情境国际商务英语Word文件下载.docx

情境国际商务英语Word文件下载.docx

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4

macivilservant.Iworkinregionalgovernment.I'

minadepartmentwithtenotherpeople.Ourjobistoattractinvestmentintothearea.Inthepastfiveyears,we'

vepersuadedmorethan20overseascompaniestosetupoperationshere.ILovetheteamwork-I'

matmybestworkinginateam.ThisisthemoststimulatingjobI'

veeverhad,andI'

mhappierinmyworkthanmostpeopleIknow.And,ofcourse,asacivilservant,myjobisverysecure.

1.2

1Myname'

sFrancoise.I'

m38andIliveinParis.Ihavethreechildrenundertheageoften.WhenI'

mnotatwork,Ispendallmytimewiththem

2Letmesayafewwordsaboutmyself.Myname'

sHarvey.I'

mfromWisconsin.IwasborninMilwaukee,onLakeMichigan.NowIworkontheEastCoast,butILovegoingbacktomyhometownwheneverIcan.

3Myname'

sLyn.IworkinsalesandIlovemyjob!

IworkforDigicom-it'

sabigITdistributor.It'

sagreatcompanytoworkfor.

4Hi,myname'

sMichaelbuteverybodycallsmeMick.Mypassionisbridges.Ialwaysspendmyholidaysvisitingthem.LastyearwewenttothesouthofFrancetoseethenewbridgeatMillau.It'

sabsolutelyfantastic.

5Hello,myname'

sLucy.IwasbroughtupinthenorthofEngland.MyfamilymovedsouthwhenIwasateenagerandI'

velivednearLondoneversince.

6Myname'

sLudwig.I'

minretail.Iworkforalargechainoffurniturestores.We'

rebasedinFrankfurtbutItravelallovertheworldformyjob.

1.3

1I’mnotsogoodatstructuringmyday.ItaketimetosortthingsoutandsometimesIfinditdifficulttodecideonmypriorities.

2PeopletellmethatI'

magoodlistener.Someofmycolleaguestalktomewhentheyhaveproblems.I'

mhappytohelpifIcan.

3IgetonwellwithmycolleaguesandIreallyenjoyworking,withmyteam.Wegoouttogetheralot-foramealoradrinkafterwork.

2.Motivation

2.1

1I’macallcentremanagerinthefinancialservicesindustry.Ibelieveit'

simportant,toletpeopleworkwithoutconstantsupervision-youhavetoletthemusetheirinitiative;

otherwise,theyfeelthey'

rebeingtreatedlikechildren.Ofcourse,thereareprocedurestofollowbutweliketogiveemployeesasmuchflexibilityaspossiblewithinthoseprocedures.

2I'

masectionmanagerinaninsurancecompany.Wedothepaperworkrelatingtoinsuranceclaims.Theemployeesmustbehereby8a.m.andtheycan'

tleavebefore5p.m.Iwanttoseewhatthey'

redoingthewholetime.ThatwayIcanbesurethey'

redoingtheworkwe'

repayingthemtodo.

3I’maseniormangerinanoilcompany.Iencourageyoungermanagersinmydepartmenttousetheirinitiative.Theyrespondtothiswell-itmotivatesthemandyou'

canseetheirworkimproving.It'

salsoagoodwaytoidentifypotentialfuturemanagersamongthem-theoneswhoaregoingtoreachthetopoftheorganizationinthefuture.

4Iworkintheretailindustryforalargechainofdepartmentstores.I'

minchargeof20salesassistants.Allthey'

reinterestedinisgettingtotheweekend,anddoingaslittleaspossible.Ihavetokeepaneyeonthemthewholetime.Wedon’tallowanysortofinitiative-itjustleadstoproblemswhenpeoplestartignoringtheestablishedprocedures.

2.2

1I'

veworkedintheoilindustrysinceIgraduated.Ilikethewaytheydothingsinthiscompany.We'

reencouragedtouseourinitiative-tothinkforourselvesandsolveproblems.Wegetourownprojectstolookafter-IthinktheyrealizethatpeoplewithMBAsneedthatkindofindependence.Andwe'

rejudgedonresults,notbytheamountoftimewespendonthejob.

2Themanager'

sbreathingdownmyneckallthetime!

Hewalksaroundthedifferentdepartments,checkingtheonthesalespeople-youneverknowwhenheisgoingtoappear.Theonlythinghe’sinterestedinisreachinghissaletarget.Wecan’tdoanythingwithoutaskinghimfirst.

3Inthisorganization,likeinallinsurancecompanies,youjustfollowestablishedprocedure.Decisionsareimposedfromabove-there'

snoconsultation.Anddon'

teverdreamaboutworkingfromhome,notevenonedayaweek!

