management题库.docx

management题库.docx

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management题库

二、Multiple-ChoiceQuestions（20选10）

Foreachofthefollowingchoosetheanswerthatmostcompletelyanswersthequestion.

1.FrederickTaylorperformedmostofhisworkin_______b________.

a.grapevineyardsinCalifornia

b.steelcompaniesinPennsylvania

c.autoassemblyplantsnearDetroit

d.cottonginsinAlabama

2.WhichofthefollowingisnotoneofFayal’sprinciplesofmanagement?

d

a.divisionofwork

b.unityofcommand

c.discipline

d.equality

3.The14principlesofmanagementareassociatedwithwhom?

d

a.Weber

b.Drucker

c.Taylor

d.Fayol

4.WhatscientistismostcloselyassociatedwiththeHawthornestudies?

b

a.Adams

b.Mayo

c.Lawler

d.Barnard

5.Whatarethetwoviewsofmanagerialimpactonthesuccessorfailureoftheorganization?

a.omnipotentandsymbolica

b.omnipotentandreflective

c.symbolicandinteractive

d.reflectiveandinteractive

6.Thesymbolicviewofmanagementmeans______c_______.

a.managersaredirectlyresponsibleforanorganization’ssuccessorfailure

b.managershavelittleornoresponsibilityforanorganization’ssuccessorfailure

c.thatexternalforcesaredirectlyresponsibleforanorganization’ssuccessorfailure

d.theemployeesaredirectlyresponsibleforanorganization’ssuccessorfailure

7.Internalconstraintsthatrestrictamanager’sdecisionoptions________a_______.

a.existwithineveryorganization

b.donotexist,asallmanagerscandecideastheyplease

c.existsonlytotheextentthatuppermanagementimposesthem

d.existonlytotheextentthatfollowerswon’tdoastheyaretold

8.Themostsignificantwaysthatcultureistransmittedtoemployeesconsistof__c________.

a.rituals,talesofwoe,symbols,andlanguage

b.symbols,rituals,language,andsystems

c.stories,rituals,symbols,andlanguage

d.language,stories,rituals,andrewards

9.WhenemployeesatMicrosoftusewordssuchas:

workjudo,eatingyourowndogfood,andflatfood,theyareusingorganizational______a____.

a.languages

b.rituals

c.symbols

d.ceremonies

10.OnereasonforparochialismintheUnitedStatesisthatAmericanstendtostudy___a__________inschool.

a.onlyEnglish

b.onlytwolanguages

c.EnglishandFrench

d.EnglishandGerman

11.Ethnocentricviewsconcentrateontheir_______a______.126

a.homecountry

b.hostcountry

c.worldorientation

d.racialorientation

12.Whichofthefollowingisassociatedwiththeclassicalviewofsocialresponsibility?

a.economistRobertReichc167

b.concernforsocialwelfare

c.stockholderfinancialreturn

d.voluntaryactivities

13.Applyingsocialcriteriatoinvestmentdecisionrefersto______d__________.173

a.socioeconomicview

b.socialresponsiveness

c.socialresponsibility

d.socialscreening

14.Overall,doestheevidencesuggestthatsociallyresponsiblebehaviorsbyorganizationslowerafirm’seconomicperformance?

C174

a.yes

b.no

c.Thereisnotenoughevidenceatthistimetoknowforsure.

d.Itdependsontheactivitywithwhichtheorganizationisinvolved.

15.Howmanystageareinthemodelofanorganization’ssocialresponsibilityprogression?

D168

a.one

b.two

c.three

d.four

16.______a_______istheobligationorexpectationtoperformaduty.313

a.Responsibility

b.Unityofcommand

c.Chainofcommand

d.Spanofcontrol

17.The__a________stageiscompletewhenmembersbeginthinkofthemselvesaspartofagroup.430

a.forming

b.storming

c.norming

d.performing

18.Leadershipis_________a_________.518

a.theprocessofinfluencingagrouptowardtheachievementofgoals

b.agroupthatachievesgoals

c.thefunctionofinfluencingagrouptowardstheachievementofgoals

d.directingagrouptowardstheachievementofgoals

19.Inthewhite-waterrapidsmetaphor,changeisanaturalstate,andmanagingchangeis_______c______.383

a.anacceptedpractice

b.anexpectedpractice

c.acontinualprocess

d.amaintenanceprocess

20.Thetheorythatapersonshouldreporttoonlyonemanageriscalled_______b_____.

a.authorizedlineofresponsibility313

b.unityofcommand

c.responsibilityfactor

d.chainofcommand

三、ShortAnswerQuestions（13选5）

1.Whatarethethreeessentialmanagerialskills?

Howdoestheimportanceoftheseskillschangedependingonmanageriallevel?

1.Technicalskills,istheknowledgeofandproficiencyinacertainspecializedfield.2.humansskills,isthattheabilitytoworkwellwithotherpeopleindividuallyandinagroup.3.Conceptualskillsistheabilitytothinkandtoconceptualiseaboutabstractandcomplexsituations.

2.Listandexplainatleast8ofHenriFayol’s14principlesofmanagement.

