商务英语培训资料5.pptx

商务英语培训资料5.pptx

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商务英语,BusinessEnglish北京瑞拓电子技术发展有限公司海外事业部市场部,EssayReview,请给您的上司习先生写一封邮件，告诉他您已到达科伦坡，住在GalleFaceHotel的房间1203，打算住3晚然后返程，明天去中港参加会议，询问下他有什么吩咐的。

EssayReview,DearMr.Xi,Hopeeverythinggoesgoodinthecompany.IhavesafelyarriveColombotoday.IwillbestayatGalleFaceHotel,Room1203,for3nights.ReturnflightisonSaturday.TomorrowIwillattendameetingholdbyChinaHarborEngineeringCompanyrepresentingRateCompany.IftheresanythingIshouldknow,pleasesendmeanemail.WarmRegards,XXX,EssayReview,DearMr.Xi,Hopeeverythinggoeswellinthecompany.IhavesafelyarrivedColombotoday.IwillbestayingatGalleFaceHotel,Room1203,for3nights.MyreturnflightisonSaturday.TomorrowIwillattendameetingheldbyChinaHarborEngineeringCompanyrepresentingRateCompany.IfthereisanythingIshouldknow,pleasesendmeanemail.Thankyouforyourtime.WarmRegards,XXX,SituationalDialogues,1.入住酒店今天开始入住3晚，已经在网上（携程）预约过了，经前台确认后，付押金（deposit），填登记表，带领去房间。

前台顾客2.结账退房看账单，发现有一笔房间服务费（roomservicefee），询问下这是什么。

确认后签字付款，找个人帮忙搬行李。

前台顾客,MeetingBusinessContacts,MeetingNewPeople,IntroducingpeopleFullnameandtitlePositionSmileandshakehandsKeepeyecontactConfirmnamesSmalltalksBackgroundintroduction,GettingdowntoBusiness,StartwithgeneraltopicsWeatherLatesteventsSports,GettingdowntoBusiness,TalkaboutyourselfWhereyoucomefromYourjobSeizeopportunitiesofcooperationExchangebusinesscard,ArrangingFurtherContact,ProposealunchmeetingPurposeofthemeetingSuggestadateandtimeSuggestfoodtypesandarestaurantRepeatthetime,dateandplaceMakeareservationattherestaurant,HavingaBusinessLunch,AwaitershowtothetableOrderfoodTalkbusinessDessertandcoffeetimeExcuseyourselfandtakecareofthebillLeavetherestaurantandarrangeanothermeeting,ListeningPractice,Meetingnewpeople,ListeningPractice,Questions:

WhatisthepositionofMikeJonesinthecompany?

WhatisthepositionofMissLewisinthecompany?

HowlonghasMikeJonesbeenintheAccountingDepartment?

ListeningPractice,Questions:

1.WhatisthepositionofMikeJonesinthecompany?

AccountingManager2.WhatisthepositionofMissLewisinthecompany?

GeneralManagerofHumanResource3.HowlonghasMikeJonesbeenintheAccountingDepartment?

Juststarted,ListeningPractice,AudioscriptL=Mr.LeeJ=Mr.JonesM=MissLewisL:

WellgetMissLewisopiniononthis,Ithink.J:

MissLewis,Iveheardthatname.Oh,yes!

Iheardsheisoneofthesecretsofthiscompanyssuccess.Everyonewasravingaboutwhatagreatjobshesdoneinmotivatingthe.L:

Uh,Mike,speakofthedevilthefamousMissLewisisstandingrightbehindyou.Mary,letmeintroduceournewAccountingManager,MikeJones.Mike,thisisMaryLewis.,ListeningPractice,AudioscriptJ:

SoyouarethefamousMissLewis!

Sonicetomeetyouatlast!

Iveheardsomuchaboutyou.M:

Allgood,Ihope.Itsnicetomeetyou,too.J:

Yes,Iassureyou,itwasallgood.WhatdoyoudointheHumanResources?

M:

ImtheGeneralManagerofHumanResources.ItookoverfromJimwhenhesteppeddownafewyearsago.AndhowlonghaveyoubeenintheAccountingDepartment?

