HND商务信息与通讯技术OUTCOME1.docx

1、HND商务信息与通讯技术OUTCOME1Part 1: Identify and evaluate the role of business information in decision-making.Question 1:Strategic ManagementStrategic management is responsible for making decisions that affect whole company. These decisions are generally very complex and unstructured .They make long-term de

2、cisions.Internal: The market trends. If the company can observe the index，it willunderstand the needs of the company ，so as to decide it will produce the products to gain more profit.External: the staffing needs. If the mpany can improve employee benefits，increase their rewards ，it will make employe

3、es have more power.Tactical ManagementTactical managers are the middle management. They make medium-term decisions a忏ecting budgets， monitoring operations， developing policies， obtaining resources. Tactical managers develop tactics to achieve the overall strategic aims and objectives set by the stra

4、tegic manager.Internal: The budgets. If the company has a budget process，it will be able to control the budget and control the companys cash position. And the enterprisecapital will become more flexible .External: If the enterprise has the fixed suppliers，it will guarantee the quality of enterprise

5、products and save operating time，thus enhances the enterprise the competitive ability and increase more profits.Operational ManagementThe operational manager is the first line manager or supervisor. They areresponsible for the day-to-day opera甘ons of the business.Internal: If the enterprise sta仔 att

6、endance record eve叩 day，it can work out a plan for a more perfect plan according to the information，so that employees work more e仔iciently.External: The customer needs. If the enterp川se understand customer needs， its products to attract customers and increase income.Senior ManagementStrategicTactica

7、lMiddle ManagementOperationalQuestion 2:Enterprise resource planning is a cross-functional enterprise system driven by an integrated suite of so仕ware modules that supports the basic internalbusiness prosses of a mpany. ERP gives a company an integratedreal-time view of i怡 core business processes suc

8、h as production，order processing，and inventory management，tied together by ERP applications software and a common database maintained by a database management system. ERP systems track business resources (such as cash，raw materials，and production capacity) and the status of commitments made by the b

9、usiness (such as customer orders，purchase orders，and employee payroll)，no matter which department (manufacturing ，purchasing ，sales，accounting ，and so on) has entered the data into the system. ERP facilitates information f10w between all business functions inside the organization，and manages connect

10、ions to outside stakeholders. (Wikipedia ，2013)This information system would support decision-making at strategic levels.ERP provides support to upper level management to provide them with critical decision making information.This decision support allows the upper level management to make managerial

11、 choices that enhance the businessdown the road.ERP also creates a more agile mpany that better adapts to change. ERPmakes a company more f1exible and less 时gidly structured so organization components operate more cohesively，enhancing the business-斗nternallyand externa11y.ERP can greatly improve the

12、 quality and efficiency of a business. By keeping a companys internal business process running smoothly ，ERP can lead to better outputs that benefit the company such as customer service，and manufacturing.Customer relationship management is a model for managing a companysinteractions with current and

13、 future customers. It involves using technology to organize ，automate ，and synchronize sales，marketing ，customer service ，and technical suppo凡 (Wikipedia ，2013)This information system would support decision-making at operational levels.Access control is crucial for the SCM tool. On the one hand，sinc

14、e this is team development ，may need to limit certain members of the authority;The sub-project of the especially big projects tend to be involved inoutsourcing ，at the end of the alignment stage will involve a lot of different units，need more rights management. Access control ，on the other hand，also

15、 reduced the possibility of wrong operation，indirect improve the availability of the SCM tool.SCM tools record programs and files modified tr司ectory，track change information，make the software development work completed in Baseline (Baseline) gradual wa弘 avoiding the uncontrolled software developme n

16、t situation ，make development status in order.Supply chain management is the management of the flow of goods. It includes the movement and storage of raw materials ， work-in-process inventory，and finished goods from point of origin to point of consumption . Interconnected or interlinked networks，cha