Thatwouldneverbeallowed-theywanttoseewhatyou'

redoingthewholetime.

4I'

veworkedinotherplaceswheretheymeasureyourworkveryprecisely-theydon'

twantyoutospendmorethanthreeminutesoneachcall.Butherethere'

smoreflexibility,andyoucanspendasmuchtimeasyouwantwitheachcustomer,withinreason,ofcourse.AsateamLeader,Igetalotofresponsibility,whichIlikeandIgetalotofsatisfactionfrommywork.Ithinkthatmotivatespeople.Andvaluedemployeesmakeforvaluedcustomers!

2.3

Michael:

Wouldyoulikecoffeeortea?

Susanne:

Coffee,please.

It'

soverhere.Justhelpyourself.Wheredoyoucomefrom,Susanne?

IwasborninGermany,inFreiburg,inthesouthofGermany.

Really?

IthoughtyouwereAmerican.

Well,IwasbroughtupintheStates.Myfatherworkedthere.

Oh,thatexplainstheaccent!

Wheredidyoulive?

Wemovedaround,butmostlywelivedontheEastCoast.

Didyougotouniversitythere?

No,IstudiedinLondon.AndI'

vebeeninEnglandsinceIgraduated.

Doyoumissyourfamily?

Well,mysisterisinEngland,too,andmyparentscomeovertovisitsometimes.

DoyougetbacktotheStatesmuch?

Onceortwiceayear.Inmyfirstjobaftergraduation,IusedtotravelalotsoIsawmyparentsmoreoften.

Whatwereyoudoing?

IwasatraineebuyerforafashionhouseinLondon.

Thatsoundsfun!

Itwas,butafteracoupleofyears,Idecidedthefashionbusinesswasn’tforme.

Whywasthat?

Oh,Idon'

tknow.Thefashionbusinessisvery…

Iguessit'

sverycompetitive?

Lotsofbeautifulpeople?

That'

sright.It'

sallaboutimage,asyouwouldexpect.

Sohowexactlydidyouendupinthislineofbusiness?

Well,that'

salongstory...

2.4

Forus,thefamilyisthemostimportantelementinourlives.Iusedtoworkforalocalinvestmentbankingcompany,AsianFinance.ItwasaSingaporeancompany,runbyalocalfamily-thefatherandtwosons.AtAsianFinance,familytieswereveryimportant.Manyofthepeoplewhoworkedtherewererelatedtoeachother.NowIworkforFinvest,aninternationalfinancecompany.TheheadofficeisinFranceandsomeofthemanagersarefromthere,buttherearealsosomeAmericans,oneortwootherEuropeans,andsomefromotherpartsofAsiaaswell.Sofamilydoesn'

tcountformuchhere.TheAmericanstellmethatthecompanyisveryFrench,butIcan'

treallytell.IhavesomefriendswhoworkforAmericanmultinationalsandtheyareverydifferent,that'

strue.Finvestisquiteatraditionalcompany,maybethat'

saEuropeanthing,Idon'

tknow.Itcertainlyhasitsown,culture-peopledressveryformallyandthere'

salotofhandshaking!

2.5

AsIwassaying,everybodydressesveryformally-that'

strueforthemenandthewomen.AndInoticethattheFrenchmanagerstendtoshakehandsoreven,kisswhentheymeeteachother.It'

sawellestablishedbusiness-it'

sbeengoingforgenerations.Therearepicturesonthewallsofsomeofthefoundersandkeypeopleovertheyears.Inoticetheformalityinlettersandreports-theexpressionstheyusearemuchmoreformalthanI'

musedtoandgenerallywhenyouwrite,evenemails,youneedtobecarefulwhatyousay.

3Incentives

3.1

A:

...SowhatexactlyaretheincentivesifIexceedmyperformancetarget?

B:

Ifyoureach110percentofyourtargetfortheyear,you'

llgetaperformancebonusof€1000.Butyouwon'

tgetabonusunlessyoureachthetarget.

WhatwillthebenefitspackagecontainifIjointhecompany?

Welllet'

ssee...healthinsurance,gymmembership...Wehaveanexcellentnewgymon-sitewithalltheLatestequipment...

Isee.Couldyoutellmemoreaboutthehealthinsurance?

Thecompanywillpayallhospitalbills,unlessyoudosomethingthat'

snotcoveredbythepolicy,suchasparticipatingindangeroussports.

WhathappensifI'

mill?

Ifyou'

reill,you'

llbeabletotakesickLeave.Butunlessyouphoneyourmanager,youwon'

tbeabletotakemorethanthreedaysoff.

Howmuchdoesthecompanycontributetothecompanypensionscheme?

Thecompanypays80percentofthecontributions,andtheemployeeisresponsiblefor20percent.Ourfinancialadvisorwilladviseyouifyouneedhelpwithfinancialpla