剑桥商务英语考试中级练习题.docx

剑桥商务英语考试中级练习题.docx

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剑桥商务英语考试中级练习题

2019年剑桥商务英语考试中级练习题

单项选择题1、根据下面资料，回答题EvaluatingthePerformanceoftheBoardFewemployeesescapetheannualortwice-yearlyperformancereview．（0）GTheanswerisnotA．greatnumber．AnDthesmallerthecompany,thefewerchecksthereareonhowwellthedirectorsaredoing．Someofthelargestcompaniesformallyassesstheperformanceoftheirboard,butveryfewneworgrowingcompanieshavemanageDtogetrounDtoestablishinganysuchprocedure.Manybusinessexpertsbelieve,however,thatitisimportantforallcompaniestoreviewtheperformanceoftheboard．（8）....．AnotherreasonisthattheboarDitselfneedsinformationonhowwellitisdoing,justasmuchasotheremployeesdo．Forthechiefexecutive,appraisalofsomesortisabsolutelyessentialforhisorherownsakeanDforthegooDofthecompany．Indeed,manyofthosewhohavereacheDthislevelremarkonhowlonelythejoB．ofchiefexecutiveisanDhowfewopportunitiestheygettodiscussissuesrelatingtoit.ThereissomeevidencetoshowthatoncesmallercompaniesputA．boarDappraisalprocessinplace,theyfinDthisprocessrelativelyeasytooperate．（9）....．Theircounterpartsinlargerorganizations,however,areoftenafraiDthatappraisalscoulDbeA．challengetotheirstatus.So,howshoulDcompaniesassesstheirboard?

（10）.....AtA．verybasiC．level,thiscoulDsimplymeangettingallthedirectorstowritedownwhattheyhaveachieveDanDhowtheycanimproveonit．AttheotherenDofthescaleisthefull"360-degree"appraisal．Here,eachdirectorisappraiseDinA．systematiC．mannerbyA．combinationofthechairmananDfellowdirectors.Inthelargestcompaniestherearemanymethodsforassessingtheboard．A．numberofsuchcompanieshaveself-assessmentschemes．ThechairmanmaymeeteachboarDmemberindividuallytoaskhowthingsaregoing,inA．fairlyinformalway．ThewholeboarDmightalsomeettotalkaboutitsprogressinopensession．（11）.....Thesemightaskforpeople'sopinionsontheboard'smaintasksoronhowwellthecommitteesareworking.ResearchindicatestherehasbeensomeimprovementinthewaytheappraisalofboarDmembersisconducted．（12）......ThechairmanwillhavebeeninvolveDdirectlyorindirectlyintheappraisalofallmembersoftheboard．WhosejoB．isit,then,toappraisethechairman?

A．Itisoftenthecasethatthedirectorsofsuchcompaniesareevenhappytoreceivecriticism,asthiscanpreventthemfrommakingbasiC．mistakes.B．Therestoftheworkforceseesitasunfairifthedirectorsaretheonlymembersofthecompanytoescapeappraisal.C．TheseareencouragingastheyputA．limitonthepowerofthechairmantoassessfellowdirectors.D．Alternatively,questionnairesmightbedistributeDtodirectors,formingthebasisforfuturediscussion.E．Oneissueremains,however,whenalltheothershavebeendealtwith．F．ItisgenerallyagreeDthatitisthechairman'sresponsibilitytoensuretheregularappraisalofeachmemberoftheboard.G．However,onewondershowmanycompanieshaveinplaceA．formalappraisalprocessfortheirboarDofdirectors.（8）应选2、根据下面资料，回答题TheBankwithIdeasWithseveralhundreDyearsofhistorybehindit,theAPLBankhasfewproblemsin（0）....B......businessesthatitisAreputableanDsecure（19）......ofA．rangeofbankingservices．Now,itisdemonstratingtobusinesscustomersthatitisflexibleanDresponsiveenough.to（20）......theirchangingneedsinthe21stcentury.BaseDinLondon,APLoffersbankingservicestobusinessesthroughouttheUKviA．itsbranch（21）......Mostcustomerserviceprovisionis（22）.....outbypersonalaccountmanagersbaseDinlocalbranches,togetherwith（23）.....staffatcompanyheadquarters．Animportant（24）.....．forAPLhasbeentomakeiteasyforcustomersto（25）......businesswiththebank．Theycancontacttheiraccountmanagerbydirectlineoremail;ifthemanagerisonholiday,A．carefullychosencolleaguebecomesthe"accountcontact"and（26）.....．withthecustomerduringthemanager's（27）.....．Inaddition,forthosewhowant（28）.....totheirbankatanytimeofdayornightthereisnowA．24-hourphone-baseDservice.InordertoremaincompetitiveanDbuilDcustomerloyalty,thebankguaranteestoturnarounDurgentloan（29）.....．within24hours．ThisfocusonthecustomerhasalsobeenA．driving（30）....．inAPL'srecruitmentanDdevelopmentpolicy．Forexample,newlyinducteDstaff（31）......A．"customerservicereview"tofinDoutwhatitisliketobeontheothersideofthedesk,askingtoborrowmoney．Together,these（32）......inbankinghaveachieveDexcellentresults．Thecustomer（33）.....．isgrowingfast,anDlastyearthebankgaineD36,000newbusinessaccounts.（19）选A．producerB．supplierC．providerD．giver3、根据下面资料，回答题Morning,NoonandNightThelong-hourscultureatworkWorkinganeight-hourdayisaluxuryformostprofessionalpeople.Nowadays,theonlywaytoguaranteeaneight-hourworkingdayistohaveakindofjobwhereyouclockonandoff.Thoseprofessionalswhohavemanagedtolimittheirhourstowhatwas,20yearsago,averagelydonotwishtoidentifythemselves."1canquiteeasilyachievemyworkwithinanormalday,butIdon'tliketodrawattentiontoit,"saysonesalesmanager."PeoplelookedatmewhenIleftat5o'clock.Now,Iputpaperworkinmybag.PeopleassumeI'mdoingextrahoursathome."ButmoretypicalisMark,whoworksasanaccountmanager.Hesays,"MycontractsaysIworkfrom9until5withextrahoursasnecessary.Itsoundsasiftheextrahoursareexceptional.Infact,myjobwouldbeenoughnotonlyforme,butalsoforsomeoneelsepart-time.Theideaofaneight-hourdaymakesmelaugh!

