《酒店情境英语》课后习题参考答案docx.docx

《酒店情境英语》课后习题参考答案docx.docx

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《酒店情境英语》课后习题参考答案docx

Module1

Unit1

1.略

2.Completethefollowingmini-dialogues.

1.Goodafternoon

2.Howdoyoudo

3.Howareyou

I'mfinetoo

4.Nicetomeetyou

I'mJohnSmith

5.Thankyou

3.Listenandfillintheblanks.

Clerk:

Howareyoutoday,Mr.White?

Guest:

I'mfinethankyou.

Clerk:

Thisisourmanager,Mrs.Li.

Guest:

GladtoseeyouMts.Li.

Manager:

Howdoyoudo?

Gladtoseeyoutoo.Howdoyoulikeourhotel?

Guest:

Great!

Thepeoplehereareverynice.

Manager:

Thankyou.Hopeyouwillenjoyyourstayhere.

Guest:

Thankyou.

4.Pairwork・Discusswhattosaytotheguestsinthefollowingsituations,thenwriteoutthecorrectresponses・

1.Goodafternoon

2.Goodevening

3.Goodday

4.MayIintroduceourmanagerMr.Smithtoyou

5.MayIhaveyournameplease?

5Discussandwriteouttheproperexpressionsaccordingtoeachofthequestion.

1.Goodafternoonsir!

2.Goodmorningmadam

3.Goodevening,welcometoourhotel!

4.Goodmorning,welcometoourhotel!

5.Goodafternooneveryone,welcometoourhotel!

Unit2

1.略

2.Completethefollowingmini-dialogues.

1.Congratulations!

2.Yes,Ithinkso

3.Thesametoyou

4.Thankyou

5.atyourservice

3Listenandfillintheblanks.

Clerk:

Goodmorning,Mr.White!

Guest:

Goodmoming.

Clerk:

Youlooksoupset.What'sthematterwithyou?

Areyoulookingforsomething?

Guest:

Yes,IneedtomakeaphonecallandIcan'tfinditanywhere.

Clerk:

Oh,Ihavejustseenamobilephoneonthedeskofthebar

Guest:

Thatmustbemine,Ihavejusthavesomethinginthebar!

Thankyouverymuch!

Clerk:

You'rewelcomeandhopeyoucanfindyourphoneassoonaspossible.

Guest:

Thankyou.Bye!

4Pairwork・Discusswhattosaytotheguestsinthefollowingsituations,thenwriteoutthecorrectresponses・

1.Thankyouandit'sveryniceofyou

2.Congratulations

3.YesIthinkso

4.HappyNewYear

5.Thankyouthesametoyou

5Discussandwriteouttheproperexpressionsaccordingtoeachofthequestion.

1.Happybirthday,MrGreen

2.Wishyougoodluck

3.Congratulations

4.Yes,Ithinkso

5.Thankyouthesametoyou

Unit3

1.略

2.Completethefollowingmini-dialogues.

1.MayIhaveyournameplease?

2.MayIhaveyourroomcard?

3.Whichbrandwouldyoulike?

4.Doyouneedamorningcall?

5.Smokingornon-smokingfloorplease?

3Listenandfillintheblanks.

Clerk:

Goodmorning!

Housekeeping.May[comein?

Guest:

Yes,ofcourse.

Clerk:

Fmsorrytodisturbyou,butmayIcleantheToomnow?

Guest:

Suregoahead.

Clerk:

Oh,MayItidyupyourbed?

Guest:

OK.

Clerk:

MayImovethethingsonyourdesksothatIcandustit?

Guest:

I'dprefeTyoudon'tmovethem.

Clerk:

FmsorryIdon,tknow.

Guest:

Thafsallright

4Pairwork・Discusswhattosaytotheguestsinthefollowingsituations,thenwriteoutthecorrectresponses・

1.Howabout...

2.Wouldyou...

3.HowmayIhelpyou?

/WhatcanIdoforyou?

4.Wouldyoulikeamorningcall?

5.Howdoyoulike....?

5Discussandwriteouttheproperexpressionsaccordingtoeachofthequestion.

