国开形成性考核《管理英语3》单元自测7试题及答案Word格式文档下载.docx

国开形成性考核《管理英语3》单元自测7试题及答案Word格式文档下载.docx

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B.You'

rewelcome

C.Certainly

题目3：

Propercontrolsthatshould（B）developedaspartofroutinesafetyprocedureswerenotinplace。

A.hasbeen

B.havebeen

C.be

题目4：

Thenthesituation（B）worsebyhumanerrorbecauseofthelackofpropertraining。

A.was

B.wasmade

C.hasbecame

题目5：

Theproductsofthiscompanyarealways（C）tostandard,theyhaveverystrictqualitycontrolprocess。

【A】：

close

【B】：

down

【C】：

up

题目6：

二、阅读理解

阅读下面的文章，根据文章内容选择题目答案。

（每题10分）

THEHISTORYOFQUALITYCONTROL

Qualitycontrolisaseriesofactivitiesthatensureandimprovethequalityofproductsandservice.

Theterm'

qualitycontrol'

cameintocommonuseinthe1950sbecauseofW.EdwardDeming.His'

FourteenPoints'

havebecomethebibleforqualitycontrolspecialists.Whenthepost-warworldreturnedtoregularmanufacturing,Demingsaidthatinspectingproductqualityaftertheyweremadewasunacceptable.Instead,heproposedaprocessknownas'

statisticalqualitycontrol'

.Itwouldusecloselymonitoredperformancemeasurestocontrolqualitywhileaproductwasbeingmade.Thegoalofstatisticalqualitycontrolwastogatherdatathatwouldallowfortheconstantimprovementofmanufacturingprocesses.Thiswouldinturnimprovequalitycontrol.

AnotherimportantprincipleofDeming'

sbeliefswasthatuppermanagementshouldberesponsibleforqualityfailures.Hestronglybelievedthatitwaspossiblefortheworkerstoworkhardtoproducethehighestqualityproductsiftheyweregiventherighttoolsandworkingenvironment.InDeming'

sownwords,'

thebasiccauseofsicknessinAmericanindustryandtheresultingunemploymentisafailureoftopmanagementtomanage.'

Hebelievedthatstrongleadershipledtoamotivatedworkforce.

Ifstrongleadershipisthetermformanagersinaqualityenvironment,thenempowermentisthekeyconceptforworkersinDeming'

ssystem.Improvededucationandtrainingarekeyfactorsinreachingemployeesandmakingthembelievethattheirincreasedparticipationintheworkprocessisanessentialpartofimprovingquality.Involvement,participation,andteamworkareseenasabsolute'

musthaves'

ifaqualityworkplaceistobecreated.

TheJapanesewerethefirsttouseDeming'

sFourteenPoints,andmadegreatsuccess.Asanexample,oneJapanesefactorydoubledproductioninjustoneyearandwasexpectingtogainanadditional25percentimprovementthefollowingyear,withnoincreaseintheamountofworkinghours.Allthishappenedasaresultofsimplyimprovingquality.Itwasinthelate1970sthatAmericanmanufacturingfactoriesrealizedthatqualitycontrolwasasignificantissue.Bythattime,JapanesefirmssuchasHondaandSonyweretakingoverlargeportionsoftheAmericanconsumermarketwhileittookmostAmericanfirmsuntilthe1990stoputqualitycontrolpracticesinplace.

操作提示：

通过题干后的下拉框选择题目的正确答案。

1、AccordingtoW.EdwardDeming,whatisthebesttimetocontrolproductquality（C）

Beforeaproductismade

Afteraproductismade.

Duringtheproductionprocess.

2、Whentherearequalityfailures,wheredoesW.EdwardDemingthinktheblamelies（C）

Intheworkforce.

Intheuppermanagement.

Inthetools.

3、Whichofthefollowingwillnothelptocreateaqualityworkplace（A）

Workingalone.

Groupparticipation.

Trainingprograms.

4、DuringwhichperiodweresomeJapanesefirmswinningAmericanconsumermarketsoverAmericanfirms（C）

1990s.

2000s.

1970s.

5、Accordingtothepassage,whichofthefollowingstatementsaboutqualitycontrolisNOTcorrect（B）

Qualitycontrolcanleadtogreatsuccessforacompany.

Qualitycontrolcanbedonewithinonedepartment.

Qualitycontrolrequiresconstantimprovement.

题目7：

—Howiseverythinggoing

—（B）,we'

vebeenquitebusythismonthandthere'

sbeenquitealotofprogresssincethelastinspection。

A.Youcanjustlook

B.Asyoucansee

C.Pleasejustlookaround

题目8：

—What'

sthelatestsituationwithallthesecustomercomplaintswe'

vebeenreceiving

—（B）thequalityofthematerialhasnotalwaysbeenuptostandard。

A.Ibelieve

B.I'

mafraid

C.Ithink

题目9：

I'

mgoingtohavea（C）withMarkaboutthisissuetomorrow。

A.speech

B.sentence

C.word

题目10：

Let'

sgo（A）thereportsonthelatestwork。

A.over

B.with

C.to

题目11：

Notonly（C）manycarsbuiltinthe1970suglyandpoorlydesigned,theyalsobecameveryunreliableafter40-50thousandmiles。

B.are

C.were

题目12：

二、翻译

为下面的句子选择正确的翻译（每题10分）。

1、Qualitycontrolisaseriesofactivitiesthatensureandimprovethequalityofproductsandservice（C）