"Hesayshehasthoughtaboutgoingfreelancebutrealizesthatthisdoesn'tguaranteebetterworkinghours.ProfessorCaryCooper,occupationalpsychologistattheUniversityofManchester,istheauthoroftheannualQualityofWorking,Lifesurvey.Themostrecentsurveyfoundthat77%ofmanagersinBritainworkmorethantheircontractedhours,andthatthisishavingadamagingeffectfortheirhealth,relationshipsandproductivity.ProfessorCooperiscriticalofthelong-hourculture.Hesaysthatwhilebossesbelievelonghoursleadtogreaterefficiency,thereisnoevidencesupportthis."Infact,theevidenceshowsthatlonghoursmakeyouill."Thereare,hesays,stepsthatcanbetaken.Oneistoacceptthatthein-traywillneverbeempty."Therearealwaysthingstodo.Youjusthavetomaketherulethatoncertaindaysyougohomeearly.Prioritizingworkanddoingessentialtasksfirsthelps,"hesays.Healsothinksit'stimetocriticizebademployersandunreasonabletermsofemployment.Byallmeans,showcommitmentwherenecessarybutwhenexpectationsaretoohigh,peoplehavetobeginsayingopenlythattheyhavealifeoutsideofwork.PersonaldevelopmentcoachMoShapiroagreesthatcommunicationisimportant.Staffneedstotalktomanagersabouttheworkingpracticeswithinacompany.Bothpartiesshouldfeelthattheexpectationsarerealisticandallowthemtohaveresponsibilitiesandinterestsoutsidework.Sherecognizes,however,thatinmanyorganizationstheresponsemightwellbe,"Ifyouwantinterestsoutsidework,thenfindanotherjob".Shebelievesthatseniorstaffhasadutytosetanexample."1recentlyworkedforafirmofsolicitorswherethepartnersstartedat7：

30am.Whatkindofmessageisthattosendtothestaff?

"Shebelievesthereisnoshameinworkingsensiblehours-infactquitethereverse."Somepeoplemightbeinat7：

30butwillbedoingverylittle.Youcanworkreallyhardfrom9to5andachievethesame.Ifyoufinditdifficulttoachieveaneight-hourday,thereis,asalastresort,theoldtrickofleavingyourjacketonyourchairandyourcomputerswitchedon,evenafteryouhaveleftthebuilding.Whatdoesthewritersayinthefirstparagraphaboutpeoplewhoworkaneight-hourday?

A．Theyarereluctanttoadmittothis.B．Theyaredislikedbytheircolleagues.C．Theyarelimitedtocertainprofessions.D．Theyoftencatchuponworkintheevenings.4、根据下面资料，回答题AToooftenweaccuseothersofnotlistening,pretendingthatweourselvesarefaultless,yetinourheartsweknowthatmanyofthemistakeswemakecomeaboutbecausewehaven'tlistenedcarefullyenough.Wegetthingswrongbecausewehaven'tquiteunderstoodwhatsomeonemeantwhentheyweretalkingtous.Anyonewhohasevertakentheminutesofalongmeetingwillknowhowharditistoremember-despitethebenefitofnotes-exactlywhateveryonesaid.Butsuccessdependsongettingthingsright-andthatmeanslistening.BListeningisnotthesamethingashearing;itisnotaneffortlessactivity.Itdemandsattentionandconcentration.Itmaymeanquizzingthespeakerforadditionalinformationorforclarification-itisalwaysbettertoaskthantocontinueregardlessandgetthingswrong.However,ifyouallowyourmindtowanderontosomethingelse,evenforafewminutes,you'llmisswhatthespeakerissaying-probablyattheverymomentwhenheorsheissayingsomethingcritical.Andnothavingheard,youwon'tknowyou'vemissedanythinguntilit'stoolate.CThemostcommonbadhabitwehaveistostartthinkingofwhatwearegoingtosayaboutthesubjectlongbeforetheotherspeakerhasfinished.Wethenstoplistening.Evenworse,thisoftenaddsrudenesstoinattentiveness,asonceyouhavedecidedwhattosaythereisafairchanceyouwillinterrupttosayit.Goodlistenersdon'tinterrupt.Infact,itisoftenworthexplainingthemainideaofwhatyouhavejustbeentoldbeforegoingontomakeyourownpoints.Nobodyisoffendedbythisanditshowsthatyouhavelistenedwell.DAboveall,bepatientandacceptthatmanypeoplearenotverygoodcommunicators.