LaudonChapter2.docx

LaudonChapter2.docx

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LaudonChapter2

ManagementInformationSystems:

ManagingtheDigitalFirm,11e（Laudon/Laudon）

Chapter2GlobalE-Business:

HowBusinessesUseInformationSystems

1）Operationalmanagementisresponsiblefordirectingtheday-to-dayoperationsofthebusinessandthereforeneedstransaction-levelinformation.

Answer:

TRUE

Diff:

1PageRef:

45

AACSB:

Reflectivethinkingskills

CASE:

Content

Objective:

2.2

2）Decidingwhethertointroduceanewproductlineistheresponsibilityofanoperationalmanager.

Answer:

FALSE

Diff:

2PageRef:

45-47

AACSB:

Analyticskills

CASE:

Analysis

Objective:

2.2

3）TataMotorshadtorevisemanyofitsmanufacturingprocessestosupportdigitalmanufacturing.

Answer:

TRUE

Diff:

3PageRef:

42

AACSB:

Useofinformationtechnology

CASE:

Content

Objective:

2.1

4）Transactionprocessingsystemsaremostcommonlyusedbytheseniormanagementlevelofanorganization.

Answer:

FALSE

Diff:

2PageRef:

45

AACSB:

Useofinformationtechnology

CASE:

Content

Objective:

2.2

5）Atransactionprocessingsystemisacomputerizedsystemthatperformsandrecordsthedailyroutinetransactionsnecessarytoconductbusiness.

Answer:

TRUE

Diff:

1PageRef:

45

AACSB:

Useofinformationtechnology

CASE:

Content

Objective:

2.5

6）Ahotelreservationsystemisatypicalexampleofamanagementinformationsystem.

Answer:

FALSE

Diff:

2PageRef:

45

AACSB:

Useofinformationtechnology

CASE:

Content

Objective:

2.5

7）Managementinformationsystemstypicallysupportnonroutinedecisionmaking.

Answer:

FALSE

Diff:

2PageRef:

48

AACSB:

Useofinformationtechnology

CASE:

Content

Objective:

2.2

8）Enrollingemployeesinbenefitsplansisabusinessprocesshandledbythefinanceandaccountingfunction.

Answer:

FALSE

Diff:

2PageRef:

43

AACSB:

Useofinformationtechnology

CASE:

Content

Objective:

2.1

9）Functionalsystemsthatsupportbusinessprocesseswithinasinglefunctionalgroup,suchashumanresources,arebeingphasedoutinfavorofcross-functionalsystems.

Answer:

TRUE

Diff:

2PageRef:

45

AACSB:

Useofinformationtechnology

CASE:

Content

Objective:

2.2

10）ManagersneedTPSstomonitorthestatusofinternaloperationsandthefirm'srelationswiththeexternalenvironment.

Answer:

TRUE

Diff:

2PageRef:

46

AACSB:

Useofinformationtechnology

CASE:

Content

Objective:

2.2

11）MostMISsusesophisticatedmathematicalmodelsorstatisticaltechniques.

Answer:

FALSE

Diff:

2PageRef:

45-46,49

AACSB:

Useofinformationtechnology

CASE:

Content

Objective:

2.2

12）Decision-supportsystemshelpmanagersmakedecisionsthatareunique,rapidlychanging,andnoteasilyspecifiedinadvance.

Answer:

TRUE

Diff:

1PageRef:

48

AACSB:

Useofinformationtechnology

CASE:

Content

Objective:

2.2

13）Decision-supportsystemsuseinternalinformationaswellasinformationfromexternalsources.

Answer:

TRUE

Diff:

2PageRef:

48

AACSB:

Useofinformationtechnology

CASE:

Content

Objective:

2.2

14）ESSsaredesignedtoservethemiddlemanagementoftheorganization.

Answer:

FALSE

Diff:

2PageRef:

51

AACSB:

Useofinformationtechnology

CASE:

Content

Objective:

2.2

15）ESSsaredesignedtoincorporatedataaboutexternalevents,buttheyalsodrawsummarizedinformationfrominternalMISandDSS.

