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OnelessontobelearnedfromtheJumbo-Koterprogramisthatinnovationisagoodwayforacompanytomaintainitspresenceinthemarketplace.TheWoosterBrushCompanyhasmadeanotableefforttocontinuetoinnovate,developingtrulybeneficialproductsinaverystodgy,old-fashionedbusinessformanyyears.TheJumbo-Koterproductlineisagoodexampleofthis.Thiscontinuousinnovationhasenabledthecompanytocompetesuccessfullywithoutparticipatinginindustrypricewars.Atthetimeofthiswriting,theWoosterBrushCompanywasintheprocessofdevelopingadditionalnewproductstomeetthepaintapplicationneedsofitscustomers.
SummaryMarketingPlanfor:
WoosterJumbo-KoterTMWoosterBrushCompany
MARKETINGPLANSUMMARY
BACKGROUND.Manypaintershaveproblemswiththeirmini-rollers.Becausetheserollersaresmallerthantraditionalrollers,theyaregreatforgettingpaintintotightplacesandcorners.Ontheotherhand,thesmallsizeoftherollersometimescausesittostickafteracertainnumberofuses.Paintersoftenbecomefrustratedwhentheyhavetodragastuckmini-rollerdownawall.ThisconsumerproblemledtoawholenewproductlinecalledtheJumbo-Koter,andtoamarketingplanthateffectivelyleveragedthestrengthsoftheWoosterBrushCompany.
MARKETREVIEW.Thepaintapplicatorindustryismadeupofarelativelysmallnumberofcompanies,anditchangesonlyslightlyfromyeartoyear.AtrendidentifiedbyWoosterBrushwastheinfluxofforeigncompetitionintothemini-rollermarket.Becauseoftheeffectivenessofusingamini-rollerfordetailpaintingjobs,themarketforthesesmallrollerswasgrowing.Asthiswashappening,severalmanufacturerswereimportingmini-rollersfromChinaandotheroffshoresources.WoosterBrushwasbeingforcedtocompetewiththeselower-pricedimports.
CONSUMERUSAGEANDATTITUDES.AprogramofstoreinterviewsandpersonalobservationsenabledWoosterBrushmanagementtodeterminethatmini-rollersweregainingmarketshareandwereerodingpaintbrushusagemoreandmore.Consumersrepresentthebulkoftheunitsales;
however,theytendtobuywhatisavailableandrecommendedinpaintandhardwarestores,andthesestorestypicallydisplayandrecommendwhatisusedbyprofessionalcontractors.Throughquantitativeandqualitativeresearch,WoosterBrushlearnedthatpaintingcontractorsgenerallyperceivedJumbo-Koterasasignificantimprovementoverthemini-rollersthatwerecurrentlyavailableinthemarket.
PLANNINGASSUMPTIONS.PriortolaunchingJumbo-Koter,themanagementofWoosterBrushmadeaseriesofassumptionsregardingtheoutcomeoftheimplementation.ThefollowingisalistofthekeyplanningassumptionsmadebyWoosterBrushCompany:
PaintandhardwarestoreswillgenerallyacceptdistributionofJumbo-KoterbecauseofthesuccesstheseretailershavehadwithpreviousnewproductsfromWoosterBrush.
ThefabriconJumbo-Koterrollerswillbeacceptedbyprofessionalsandconsumers.
ProfessionalpainterswillwanttouseJumbo-Kotermini-rollers.
PricingonJumbo-Koterwillbeacceptedaslongasthepricepointsaresimilartothoseofthelow-pricedmini-rollerscurrentlyonthemarket.
ShouldJumbo-Koternotbesuccessful,WoosterBrushwillstillbeabletocaptureashareofthemini-rollermarketwithitscurrentmini-rollersystem.
Overthenextfewyears,Jumbo-Kotercouldmakeitpossibletoeliminatetheoldminirollersystem.
KEYSTRATEGICMARKETINGOBJECTIVES.Basedontheaboveplanningassumptions,themanagementofWoosterBrushsetupaseriesofspecifickeystrategicmarketingobjectivesfortheJumbo-Koterventure.ThefollowingarethekeystrategicmarketingobjectivessetbythemanagementoftheWoosterBrushCompany:
Toenticeconsumersandprofessionalstopurchaseamini-rollersystemthatisnotinterchangeablewithothermini-rollersystems.
Togetthemajorityofthetwenty-fourdifferentJumbo-Koterrollersandtwoframesintobroad-scaledistribution.
Totimetheexpansionofdistributionsothatproductionisabletokeepupwithretailsales.
Toachievespecificsalesvolumeobjectivesthatwillenabletheventuretopaybacktheinvestmentinnewequipmentwithinaspecifictimeframe.
TolaunchtheJumbo-Koterlinenationallyintheinitialdistributiontargetswithinthreemonths.
ToovercomethepotentialobjectionbyretailersandcustomersthattheJumbo-Kotercoversdonothaveafabriccoveringontheendoftherollers.
