国开形成性考核《管理英语3》单元自测7试题及答案Word格式文档下载.docx

1、B.Youre welcomeC.Certainly题目3：Proper controls that should （B） developed as part of routine safety procedures were not in place。A.has beenB.have beenC.be题目4：Then the situation （B） worse by human error because of the lack of proper training。A.wasB.was madeC.has became题目5：The products of this company a

2、re always （C） to standard, they have very strict quality control process。【A】：close【B】：down【C】：up题目6：二、阅读理解阅读下面的文章，根据文章内容选择题目答案。（每题10分）THE HISTORY OF QUALITY CONTROLQuality control is a series of activities that ensure and improve the quality of products and service.The term quality control came into

3、 common use in the 1950s because of W. Edward Deming. His Fourteen Points have become the bible for quality control specialists. When the post-war world returned to regular manufacturing, Deming said that inspecting product quality after they were made was unacceptable. Instead, he proposed a proces

4、s known as statistical quality control. It would use closely monitored performance measures to control quality while a product was being made. The goal of statistical quality control was to gather data that would allow for the constant improvement of manufacturing processes. This would in turn impro

5、ve quality control.Another important principle of Demings beliefs was that upper management should be responsible for quality failures. He strongly believed that it was possible for the workers to work hard to produce the highest quality products if they were given the right tools and working enviro

6、nment. In Demings own words, the basic cause of sickness in American industry and the resulting unemployment is a failure of top management to manage. He believed that strong leadership led to a motivated work force.If strong leadership is the term for managers in a quality environment, then empower

7、ment is the key concept for workers in Demings system. Improved education and training are key factors in reaching employees and making them believe that their increased participation in the work process is an essential part of improving quality. Involvement, participation, and teamwork are seen as

8、absolute must haves if a quality workplace is to be created.The Japanese were the first to use Demings Fourteen Points, and made great success. As an example, one Japanese factory doubled production in just one year and was expecting to gain an additional 25 percent improvement the following year, w

9、ith no increase in the amount of working hours. All this happened as a result of simply improving quality. It was in the late 1970s that American manufacturing factories realized that quality control was a significant issue. By that time, Japanese firms such as Honda and Sony were taking over large

10、portions of the American consumer market while it took most American firms until the 1990s to put quality control practices in place. 操作提示：通过题干后的下拉框选择题目的正确答案。1、According to W. Edward Deming, what is the best time to control product quality （C）Before a product is madeAfter a product is made. During t

11、he production process.2、When there are quality failures, where does W. Edward Deming think the blame lies（C）In the workforce.In the upper management. In the tools.3、Which of the following will not help to create a quality workplace（A）Working alone.Group participation. Training programs.4、During whic

12、h period were some Japanese firms winning American consumer markets over American firms（C）1990s.2000s. 1970s.5、According to the passage, which of the following statements about quality control is NOT correct（B）Quality control can lead to great success for a company.Quality control can be done within

13、 one department. Quality control requires constant improvement.题目7： How is everything going （B）, weve been quite busy this month and theres been quite a lot of progress since the last inspection。A.You can just lookB.As you can seeC.Please just look around题目8：Whats the latest situation with all these

14、 customer complaints weve been receiving （B）the quality of the material has not always been up to standard。A.I believeB.Im afraidC.I think题目9：Im going to have a （C） with Mark about this issue tomorrow。A.speechB.sentenceC.word题目10：Lets go （A） the reports on the latest work。A.overB.withC.to题目11：Not on

15、ly （C） many cars built in the 1970s ugly and poorly designed, they also became very unreliable after 40-50 thousand miles。B.areC.were题目12：二、翻译为下面的句子选择正确的翻译（每题10分）。1、Quality control is a series of activities that ensure and improve the quality of products and service（C）质量控制是一系列确保提高产品质量的服务行为。质量控制是确保和提

16、高产品和服务质量的一系列行为。 质量控制是一系列确保和提高产品质量及服务的行为。2、The goal of statistical quality control was to gather data that would allow for the constant improvement of manufacturing processes（A）统计质量控制的目标在于收集数据以便不断地改进制造工艺。统计的目标在于质量控制，收集数据以便不断地改进制造工艺。 统计质量控制的目标在于收集数据，不断地允许改进制造工艺。3、Involvement, participation, and teamwo