Answer:

TRUE

Diff:

2PageRef:

51

AACSB:

Useofinformationtechnology

CASE:

Content

Objective:

2.2

16）ESSsaredesignedprimarilytosolvespecificproblems.

Answer:

FALSE

Diff:

2PageRef:

51

AACSB:

Useofinformationtechnology

CASE:

Content

Objective:

2.2

17）Informationsuppliedbyanenterprisesystemisstructuredaroundcross-functionalbusinessprocesses.

Answer:

TRUE

Diff:

2PageRef:

55

AACSB:

Useofinformationtechnology

CASE:

Content

Objective:

2.3

18）Enterprisesystemsoftenincludetransactionswithcustomersandvendors.

Answer:

TRUE

Diff:

2PageRef:

52-55

AACSB:

Useofinformationtechnology

CASE:

Content

Objective:

2.3

19）Supplychainmanagementsystemsaremoreexternallyorientedthanenterprisesystems.

Answer:

TRUE

Diff:

3PageRef:

56-57

AACSB:

Analyticskills

CASE:

Analysis

Objective:

2.3

20）Maintainingonlinedirectoriesofemployeeswithspecialareasofexpertiseisoneapplicationofknowledgemanagementsystems.

Answer:

TRUE

Diff:

2PageRef:

59

AACSB:

Useofinformationtechnology

CASE:

Content

Objective:

2.2

21）TataMotor'snewinformationsystem,enablingittoautomateprocessesinproductdesignandproductionengineeringplanning,isbestcategorizedasa（n）

A）KMS

B）TPS

C）DSS

D）ESS

Answer:

A

Diff:

3PageRef:

41-42

AACSB:

Analyticskills

CASE:

Analysis

Objective:

2.2

22）Identifyingcustomersisaresponsibilityofthe________function.

A）financeandaccounting

B）humanresources

C）manufacturingandproduction

D）salesandmarketing

Answer:

D

Diff:

1PageRef:

43

AACSB:

Reflectivethinkingskills

CASE:

Content

Objective:

2.2

23）Producingbillsofmaterialsisabusinessprocesswithinthe________function.

A）financeandaccounting

B）humanresources

C）manufacturingandproduction

D）salesandmarketing

Answer:

C

Diff:

1PageRef:

43

AACSB:

Reflectivethinkingskills

CASE:

Content

Objective:

2.2

24）Whichofthefollowingisanexampleofacross-functionalbusinessprocess?

A）identifyingcustomers

B）creatinganewproduct

C）assemblingaproduct

D）payingcreditors

Answer:

B

Diff:

2PageRef:

43

AACSB:

Analyticskills

CASE:

Analysis

Objective:

2.1

25）Whichtypeofsystemwouldyouusetochangeaproductionscheduleifakeysupplierwaslateindeliveringgoods?

A）ESS

B）TPS

C）MIS

D）DSS

Answer:

B

Diff:

2PageRef:

45-46

AACSB:

Analyticskills

CASE:

Analysis

Objective:

2.2

26）Tomonitorthestatusofinternaloperationsandthefirm'srelationswiththeexternalenvironment,managersneed________systems.

A）decision-support

B）knowledge

C）transactionprocessing

D）managementinformation

Answer:

C

Diff:

2PageRef:

46

AACSB:

Useofinformationtechnology

CASE:

Content

Objective:

2.2

27）Whichsystemsaretypicallyamajorsourceofdataforothersystems?

A）transactionprocessingsystems

B）managementinformationsystems

C）executivesupportsystems

D）decision-supportsystems

Answer:

A

Diff:

2PageRef:

46

AACSB:

Useofinformationtechnology

CASE:

Content

Objective:

2.2

28）Whichtypeofsystemwouldyouusetodeterminethefivesupplierswiththeworstrecordindeliveringgoodsontime?

