）Icaninformyoufurtheronceitreturnedbacktous.Dependingonthisunusualsituation,Myapologiesfortheinconvenience.Iwouldwillingtoresolvethisproblembymakingfullrefundorreplaceoneandsendtoyou.（退件问题要具体情况，需要怎么解决要修改）。

　　Again,pleaseacceptmysincereapologiesandletusknowwhichmethodyouarepreferabletoresolvethisunfortunatesituation.

　　Expired:

　　这种状态是指从邮政官方接收到2-3个月内，查无投妥信息，提示买家注意沟通:

mverysorrytohearthatyoustillhaven'

treceivedyourorder.Underthiscircumstances,I'

dadviseyoucontactwiththeshippingcarrierinyourcountryandverifyiftheyhavereceivedyourshipmentfromoverseas.

　　Andatthemeanwhile,Iwillstarttocommenceaformalinvestigationintowhereaboutsofyourorderwithourshippingcarrierhere.Butitgonnatakesometimes,couldyouwaitfortheirresponseaspatientasyoucan?

　　Ihopethereasonfordeferringyourorderwillbeclarifiedbyourcarrierinshortly.

　　ThanksagainforyourpatienceandIwillbeheretoassistyoualongonthissituationuntilyougetyourorder.Again,pleaseacceptmysincereapologiesforthisunfortunatesituation.