酒店英语之在接待处Word文档下载推荐.docx

酒店英语之在接待处Word文档下载推荐.docx

《酒店英语之在接待处Word文档下载推荐.docx》由会员分享，可在线阅读，更多相关《酒店英语之在接待处Word文档下载推荐.docx（8页珍藏版）》请在冰点文库上搜索。

35．wouldyoumindfillinginthisformandpayahundredyuaninadvanceforhim.

请填好并预付一百元钱。

36．thisisareceiptforpayinginadvance.pleasekeepit.

这是预付款收据，请收好。

37．haveyouanyvacant（spare）roominthehotel?

旅馆里有空余房间吗？

38．sorry,wehavenovacant（spare）roomforyou.buticanremendyoutotheorienthotelwhereyoumaygetaspareroom.

对不起，我们已经客满了。

但是我可以介绍您去东方饭店，那里有空余的房间。

39．goodafternoon,myroomnumberis321.anymailforme?

下午好！

我的房号是321。

有我的信吗？

40．yes.youhavetwolettersandonetelegram,alsoamessagewasleftbyaladybeforeonehour.

有的。

您有两封信和一封电报，一小时前有一位小姐来电话留言给您。

41．i'

llmailalettertou.s.a.byairmail.

我要寄一封航空信到美国。

42．howmuchdoihavetopayforyou?

我要付多少钱？

43．alettergenerallymailstoamerica-europe-africabyairmail.first20gramsis20yuan.

通常一封寄到美国、欧洲、非洲的航空信，20克收费20元。

dialoguea

（a:

receptionistb:

guest）

b:

iwantadoubleroomwithabath.howmuchaadaydoyoucharge?

a:

itisahundredyuanadayincludingheatingfeebutexcludingservicecharge.

it'

howlongdoyouintendtostayinthishotel?

ishallleaveinafortnight（halfamonth）.

haveyougotthroughwiththecheck-inprocedure?

oh,yes,i'

mgoingtofillintheformofregistrationrightnow.canibookasingleroomformyfriendbeforehandashewillarriveinshanghaitomorrowmorning?

sure.hereistheformforreservations.wouldyoumindfillinginthisformandpayhundredyuaninadvanceforhim.

allright.thisisonehundredyuantopayformyreservation.

thankyou.thisisareceiptforpayinginadvance.pleasekeepit.

dialogueb

haveyouanyvacant（spare）roominthehotel?

sorry,wehavenovacant（spare）roomforyou.buticanremendyoutotheorienthotelwhereyoumaygetaspareroom.

thatsoundsverygood!

canibooktheplaneticket（trainticket,shipticket）here?

pleasegotothecaacofficetobookyourplaneticket.ifyouwanttobookyourtrainticketorshipticket,you'

dbettergototheshanghaiinternationaltravelservice.

couldyou___mehowmanykindsofroomsdoyouhave?

therearesinglerooms,doublerooms,suitesanddeluxesuitesinourhotel.everyroomisequippedwithabathandatelephone.

oh,isee.thanks.

youarewele.

dialoguec

guestb:

receptionist）

goodafternoon，myroomnumberis321.anymailforme?

yes.youhavetwolettersandonetelegram,alsoamessagewasleftbyaladybeforeonehour.

letmeseewhocalled...?

ihavetomakeaphonecall．willyougetmetheparty？

hereisthenumber．

ok.waitformoment....hereisyourparty.

thankyou.i'

llmailalettertou.s.a.byairmail.howmuchdoihavetopayforyou?

alettergenerallymalltoamerica-europe-africabyairmail.first20gramsis20yuan．eachadditional20gramsis15yuan.

oh,isee.thankyouverymuch.

wordsandexpressions

heatingfee供暖费

excludevt.把……排除在外

reasonablea.价钱公道的，不贵的

fortnightn.十四日，两星期

proceduren.过程，步骤，程序[page]

check－inprocedure住宿登记手续

registrationn.登记，注册

deluxesuites豪华套房

44．yes,wedohaveareservationforyou.

对了，我们这儿是有您预订的房间。

45．wouldyoupleasefilloutthisformwhileiprepareyourkeycardforyou?

请您把这份表填好，我同时就给您开出入证，好吗？

46．whatshouldifillinunderroomnumber?

“房间号码”这一栏我该怎么填呢？

47．i'

llputintheroomnumberforyoulateron.

过会儿我来给您填上房间号码。

48．youforgottoputinthedateofyourdeparture.

您忘了填写离店日期了。

49．andhereisyourkey,mr.bradley.yourroomnumberis1420.