A）ESS

B）TPS

C）MIS

D）DSS

Answer:

C

Diff:

2PageRef:

47-48

AACSB:

Analyticskills

CASE:

Analysis

Objective:

2.2

29）Arelocationcontrolsystemthatreportssummariesonthetotalmoving,house-hunting,andhomefinancingcostsforemployeesinallcompanydivisionswouldfallintothecategoryof

A）knowledgemanagementsystems.

B）transactionprocessingsystems.

C）executive-supportsystems.

D）managementinformationsystems.

Answer:

D

Diff:

3PageRef:

47-48

AACSB:

Analyticskills

CASE:

Analysis

Objective:

2.2

30）Theterm"managementinformationsystems"designatesaspecificcategoryofinformationsystemsserving:

A）integrateddataprocessingthroughoutthefirm.

B）transactionprocessreporting.

C）employeeswithonlineaccesstohistoricalrecords.

D）middlemanagementfunctions.

Answer:

D

Diff:

1PageRef:

47-48

AACSB:

Useofinformationtechnology

CASE:

Content

Objective:

2.2

31）Decisionsthatareunique,rapidlychanging,andnoteasilyspecifiedinadvancearebestsuitedtowhichtypeofsystem?

A）MIS

B）TPS

C）ESS

D）DSS

Answer:

D

Diff:

2PageRef:

48

AACSB:

Useofinformationtechnology

CASE:

Content

Objective:

2.2

32）________systemsareespeciallysuitedtosituationsinwhichtheprocedureforarrivingatasolutionmaynotbefullydefinedinadvance.

A）Managementinformation

B）Transactionprocessing

C）Decision-support

D）Knowledgemanagement

Answer:

C

Diff:

2PageRef:

48

AACSB:

Useofinformationtechnology

CASE:

Content

Objective:

2.2

33）Whichtypeofsystemwouldyouusetoforecastthereturnoninvestmentifyouusednewsupplierswithbetterdeliverytrackrecords?

A）ESS

B）TPS

C）MIS

D）DSS

Answer:

D

Diff:

2PageRef:

48-49

AACSB:

Analyticskills

CASE:

Analysis

Objective:

2.2

34）Decision-supportsystemsareoftenreferredtoasbusiness________systems.

A）information

B）intelligence

C）analysis

D）modeling

Answer:

B

Diff:

2PageRef:

49

AACSB:

Useofinformationtechnology

CASE:

Content

Objective:

2.2

35）WhichbenefitsofAirCanada'snewMaintenixsoftwarebestillustratetheDSScapabilitiesoftheirnewinformationsystem?

A）enhancedvisibilityoffleetwidedata

B）supportofexistingbusinessmodelandenterpriseresourceplanningandfinancialsoftware

C）increasedoperationalefficiencies

D）abilitytomatchworkrequirementsagainstchanginglocationsandflightschedules

Answer:

D

Diff:

3PageRef:

50

AACSB:

Analyticskills

CASE:

Synthesis

Objective:

2.2

36）ESSarespecificallydesignedtoservewhichleveloftheorganization?

A）operational

B）end-user

C）middlemanagement

D）seniormanagement

Answer:

D

Diff:

1PageRef:

51

AACSB:

Useofinformationtechnology

CASE:

Content

Objective:

2.2

37）Executivesupportsystemsareinformationsystemsthatsupportthe

A）long-rangeplanningactivitiesofseniormanagement.

B）knowledgeanddataworkersinanorganization.

C）decision-makingandadministrativeactivitiesofmiddlemanagers.

D）day-to-dayprocessesofproduction.

Answer:

A

Diff:

1PageRef:

51

AACSB:

Useofinformationtechnology

CASE:

Content

Objective:

2.2

38）Whichsystemsoftendeliverinformationtoseniorexecutivesthroughaportal,whichusesaWebinterfacetopresentintegratedpersonalizedbusinesscontent?

A）transactionprocessingsystems

B）executivesupportsystems

C）managementinformationsy