17、rk are seen as absolute if a quality workplace is to be created（B）员工介入、员工参与以及团队合作是绝对的“必须有的东西”，如果要创造高质量的工作环境。如果要创造高质量的工作环境，员工介入、员工参与以及团队合作被视为绝对的“必要条件”。 如果高质量的工作环境要被创造出来，绝对的“必须条件”被视为员工介入、员工参与以及团队合作。4、It was the late 1970s that American manufacturing factories realized that quality control was a signif

18、icant issue（C）它是在1970年代晚期美国的制造业工厂才意识到质量控制是一个重大问题。美国的制造业工厂在1970年代发现质量控制是一个重大问题已经很晚了。 1970年代晚期美国的制造业工厂才意识到质量控制是一个重大问题。5、Doorways offer no greater protection than any other area（B）出入口的保护作用比其他区域的更强大。出入口的保护作用不比其他区域强大。 出入口的保护作用不能与其他强大区域相比。题目13：Unluckily, some Quality Management System failures （A） headlin

19、es。A.do makeB.does makeC.do not make题目14：Apple almost lost its dominance in the smartphone market （A） it became clear that it was difficult to make a call using the much expected iPhone 4。A.whenB.thatC.where题目15：二、听力理解点击听对话录音，根据对话内容判断正误（每题10分）。TASK4_TEST.MP3句子正确选择下拉选项框为“T”；句子错误选择下拉选项框为“F”。 1、Mike is

20、 met by an engineer at the construction site.（X）2、The construction site doesnt look very busy.（X）3、Mike doesnt inspect the whole construction site.（V）4、It is not the first time the construction site being inspected.（V）5、Fraser knows clearly how the quality is controlled at the construction site.（V）题

21、目16：阅读下面的文章，根据文章内容判断文章后的句子是正确（T）还是错误（F）。NOTABLE QUALITY MANAGEMENT FAILURESA Quality Management System （QMS） should clearly understand customer requirements, and to provide good design, qualified production in an effective and efficient way. When the Quality Management System fails to fulfill its fu

22、nction and customer requirements are not met, customers might be upsetmanagement and employees both might be unhappy, but its negative influence is not so wide-spread. Unluckily, some Quality Management System failures do make headlines.Here are three cases of famous quality management failures:3 MI

23、LE ISLANDThe worst nuclear disaster in U.S. history broke out at the 3 Mile Island reactor facility in eastern Pennsylvania in March 1979. Proper controls that should have been developed as part of routine safety procedures were not in place. Then the situation was made worse by human error because

24、of the lack of proper training. The only new nuclear power stations built since that day were the ones already under construction.FORD PINTOThe Ford Pinto is the most well-known and the worst disaster in the whole U.S. automobile industry in the 1970s. Apparently the entire U.S. auto industry decide

25、d to spend the 1970s resting on their laurels after building great cars that sold well during the sixties. Not only were many cars built in the 1970s ugly and poorly designed, they also became very unreliable after 40-50 thousand miles. The Pinto tops the list of QMS failures because of its dangerou

26、s design faults and the questionable ethical decisions made by top management.IPHONE 4Apple almost lost its dominance in the smartphone market when it became clear that it was difficult to make a call using the much expected iPhone 4、Calls were dropped suddenly and frequently causing wide spread dis

27、satisfaction among loyal customers who had upgraded to the new model early on. Independent tests showed that touching the left side of the case at a certain spot interrupted the signal and dropped the call not a great feature for a handheld device mainly used to make calls. Meanwhile Apple continued

28、 to deny or minimize the problem. As the problem continued to make news headlines, Apple eventually agreed to a “voluntary” recall to correct the problem.All of the above famous quality management failures could probably have been prevented if the principles of a fully functioning quality management system had been in place.1、provide well designed products.（V）2、place companys interest at the first place.（X）3、understand customer needs.（V）4、satisfy all employees requirements.（X）5、produce qualified products.（V）题目17：When the Quality Management System fails to fulfil