17、nnels and node businesses areinvolved in the provision of products and services required by end customers in a supply chain . Supply chain management has been defined as the design， planning，execution，control ，and monito时ng of supply chain activities with the objective of creating net value，building

18、 a competitive infrastructure ，leveraging worldwide logistics， synchronizing supply with demand and measuring performance globally. (Wikipedia ，2013)This information system would support decision-making at operationa川evels. CRM is not only one in the face of customer marketing and service department

19、， also is a business departments can share information and resources pla仔o rm for the automation work，in order to maximize the mining and coordination of enterprise resources ， expand the survival space and potential.CRM is customer information into positive customer relationship and the working pro

20、cess of the cycle. Through the CRM can more trulycomprehensive collection，analysis of customer information ，to providecustomers with multi-angle，all-round service.Question 3:The Data Protection Act 1998 is a United Kingdom Act of Parliament whichdefines UK law on the processing of data on identifiab

21、le living people. It is the main piece of legislation that governs the protection of personal data in the UK. Although the Act itself does not mention privacy，it was enacted to bring UK lawinto line with the EU data protection directive of 1995 which required Member States to protect peoples fundame

22、ntal rights and freedoms and in particular their right to privacy with respect to the processing of personal data.(Wikipedia ，2013)1 think it necessa叩for enterprises to use the Act.It can better protect corporatedata and information，to reduce a lot of business risk.The Copyright，Designs and Patents

23、Act 1988 (c. 48)，also known as theCDPA，is an Act of the Parliament of the United Kingdom which received Royal Assent on 15 November 1988. It reformulates almost completely the statutory basis of copyright law (including pe斤。rming rights) in the United Kingdom， which had，until then，been governed by t

24、he Copyright Act 1956 (c. 74). It alsocreates an unregistered design right，and contains a number of modificatons to the law of the United Kingdom on Registered Designs and patents. (Wikipedia ，2013)1 suggest it necessary for enterprises to use the Act. It can help enterp川ses tobetter protect and inc

25、rease their own interests.Part 2: Describe and evaluate data communication systems and new ICT innovations.Question 1: Compare and contrast three data communication systems.A local area network (LAN) is a network that connects computers within a limited geographical district，usually within an indepe

26、ndent office or building.Wide Area Network (WAN) ，also called Remote Computer Network，the scope of its largest，generally can be from a few tens of kilometers to tens of thousands of miles. Established a national or international network is a widearea network. In a wide area network， used for the tra

27、nsmission of communications devices and transmission medium can be provided by the telecom sector.(NWPU，2013)The Internet is a global system of interconnected computer networks that usethe standard Internet protocol suite (TCA斤P) to serve several billion users worldwide. It is a nefwork of nefworks

28、that consists of millions of private，public， academic ，business，and government networks，of local to global scope，that are linked by a broad array of electronic ，wireless and optical networkingtechnologies. The Internet carries an extensive range of information resourcesand services，such as the inter

29、-linked hypertext documents of the World Wide Web (WWW)，the infrastructure to suppo时 email ，and peer-to-peer networks. For example ， Microsoft Service Network and Email passed through the Internet.(Wikipedia ，2013)Compare: A local area network is a network within a limited distance usuallyon one geo

30、graphical site. The Wide Area Network is larger than local areanetwork. The Internet is global，the most wide range.(IT168，2011)The three data communication systems have themselves advantages ，so it should be combined with each other，the development of enterprises will be better.Question 2: Describe

31、two benefits for each of the three data communication systems for BW.Local area network:Low-Ievel proto1 is Simple. In the local area network (LAN)，due to theshort distance and time delay is small，low cost，high transmission rate， high reliability，so the channel utilization has not considered the mai

32、n factors，so the low-Ievel protocol is simple.Because of the close range transmission ，so the error rate is ve叩 low.Wide Area Network:Its transmission speed is betler and transmits large amounts of data.Its transmission range is wider.Internet:The Internet provides abundant information resources and application services