J:

Juststarted,Imafraid.ButIhopetoseemoreofyouinthefuture.Itwassonicetofinallymeetyou.,ListeningPractice,Havinglunchparty,ListeningPractice,Questions:

Whosuggestedthelunchmeeting?

WhohasbeenbroughtwithMr.Lee?

Whataretheygoingtodo?

ListeningPractice,Questions:

Whosuggestedthelunchmeeting?

Mr.LeeWhohasbeenbroughtwithMr.Lee?

Mr.YongWhatdotheyplantodo?

Gothroughthebuffetlineandgetdowntobusiness.,ListeningPractice,AudioscriptMr.Lee:

YoumustbeMissKing.IamLeoLee.Wow,youlookjustasyoudescribedonthephone.MissKing:

Yes,IamMissKing.ButpleasecallmeBetty.Itsgreattomeetyou,Mr.Lee.Thanksforsuggestingalunchmeeting.Ivegotahecticschedule,sothisisagreatwaytokilltwobirdswithonestone.,ListeningPractice,AudioscriptMr.Lee:

Me,too,anditsmypleasure.Youmustbewonderingwhomyfriendhereis.Ivetakenthelibertyofinvitingmyassistant,Mr.Yong.Hellbetakingafewnotes.MissKing:

Great!

Nicetomeetyou.Itsalwaysgoodtohavesomeonetokeeptrackofthingswhenyourebrainstorming.Mr.Yong:

Nicetomeetyou,too.Mr.Lee:

Well,letsgothroughthebuffetlineandthenwecangetdowntobusiness.,BusinessEtiquette:

MakingProperIntroductions,Introducealessertoamoreimportantorseniorpersonoraguesttoahostoramantoalady.Giveinformationwhenyouintroducesomeone（introducetheirfirms,professionorsomepieceofinformationthatcanserveasajumpingoffpointforconversations.Usetitleswhenintroducingpeople.,BusinessEtiquette:

MakingProperIntroductions,Whensayingnames,remembertoslowdown,pronouncethemslowly,clearlyanddistinctly.Ifyouforgetsomeonesname:

Makeajokeaboutyourmemory.Confessonthespot.Ifyouaremis-introduced,telltheintroducersecretly.,BusinessEtiquette:

Handshakes,Shouldbe.FirmandstrongWarmandenthusiasticDry,pleasanttothetouchButnot.HesitantandapologeticWetandclammy,orcoldasthoughyouhavebeenholdinganiceddrinkalldayWeak,slippery,orlifeless,likeahandfulofdeadfish,BusinessEtiquette:

Handshakes,Whendoyoushakehands?

Whenyouareintroduced.Whenyouarecongratulatingsomeone.Whenyourunintosomeoneyouknow.Whenyousaygoodbyetothesameperson.Whensomeoneentersyourhomeorotherwise.Whenyoumeetsomeoneyouknowinarestaurant.Whensomeonecomestoseeyouinyourofficeandwhenheleaves.,BusinessEtiquette:

Handshakes,Whendoyounotshakehands?

Whentheotherpersonhashisorherhandsfull.Whenthepersonyouwanttogreetissomeonemuchhigherrankedthanyouandtowhomyoureallyhavenothingtosay.Inthiscase,itwouldlookpushyforyoutorushuptoshakehishand.,BusinessEtiquette:

Handshakes,PointstobenoticedIfyouenteragroup,shakehandsfirstwithyourhost.Remembertoshakeagainwhenyouleave.Ifsomeonedoesntseeyourhandextendedanddoesntofferhisorherhandtoyou,justdrawbackyourhandandsmile.Whenaladymeetagentleman,itistheladywhooffersherhandfirst.Ifyouhavecoldhands,warmyourrighthandupbeforehand.,BusinessEtiquette:

Handshakes,PointstobenoticedTheotherhandshouldnotbeputintothepocket.Thetimeshouldbe3-5seconds,dontbetooshortortoolong.Standuptoshakehands.Onlyusetherighthand.,BusinessEtiquette:

Handshakes,WritingPractice,写一封邮件，邀请Mr.Black共进午餐，并商讨下乍得（Chad）机场项目情况，地点时间自拟。