精选酒店实务英语ModuleFood and Beverage课件.ppt

1、Module 3 Food and Beverage,酒店英语实务Practical English in Hotels,Contents,Part 1 Taking Restaurant Reservations,Learning Objectives,Memorize the useful terms and expression Get familiar with different types of table reservation Role play the dialogues,Warm-up,1.Guessing the meaning of the expressions an

2、d terms in English or Chinesewith the help of dictionaries,phone booking,a table for three,有座/位,营业时间,订餐员,包间/雅座,fully booked,by the window,吸烟区,空位,2Translate the following sentences into English.,我想今晚预定一个包间。请问您喜欢大厅的席位，还是房间的席位。请问您一共有几位,Id like to reserve a private room for this evening.,Would you like

3、a table in the main restaurant or in a private room?,How many of you may we expect in your party?,4）您需要多少张餐台？请问我们怎样布置宴会厅？5）我喜欢在安静的角落里订一张桌子。,How many tables would you like?And how would you like us to set up the banquets?,I prefer a table in the quiet corner.,Task 1 Booking Seats Task 2 Booking a Pri

4、vate Room Task 3 Booking a Banquet,Part 1 Taking Restaurant Reservations,Task 1 Booking Seats,*Sample conversationR=Reservation Clerk G=GuestR:Hello!China Hotel in Guangzhu.This is Miss.Li,Can I help you?G：Yes，do you have any vacant seats tonight?R:Yes,there are some still available.Are you ready fo

5、r a reservation?G：Id like to reserve a table for tonight,please.R:Certainly,Sir.For how many people,please?G:Six.R:At what time can we expect you?G:Oh,at 8:00 tonight.R:Would you like a table in the main restaurant or in a private room,Sir?G:The main restaurant will be fine.R:Certainly,Sir.A table f

6、or six tonight.May I have your name and telephone number,please?G:Sure.Its White and my number is 5858 7099.R:Thank you very much,Mr.White.We look forward to seeing you.G:See you tonight.,*Activities,Questions about the conversation A.How many people does the guest reserve a table for?Six B.Under wh

7、at name will the table be booked?Mr.White.,2.Listening practice Listen and write down what you heard.R:Princess Restaurant.Good morning!Can I help you?G:Yes,I would like tobook a table for four for the next Wednesday,October20.R:Certainly,Sir.What time do you like your table?G:At 7:00 on next Wednes

8、day evening.R:What kind of food would you like,Chinese or Western?G:Western.R:May I have your name,sir,please?G:Please book it under the name of Mr.Jack.R:Its Mr.Jack,a table for four for the evening of the next Wednesday.It is Western food and you are coming at 7:00.G:Thats right.R:Thank you for ca

9、lling us.We look forward to your visit.,Can I help you,book a table for four for the next Wednesday,October20,What time,At 7:00,Chinese or Western,May I have your name,under the name of Mr.Jack,a table for four for the evening of the next Wednesday,you are coming at 7:00,We look forward to your visi

10、t,3.Role-play The caller:Tom wants to reserve a table for next days dinner.There will be 8 people for the party.They want to have dinner at 7:30.The reservation clerk:ask the caller what type of food they like and ask for the name of guest and telephone number and then repeat the booking.,Task 2 Boo

11、king a Private Room,*Sample conversationR=Reservation Clerk G=GuestR:Thank you for calling Pearl Restaurant.How may I help you?G:Id like to make a reservation of a private room.R:For which day and for what time?G:its for Monday,25th,at 7 oclock.R:Would you like Chinese,Japanese or Korean cuisine?G:C

12、hinese food,please.R:For how many people?G:Let me see.9 persons.R:Yes,sir.How much for food per person?The minimum charge for a private room is 100 yuan per person.G:120 yuan per person.,R:120yuan.And what drinks are going to have?G:Just get ready Henessy X.O.We are going to order other drinks at th

13、e dinner time.All the drinks are on consumption basis?R:Yes,sir.May I have your name,please?G:Gimmy James.R:Mr.James.And your telephone number.G:663-988-257 R:We look forward to seeing you soon.G:Thank you.,*Activities,Questions about the conversation A:What kind of food will the guest like?Chinese

14、cuisine B:What drinks will the guest like?Henessy X.O.,2.Fill in the blanks.Complete the sentence with the words:offer,give,choice,and choose in correct forms.1)They offer to help us.2)Please give me a drink.3)Which is your choice?4)There is nothing to choose between the two.5)The shop has a wide ch

15、oice of hats.,offer,give,choice,choose,choice,3.Role-play A guest calls to make a reservation.1）How do you greet him over the phone?2）Would you ask him about the following?A:date and time B:covers C:types of cuisine D:special requirements for the banquet.E:How much for food?What to drink?F:guests na

16、me and companys name G:telephone number3)Do you repeat the reservation for confirmation?4)If the restaurant is fully booked for the time the guest reserves,what suggestions would you make?,Task 3 Booking a Banquet,*Sample conversationR=Reservation Clerk G=GuestR:Good morning,Madam.Welcome to our res

