饭店英语之餐饮1优质PPT.ppt

饭店英语之餐饮1优质PPT.ppt

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00.MayIhaveyournameandtelephonenumber,please?

StephenNobel.Andmynumberis22556688.J:

Couldyoutellmehowtospellyourname?

Yes.N-O-B-E-L,Nobel.J:

Thankyou,Mr.Nobel.Bytheway,asatthepeakhour,wecanonlykeepyourtableforhalfanhour.Thatmeansyoushouldcomebefore7:

00.Welookforwardtohavingyouwithustonight.S:

OK.,TableReservation预订餐台,J=Jane（Receptionist）S=StephenNobel（Guest）,Dialogues,J:

ThisisTiantianChineseRestaurant.Goodafternoon.S:

Hello,Idliketoreserveatableforfour.J:

Yes,sir.Whenwouldyouliketohaveatable?

S;

Letmesee.atabout7:

00,oh,no,perhapsaround7:

30.J:

Wheredoyouwanttohavethetable,onthefirstfloororonthesecondfloor?

CanIhaveatableonthesecondfloor?

J:

Yes,sir.Youwouldliketoreserveatableforfouratabout7:

30onthesecondfloor.AmIcorrect,sir?

Yes,thatsright.J:

MayIhaveyourname,please?

StephenNobel.,AReservationCall电话预订,J=Jane（Receptionist）S=StephenNobel（Guest）,Dialogues,J:

Thankyou,Mr.Nobel.S:

Oh,bytheway,isthereanychanceofatablebythewindow?

Mywifelovesit.J:

Iunderstandthat,sir,but,asyouknow,wehavealreadyreceivedmanybookings,soIllhavetocheckfirst.Icannotguaranteeanything,pleasebeassuredthatwelltryourbest.S:

Iwouldappreciateifitcouldbearranged.J:

Illdomybest.Wearelookingforwardtohavingyouwithustonight,Mr.Nobel.Thankyouforcallingus.S:

Thankyou.Bytheway,howlatedoesyourrestaurantopen?

Wenormallycloseat11p.m.,butusuallywewaituntilthelastguestleaves.S:

Fine,thanks.J:

Youarewelcome.,Dialogues,S:

Hello,isthattheTiantianCoffeeShop?

MayIhelpyou?

Idlikeatableforfourat7:

00thisevening.Canyouarrangeitforus?

Justaminute.Illcheckifthereisanyavailability.Imsorry,sir.Ithasbeenfullybookedatthattime.Wouldyoumindchangingitto8:

30p.m.?

Andourdrinksareathalfpriceafter8:

30p.m.S:

Fine,Illchangethetimeto8:

Thankyouverymuch.,CanNotSatisfytheReservation无法满足预订需要,J=Jane（Receptionist）S=StephenNobel（Guest）,Dialogues,高峰期,thepeakhour,向保证,担保,使确定,assurev.,正规地,正常地,通常地,recommendv.,有效,可利用性,availabilityn.,保证,guaranteev.,期待,lookforwardto,安排,arrangev.,半价,athalfprice,UsefulDrills,（注:

表示此话为客户所说）,请问您一共几位?

Howmanypeoplearethereinyourparty?

一共四位,Apartyoffour.,请问您几点钟光临,先生?

Whenshouldweexpectyou,sir?

您想订什么时间的餐位?

Atwhattimewouldyoulikeyourtable?

我想订一个靠窗的座位,Idlikeatablebythewindow.,请您告诉我您的姓名好吗?

MayIhaveyourname,please?

请问这个预订记在谁的名下,先生?

Underwhatnameisthisbookingmade,sir?

UsefulDrills,（注:

表示此话为客户所说）,请您拼一下姓名,先生,Wouldyoupleasespellitforme,sir?

请问您的联系电话是多少?

MayIhaveyourcontactnumber,please?

我再为您重复一下好吗?

MayIrepeatitforyou?

您是否还有其他特殊的要求?

Isthereanythingspecial?

您希望订大厅的位置还是单独的包房?

Doyoulikethetableinthehalloraprivateroom?

