精选酒店实务英语ModuleFood and Beverage课件.ppt

精选酒店实务英语ModuleFood and Beverage课件.ppt

《精选酒店实务英语ModuleFood and Beverage课件.ppt》由会员分享，可在线阅读，更多相关《精选酒店实务英语ModuleFood and Beverage课件.ppt（107页珍藏版）》请在冰点文库上搜索。

Module3FoodandBeverage,酒店英语实务PracticalEnglishinHotels,Contents,Part1TakingRestaurantReservations,LearningObjectives,MemorizetheusefultermsandexpressionGetfamiliarwithdifferenttypesoftablereservationRoleplaythedialogues,Warm-up,1.GuessingthemeaningoftheexpressionsandtermsinEnglishorChinesewiththehelpofdictionaries,phonebooking,atableforthree,有座/位,营业时间,订餐员,包间/雅座,fullybooked,bythewindow,吸烟区,空位,2TranslatethefollowingsentencesintoEnglish.,我想今晚预定一个包间。

请问您喜欢大厅的席位，还是房间的席位。

请问您一共有几位,Idliketoreserveaprivateroomforthisevening.,Wouldyoulikeatableinthemainrestaurantorinaprivateroom?

Howmanyofyoumayweexpectinyourparty?

4）您需要多少张餐台？

请问我们怎样布置宴会厅？

5）我喜欢在安静的角落里订一张桌子。

Howmanytableswouldyoulike?

Andhowwouldyoulikeustosetupthebanquets?

Ipreferatableinthequietcorner.,Task1BookingSeatsTask2BookingaPrivateRoomTask3BookingaBanquet,Part1TakingRestaurantReservations,Task1BookingSeats,*SampleconversationR=ReservationClerkG=GuestR:

Hello!

ChinaHotelinGuangzhu.ThisisMiss.Li,CanIhelpyou?

G：

Yes，doyouhaveanyvacantseatstonight?

R:

Yes,therearesomestillavailable.Areyoureadyforareservation?

G：

Idliketoreserveatablefortonight,please.R:

Certainly,Sir.Forhowmanypeople,please?

G:

Six.R:

Atwhattimecanweexpectyou?

G:

Oh,at8:

00tonight.R:

Wouldyoulikeatableinthemainrestaurantorinaprivateroom,Sir?

G:

Themainrestaurantwillbefine.R:

Certainly,Sir.Atableforsixtonight.MayIhaveyournameandtelephonenumber,please?

G:

Sure.ItsWhiteandmynumberis58587099.R:

Thankyouverymuch,Mr.White.Welookforwardtoseeingyou.G:

Seeyoutonight.,*Activities,QuestionsabouttheconversationA.Howmanypeopledoestheguestreserveatablefor?

SixB.Underwhatnamewillthetablebebooked?

Mr.White.,2.ListeningpracticeListenandwritedownwhatyouheard.R:

PrincessRestaurant.Goodmorning!

CanIhelpyou?

G:

Yes,IwouldliketobookatableforfourforthenextWednesday,October20.R:

Certainly,Sir.Whattimedoyoulikeyourtable?

G:

At7:

00onnextWednesdayevening.R:

Whatkindoffoodwouldyoulike,ChineseorWestern?

G:

Western.R:

MayIhaveyourname,sir,please?

G:

PleasebookitunderthenameofMr.Jack.R:

ItsMr.Jack,atableforfourfortheeveningofthenextWednesday.ItisWesternfoodandyouarecomingat7:

00.G:

Thatsright.R:

Thankyouforcallingus.Welookforwardtoyourvisit.,CanIhelpyou,bookatableforfourforthenextWednesday,October20,Whattime,At7:

00,ChineseorWestern,MayIhaveyourname,underthenameofMr.Jack,atableforfourfortheeveningofthenextWednesday,youarecomingat7:

00,Welookforwardtoyourvisit,3.Role-playThecaller:

Tomwantstoreserveatablefornextdaysdinner.Therewillbe8peoplefortheparty.Theywanttohavedinnerat7:

30.Thereservationclerk:

askthecallerwhattypeoffoodtheylikeandaskforthenameofguestandtelephonenumberandthenrepeatthebooking.,Task2BookingaPrivateRoom,*SampleconversationR=ReservationClerkG=GuestR:

ThankyouforcallingPearlRestaurant.HowmayIhelpyou?

