英语流利说 Level 5Word格式.docx
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Anotherreasonwasthatshewasverybusy.
Shewasaworkingmother,withaboy8yearsoldandahusbandwhowasrarelyathome.
Goingtothereunionmeantthatshewouldhavetoarrangeforsomeonetotakecareofthingswhileshewasaway.
Thatwouldn'
tbeeasy.
Shedidn'
twanttotakeherboywithher,andherhusbandwouldn'
ttaketimeofffromwork.
1.—whatwasgoingtobedifftoarrange?
—Tofindsomeonetotakecareofthingswhileshewasaway.
2.—Howoftenwasherhusbandashome?
—Hewasrarelyathome.
ThenshegotamessagefromSharon,oneofheroldclassmates.
Sharonwascontactingpeoplefromtheirclassandurgingeveryonetocome.
Intheirschooldays,Sharonwasclassmonitor,andnowshewashelpingtoorganizethereunion.
1.shewashelpingtoorganizethereunion.
Theyexchangedmessages,andJessicasaidshecouldn'
tmakeit.
ThenSharongaveheracallandtheytalkedforalmostanhour.
Sharonreallywantedhertocome,andsodidacoupleofJessica'
soldfriends.
Theywereallwonderinghowshewasdoing.
Noneofthemhadseenorheardfromhersincegraduation.
Theywereespeciallycurioussinceshehadn'
tgonetotheirfirstreunion10yearsbefore.
Listening—Jessica’sclassreunion2
Jessicadecidedtoarrangethingssothatshecouldgo.
Herhusbandfinallyagreedtotakecareofthingswhileshewasaway.
HeagreedtodoitbecausehermotherhadofferedtocomeandstayforawhilesoJessicacouldattendthereunion.
Sinceheandhermotherdidn'
tgetalong,hedecidedtochangehisscheduleandworkfromhomeforafewdays.
Hereallydidn'
twanthermothertocome,thoughhedidn'
tsayso.
1-.whydidhedecidedtochangehisschedule?
-heandhermotherdidn'
tgetalong
Onceshegottothereunion,shewasshocked.
Everyonehadagedsomuch,andmanywereoutofshape.
Somewhousedtobegoodlookinghadlosttheirlookscompletelyandotherslookedmuchbetterthanbefore.
Itwasstrangehowtimehadchangedpeopleinsuchdifferentways.
Anyway,shedecidedthatsinceshewasthere,shewouldtrytoenjoyit.
1-.whywassheshockedwhenshegetthereunion?
-Everyonehadagedsomuch,andmanywereoutofshape.
2.Herhusbandagreedtotakecareofthingswhileshewasaway
Vocabulary—ActionsandChange
Toreplacesomethingmeanstoputsomethingelseinitsplace.
Whensomethinggetsoldandbeginstobreakdown,itmayneedtobereplaced.
1.Thepersonwhoreplacessomeoneistheperson'
sreplacement.
2.Whenapersonleavesacompany,thepersonmayneedtobereplacedbysomeone.
Totearsomethingdownmeanstobreakitapart.
Totearapersondownmeanstohurtthembysayingnegativethingsaboutthem.
1.Itmaytakealongtimetoteardownabigbuilding.
2.Whentheoldschoolbuildingwastorndown,itwasreplacedbyahotel.
To
construct
somethingmeanstobuildit,orputittogether.
Largeconstructionprojectsincludebuildings,bridges,andorganizations.
Theoppositeofconstructive,is
destructive.
1.Theearthquakedestroyedseveralbuildingsandleftmanypeoplewithouthomes.
Toorganizesomethingmeanstoarrangethingsinanorderly,logicalway.
Anorganizationissomethingthathasalogicalstructure,suchasawell-managedcompany.
1.Somepeoplearepoorlyorganized,sotheyhaveahardtimefindingthings.
2.Aneventorpartycanbewellorganized,poorlyorganizedorcompletelydisorganized.
Tosupportsomethingsuchasanideaistohelp
add
strengthtoit.
Theoppositeofsupportisto
undermine
orweaken.
1.Ifyousupportsomeone,itmeansyouaretryingtohelpthemsucceed.
Vocabulary—TypesofInformation
Publicinformationisavailabletoanyonewhowantstoknowit.
Ifastoreisopentothepublic,itmeansanyonecancomein.
1.Manypeoplemakemoneybyinvestinginpubliccompanies.
2.Apubliccompanymakesitssharesavailableforpurchasebyanyinvestor.
Privateinformationisnotopentoeveryone,butisonlyavailabletotrustedfriendsorfamily.
Informationaboutone'
ssecrethopesanddreamsisusuallyprivate.
1.Thepasswordtoyourbankaccountisprivateinformation.
2.Mostpeoplekeeptheirpersonalinformationprivate.
Confidentialinformationissecretinformation.
Confidentialinformationisnotsupposedtobesharedwithothers.
