《商务英语情景口语100主题管理 》.docx

1、商务英语情景口语100主题管理 商务英语情景口语100主题目录Day today Office日常事务1 Faxes传真2 Telephone Calls电话3 Making Telephone Appointments电话预约4 Memos备忘录5 Business Correspondence商业信函6 Placing an Order下订单Office Talk办公室谈话7 Coworkers同事8 Bosses老板9 Brainstorming集体讨论10 Commuting乘公交车上下班11 The Working Lunch工作午餐Business Trip商务旅行12 Inter

2、national Business Travel国际商务旅行13 Dressing for Business商务着装14 Hotel Situations旅馆情景15 Negotiating the Subway乘地铁Client Reception接待客户16 Receiving Clients接待客户17 Entertaining Clients招待客户18 Accommodating Foreign Clients接待国外客户19 Factory Tours参观工厂Business Commune zations商务交流20 Personal Introductions个人介绍21 Sm

3、all Talks聊天22 Delivering Bad News传达坏消息23 Polite Questions礼貌提问24 Farewells道别Negotiation谈判25 Clarifying the Stakes说明利害关系26 Making Concessions做出让步27 Discussing the Bottom Line讨论底线28 Accepting and Confirming接受和确认29 Hard Bargainers VS Soft Bargainers强硬的对手和温和的对手Company Organization公司结构30 CEO执行总裁31 Stockho

4、lders股东32 Board of Directors董事会33 Managers Staff管理人员34 Laborial Staff普通员工Meetings and Interviews会议和面谈35 Executing Meetings开会36 Performance Reviews业绩评估37 Agendas会议议程38 Making Requests提出要求Presentations业务陈述39 Preparation and Developing Your Topic准备和展话题40 Introductions and Beginnings介绍和开头41 Making Trans

5、itions in the Boay of the Presenta陈述中的过渡42 Conclusions结论43 O&A (Question and Answer Period)提问阶段Data数据处理44 Trends趋势45 Systems制度46 Schedufing日程安排47 SWOT An山sis态势分析48 Statistical Reports数据统计报告Technology技术49 Emad电子邮件50 Computer Technology计算机技术51 Running an Intemet Business网上做生意52 Electronic Gadgets数码产品5

6、3 Webbased Marketing网上营销Financial Topics财务话题54 Costing成本55 Budgets预算56 Auditing审计57 The Economy经济58 Fundraising集资Legal Topics法律话题59 Confidentiality机密60 Lawyers律师61 Contracts合同62 Copyright版权63 Patents专利64 Environmental Regulations环境条例Marketing Topics营销话题65 Marketing Surveys市场调查66 Target Audience目标消费者

7、67 Print and Media Advertising印刷和媒体广告68 Promotional Events促销活动69 Developing the Market市场开发Sales Topics销售话题70 Selling Points卖点71 Trade Shows贸易展览72 Sales Reviews检查销售额73 Product Demonstrations产品演示74 FoUowing up on Leads线索追踪75 Customer Service顾客服务International Topics国际话题76 Sourcing得到供货77 ExportImport出口进

8、口78 Exchange Rates汇率79 International Greeting Methods国际问候方式Big Business跨国公司80 Mergers合并81 Competition竞争82 Climbing the Corpira te Ladder进入管理层83 Branch Offices分支机构84 Consulting咨询Employment Practices雇用惯例85 Fair Pay公平薪酬86 Recruiting Peonnel人员招聘87 Retirement退休88 Partnership合作关系89 R&um6s简历90 Job Intervie

9、ws求职面试Social and Equality Issues社会和平等话题91 Women in the Workforce职业女性92 Discrimination歧视93 Weffare福利94 Labor Unions工会95 Strikes and Demonstrations罢工和示威游行Continuing Education继续教育96 Management Training管理人员培训97 SeminarsWorkshops研究会研讨会98 Company Retreats公司培训99 Teambuilding团队建设100 MBA工商管理硕士英语国际人知性英语 自信表达原