1.MayIhaveyourphonenumber?

2.Couldyoupleasesignhere?

3.Housekeeping,mayIcoming?

4.Howabout.../Whatabout...

5.WhatcanIdoforyou?

unit4:

1.略

2・Completethefollowingmini-dialogues.

1.Itopensfrom9amto10pm

2.It's25dollarsaltogether

3.Ok,hereitis.

4.Ittakesaboutthreequarters

5.It'satthecomeroftheroad.

3Listenandfillintheblanks.

Clerk:

Hello,howcanIhelpyou?

Guest:

Hello.IwouldliketotakemydaughtertotheHappyValleytomorrow.Howcanwegetthetickets?

Clerk:

Fvebeentherewithmykid,ifsveryinterestingthere.Icanhaveticketsdelivewdsoyoucanpickthemupfromhere.WouldthatbeOK?

Guest:

Thafsfine.

Clerk:

Icangetyoua10%discountifyou'dliketohavelunchaswell.

Guest:

Thatsoundsgood

Clerk:

Ok,soyou'dliketwoticketsfortheHappyValleyfortomorrow.ShallIaddthecosttoyourbill?

Guest:

Yes,please.Thanks.

Clerk:

Hopeyouwillhaveagoodtrip.

4Pairwork・Discusswhattosaytotheguestsinthefollowingsituations,thenwriteoutthecorrectresponses・

1.You'dbettergotherebysubway.

2.It'sMay10th.It5stentoten.

3.Turnrightatthesecondcrossing

4.Pleasewatchyoursteps

5.Wecanofferyoua10%discount.

5Discussandwriteouttheproperexpressionsaccordingtoeachofthequestion.

1.It's40degreescentigradeandyou'dbetternotgoout.

2.It'snotfarfromhere,youcangothereonfootandenjoythesceneontheway.

3.1willorderitforyou

4.it'sabout320yuanaltogether,please.Andthereisa15%discountforstayingguests.

5.Youmaytakeourshuttlebustogetthereunit5:

1.略

2・Completethefollowingmini-dialogues.

1.wedoapologize

2.It'sallright

3.1apologizeforthis

4.1havetoaskourmanager.

5.Thankyouforyourpatience

3Listenandfillintheblanks・

Guest:

Iwanttocomplainabouttheterriblethinginyourhotel.

Clerk:

I'msorryyouarenothappy,sir.Whathashappened?

Guest:

Todayisveryhot,soIwanttousetheair-conditioner.Butitdoesn'twork.

Clerk:

Idoapologize,sir.AndI'llgetsomeonetofixitrightaway.

Guest:

CanIuseitafterlunch?

Clerk:

YesI'llmakesureofthat.

Guest:

Thankyou

Clerk:

BesidescanIgiveyouadiscounttomakeyouhappy?

Guest:

Thafsveryniceofyou.

4Pairwork・Discusswhattosaytotheguestsinthefollowingsituations,thenwriteoutthecorrectresponses・

1.It'sapity

2.Thankyouforyourunderstanding

3.1havetoaskourmanager

4.Fmsorry.Ifsmyfault.

5.Wedoapologize

5・Discussandwriteouttheproperexpressionsaccordingtoeachofthe

question・

1.Letmesee...Oh,wedoapologize.Fllcheckitoutrightaway.

2.ShallIcallthemanager,madam?

3.Fmreallysorry,butIseemtohavemisservedadish

4.ShallIbringyouaknifeandfork?

5.Thankyouforyourunderstanding.

unit6

1•略

2.Completethefollowingmini-dialogues.

1.Seeyoulater

2.Pleasegivemybestregardstoyourfamily

3.Goodnight

4.Goodbyeandthankyouforyourcoming.

5.Haveanicetriphome.

3Listenandfillintheblanks.

Guest:

Iwillgohomeandcomeheretosaygood-bye.

Clerk:

Sorrytohearthat.Andwhendoyouleave?

Guest:

Myplaneleavesat8:

45thisSunday.

Clerk:

Soyouwon'tbestayingherenextweek.Can'tyoustayalittlelonger?

Guest:

IhavefinishedmymeetingheresoIhavetogohome.