1.Divisionofwork.Specializationincreasesoutputbymakingemployeesmoreefficient.2.Discipline.Employeesmustobeyandrespecttherulesthatgoverntheorganization.3.Unityofcommand.Everyemployeeshouldreceiveordersfromonlyonesuperior.4.Subordinationofindividualintereststothegeneralinterest.theinterestsofanyoneemployeeorgroupofemployeesshouldnottakeaecedenceovertheinterestsoftheorganizationasawhole.5.remuneration.workersmustbepaidafairwagefortheirservices.6.scalarchain.Thelineofauthorityfromtopmanagementtothelowestranksisthescalarchain.7.Order.peopleandmaterialsshouldbeintherightplaceattherighttime.8.equity.managersshouldbekindandfairtotheirsubordinates.

AuthorityUnityofdirectionCentralisationStabilityoftenureofpersonnelInrtiativeEsoritdecorps

3.Whataretheenvironmentalfactorsthatinfluencingtheorganizationanditsmanagement?

Theenvironmentalfactorsincludethespecificenvironmentandthegeneralenvironment.Indetail,thespecificenvironmentincludespublicpressuregroups,customers,competitors,andsuppliers.Thegeneralenvironmentincludesthebroadeconomic,political/legal,sociocultural,demographic,technologicalandglobalconditions.

4.Whatarethethreewaysforacompanytogointernational?

1.byglobalsourcing2.byexportingandimporting,licensing.Franchising.3.Strategicalliancejointventureandforeignsubsidiary.

5.Whatarethetwoopposingviewsofsocialresponsibility?

1.theclassicalview.Theviewthatmanagement’sonlysocialresponsibilityistomaximizeprofits.

2.thesocioeconomicview.Theviewthatmanagement’ssocialresponsibilitygoesbeyondmakingprofitstoincludeprotectingandimprovingsociety’swelfare.

6.Whatarethe8stepsofdecisionmakingprocess?

1.identifyingaproblem.2.identifyingdecisioncriteria.3.allocatingweightstothecriteria.4.developingalternatives.5.analysingalternatives.6.selectinganalternative.7.implementingthealternative.8.evaluatingdecisioneffectiveness.

7.Whatisthedifferencebetweenstrategicplansandoperationalplans?

Strategicplanstendtocoveralongertimeframeandabroaderviewoftheorganization.Anditalsoincludetheformulationofgoals,whereasoperationalplansdefinewaystoachievethegoals.Also,operationalplanstendtocovershorttimeperiods-monthly,weeklyanddaytoday

.8.WhatisSpanofControl?

Whatisthecontemporaryviewofspanofcontrol?

Spanofcontrolisthatthenumberofemployeesamanagercanefficientlyandeffectivelymanage.

Thecontemporaryviewofspanofcontrolrecognizesthatmanyfactorsinfluencetheappropriatenumberofemployeesthatamanagercanefficientlyandeffectivelymanage.Thesefactorsincludetheskillsandabilitiesofthemanagerandtheemployees,andthecharacteristicsoftheworkbeingdone.

9.Howtoovercomethebarriersforcommunicationandmakeinterpersonalcommunicationmore

UsefeedbackSimplifylanguageListenactivelyConstrainemotionsWatchnon-verbalcuse

10.Whatisorganizationalchange?

Whataretheinternalforcestopushthechange?

Organizationalchangeisthatanyalterationsinpeople,structureortechnologyinanorganization.

ChangingstructureChangingtechnologyChangingpeople

11.Whatarethecharacteristicsofaeffectiveteam?

CleargoalsRelevantskillsMutualtrustUnifiedcommitmentGoodcommunication

NegotiatingskillsAppropriateleadershipInternalandexternalsupport

12.WhatisHierarchyofNeedsTheory?

Maslow’stheorythatthereisahierarchyoffivehumanneeds:

physiological,safety,social,esteemandself-actualisation.

13.WhataretheKurtLewin’sthreetypesofleadershipstyles?

BasedonLewin’sresearch,whichisthemosteffectiveleadershipstyle?

TheKurtlewin’sthreetypesofleadershipstylesincludestheautocraticstyle,thedemocraticstyle,andthelaissez-faire-style.BasedonLewin’sresearch,thedemocraticstyleisthemosteffectiveleadershipstyle.

四、EssayQuestions（6选2）

1.Inashortessay,listandexplainthefourbasicfunctionsofmanagement.

1.Planning.Planningisthatamanagementfunctionthatinvolvesdefininggoals,estabilishingstrategiesforachievingthosegoals,anddevelopingplanstointegrateandcoordinateactivities.2.organising.organisingisthatamanagementfunctionthatinvolvesdeterminingwhattasksaretobedone,whoistodothem,howthetasksaretobegrouped,whoreportstowhomandwheredecisionsaretobemade.3.leading.leadingisthatamanagementfunctionthatinvolvesmotivatingsubordinates,influencingindividualsorteamsastheywork,selectingthemosteffectivecommunicationchannels,ordealinginanywaywithemployeebehaviourissues.4.controlling,controllingisoneofmanagementfunctionthatinvolvesmonitoringactualperformance,comparingactualtostandard,andtakingactionifnecessary.

2.Inashortessay,listTaylor’sfourprinciplesofmanagement.

1.Developmentascienceforeachelementofanindividual’sworkwhichwillreplacetheoldrule-of-thumbmethod.2.