国际商务礼仪学生复习题Word文档下载推荐.docx

国际商务礼仪学生复习题Word文档下载推荐.docx

《国际商务礼仪学生复习题Word文档下载推荐.docx》由会员分享，可在线阅读，更多相关《国际商务礼仪学生复习题Word文档下载推荐.docx（12页珍藏版）》请在冰点文库上搜索。

11.Modestyisimportantinthewayyoudress,speakandcarryyourselfinSouthKorea.

12.Braziliansliketobeearlyforanappointment.

13.Inbusinessnegotiations,Russiansviewcompromiseasasignofweakness.

14.Don’tpraiseorrewardanyoneinpublicinRussia,asitmaybeviewedwithsuspicionorcauseenvyandjealousy.

15.Youthinkyoushouldavoidaskingquestionsataninterviewbecauseitisrudetointerrupttheinterviewerbydoingso.

16.Itisokforyoutocomplainaboutyourformerbossduringaninterviewgivenbyacompetingcompany.

17.Thedresscodeinthebusinessworldisveryconservative.Thismeansnothingflashyandprovocative,toocausal,tootight.

18.Menhavenochoicebutasuitandatie.Althoughtherearemanyvariationsonthestyleofthesuit,theyarestillverymonotonous.

19.Whenyoudiscussbusinesswithyourcustomers,youmaynotpayattentiontoyourbehaviorandthatbusinessetiquetteplaysanimportantroleduringbusinesscommunications.

20.Whenwetalkwithastranger,weusuallyuseSirwhenheisamanandMissorMadamforawoman.

21.Asarepresentativeofyourcompany,youwanttoensurethatyoumakethebestimpressiononpotentialclients-andthatmeanshavingatleastabasicfamiliaritywiththecustomsandpracticesoftheregion.

22.Whilemakingintroduction,menshouldrisewhilewomenmayremainseated.

23.Youshouldalwaysstanduptogreetandshakehandswithvisitorsenteringyouroffice.

24.Thereisalwaysatleastoneformalreceptiondinner,eitherforwelcomeorforfarewell.

25.Youshouldalwaysturnoff（orsilence）yourcellphonebeforeheadingintoanyjobinterview.

26.Nomatterwhattypeoflevelofjobyouareapplyingfor,youshouldalwaysgooutofyourwaytogreetthereceptionistsandsecretarieswithsincerity.

27.Thecorrectwaytobutterbreadistocutitwithknifefirstandthenbutterandbiteit.

28.Atanydinnerparty,dishescanbeservedandremovedfromwhereitisconvenient.

29.Totheleftandaboveyourplatewillbetheglassesyouwillbeusingduringthemeal,arrangedfromlefttorightintheorderthattheywillbeusedifseveralwinesaretobeservedtoaccompanydifferentcoursesofthemeal.

30.Itisimproperforawomantoapplylipstickatthetableafterameal.

31.Afterthecompletionofaformaldinner,placetheknifeacrosstheforkacrosstheplatewiththeknifebladefacingoutward.

32.ShowingrespectforseniorityandrecognizingthehierarchicalstructurearevitalforestablishingandmaintainingstrongbusinessrelationshipsinRussia.

33.It’spolitetomakeabusinessappointmentbefore10:

.orafter5.inGermany.

34.PunctualityisextremelyimportanttoaGermanbusinessman.

35.ItiscustomaryforAustralianbusinessmentoexchangegiftsatfirstbusinessmeetings.

36.Deadlinesshouldnotberushed!

MakingdecisionsisoftenaslowandthoughtfulprocessinIndianculture.

37.Whenyouknowacompanyyouareinterviewingwithishavingacasualdayonthedayyouareinterviewed,itisbesttodressdownfortheinterview.

38.CasualFridaymeansIcanjumpoutofbedanddressmyselfcasuallytowork.Anyway,Fridayiswhenwecansetfreefromcompanydresscode.

39.Injob-hunting,firstimpressionsarecritical.Complexaccessoriesarenecessarytoimpresstheinterviewers.

40.Professionaldresscodestandardsarealiveandwellinmajorfinancialandexecutivemanagementandanyonewhoaspirestotopmanagementknowsthatyourpersonalappearancecounts.

41.Firmhandshakesarereservedformenatthebeginningofameetingwhilelooseonesforladiesattheendofameeting.

42.Ifyouareintroducingsomeonewhohasatitle“Doctor”,forexample,includethetitleaswellasthefirstandlastnamesintheintroduction.

43.YoushouldpayattentiontoInternationalProtocolbecausesomeculturesdislikephysicalcontact,evenhandshakes.

44.Alltheindividualsininternationalbusinessactivitiesaresupposedtobeequalintakingtheresponsibilityofobservingthesamebusinessetiquette,regardlessoftheirage,gender,raceandnationality.

45.ThecustomarywayofgreetingisabowinJapan.

46.TheemphasisinJapanesebusinesscultureisontheactofgift-givingnotthegiftitself.