10、生态的外企口语，白领精英的必修课；100个场景，200篇对话，帮助你成功应对多话题、深层次的商务交流。一本商务英语书是否有用，要看它是否尽最大可能营造出真实的商务情景，是否有真实的商务语言。很多书罗列出漂亮的句子、短小的对话。读者学着倒是轻松，但一到真实场景，还是听不懂说不出。原因何在？内行人知道，这些书语言规整但不是圈内行话，对话太短不能应对深度交流，话题太少不能随机应变。商务英语情景口语100主题一书，则旨在帮助学习者适应多话题、深层次的商务英语交流。首先，丰富的主题、海量的对话再现原生态的商务语境。翻开这本小16开400多页的书，100个主题、200组大篇幅对话，再加上词汇、短语，以及按

11、初、中、高级排列的句子会让人有密不透风之感。实际上，在一个贯穿着英语语流的商务环境中，这种语言的压力会更加强大。本书 “强迫”读者进入原生态的商务场境，通过密集的语流刺激让读者掌握各种场景下的沟通方式。其二，真实的语言让你学会圈中人的行话。对话的语言秉承真实、地道的原则，生词、难词很少，但加入了大量英美职场耳熟能详，而一般读者并不熟悉的固定表达法。其中大多数一看就会，并能迅速派上用场。比如mountain of work（一堆工作），cover a lot of points（涉及许多要点），take off like a rocket（急速上升），do ones homework（做准备），

12、outside the scope（在范围之外），no time to lose（抓紧时间），better safe than sorry（宁愿稳妥免致后悔），spill the beans（泄密），have a legal arm（拥有法律武器），take the blame（承担过失），get things on track（走向正轨），等等。其三，深入的对话让你纵观职场心态。借助深入细致的对话，此书得以能够揭示英美职场人士的思维方式和情感方式。这对于学习者沟通技巧的提高，不亚于语言功夫。比如怎么应对客户的过分要求、怎么应对过于亲热地法国式问候、怎么谈论办公室恋情、怎么评价部门之间和同事之

13、间的竞争，等等。这本书因此超越了语言的范畴，比较全面地反映了公司内外环境和办公室政治的方方面面。其四，灵活的方式让你自主学习。无论用于课堂教学还是自学，此书都具有相当大的伸展度和灵活性。全部对话都配有MP3。读者可以根据自身的学习目的和喜好的学习方式，有选择地进行口语、听力、语音、听写、口笔译、词汇等各种练习。内容简介本书以100个场景、200篇对话展现原生态的外企口语，生动描绘了各种真实场景下的沟通方式； 每个主题下包括实用表达法、词汇表、对话三个部分。实用表达法分为初、中、高三个级别，供读者循序渐进地学习；词汇表部分除生词外，还提炼出课文中的短语和固定表达法。对话包括不同场景下的二组。通过

14、本书及附赠的MP3对话录音，你可以进行口语、听力、语音、听写、口笔译、词汇等各种练习。无论用于课堂口语教学还是自学，本书都具有相当大的伸展度和灵活性。1 Faxes传真Dialogue oneM: Can you have the briefs from the Anderson firms lawyer on my desk by tomorrow morning. There are quite a few very time sensitive matters with this case. Im afraid I cant wait any longer.F: Getting thos

15、e Anderson briefs has been harder than you can imagine. I have tried to contact their lawyer many times. But every time I call, his secretary says hes in a meeting or out of the office or away on business. I am beginning to think he is trying to avoid me.M: Thats highly possible. He knows if we miss

16、 our filing deadline, we dont stand a chance to compete against them for the bid. Try to get a hold of him again. Give him a call and see if he can fax them first thing.F: What if I cant speak to him directly?M: Ask his secretary to fax them. Its the same thing. Have them faxed over with a copy also

17、 faxed to Martins office.F: How do I find Martins fax number? Is he in your rollerdesk?M: No, but you can also call their office and ask the secretary to give you their fax number. Ill email you their office number later today.F: Ok, Ill get on it first thing.M: Be sure you do, I need those briefs A

18、SAPDialogue twoM:Did you put this mornings faxes on my desk?Im waiting for some urgent faxes from headquaters,Im pretty sure they came in last night.F:Evething that came in the office fax machine last night is all on your desk,but I noticed that some of faxes came through pretty blurred,maybe you ta

19、ke a look at them,if the copy is unreadble,Ill call then and ask them to refax.M:Yeah,youre going to have to call them and get them to be refax. These copies are so dark. I cant make out any of the words.F:What about that one?M:This one?This one is so light and I can barely read it. How can that be?