Clerk:

Sorryfornotbeingabletoseeyouoffattheairport.Besurenottoleaveanythingbehind,pleaseandatlastpleasegivemybestregardstoyourfamily.

Guest:

OK.Iwillandthafsveryniceofyou.AlsoIshouldthankyouforyourservicehere.IwillstayinyourhotelnexttimeIcomehere.

Clerk:

Thanksalot.

4Pairwork・Discusswhattosaytotheguestsinthefollowingsituations,thenwriteoutthecorrectresponses・

1.Wehopeyouhaveenjoyedyourstay.

2.Haveaniceday!

3.Welookforwardtoseeingyousoon.

4.Goodnight

5.Goodbye,sirandhopetoseeyouagain

5・Discussandwriteouttheproperexpressionsaccordingtoeachofthe

question・

1.Haveanicetriphome.Andpleasegivemybestregardstoyourfamily.

2.Haveanicedayandpleaseenjoyyourself.

3.Goodnightandhaveagoodrest!

4.Besurenottoleaveanythingbehindplease.

5.Happylanding.

Module2

Unit1

1・A:

Listentothedialogueandfillinthereservationform・

ReservationForm

Guest9sName

Adult/Kids

ConfirmationNo.

Arrival:

March3rdt

TransferTime:

GermanyDaf

Delegation

26adults

4873

Flight#:

BA368

Departure:

March7th.

TransferTime:

Flight#:

BA388

ExtraBed

/

Adult26

Children/

RoomType

Room

Rate

standardroom

13

350

BookedbyMr.SwineRamosTelephone13761938465Fax/

EmailCompany

Remarks:

aconferenceroomforabout40peopleonMarch5th

TakenbyYournameDate_XXXX

B:

Listentothedialogueandfillintheblanks・

Reservationist:

Goodmorning,TorontoHotel,Reservations.HowmayIhelpyou?

Guest:

FdliketoTeserveatoohi.

Reservationist:

Whattimewillyoubearriving?

Guest:

FromOct12thtoOct14th.

Reservationist:

Well,Whattypeofroomwouldyoulike?

Guest:

JustasingleToom,please.

Reservationist:

MayIhaveyouicreditcandtoguaranteethebooking?

Guest:

Yes,It9smyVISAcard.It^No.6222375610880310.

Reservationist:

Thankyouverymuch.CouldyoutellmeyournameandtelephonenumbeT,please?

Guest:

Yes,mynameisGerryBrownandmytelephonenumbeTis3389-1120.

Reservationist:

Thankyouforcalling.WearelookingfoTwaidtoseeingyou.

2・MatchtheEnglishexpressionsinColumnAwiththeirChinesemeaningsin

ColumnB・

l.D2.H3.14.B5.E6.A7.K8.F9.J10.G11.C

3・Putthefollowingserviceproceduresintocorrectorders・

325614

5・Discusswithyourpartnerwhattosaytotheguestinthefollowingsituationsandthenwriteoutthecorrectexpressions・

1.Goodmoming/aftemoon/evening,XXXhotel.HowmayIhelpyou?

2.Whatkind/typeofToomwouldyoulike?

3.CouldyoupleasetellmeyouiarrivalanddepaTtuiedates?

4.WouldyouliketochangetheToomotwouldyoulikemetofindanearbyhotelfolyou?

ButthebusinesssuitehasalargerbedroomandalaTgeilounge.ItismowcomfoTtableandidealformeetingbusinessguests.

5.Couldyougivemeacreditcardtoguaranteethebooking?

6.Thankyouforcalling.Goodbye.

6・TranslatethefollowingsentencesintoEnglish・

1.Goodmorning.Reservations.HowmayIhelpyou?

2.Howlongwillyoubestaying?

3.Whatkindofroomwouldyoulike?

4.Yourreservetionnumberis3645.

5.Youcanhavea15%discountwiththecooperaterate.

6.Wearelookingforwardforyourcoming.

Reading:

l.F2.F3.F4.T

Unit2

1・A:

Listentothedialogueandfillintheblanks.

Receptionist:

Goodmorning,madam,What