47.A“yes”maymeanalotofthingsinPhilippines;

therefore,oneshouldbeawareofthesubtletiesofaparticularconversation.

48.Whenyouvisitcustomers,colleaguesandotherassociates,youcanfeelfreetoreadanydocuments,cards,etc.ontheirdesks.

49.Filipinosthriveoninterpersonalrelationships,soitisadvisabletobeintroducedbyathirdparty.

50.Donotrushdeals.SouthAfricansareverycasualintheirbusinessdealings.

II.MultipleChoiceQuestions

1.Whenbeingintroducedtoapersonwhoisphysicallychallengedsuchasmissingtherighthand,whatshouldyoudo?

A.Nothing-waitfortheindividualtooffertheirlefthandfirst.

B.Smile,makeeyecontact,butavoidhandshaking-itisnotnecessary.

C.Proceedasusualonlymakingthelefthandadjustmentiftheyinitiate.

D.Immediatelyofferyourlefthandtoestablishacomfortpositionforthem.

2.Howlongshouldahandshakelast?

A.Aslongastheintroductionitself.

B.Longenoughsothattheothercanhaveadeepimpressionofyou.

C.Endbeforetheintroductionisover.

D.Itdoesn’tmatter.

3.Shouldamanwaitforawomantoinitiateahandshake?

A.Ofcourse.LadyFirstisafirmruleonalloccasions.

B.Notinabusinesssetting.Thereisnopreferentialgenderinthebusinessarena.

C.Onlywaitforanoldladytoinitiateahandshake.

D.Onlywaitforayoungladytoinitiateahandshake.

4.Youaretalkingwithagroupoffourpeople.Doyoumakeeyecontactwith:

A.justthepersontowhomyouarespeakingatthemoment?

B.eachofthefour,movingyoureyecontactfromonetoanother?

C.nooneparticularperson（notlookingdirectlyintoanyone’seyes）?

D.threeofthefour?

5.Whenyoureceiveabusinesscard,whatshouldyoudo?

A.Putitawayimmediatelyintoyourpocket.

B.Putitinawalletthatwillbeputinyourbackpocket.

C.Readitcarefullyandplaceitonthetableinfrontofyou.

D.Putinacardcaseimmediately.

6.AreceptionistshouldunderstandtheimportanceofthejobaskeeperofthegateandthevoiceofthecompanygreetingthepublicandobservethefollowingbehaviorguidesEXCEPT_______.

A.Areceptionistshoulddressconservatively.

B.Areceptionistshouldwearmakeupproperly（ifalady,usuallyalady）andhavehis/herhairstyleneatlyandconservativelydone.

C.Areceptionistshouldnoteat,chewgum,smoke,ordrinkatthereceptionistdesk.

D.Areceptionistshouldreadnewspaperatthedeskormagazines

7.Whenyougreetavisitorinyouroffice,youshould:

A.saynothingandlether/himsitwhereshe/hewishes.

B.tellher/himwheretosit.

C.say“Justsitanywhere”.

D.saynothingandlether/himstandthere.

8.Youhaveforgottenalunchwithabusinessassociate.Youfeelterribleandknowheisfurious.Youshould:

_____

A.writealetterofapology.

B.sendflowers.

C.keepquietandhopeheforgetsaboutit.

D.callandsetupanotherappointment.

9.Inajobinterview,itisbetterforyoutoaskquestionsabout_______.

A.jobduties,managementstyle.

B.vacation,sickleaves.

C.salaryandbonus

D.lunchbreaksandsoon.

10.Tobepreparedforajobinterview,youshouldcollectandneatlyarrangeyourimportantpapersinanicebriefcaseorportfoliothatincludethefollowingEXCEPT______.

A.coverletter

B.resume

C.worksamples

D.drivinglicense

11.Therecognizedbusinesscolorsare_____.

A.yellowandwhite

B.redandblack

C.blackandgray

D.pinkandblue

12.Insomecountries,peopletendtohaveacasualattitudetowardtime,sowhatwillyoudoforyourappointment?

A.You’dbetterbealittlebitlate,butnomorethan5minutes.

B.Alwaysbepunctual.

C.Youcanbe15minuteslateasitissociallypolite.

D.Youcanbe10minutesearlier.

13.Wheretoputtoothpicksservedforthefinger-foodduringthecocktailparty?

A.Putthematthenearbyplate.

B.Hidetheminthepocket.

C.Throwtheminthetoilet.

D.Lookaroundandfindthesignofplatetoputthem.

14.Youarethehostofacocktailparty.Ifyoufindoneoftheguestsisalone,youshould______.

A.approachhimandkeepontalkingwithhim

B.quicklygreethimandthenturntotheotherguests

C.greethimandintroducehimtotheotherguests

D.lethimalonebecausetheguestmaywishtohavearest

15.ItiscasualFriday,butyouwillmeetwithanimportantclient.Howdoyoudressyourself?

A.AsyounormallywouldonFriday-theconceptofcasualFridayiswellunderstood.

B.AbitnicerthanyouwouldnormallyonFriday,butnotinanythingspecial.