UsefulDrills,我们全天营业,Wereopenaroundtheclock.,我们从早上9点钟营业到第二天凌晨2点,Wereopenfrom900a.m.until2:

00a.m.,我们全天（24小时）营业,Wereopen24hours.,自带酒水是不收开瓶费的,Thereisnocorkagefeeforbroughtinliquors.,下午1点半至4点包房不设最低消费,Thereisntaminimumchargeforaprivateroomfrom13:

30to16:

00.,UsefulDrills,我想确认一下明天晚上的订座,Idliketoconfirmmyreservationfortomorrownight,please.,您今晚7点钟预订了本餐厅的玫瑰房,请问是否有什么变更?

YourreservationisfortheRoseRoomat7:

00thisevening.WhatelsemayIhelpyouwith?

您的预订已经得到确认,Yourroomisconfirmed.,您什么时候预订的呢?

Whendidyoumakethereservation?

这次预订是用谁的名字呢?

Inwhosenamewasthereservationmade?

我想把我的预订从晚上7点钟改到7点半,Idliketochangemyreservationfrom7:

00p.m.to7:

30p.m.,我们会为您更改预订的,Wellchangethereservationforyou.,我要更改/取消一项预订,Idliketochange/cancelareservation.,UsefulDrills,对不起,我们餐厅在那个时间段的座位都已经订满了,Imsorry.Ourrestaurantisfullybookedatthattime.,对不起,靠近窗户的桌子全都有人订了,Imsorry.Thetablesbythewindowsarealloccupied.,对不起,因为承接了晚上的宴会服务,我们今天不对外预订,Sorry,wedonothavereservationservicetoday,becausewehaveabanquettonight.,对不起,早茶不设预订服务,Sorry,wedonothavereservationserviceformorningtea.,对不起,但是只有一张六人桌了,Sorry,butthereisonlyonetableleftthatseatssixpeople.,Tips,介绍自己或者单位的时候用“ThisisPearlRestaurant.”“ThisisJane.”或者“ItisPearlRestaurant.”“ItsJanespeaking.”也可以直接说“PearlRestaurant.”“Janespeaking.”而不是说“HereisthePearlRestaurant.”“ImJane.”问对方是谁时,可以用“Whosthat”来表达,而不是“Whoareyou?

”,在询问“您找哪位?

”的时候,不要说“Whodoyouwant?

”因为这是很粗鲁不耐烦的说法正确的做法是自报家门,然后问“MayIhelpyou?

”等对方说出他们需要与谁通电话,Tips,1）英文的时间都可以直接用数字读出2）整点也可以读成“时间数字+oclock”3）半点钟也可以读为“halfpast+时间数字”4）一刻钟为“quarter”5）超过整点（半小时内）可以读为“时间数字+past+时间数字”6）接近整点（半小时内）可以读为“时间数字+to+时间数字”,Tips,Exercises,J=Jane（Receptionist）S=StephenNobel（Guest）,J:

Goodmorning,sir.（请问您有预订吗?

）S:

No,wehavent.Justwetwo.J:

（对不起,现在餐厅客满,您愿意等一下吗?

Howlongdoyouthinkwellhavetowait?

（大概15分钟）S:

Oh,thatllbeallright.（我们还不太饿）J:

（请问您贵姓?

StephenNobel.J:

Thankyou,Mr.Nobel.（请到那边坐一下,稍等片刻一有空桌子我们就会请您入座）S:

Thankyou.,Exercises,现在是下午4点,你是餐厅主管,接到一个订餐电话客人询问营业时间,并要求预订今晚的一张桌子,供4人就餐,客人名字叫斯蒂芬诺贝尔请就以上内容和同学准备一个对话,并在班上表演,Exercises,J=Jane（Receptionist）S=StephenNobel（Guest）,J:

Goodafternoon.TiantianRestaurant.MayIhelpyou?

Goodafternoon.Idliketoreserveatablethisevening.Canyoutellmeyourservicehours?

Certainly,sir.Weareopenfrom5:

00p.m.to11:

00p.m.intheevening.S:

Good.Pleasegivemeatable.J:

Howmanypeoplearethereinyourparty,sir?

Four.J:

MayIhaveyourname,sir?

Fine.AtableforfourpeoplethiseveningforMr.Nobel.AmIcorrect,sir?

Thatsright.J:

Thankyou,Mr.Smith.Welookforwardtoservingyouthisevening.,