1.Revealingconfidentialinformationmaybeillegal.
Gossipisinformationthatisoftenexchangedbecauseit'
sexcitingorfun,eventhoughitmaynotbetrue.
Officegossipisoftenentertaining,butitcanalsobedamaging.
1.Whenpeoplegossip,theymayhurtsomeonebyspreadingfalseorembarrassinginformation.
2.Gossipmayhurtorembarrassthepersonbeinggossipedabout.
Opinionsarewhatpeoplethinkorfeelaboutsomethingasopposedtofactualinformation.
Factualinformationisbasedonfactsorevidence,butopinionsarewhatpeoplethinkorfeel.
1.Someone’sopinioniswhattheythinkorfeelaboutsomething.
2.—Acompany'
ssecretsarewhatkindofinformation?
—Thedetailsofasecretdesignorhowacompanymakesdecisionsareoftenconfidential.
3.—Whatapersonthinksorfeelsaboutaissueiswhat?
—Opinionsarewhatpeoplethinkorfeelaboutsomethingasopposedtofactualinformation.
4.—Highlypersonalinformationiswhatkindofinformation?
—Highlypersonalinformationisprivateinformation.
5.Tokeepsomethingprivatemeansitshouldn'
tbesharedwithothers.
6.Informationaboutone'
7.Factualinformationisbasedonfactsorevidence,butopinionsarewhatpeoplethinkorfeel.
Repeat&
ReadSentences:
2.Someone’sopinioniswhattheythinkorfeelaboutsomething.
3.Confidentialinformationisnotsupposedtobesharedwithothers.
4.Youhadbetterkeepinformationaboutyourpasswordsprivateoryoumaylosealot.
5.Factualinformationisbasedonfactsorevidence,butopinionsarewhatpeoplethinkorfeel.
Dialogue—Acustomercomplaint
C:
IsthistheACEservicecenter?
S:
Yes,itissir.
MayIhelpyou?
Yes,I'
mcallingtocomplainaboutyourservice.
Certainlysir,I'
msorrytohearthat.
Letmeseeifthere'
ssomethingIcandotohelpyou.
Pleasetellmewhathappened.
Iorderedanewwashingmachineonyourwebsite.
Itwasmorethanaweekago.
Exercise:
1.—whyisthecustomercalling?
—tocomplainaboutyourservice.
Beforeyougoon,mayIhaveyourordernumberplease?
Sure,it'
sabc1005.
AndmayIhavethelast4digitsofyoursocialsecuritynumber?
Idon'
thaveasocialsecuritynumber.
I'
manillegalalien.
Veryfunnysir.
OK,thenwhatisyourfirstpet'
sname?
Mr.kitty.
1—Beforeyougoonmeans?
—beforeyoucontinue.
2.Letmeseeifthere'
3.IsthistheACEservicecenter?
4.Certainlysir,I'
OK,Iseeyourallinformation.
Now,what'
stheproblem?
Iorderedthewashingmachineandpaidforit.
ThenIchoseadeliverydatefromasetofchoices.
Itwassupposedtobedeliveredtoday,butit'
sstillnothere.
Didanyonecontactyou?
No,Ihaven'
treceivedanymessages.
msorrytohearthatsir.
1.—whatwasthecustomerexpectinghappentoday?
—hewasexpectingthewashingmachinetobedelivered.
Iseeherethatthewashingmachineyouorderedhasn'
tarrivedinourwarehouseyet.
Itcan'
tbedelivereduntilnextweek.
Youdon'
tevenhaveityet?
Whyhaven'
tIbeennotified?
Itooktimeofffromworktobeathometoday.
1.—whereisthewashingmachine?
—it’sbeinginwarehouse.
2.—whydidhetaketimeoffwork?
—hewasexpectingthewashingmachinetobedelivered
Youshouldhavebeennotified,byphoneoremail.
Iwasn'
t.
Ihaven'
treceivedanynotification.
Thisisveryupsetting.
Iunderstandsir.I'
mreallysorryforthis.
Beingsorryisn'
tenough.
mreallyupset.
Thisisnowaytodobusiness.
Yessir,Iunderstand.
1.—howdosethecustomerfeel?
—I'
mreallyupset
Icansendyoua50dollargiftcouponasawaytoexpressourappreciationforyourpatience.
tcareaboutthemoney.
tblameyouofcourse,butIwantyoutoknowhowdisappointedthatIamwithACE.
Iexpectedmuchbetterservice.
1.—Whatdosetheservicerepoffertodo?
—sheoffertosendyoua50dollargiftcoupon?
mreallysorrysir.IsthereanythingelseIcandoforyou?
Yes,thereis.
dliketocanceltheorderandgetarefund.
msorrytohearthatsir,butIunderstand.
llseetoitthatyougetyourrefund.
HowlongwillittakebeforeIgettherefund.
Youshouldseethecreditonyournextmonth'
screditcardbillin