外贸BC客服邮件范本英文.docx

外贸BC客服邮件范本英文.docx

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外贸BC客服邮件范本英文

售前邮件模板

自取pickup

Thanksforyouremail.

Wearesosorryforthatourcompanypolicydon'taccepttopickupbycustomer,pleasedon’tworry,wewilltestandpakeageyourorderwellandwellbeforewesendit.

Thankyouforyourunderstanding.

Ifyouhaveanyotherquestions,feelfreetocontactus.

BestRegards

运费高highershippingcost

Thanksforyouremail.

Wemarkedtheshippingcosthigherbecausetheebayfeechargedbytheitempricebutnottheshippingcost.Thenwemarkedtheshippingcosthigher.Butourtotalprice（price+shippingcost）isthelowestpriceoneBay.Myfriendyoujustneedseethetotalprice（price+shippingcost）.

Ifyouhaveanyotherquestions,feelfreetocontactus.

BestRegards

保修HowtoWarranty?

Thanksforyouremail.

Thisitemisthetop-quality.Soduring2yearswarrantytime,mostlyitwillnothaveanyproblem.Ifithastheproblem,wewillsendyouthereplacementtoreplaceit.Mostlyitwillberesolved.Finally,iftheproblemstillcannotberesolved,thenpleasesenditembacktousandthenwewillexchangeanewoneorrefundyouoncewereceiveit.

Ifyouhaveanyotherquestions,feelfreetocontactus.

BestRegards

Wehaveaprofessionaltechnicalsupportgroupforalltheitemselling.Ifyouneedanyassistanceonyouritemproblem,pleasedonothesitatetocontactus,ourtechnicalsupportwillbetheretoassistyou.Andifyouhavemorequestionsaboutthemotororthereisanythingwecandoforyou,pleasefeelfreetocontactus.Wearealwayshappytohearfromyou.Kindregards!

退货政策Returnpolicy

ThankThanksforyouremail.

Wecanaccepttheitemreturnduring60days.

Andifitisthecustomerfaultleadtoreturn,thenwewillrefundthemoneydeducttheshippingcost

Ifitisourfaultleadtoreturn,thenwewillrefundyoufullmoneyincludingtheshippingcost.

Ifyouhaveanyotherquestions,feelfreetocontactus.

Kindregards

电压/插头voltage/plug

Thanksforyouremail.

Theitemsuitsforyourcountrypowervoltageandyourcountryplug.

Ifyouhaveanyotherquestions,feelfreetocontactus.

Kindregards

为什么拒绝offer

Thanksforyouremail.

wecan’tacceptyourofferbecauseOurtotalprice（price+shippingcost）alreadyisthelowestpriceoneBay.Itisnearlynoprofitsale.Hopethatyoucanunderstand.Wewillprovidethebestservicetoyouincludingthedeliveryserviceandwarrantyservice.

Ifyouhaveanyotherquestions,feelfreetocontactus.

Kindregards

询价/报价

✓第一次询价

Thsforyouremailandyourinterestinouritem.

Wewillshiptheitemtoyouwithtrackingnumberwithin8honceyourpaymentcleared.Thetotalprice（shippingcost+price）for1pieceisXXXUSD/GBP.Itwilltakeabout3-5daystoyourhand.Afterwesendouttheitem,thenwewillsendyouthetrackingnumberwithin2days.

Ifyouhaveanyotherquestions,feelfreetocontactus.

Kindregards

✓还价

Thsforyouremailandyourinterestinouritem.

Ourtotalprice（price+shippingcost）alreadyisthelowestpriceoneBay.Itisnearlynoprofitsale.Hopethatyoucanunderstand.Wewillprovidethebestservicetoyouincludingthedeliveryserviceandwarrantyservice.

Ifyouhaveanyotherquestions,feelfreetocontactus.

Kindregards

✓买多个是否有折扣

Thsforyouremailandyourinterestinouritem.

Ourtotalprice（price+shippingcost）alreadyisthelowestpriceoneBay.Itisnearlynoprofitsale.NowwecangiveyouonlyXXUSD/GBPfurtherdiscount.Sothetotalprice（Price+Shippingcost）forXXpiecesisXXXUSDUSD/GBP.Wewillprovidethebestservicetoyouincludingthedeliveryserviceandwarrantyservice.

Ifyouhaveanyotherquestions,feelfreetocontactus.

Kindregards

付款方式Paymentmethod

Thsforyouremail.

Weacceptthepaypal,creditcard,westernunion,andbankwiretransferpayment.

Fisrt,Paypalinformation:

Ourpaypalaccountis.alsowecansendyouthepaypalinvoiceandthenyoupayforit.

Second,Creditcard:

Youcanpayforthepaypalinvoicedirectlyusingyourcreditcard.

Third,Creditcardinformation:

Firstname:

Qili

Lastname:

Jiang

Country:

China

City:

Shanghai

Thelast,Bankwiretransferinformation:

BankName:

BankofChina

BankBranch:

BANKOFCHINA,SHANGHAI,MEILONGSUB-BRANCH

SWIFTCode:

BKCHCNBJ300

BankAccountNumber:

6046561

BankAccountHolderName:

JiaoRumei

BankAccountHolderAddress:

No.67,Lane1305,LongWuRoad,XuHuiDistrict,ShangHai,China

BankAccountHolderPhoneNumber:

Ifyouhaveanyotherquestions,feelfreetocontactus.

Kindregards

Paypal付款不成功

Sorryandsorryforanyproblem.

Nowyoucanresolvetheproblemfromthefollowingtwomethod.Youcanchooseonemethod.

发货

✓发货方式和仓库/shippingmethodandwearhouse

Thsforyouremailandyourinterestinouritem.