17、taurant.How can I help you?G:Good morning.Id like to book two banquets in your restaurant for our company.R:When would you like your table?G:At 12:00 a.m.for lunch and at 6:00 p.m.for supper.R:For how many people?G:400 people.And 15 VIP will come in the evening.R:And what is going to be,the Chinese

18、food or the Western food?G:The Lunch Banquet is the Buffet Western Food,while the Dinner Banquet is the Chinese Food.,R:How many tables would you like?And how would you like us to set up the banquet?G:Forty-one tables will be arranged for the Dinner Banquet.Please set up the banquet.Please set up a

19、large table decorated with some flowers.R:Well do it according to your requirements.,Questions about the conversation A.How many banquets will the guest book?Two banquets B.How many kinds of food will the guest want?What are they?Two kinds of food.The Lunch Banquet is the Buffet Western Food,while t

20、he Dinner Banquet is the Chinese Food.,*Activities,2.Complete the dialogue Choose the correct phrases to fill in the blanks and make the dialogue complete.R:Could you have any special demands for the?G:I heard that there are four major cuisines in china.Could you them simply to me?R:Certainly.The fo

21、ur major Chinese cuisines are:,Guangdong Cuisine,Sichuan Cuisine and Huaiyang Cuisine.,Shangdong Cuisine is heavy,Guandong cuisine is light,but Sichuan Cuisine is spicy and hot.,A.banquet menu B.Shangdong Cuisine C.Generally speaking D.introduce,A,D,B,C,3.Role-play Work in pairsMr.Robert is calling

22、to make a reservation for his party with his five friends,but there is problem with the time he books.The Reservation Clerk advises him to change the time.,Useful Expressions,Asking for details At what time can we expect you?For how many people?How many people are there in your party?Would you like

23、a table in the hall or in a private room?May I have your name and telephone number,please?,Useful Expressions,Checking the reservation list and fully booked(1)Just a moment,please.Ill check the availability for you.(2)Let me check if we have any vacancy.(3)Im afraid we are fully booked for that time

24、.(4)Would you like to make a reservation at another time?(5)Is it possible for you to change the time?(6)Its the busy/hot season/peak season,you know.(7)We hope well have another opportunity to serve you.,Dealing with the banquet booking(1)How many tables shall we arrange?(2)How much would you like

25、to spend for each table?(3)What drinks would you like?(4)What kinds of fruit/dessert would you like?(5)Well get everything ready in advance.(6)How would you like us to arrange the tables?,Useful Expressions,Word List,cater vi.提供饮食，承办宴席available a.可提供的cover charge 茶位费expect vt.预料，期待guarantee vt.保证，担保

26、hot season 旺季off season 淡季banquet n.宴会,deposit n.押金 main restaurant 酒楼大厅minimum charge 最低消费private room 酒楼包房U-shape U形台 expiration n.终止，期满,Part 2 Seating the Guests,Learning Objectives,Learning Objectives,Understanding the Service procedure of hosting guests Memorize the relevant terms and expressio

27、ns.Role play the dialogue.,Warm-up,1.Guessing the meaning of the expressions and terms in English or Chinesewith the help of dictionaries.,餐厅收银员,hostess,meal voucher,餐厅领班,休息室,restaurant manager,2Discussion Have you ever worked in a restaurant as a part-timer?If yes,tell your partner how you greeted

28、guests when they came into the restaurant.If no,think about how you should greet guests when they come into restaurant as a hostess/host.,Task1 Seating the Guest without a ReservationTask 2 Seating the Guests with a Reservation Task 3 Dealing with the Situation when there is no Vacant Seat,Part 2 Se

29、ating the guests,Task 1 Seating the Guest without a Reservation,*Sample conversationW=Waiter G=GuestW:Good evening,sir.G：Good evening.W:Do you have a reservation?G:No,Im afraid.We dont.Weve just arrived in town.Is it possible to have dinner here?W:Of course,it is.For how many people?G:A table for th

30、ree,please.W:Where would you like to sit?By the window or further back?G:We would like a table by the window so that we can enjoy the beautiful scenery.W:This way,please.Will this table be all right?G:Thats fine.W:How would you like your dinner,Buffet or a local dinner?G:A local dinner.W:Here is the

31、 menu.Take your time.G:Thank you!,Questions about the conversation A.Where would the guests like to sit?By the window.B.What dinner would the guest like,buffet or local?A local dinner.,*Activities,2.Listening practice Listen to the dialogue carefully and write down what you heard.W=Waiter G=Guest W:

32、Good afternoon,sir.Welcome to our restaurant.G:Thank you.W:How many persons,please?G:A table for eight,please.W:Where do you prefer to sit？G:Well,somewhere quiet and no-smoking,please.W:Ill show you to your table.This way,please.Is this fine?G：Ok.That will be fine.W:Please take a seat,sir.G:Thank yo

33、u.W:A waiter will come to take your order.Just a moment,please.,Welcome to our restaurant.,How many persons,Where do you prefer to sit,Ill show you to your table.This way,please,A waiter will come to take your order,3.Role-play W=Waiter G=Guest G:The guest would like a table for six without a reservation.W:The waiter asks them to wait for a few minutes in the lounge and seat them when a table is r