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Number:
1----99的表达
Date：
日，月，年
Week：
Monday,Tuesday,Wednesday,Thursday,Friday,Saturday,Sunday.
Time:
0800,0810,0815,0830,0845,
C.课堂小结
课外作业
Makeadialoguebasedonthegivensituation
Aguestwantstobookatablebythewindow
Unit2SeatingGuest
能用简练有效的英语句子完成引领客人入座的工作
引领客人入座的英语句型
对于不同类型客人，引领服务用语的应用不同
B复习上节课内容
C讲授新课
1.课程导入
请两位同学用中文表演“引领客人入座”这么一个场景。
然后让同学思考用英文怎么表达？
用下面词汇引导学生进行思考：
预定
团队
大约要等30分钟
提供、容纳
非常抱歉
雅间
2.根据实际，教授学生在两种情况下的服务用语
情况1：
引领有预定的客人入座
•Conformthereservation
“Doyouhavereservation,please?
”
“AreyouMr/Mrs…”
•showthetable
“Wouldyoufollowme?
•seatingtheguest
“Haveyourseatplease.”
情况2：
接待没有预订单客人入座
•Greeting:
“Welcomecometo…mayIhelpyou?
•Howmanypeople
“Howmanyarethereinyouparty,sir?
•Selecttable
“hattablewouldyoucarefor?
“Wouldyoumindsittinginthecorner?
情况3：
没有座位的情况下的用语
•Apologize:
“I’msorry,itisfullnow.”
•Explainingthesituation
“Wemighttoseatyouin20min.YoucanHaveadrinkintheloungeifyoulike.We’llcallyouassoonaspossible.”
•Givingasolution
“Wouldyouliketogotoourbuffer,todayitsuppliessomenewdishes?
3.填空练习
4.根据所给条件进行对话演练
5.语音练习：
绕口令
D课堂小结
翻译课后句子
Unit3TakingOrders
能用正确的英语短句，对客人进行点单服务
点单服务英语
对于各种点单用语的灵活英语
1.根据课文对话，再结合实际工作场景，总结点单服务的要领句型对学生进行教授
•Takedrinkorderbeforemeal
“Wouldyoulikeadrinkbeforeyouorder?
“Wouldyoucareforadrinkbeforeyourmeal?
•Askingguestifreadytoorder?
“MayItakeyourordernow?
“Wouldyouliketoorder?
“Wouldcarefororder,now?
“Areyoureadytoorder?
•Takingorders
“Whatwouldyouliketohaveforthe...appetizer?
”
soup
maincourse
desser
•Guestwantstohaveasalad
“Whatkindofdressingwouldyoulike?
WehaveMayonnaise,ThousandislandorVinaigrette”
•Guestwanttohaveasteak
“Howwouldyoulikeyoursteakdone”
2.对各种沙拉酱进行学习
3.对牛肉的生熟进行表述
rare
medium-rare
medium
medium-well
well-done
4.课堂练习
对话练习
完成填空
※tomemorythenameofsaladanddressing
※tofilltheblacksafterthetext
Unit4MakingRecommendation
能用准确的英文表述对菜品进行推荐
能用准确的英文表述，表达各种菜品的味道
菜品推荐的实用句子
各种味道的表达
1.认识各种菜品的烹饪方法
bakeddeep-friedsmoked
boiledfriedsteamed
braisedpoachedstewed
creamedroastmarinate
grilledstauteed
Ifguestask:
“howisitcooked?
Youranswer:
“it’s_______”
2.各种口味的表达
sweetsour
bittersalty
hotspicy
crispyheavy
lightgreasy
tenderrough
Guestask:
“howdoesittaste?
Or“howaboutitstaste/flavor?
Answer:
“it’s_________”
3.模仿真实场景，对可能发生情况进行归纳，教授学生
客人
服务员
Whatdoyousuggest/recommend?
MayIsuggest/recommend…
Couldyourecommendsomething
•Haveyoutried…
•Ourchef’sspecialtyis…
•Ourspecialityfortodayis…
•Today’sspecialis…
•Howabout…
4.课堂练习
填空完成对话
翻译
对于客人可能说的句子进行总结
对推荐菜品的句子进行小结
MakingDialogue
1.Trytoorderabreakfastbyreferringtothe“Chinesetypicalbreakfast”.
2.Youinviteyoufriend,whomyouhappenedtomeetonthestreet,toacafeandyouordersomecakesanddrinks.
Unit5ServingDuringAMeal
能用正确的英文表达，对客人的进餐过程进行服务
进餐中的服务英语
恰到好处的服务英语
B复习旧课
1.根据真实场景，对客人在进餐过程中需要的服务动作，配合英文表述，进行以下要点的教授
动作
英语
•Whenplacingnapkin.