MARKETINGPLANELEMENTS
Brandname.Thenewmini-rollersystemwaslaunchedundertheoverallbrandnameWoosterJumbo-Koter.Thisnameappearedonallpackaginganddisplayheadersigns.Also,sevenadditionalnameswereusedtodifferentiatethedifferenttypeofcovers:
SuperFabTM,ProDoo-ZTM,MohairBlendTM,50/50TM,SuperTwistTM,Painter’sChoiceTM,andProFoamTM.TheoverallbrandnamestrategywastoleveragethepowerofthecurrentWoosterBrushimage.
Productline.Jumbo-Koterisacomprehensivelineoftwenty-fourdifferentmini-rollersandtwodifferentframes.Theshort-handleframehasa14-inchhandle,andthelonghandleframehasa261/2-inchhandle.Bothofthesearecageframes,whichturnmuchbetterthanthetraditionalwireframes.Boththeshort-handleframeandthelonghandleframehavea4-incharm,eventhoughthereare41/2-and61/2-inchrollercovers.Auniquebuttonontheendofallofthe61/2-inchrollercoversplugsintotheframe,enablingtheframetobeusedwithboththe41/2-andthe61/2-inchrollercovers.Thefabricsusedfortherollercoversvaryandaredifferentiatedbybrandname,pile,andwidth.Mostofthecoversarepackedtwoperpackage,althoughtherearesomecoversthatarepackedsixperpackage.
Pricingstrategy.TheJumbo-Koterproductlinewassetupwithadifferentpricepointforeachofthedifferentproductsintheline.Thepricingstrategywastohitthepricepointsofthelow-pricedimportedcompetition.ManagementfeltthatifJumbo-Koter’spriceswerewithinafewpenniesofthoseofthelow-pricedimports,itwouldhavetheadvantage.Jumbo-Kotermini-rollerswerelaunchedatlowerpricesthandomesticproducts,includingotherWoosterBrushmini-rollers.Whentheprogramwaslaunched,a10percentintroductoryallowancewasofferedontheentireline.
Salesanddistributionmethods.TheWoosterBrushCompanysellsitsproductsthroughanationalnetworkofdistributorsandbuyinggroups.Itdoeshavesomedirectaccounts;
Lowe’sandHomeDepot,forexample,aredirectaccounts.Jumbo-KoterwastobesoldintonationaldistributionbytheWoosterBrushCompany’ssalesforceandnetworkofservicepersonnel.
Advertisingcopystrategy.TheobjectiveoftheJumbo-Koteradvertisingwastocommunicatetopaintandhardwarestoresthatanewimprovedmini-rollerwascomingonthemarketandthatthismini-rollerwouldbeavailableonlyfromtheWoosterBrushCompany.WoosterusedtradeadvertisementsthattookadvantageofthestrongreputationoftheWoosterBrushCompanyname.Theseadvertisementsemphasizedthatthesenewmini-rollersrolledsmoothlyandrequiredfewertripstothepaintbucketbecausetheyheldmorepaintanddidnotstoprolling.Thenetresultwaslesscosttothepainter.
Advertisingmediastrategy.Jumbo-KoteradvertisingwasdesignedtoberunintradepublicationssuchasDo-It-YourselfRetailingandothermagazinestargetedtopaintandhardwarestores.TherewasnoconsumeradvertisingofJumbo-Koter.One-andtwopagespreadswereplacedinthesemagazinesatthetimeoftheproductlaunch.
Salespromotion.ThelinewaslaunchedwithincentivesforretailerstouseadisplaywiththeJumbo-Koterline.Thesediscountsweretobeofferedatproshowsandatdistributorshows.Aconsumerdiscountwasalsooffereduponintroductionoftheprogram.Apremiumpackthatincludedaframeandsixrollercoversinaboxwastobesoldduringtheproductlaunch.Itwastobeputonacounterorontherack.Theconsumerboughtthesixcoversandgottheframefree.
Publicity.PublicrelationswasalsousedtointroduceJumbo-Koter.Apressreleasewassenttoallofthekeytradepublicationspriortoplacementoftheprintadvertising.WoosterBrushCompanymanagementanticipatedthatasignificantnumberofarticleswouldresultfromthispressreleasebecauseWoosterBrushwasaregularadvertiserinallofthesemagazines.ThepressreleaseintroducedJumbo-KoterasanewproductfromtheWoosterBrushCompanyandincludedthemajorpointsfromtheadvertisingcopy.
In-storemerchandising.ItwasfeltthatakeytosuccessingettingthefullJumbo-Koterproductlineintoretailstoreswasanin-storedisplayprogram.Thecornerstoneofthisprogramwasatwo-footfreestandingmerchandiserthatincludedthefullJumbo-Koterproductline.WoosterBrushwouldgivetherackfreetoretailers.Apieceofliteraturefortheconsumerwasincludedwiththedisplay.
Timetable.AfterWoosterBrushpushedthebuttononamajordevelo