国开形成性考核《管理英语4》单元自测2试题及答案.docx

1、国开形成性考核管理英语4单元自测2试题及答案国开形成性考核管理英语(4)单元自测(2)试题及答案（整套相同，如遇顺序不同，Ctrl+F查找，祝同学们取得优异成绩！）一、选择填空题（每题10分，共5题）题目1、How can you explain the latest situation?（A）,I know it is all my fault.【A】：Sorry【B】：Excuse me【C】：Im afraid题目2、（C）identify the problems that have been occurring?Well, as you know, the problems we h

2、ad with Gary caused a lot of friction among the team.【A】：What would you【B】：Will you【C】：Are you able to题目3、Creativity, especially （A） which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips. 【A】：that【B】：those【C】：/题目4、Hes left now, but productivity hasnt （C）t

3、hat much.【A】：carried on【B】：caught up【C】：picked up题目5、If demand is rising but the firm （C） from communication failure, then stocks will fall and there will be understaffing.【A】：has been suffering【B】：is going to suffer【C】：is suffering题目6、（C）identify the problems that have been occurring?Well, as you k

4、now, the problems we had with Gary caused a lot of friction among the team.【A】：What would you【B】：Will you【C】：Are you able to题目7、How did your meeting go yesterday? （A）actually, it was really frustrating.【A】：Not so good【B】：Very good【C】：Nothing special题目8、Effective leaders distill complex thoughts and

5、strategies into simple, memorable terms （B） colleagues and customers can grasp and act upon.【A】：when【B】：that【C】：who题目9、I think the primary （A）factor is theres been so much absence lately. 【A】：contributing【B】：causing【C】：affecting题目10、Every time I tried to say something, he would （B） to something else

6、.【A】：move off【B】：move on【C】：move over题目11、 If you cant say what youve come to say at the meeting, whats the point?（B）,but I think you might need to change your approach somewhat.【A】：I am not sure【B】：I can see that【C】：I know that题目12、 Will you go on a picnic with us tomorrow?（C）.【A】：Yes, but Ill have

7、 English classes【B】：Sorry, I have an appointment with Dr. Brown【C】：Im afraid I have no idea题目13、In todays environment, （A） people are often burned out, its important for employees to have a personal connection with you and the work you believe in.【A】：where【B】：when【C】：while题目14、When the message final

8、ly reached the Command Center, it （B） “mutated” to become “Send three and four-pence, were going to a dance.”【A】：was【B】：had【C】：have题目15、Who was （A） the meeting？【A】：chairing【B】：leading【C】：charging题目16、What you need to do is to keep things short and sweet, just the （C）.【A】：questions 【B】：topics【C】：high

9、lights题目17二、阅读理解：根据文章内容，判断正误（共50分）。Habits of Highly Effective CommunicatorsIts no secret that good leaders are also good communicators. Indeed, communication and leadership are inextricably tied. How can you galvanize, inspire or guide others if you dont communicate in a clear, credible and authenti

10、c way? Here are 5 essential communication practices of effective leaders:1、Mind the say-do gap. Trust is the bedrock of effective leadership your behavior is your single greatest mode of communication, and it must be congruent with what you say. If your actions dont align with your words, you are st

11、oring up trouble for the future.2、Make the complex simple. Effective leaders distill complex thoughts and strategies into simple, memorable terms that colleagues and customers can grasp and act upon. The most important thing is to clarify what you want to say, look out for technical jargon and avoid

12、 business speak, which add complexity. Say what you mean in as few words as possible.3、Find your own voice. Use language thats distinctly your own; let your values come through in your communication. Correct use of language and grammar are important, of course, but dont become overly fixated on eloq

13、uence for eloquences sake; concentrate on being distinct and real. People want real, people respect real, people follow real.4、Be visible Visibility is about letting your key stakeholders get a feel for who you are and what you care about. Dont hide behind a computer and only interact with people el

14、ectronically see them face to face and voice to voice, and interact with them in a real, substantial way. In todays environment, where people are often burned out, its important for employees to have a personal connection with you and the work you believe in. Show the people that work for you that y

15、oure engaged and that you care about them and their work.5、Listen with your eyes as well as your ears. Effective communication is a two-way process, and good leaders know how to ask good questions, and then listen with both their eyes and their ears. Because you are in a position of authority, other