WewillshiptheitemtoyouviaFedex/EMSwithtrackingnumber.Itwilltakeabout3-5daystoyourhand.Afterwesendouttheitem,thenwewillsendyouthetrackingnumberwithin2days.

Ifyouhaveanyotherquestions,feelfreetocontactus.

Kindregards

✓客户要求发其他物流

Thankyouforyouremail.

UsuallyweshiptheitemperFEDEXorUPSfromourUS/UKwarehouse.ButifyouneedandwewillchangetoshipbyDHLforyou.AlsoyouneedtopayforxxUSDextrashippingcostcausedbyDHL（becauseperDHLtheshippingcostwillbehigher）

Soifyouareagreeaboutthat,thetotalpricewillbe315USD/GBP（theitemprice+theshippingcostperDHL）

NowyoucanbuytheitemoneBay,wewillsendyoutheebayinvoice.andthenyoucanpayforit,youcanleaveusaeBaynoteafteryoupayforit.

Ifyouhaveanyotherquestions,feelfreetocontactus.

Kindregards

✓部分国家不发货

Thankyouforyouremail.

Weareverysorrytotellyouthat,wecouldn'tsendthisitemtoyourcontourbecauseofcustomproblem

Sorryaboutthat.Andwehopeyoucanunderstandus.

hopewecandobusinessinthefuture!

BestRegards

是否有说明书

Thankyouforyouremail.

Yes,wewillprovideprofessionalinstructioninEnglish.

Ifyouhaveanyotherquestions,feelfreetocontactus.

Kindregards

是否有关税tax

✓无关税国家

Thankyouforyouremail.

Wealreadysentthousandsofquantitypackagestoyourcountry.Donothaveanypackagebechargedtax.Soweguaranteeitisnotaxtoyourcountry.Orwewillpayforitforyou.

Ifyouhaveanyotherquestions,feelfreetocontactus.

Kindregards

✓可能产生关税的国家

Thankyouforyouremail.

Wewillmarktheitematthelowervalueforyousothatyoudonotneedtopayforthetaxoronlyneedtopayforalittletax.

Ifyouhaveanyotherquestions,feelfreetocontactus.

Kindregards

询问品名后标注的字母意义

Thankyouforyouremail.

Thankyouforyouremailandthelettera,b,caftertheitemtitle.

Thelistings’itemsareexactlythesameitem.Weusethelettera,b,c…attheendofthelistingtitletomarkitasthedifferentdaylisting.Theitemsareexactlythesameitem.

Ifyouhaveanyotherquestions,feelfreetocontactus.

Kindregards

未付款

✓要取消交易

Thankyouforyouremail.

Sorryandsorryforanyproblem,becauseebaysystemwillopenanunpaiditemcaseforalltheordersautomaticallythathaven’tbeenpaidwithin8days,andItmustbeclosedautomaticallyafter4days.pleasedon’tworry,thereisnoanyproblemwithyoureBayaccount.

Ifyouhaveanyotherquestions,feelfreetocontactus.

Kindregards

✓未付款case（未关闭）

Thankyouforyouremail.

Wearesosorryfortheinconveniencebutwehavetoexplaintoyouthatwedonotmeantoopenthecasetoyou.Itisebaysystemwillopenanunpaiditemcaseforalltheordersautomaticallythathaven’tbeenpaidwithin8days,andItmustbeclosedautomaticallyafter4days.pleasedon’tworry,thereisnoanyproblemwithyoureBayaccount

AndJustnowwecheckyourorderandfounditwillclosedwithinXdays

Ifyouhaveanyotherquestions,feelfreetocontactus.

Kindregards

✓未付款case（已关闭）

Thankyouforyouremail.

Wearesosorryfortheinconveniencebutwehavetoexplaintoyouthatwedonotmeantoopenthecasetoyou.Itisebaysystemautomaticallywillopenanunpaiditemcaseforalltheordersthathaven’tbeenpaidwithin8days,andItmustbeclosedautomaticallyafter4days.pleasedon’tworry,thereisnoanyproblemwithyoureBayaccount

AndJustnowwecheckyourorderandfoundtheunpaiditemcasehasbeenclosed.

Ifyouhaveanyotherquestions,feelfreetocontactus.

Kindregards

amazon其他卖家

Thankyouforyouremail.

Youremailhasbeenrecievedandwillberepliedsoonwhenitisavailable.

Kindregards

客户问是否包含增值税VAT

Thankyouforyouremail.sorryandsorryforthisproblemthatourtotalpricedonotincludetheVAT.

Ifyouhaveanyquestionpleasefeelfreetocontactwithus.

Kindregards

春节回复客户

DearSirorMadam:

Thanksforyouremail.

Becausetheinternationaltimeisdifferent.Wearemidnightwhenyouaredaytime.

ItistheChineseSpringFestivalHolidayfromJau30thtoFeb4thinChinese.AllthesellersdonotworkinourcountryduringChineseSpringFestivalHoliday.

1.Ifyousendustheemail,wewillreplyyouremailwithin2days.

2.Ifyouwanttobuytheitem,wewillsendoutalltheitemson29January.Ifyouareveryurgent,pleaseemailus,wewillsendtheitemaccordingtoyourrequest.

3.Ifyoualreadyreceivedyouritemandyouritemhasanyproblem,pleaseemailustheproblemindetail,wewillreplyyouremailwithin2days.

4.Ifyouhavetheurgentlything,pleasecallus0086（PacificTime:

0:

00–7:

00and19:

00–24:

00）

Thanksforyourwaiting!

Haveagoodday!

售后邮件模板

通知客户不要开投诉/差评

✓Ebay

PleaseDONOTOPENEBAYCASEOR LEAVE NEGATIVEFEEDBACKbeforeweresolveproblemforyou.or If you have any question with  item, please contact with us by email or