质量控制是一系列确保提高产品质量的服务行为。

质量控制是确保和提高产品和服务质量的一系列行为。

质量控制是一系列确保和提高产品质量及服务的行为。

2、Thegoalofstatisticalqualitycontrolwastogatherdatathatwouldallowfortheconstantimprovementofmanufacturingprocesses（A）

统计质量控制的目标在于收集数据以便不断地改进制造工艺。

统计的目标在于质量控制，收集数据以便不断地改进制造工艺。

统计质量控制的目标在于收集数据，不断地允许改进制造工艺。

3、Involvement,participation,andteamworkareseenasabsolute'

ifaqualityworkplaceistobecreated（B）

员工介入、员工参与以及团队合作是绝对的“必须有的东西”，如果要创造高质量的工作环境。

如果要创造高质量的工作环境，员工介入、员工参与以及团队合作被视为绝对的“必要条件”。

如果高质量的工作环境要被创造出来，绝对的“必须条件”被视为员工介入、员工参与以及团队合作。

4、Itwasthelate1970sthatAmericanmanufacturingfactoriesrealizedthatqualitycontrolwasasignificantissue（C）

它是在1970年代晚期美国的制造业工厂才意识到质量控制是一个重大问题。

美国的制造业工厂在1970年代发现质量控制是一个重大问题已经很晚了。

1970年代晚期美国的制造业工厂才意识到质量控制是一个重大问题。

5、Doorwaysoffernogreaterprotectionthananyotherarea（B）

出入口的保护作用比其他区域的更强大。

出入口的保护作用不比其他区域强大。

出入口的保护作用不能与其他强大区域相比。

题目13：

Unluckily,someQualityManagementSystemfailures（A）headlines。

A.domake

B.doesmake

C.donotmake

题目14：

Applealmostlostitsdominanceinthesmartphonemarket（A）itbecameclearthatitwasdifficulttomakeacallusingthemuchexpectediPhone4。

A.when

B.that

C.where

题目15：

二、听力理解

点击听对话录音，根据对话内容判断正误（每题10分）。

TASK4_TEST.MP3

句子正确选择下拉选项框为“T”；

句子错误选择下拉选项框为“F”。

1、Mikeismetbyanengineerattheconstructionsite.（X）

2、Theconstructionsitedoesn'

tlookverybusy.（X）

3、Mikedoesn'

tinspectthewholeconstructionsite.（V）

4、Itisnotthefirsttimetheconstructionsitebeinginspected.（V）

5、Fraserknowsclearlyhowthequalityiscontrolledattheconstructionsite.（V）

题目16：

阅读下面的文章，根据文章内容判断文章后的句子是正确（T）还是错误（F）。

NOTABLEQUALITYMANAGEMENTFAILURES

AQualityManagementSystem（QMS）shouldclearlyunderstandcustomerrequirements,andtoprovidegooddesign,qualifiedproductioninaneffectiveandefficientway.

WhentheQualityManagementSystemfailstofulfillitsfunctionandcustomerrequirementsarenotmet,customersmightbeupset

managementandemployeesbothmightbeunhappy,butitsnegativeinfluenceisnotsowide-spread.Unluckily,someQualityManagementSystemfailuresdomakeheadlines.

Herearethreecasesoffamousqualitymanagementfailures:

3MILEISLAND

TheworstnucleardisasterinU.S.historybrokeoutatthe3MileIslandreactorfacilityineasternPennsylvaniainMarch1979.Propercontrolsthatshouldhavebeendevelopedaspartofroutinesafetyprocedureswerenotinplace.Thenthesituationwasmadeworsebyhumanerrorbecauseofthelackofpropertraining.Theonlynewnuclearpowerstationsbuiltsincethatdayweretheonesalreadyunderconstruction.

FORDPINTO

TheFordPintoisthemostwell-knownandtheworstdisasterinthewholeU.S.automobileindustryinthe1970s.ApparentlytheentireU.S.autoindustrydecidedtospendthe1970srestingontheirlaurelsafterbuildinggreatcarsthatsoldwellduringthesixties.Notonlyweremanycarsbuiltinthe1970suglyandpoorlydesigned,theyalsobecameveryunreliableafter40-50thousandmiles.ThePintotopsthelistofQMSfailuresbecauseofitsdangerousdesignfaultsandthequestionableethicaldecisionsmadebytopmanagement.

IPHONE4

ApplealmostlostitsdominanceinthesmartphonemarketwhenitbecameclearthatitwasdifficulttomakeacallusingthemuchexpectediPhone

4、Callsweredroppedsuddenlyandfrequentlycausingwidespreaddissatisfactionamongloyalcustomerswhohadupgradedtothenewmodelearlyon.Independenttestsshowedthattouchingtheleftsideofthecaseatacertainspotinterruptedthesignalanddroppedthecall–notagreatfeatureforahandhelddevicemainlyusedtomakecalls.MeanwhileApplecontinuedtodenyorminimizetheproblem.Astheproblemcontinuedtomakenewsheadlines,Appleeventuallyagreedtoa“voluntary”recalltocorrecttheproblem.

Alloftheabovefamousqualitymanagementfailurescouldprobablyhavebeenpreventediftheprinciplesofafullyfunctioningqualitymanagementsystemhadbeeninplace.

1、providewelldesignedproducts.（V）

2、placecompany'

sinterestatthefirstplace.（X）

3、understandcustomerneeds.（V）

4、satisfyallemployees'

requirements.（X）

5、producequalifiedproducts.（V）

题目17：

WhentheQualityManagementSystemfailstofulfil