20、F:You know, I think the fax machine is out of toner. I can change the toner cartridge. That should solve the problem.M:Yes,but this one will have to be refaxed as well. And look, theres about 3 pages missing. It looks like the fax machine ate half of my important faxes,and ones that made it through

21、are so blurred or too light. They are unreadable.F:I guess the fax machine is out of paper too. Dont worry,Ill have someone look at it this afternoon,and in the meantime,Ill have your documents refaxed to our other fax machine.2 Telephone CallsDialogue 1A:Hello,thank you for calling Bradford and Son

22、s. This is Tracy speaking,How may I help you?B:Hello.I would like to speak to your director of human resources,Ms.Jenkins,Please.A:Just a moment.Ill check to see if she is at her desk.May I tell her who is calling?B:This is Bill Burton from Milford Insurance,Im calling in regards to our meeting next

23、 Tuesday.A:Thank you,Mr.Burton.Can you please hold for a moment?Ill check to see if she is available.B:No problem.A:Im sorry,Ms.Jenkins is away from her desk.She has already left for lunch.Would you like to leave a message for her?B:Yes,please have her return my call when she returns to the office.I

24、ts best if she can get in touch with me before 3 pm today;she can reach me at my office number,635-8799.A:Im sorry,I didnt quite catch that,could you please repeat the number?B:No problem, my office number is 635-8799,Tell her to ask for extension 31.A:Im sorry,Mr.Burton,just to confirm,your name is

25、 spelled B-U-R-T-O-N,is that correct?B:Yes,and I represent Milford Insurance.A:I wil make sure Ms.Jenkins receives your message and returns your call before 3pm this afernoon.B:Thank you very much.Dialogue2A:Hello,Pasadena Inn,this is Sandy,how may i direct your call?B:Id like to speak to someone ab

26、out reservations.A:I can help you with that.what date would you like to make a reservation for?B:Well be arriving May 12th ,but I would like to make reservations for penthouse.A:Oh,Im sorry sir,I only handle bookings for our standard rooms.The person you need to speak with is Tony Parker,he makes al

27、l the arrangements for our executive accounts.Unfortunately,hes not here right now.Can I take your name and number and have him get back to you?B:When do you expect him back in?A:Hell be out all afternoon,he might not be able to return your call until tomorrow,Will that be alright?B:Yes.I suppose.My

28、 name is Sam Darcy.He can contact me at 660-843-3235 .A:Could you please spell your last name for me?B:Sure.Its D-A-R-C-Y.A:Okay.Mr Darcy,and your phone number is 660-843-3233 ?B:Thats 3235.A:Sorry!3235.Great.Ill have Tony call you first thing tomorrow morning.3. Making Telephone AppointmentsDialogu

29、e oneM:Hello,Bill Berton speaking. What can I do for you?F:Hello,Mr Berton,this is Jenny Jenkins of bradford and sons returning your call. Im sorry you missed me when you called my office this morning. My sacretary said you called concerning our meeting next Tuesday? M:Yes Ms Jenkins,thank you for r

30、eturning my call. Im glad to finally get hold of you.I want to let you know I will not be able to make our meeting next Tuesday. I would be out of town that day. Is there any possibility we can move the meeting to Monday?F:I am sorry. Im afraid I am completely booked on Monday. Would it be Possible

31、to postpone until you return?M:Oh,dear. I was counting on taking care of our meeting before I leave. But I suppose I can shut off a few things. Yes,we can arrange something. I will be back Thursday morning. What about Thursday afternoon? Would that work for you?F:That should be fine,shall we say about two oclock?M:Perfect! I look forward to seeing you at two oclock next Thursday afternoon. If you need to change the time,pls feel free to call me on my cell phone.F:Thanks Burdon,Ill see you on Thursday. Dialogue two F:Hello M:Hello,is Doras av