16、s may be reluctant to express their real opinions to you directly. You wont always get direct feedback, so you need to also be able to read between the lines and look for the non-verbal cues.操作提示：正确选T，错误选F。1、Communication and leadership dont always go hand in hand. （X）2、The say-do gap happens when p

17、eople misunderstand their leaders intention. （X）3、Using technical jargon makes a leader convincing. （X）4、Communicating sincerely is always the best. （V）5、Observation is as important as communication when you want to know what people really think. （V）题目18二、阅读理解：根据文章内容，完成选择题（共50分）。Communication Failur

18、eThe meaning of “communication” goes a lot deeper than people often think. Communication is about conceiving, sending, receiving, and interpreting messages as well as confirming reception of these messages. A failure at any point in this chain can result in ineffective communication.Ineffective comm

19、unication can be disastrous. There is a famous story of a British Army Commander who sent the message “Send reinforcements, were going to advance.” back to his Command Center, through a long chain of subordinates. When the message finally reached the Command Center, it had “mutated” to become - “Sen

20、d three and four-pence, were going to a dance.” The reinforcements never arrived.You can demonstrate this same principle, albeit on a less dramatic scale, by trying to play Chinese Whispers with more than 20 people. It is highly unlikely the same message you started with will be the one you end with

21、.In a business, there are three main types of communication failure. Each has its own indicative signs.The first type is known as allocative failure. This occurs when a firm is not gathering enough intelligence about its market or (most often), the information is not reaching the right points. The f

22、irm will not be allocating resources in step with the shifts in demand. If demand is rising but the firm is suffering from allocative communication failure, then stocks will fall and there will be understaffing. If the inverse happens, there will be a surplus of stocks and overstaffing.The second ty

23、pe is executive failure, where communication to trigger specific events/actions is either late, lacking or in error. The symptoms of this are a general loss of direction in the company or departments, a loss of co-ordination and an increase in complaints from customers as things happen late or not a

24、t all.The final type is human failure. This occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communication. This leads to alienated staff, an increase in staff turnover, an increase in absenteeism and general fru

25、stration among staff. Creativity, especially that which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips.操作提示：通过题目后的下拉选项框选择正确答案。1、Confirming reception of the sent messages means . （C）【A】：the messages are sent to right receivers【B】：the messages are correctl

26、y understood【C】：the messages are correctly understood by right receivers2、In the famous British Army Commander story, which step probably did NOT go wrong in the communication chain? （A）【A】：Conceiving. 【B】：Sending.【C】：Receiving.3、What is Chinese whispers? （B）【A】：Who whispers in Chinese.【B】：A game to

27、 pass message around in a whisper.【C】：Chinese people who dont normally talk very loudly.4、Allocative failure does NOT happen when . （A）【A】：the right information goes to the right place【B】：a company gathers false information【C】：the correct information is not received by the right department or person

28、5、According to the passage, which of the following cases does NOT belong to human failure? （C）【A】：Decreasing creativity across departments.【B】：Inadequate communication between departments.【C】：Increasing customer complaints.题目19二、完型填空（共50分）操作提示：通过下拉选项框选择正确的词汇。WHATWEHAVEHERE:AFAILURETOCOMMUNICATE Itis

29、the（1）weirder;weirdest;weirdthing.Therearemorewaysthanevertocommunicatewithpeople,yetitsometimesseemslikeitismoredifficulttoconnectandstay（2）connecting;connected;toconnectwithanyone.Shouldyou（3）shoot;mail;giveoffanemail?Tapoutatext?PostaprivatemessageonFacebook?WriteontheirFacebookwall?Skype,poke,pi

30、ngorconjurethemuponadigitaltincanphone? Andonceyoureachsomeone,youwonder:Ishepayingattention?Howdoyouknow?Evenwiththetechno-easeof（4）uncountable;countable;countlesscommunicationdevices,conversationscanstillbetroublesome.Questionsareaskedandanswered（5）out;away;withinoforder.Instructionsanddirectionsgohalf-read.Meetingsarebotched.Feelingsarehurt.答案：1、weirdest 2、connected 3、shoot 4、countless 5、out