给您房间的钥匙，布拉德利先生。

您的房间号码是1420。

50．itisonthe14thfloorandthedailyrateis$90.

房间在14层，每天的房费是90美元。

51．pleasemakesurethatyouhaveitwithyouallthetime.

请务必随时带着它。

52．mybusinessnegotiationhasprogressedmuchmoreslowlythanihadexpected.

我的业务谈判进行得比我原先预料的慢了许多。

53．iwonderifitispossibleformetoextendmystayatthishotelfortwodays.

我想知道是否可以让我在这儿多呆两天。

54．i'

lltakealookatthehotel'

sbookingsituation.

我来查看一下本店房间的预订情况。

55．i'

mgladthatwe'

llbeabletoaeptyourextensionre-quest.

很高兴我们有办法接受您延长住宿的要求。

56．buti'

mafraidthatitwillbenecessaryforustoaskyoutochangeroomsforthelasttwonights.

不过，恐怕最后两天我们得请您搬到别的房间去。

57．wehavealreadyletyourroomtoanothergentleman.

我们已经把您住的房间租给了另外一位先生。

58．that'

snoproblematall.

没问题。

goodmorning,sir.canihelpyou？

goodmorning!

ihaveareservationforasingleroomwithabathhere.

mayihaveyourname,sir,please?

bradley,johnbradley.

justamoment,sir,whileilookthroughourlist.yes,wedohaveareservationforyou,mr.bradley.wouldyoupleasefilloutthisformwhileiprepareyourkeycardforyou？

yes.caniborrowyourpenforaminute,please？

sure.hereyouare.

whatshouldifillinunderroomnumber？

youcanjustskipthat.i'

（afterhehaspletedtheform）hereyouare.ithinki'

vefilledineverythingcorrectly.

letmesee…name,address,nationality,forwardingaddress,passportnumber,placeofissue,signatureanddateofdeparture.oh,here,sir.yourforgottoputinthedateofyourdeparture.hereletmefillitinforyou.youareleavingon...？

ocrober24.

noweverything'

sinorder.andhereisyourkey,mr.bradley.yourroomnumberis1420.itisonthe14thfloorandthedailyrateis＄90.hereisyourkeycardwithalltheinformationonyourbooking,thehotelservicesandthehotelrulesandregulationsonit.pleasemakesurethatyouhaveitwithyouallthetime.youneedtoshowitwhenyousignforyourmealsanddrinksintherestaurantsandthebars.youalsoneedtoshowitwhenyoucollectyourkeyfromtheinformationdesk.

ok.i'

lltakegoodcareofit.

andnowifyouareready,mr.bradley,i'

llcallthebell-boyandhe'

lltakeyoutoyourroom.

yes,i'

mready.thankyou.

ihopeyouenjoyyourstaywithus.

i'

lltry.

goodmorning:

canihelpyou?

goodmorning.i'

mmr.douglassinroom1208.mybusinessnegotiationhasprogressedmuchmoreslowlythanihadexpected.thismakesitnecessaryformetostayonhereforanotherday.iwonderifitispossibleformetoextendmystayatthishotelfortwodays.

sbookingsituation.yes,sir,i'

llbeabletoaeptyourextensionre-quest.buti'

mafraidthatitwillbenecessaryforustoaskyoutochangeroomsforthelasttwonights.yousee,wehavealreadyletyourroomtoanothergentle-man.isthataeptabletoyou?

yes,that'

letmesee...room1111willbevacant.howaboutroom1111.

thatisfine.

whenwouldyouliketomovetomorrow?

[page]

idon'

tknow.

thenewoupantwillbecheckinginalittleaftertwelve.

thatmeansihavetomoveoutbefore12.letmesee.i'

llbeleavingforthenegotiationat9:

30tomorrowmorningandiwillnotbereturningtothehoteluntilsometimeintheafternoon.soi'

mgoingtohavetodoitbeforeigotothenegotiation.well,ithinkiwillmoveat9o'

clock.

good.iwillsendabellboytoyourroomandhelpyouwithyourluggageat9o'

clock.andpleaseremembertobringyourkeycardtothereceptiondeskwhenyoupassittomorrowsothaticanchangetheroomnumberonit.

iwill.thankyouverymuch.

goodbye.

nationalityn.国籍

forwardv.发送，寄发

forwardingaddress转投地址

passportn.护照

placeofissue发照地点

signaturen.签名

departuren.离开

regulationn.规章，规定，条例

negotiationn.谈判；

磋商

extensionn.延长日期

模板,内容仅供参考