香港理工大学SQA计划文档.docx

1、香港理工大学SQA计划文档NOAANational Environmental Satellite, Data, and Information Service (NESDIS)Comprehensive Large Array-data Stewardship System (CLASS)Quality Management PlanCLASS-1006-CLS-PLN-QMFebruary 1, 20051 Document HistoryQuality Management Plan Document HistoryVersionDate CompletedDescription of

2、Change1.007/19/02Initial Release1.108/19/02Modifications made from internal review.1.208/29/02Modifications made from internal review.1.310/04/02Modifications made from CPMT review.1.411/26/02Added completed Table B2.009/05/03Updated for yearly review and process improvement.2.109/12/03Updated to co

3、rrect comments from CSC RES QM and projects reviews.2.209/16/03Updated version number to match management approval of document.2.309/29/03Updated document per associated comments by Richard Reynolds on the MPMP and OSDPD AP documents. Updated NESDIS CIO to NESDIS OSD PM.2.410/27/03Updated based on S

4、EPG comments and CSC QM reorganization.2.501/17/05Yearly update, add intergroup activities, update measurements information, lessons learned.3.002/01/05Approved by CPMT; minor format changes added2 Review and ApprovalQuality Management Plan Review HistoryReviewerVersion ReviewedDate CSC QMO2.502/01/

5、05 CLASS SEPG2.501/24/05 CPMT2.502/01/053 ContentsDocument History iiReview and Approval iiiContents ivList of Figures and Tables viiSection 1 - Introduction 11.1 Purpose 11.2 Scope 11.3 Document Organization 11.4 References and Related Documents 21.5 Document Maintenance 3Section 2 - Quality Manage

6、ment Responsibilities 42.1 Quality Objectives 42.2 Quality Management Organization 42.3 Quality Management Office Functions and Responsibilities 52.4 Quality Management Responsibilities of Others 62.4.1 CLASS Project Management Team (CPMT) 72.4.2 Technical Area Leads 72.4.3 Lead Integrator 72.4.4 So

7、ftware Engineering Process Group (SEPG) 72.4.5 Project Technical Staff 72.4.6 CSC Federal Sector Group Quality Responsibilities 8Section 3 - Quality Management Approach 93.1 Key Quality Management Concepts 93.2 Overview of Quality Management Methods and Activities 93.3 Life Cycle Activities 103.4 Pr

8、ocess Assurance Cycle 103.5 Evaluation Criteria and Standards 123.6 Standards and Procedures (S&Ps) 133.7 Product Reviews 133.7.1 Peer Reviews 133.7.2 QMO Deliverable Reviews 143.8 Process Audits 143.9 Training 15Section 4 - CLASS Quality Records and Reports 174.1 Project File Records 174.2 Monthly

9、Status Reports 174.3 Audit Reports 174.3.1 General Audit Reports 174.3.2 PAC Reports 184.4 Non-Conformance Reporting and Corrective Action 184.5 Quality Measurement 194.5.1 Software Quality Goals 194.5.2 Measurement and Analysis 19Appendix A - QM Schedule and Metrics 21Appendix B Distribution of Qua

10、lity Responsibilities 22Appendix C Glossary 27Appendix D - Acronyms 294 List of Figures and Tables FiguresFigure 2-1. Quality Management Relationships 5TablesTable 3-1. Quality Activity Schedule Form 10Table 4-1. Quality Metrics 20Table A-1. Quality Management Schedule of Activities 21Table B-1. Dis

11、tribution of Quality Responsibilities 235 Section 1 - Introduction1.1 PurposeThe purpose of this Quality Management Plan (QMP) is to establish the goals, processes, and responsibilities required to implement effective quality management functions for the NOAA/NESDIS Comprehensive Large Array-data St

12、ewardship System (CLASS) project. Quality Management (QM) identifies both the underlying concepts on which the plan is based and the specific activities conducted to ensure: The business solution activities, such as functional requirements, technical constraints, system development, and maintenance

13、activities, are accomplished in accordance with the approved methodology, supporting standards and procedures, and The products and services produced conform to applicable CLASS project requirements.1.2 ScopeThis QM Plan applies to all system development and maintenance efforts, including those task

14、s performed by subcontractors, and covers all applicable life cycle phases. This plan is intended for use by all CLASS personnel to understand and perform the quality activities applicable to their responsibilities. Quality management requires the project to identify quality activities for its curre

15、ntly planned work phase and related releases. . CLASS project management and the QMO is accountable for quality and the responsibilities and actions that determine and implement policies. Quality management includes obtaining the commitment of the organization, marshaling resources, and ensuring qua