•Whenservinghand-hottowel
•Whenservingfoodordrink
•Whencleantable
Excuseme
Whenservingfoodordrink
•Excuseme,hereisyour…
•Excuseme,enjoyyour…
•Excuseme,becareful,the___ishot
Whenremovingplate
•Excuseme,haveyoufinishedsir/madam?
•MayIcleanyourplate
Whenchecksatisfaction
•Areyouenjoyedyourmeal?
•Iseverythingsatifavtory
Whenaskingiftheguestwouldlikesthmore
•Wouldyoulikeanythingelse
•Wouldlikesomethingmore,coffeorwine?
2.课堂练习
Unit6PresentingTheBillandAcceptingPayment
能用准确的英语完成结账服务
结账服务中的英语句型
各种支付方式的英文表达和操作程序
1.结账服务的步骤
1sttoaskwhethertheguestfinish
2ndtocountthetotal
3rdtomakeclearthewayofpayment
4thtocheckthebillinformation
5tnthanksforthecoming
2.各种支付方式的认识以及服务用语
※用信用卡支付
1stCheckingifthecardcanbeaccepted
◎如果接收卡
“Yesweaccept…card”
◎如果不接受或选择性接收
“Sorry,wedon’taccept…card,only…cardwecanbeusedinourrestaurant.”
2ndsignature
“Pleasesignhere,sir/madam”
※旅游支票的使用
1stsigningonthespot
“Pleasesignonthespot”
2ndaddress
“Andyourdress,please”
3rdidentification
※现金结账
对各种货币的了解，认识
※签单支付
•Tomakesurewhetheritcanbesign
•Checktheroomkeyorotheridentification
•Sighthebill,checkthename
3.课堂练习
填空，完成对话
对不同结账方式的英语用语进行总结
重点词的总结
Pairwork
Youstaysinahotelandhavedinnerinthecoffeeshop.Afterityouwanttosighthebilltotheroom.Makethedialoguebetweenyouandwaiter
Unit7RoomService
能用准确的英语句型完成客房用餐服务工作
客房用餐服务的必要用语
服务操作流程与服务用语的准确结合
1.根据模拟操作环节，对学生进行要点教授
1stExplainingprocedurestoretrieveroomserviceitems
“Roomservice,goodafternoon.CanIhelpyou?
“Weservebreakfastuntil1000am.”
“Noproblem,youcangetanyyoulike.”
2ndAskingguestswhereroomservicemealshouldbesetup
“MayIhaveyouroomnumber?
“whichroomshouldIsendto,sir/madam?
3rdPresentingguestcheckandsecuringpayment
“Hereisyourreceipt,sir/madam.Itwillbesignedtoyourroom,isthatok?
4thOpeningwinebottles（whereapplicable）
“Ok,sir/madamletmeopenitforyou”
5thProvidinganattitudeofgenuinehospitality
“Enjoyyourself,Iamalwaysatyou’reyourservice”
2.课堂练习
翻译对话演练
3.小知识：
各种西餐用餐方式介绍
D小结
Unit8BeverageService
能用正确英语表达完成酒水服务
酒水服务的必要用语
对酒水的介绍用语
1.导入
让学生明白本单元内容，在句型上并没有很大的变化，而是对酒水英文称谓的熟
悉。
2.酒水介绍
※介绍酒水的制作原料
it’simportedfrom…（countryoforigin）
itisbrewedin…（countryoforigin）
strongsparkling
potentdelicious
lightheavy
freshsmooth
eg:
“mayIsuggestoneofourimportedbeer,aCarlsberg,it’sstrongbeer”
※介绍酒水口味
drycreamysharp
sweetsmoothstrongflavor
bitterdeliciousbouquetsourrefreshing
eg:
itisveryrefreshing
“it’sservedwith…Worcestersauce
atwistoflemon
crushedice
wedgeoflime
ice
3.酒水服务中的必要用语
Whenaskingiftheguestwouldlikesthmore.
•wouldyoucareforanotherdrink,madam?
•Wouldyoulikeanotherwhisky,madam?
•Wouldyoucareforanythingelsesir?
•Wouldsirlikeanotherbeer?
Whenaskingguestifhewouldlikea‘final’drink.
•Wouldyoulikeanight-capsir
•Howaboutonefortheroad?
4.特殊状况的处理的服务用语
※醉酒者
·
Pleasekeepyourvoicedown,sir.Youaredisturbingtheotherguest.
·
IamafraidI’munabletoserveyouanyfurtheralcoholicdrinksthisevening.MayIofferyousoftdrinks?
I’mafraidthestrictlicensinglawsprohibitusfromservingaguestwhohashadsufficienttodrinks.
I’msosorry,butIhavenoalternativebuttocallsecurity.
※酒水沾到客人身上
I’mterriblysorry,Ireallymustapologise.
Icanarrangeforyoursuittobesenttothedry-cleanerstomorrow,freeofcharge,
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