16、lity objectives and processes are used and supported effectively. Quality management for the project is planned along with other project tasks and initiatives. Implementation of and compliance with the QMP is the shared responsibility of all project personnel. Both project management and technical s

17、taff are thus integrated with and committed to the success of overall Quality Management.1.3 Document OrganizationThis project quality management planning document is organized as follows: Section 1, Introduction, outlines the purpose and scope of quality activities and responsibilities, as well as

18、the purpose, scope, organization, and relationship of this document to other pertinent documents. Section 2, Quality Management Responsibilities, explains the responsibilities for quality management on the CLASS Project. Section 3, Quality Management Approach, defines the QM approach to assure compl

19、iance with the key concepts of CLASS QM. Section 4, Quality Management Records and Reports, describes the records and reports prepared and maintained by the Quality Function. Appendix A, QM Schedule and Metrics, outlines the proposed QM schedule and metrics report template. Appendix B, Distribution

20、of Quality Responsibilities, reflects the distribution of quality effort between the QMO and CLASS project personnel. Appendix C contains a glossary of definitions. Appendix D contains acronyms used in this document. 1.4 References and Related DocumentsThe CLASS Master Project Management Plan (MPMP)

21、 is the primary document describing the management processes and strategies for the overall CLASS Project. The MPMP directs the overall project planning function and defines the organization, resources, and methodology for meeting customer requirements.The CLASS QMP supplements the MPMP and document

22、s the quality management function. The management approach, policies, and procedures described in this plan are derived from CLASS process baseline documents and CSC Federal Sector policies and procedures. The QMP was developed in accordance with the following documents and resources of which the CL

23、ASS QMO follows: Master Project Management Plan (MPMP), CLASS-1028-CLS-PLN-MPMP CSDPC Activity Plan (AP), CLASS-1003-CLS-PLN-CSDPC TMC Activity Plan (AP), CLASS-1073-CLS-PLN-TMCAP Configuration Management Plan (CMP), CLASS-1001-CLS-PLN-CM Software Development Guide (SDG), CLASS-1002-CLS-PRO-Guide So

24、ftware Development Measurement Plan (SDMP), CLASS-1054-CLAS-PLN-MA CSC FED Civil Group Quality Assurance Policy, SP 611, Revision 01, July 2000 Computer Sciences Corporation (CSC) Catalyst, Quality Management, R4.0, Version 1.0.2, 2003The QMP refers to the following supporting documents: Process Ass

25、urance Cycle procedure, CLASS-1021-CLS-PRO-QM QMO Process Audits, CLASS-1023-CLS-PRO-QM QMO Product Reviews, CLASS-1019-CLS-PRO-QM Waiver Requests, CLASS-1020-CLS-PRO-QM Corrective and Preventive Actions, CLASS-1022-CLS-PRO-QM Peer Reviews procedure, CLASS-1018-CLS-PRO-QM Configuration Audits proced

26、ure, CLASS-1025-CLS-PRO-CM Operational Readiness Review procedure, CLASS-1049-CLS-PRO-SIT1.5 Document MaintenanceThe QMP has been reviewed and approved through independent review by the CSC Federal Sector (FED) Civil Group (CIV) Quality Director, by the CLASS Project Management Team (CPMT), and is u

27、nder baseline control. During the course of the CLASS project, the QM organization will continually make improvements to its internal processes to ensure accuracy, then review and update this document on a yearly cycle to reflect process improvements. In this way, the QM organization remains efficie

28、nt and responsive to the customer and project quality needs and requirements. Any changes to this QMP will be submitted to the QM manager and then to the CLASS Project Management Team (CPMT) for authorization and approval.6 Section 2 - Quality Management ResponsibilitiesThis section identifies the Q

29、M responsibilities and relationships at all levels of the CLASS project, and describes the quality responsibilities of the QMO, CLASS project management, and technical personnel. 2.1 Quality ObjectivesThe CLASS quality objectives support CLASS goals and objectives, and establish the framework for pl

30、anning and performing quality management activities reflected in project plans. The CLASS quality objectives are to: Deliver products and services that meet customer needs and business objectives Deliver products that are compliant with applicable contract and project requirements Empower CLASS pers

31、onnel to take responsibility for the quality of their products and services Prevent and resolve problems by implementing effective work processes Promote continuous improvement in work processes to improve quality, timeliness, and cost-effectiveness Improve the effectiveness of CLASS processes and their supporting tools, techniques, standards, and proceduresAll CLASS personnel are responsible for supporting the objectives while performing assigned duties. The CLASS Quality Management Office (QMO) is responsible for monitoring CLASS performance against the objectives and for s