G:

Idliketomakeareservationofaprivateroom.R:

Forwhichdayandforwhattime?

G:

itsforMonday,25th,at7oclock.R:

WouldyoulikeChinese,JapaneseorKoreancuisine?

G:

Chinesefood,please.R:

Forhowmanypeople?

G:

Letmesee.9persons.R:

Yes,sir.Howmuchforfoodperperson?

Theminimumchargeforaprivateroomis100yuanperperson.G:

120yuanperperson.,R:

120yuan.Andwhatdrinksaregoingtohave?

G:

JustgetreadyHenessyX.O.Wearegoingtoorderotherdrinksatthedinnertime.Allthedrinksareonconsumptionbasis?

R:

Yes,sir.MayIhaveyourname,please?

G:

GimmyJames.R:

Mr.James.Andyourtelephonenumber.G:

663-988-257R:

Welookforwardtoseeingyousoon.G:

Thankyou.,*Activities,QuestionsabouttheconversationA:

Whatkindoffoodwilltheguestlike?

ChinesecuisineB:

Whatdrinkswilltheguestlike?

HenessyX.O.,2.Fillintheblanks.Completethesentencewiththewords:

offer,give,choice,andchooseincorrectforms.1）Theyoffertohelpus.2）Pleasegivemeadrink.3）Whichisyourchoice?

4）Thereisnothingtochoosebetweenthetwo.5）Theshophasawidechoiceofhats.,offer,give,choice,choose,choice,3.Role-playAguestcallstomakeareservation.1）Howdoyougreethimoverthephone?

2）Wouldyouaskhimaboutthefollowing?

A:

dateandtimeB:

coversC:

typesofcuisineD:

specialrequirementsforthebanquet.E:

Howmuchforfood?

Whattodrink?

F:

guestsnameandcompanysnameG:

telephonenumber3）Doyourepeatthereservationforconfirmation?

4）Iftherestaurantisfullybookedforthetimetheguestreserves,whatsuggestionswouldyoumake?

Task3BookingaBanquet,*SampleconversationR=ReservationClerkG=GuestR:

Goodmorning,Madam.Welcometoourrestaurant.HowcanIhelpyou?

G:

Goodmorning.Idliketobooktwobanquetsinyourrestaurantforourcompany.R:

Whenwouldyoulikeyourtable?

G:

At12:

00a.m.forlunchandat6:

00p.m.forsupper.R:

Forhowmanypeople?

G:

400people.And15VIPwillcomeintheevening.R:

Andwhatisgoingtobe,theChinesefoodortheWesternfood?

G:

TheLunchBanquetistheBuffetWesternFood,whiletheDinnerBanquetistheChineseFood.,R:

Howmanytableswouldyoulike?

Andhowwouldyoulikeustosetupthebanquet?

G:

Forty-onetableswillbearrangedfortheDinnerBanquet.Pleasesetupthebanquet.Pleasesetupalargetabledecoratedwithsomeflowers.R:

Welldoitaccordingtoyourrequirements.,QuestionsabouttheconversationA.Howmanybanquetswilltheguestbook?

TwobanquetsB.Howmanykindsoffoodwilltheguestwant?

Whatarethey?

Twokindsoffood.TheLunchBanquetistheBuffetWesternFood,whiletheDinnerBanquetistheChineseFood.,*Activities,2.CompletethedialogueChoosethecorrectphrasestofillintheblanksandmakethedialoguecomplete.R:

Couldyouhaveanyspecialdemandsforthe?

G:

Iheardthattherearefourmajorcuisinesinchina.Couldyouthemsimplytome?

R:

Certainly.ThefourmajorChinesecuisinesare:

GuangdongCuisine,SichuanCuisineandHuaiyangCuisine.,ShangdongCuisineisheavy,Guandongcuisineislight,butSichuanCuisineisspicyandhot.,A.banquetmenuB.ShangdongCuisineC.GenerallyspeakingD.introduce,A,D,B,C,3.Role-playWorkinpairsMr.Robertiscallingtomakeareservationforhispartywithhisfivefriends,butthereisproblemwiththetimehebooks.TheReservationClerkadviseshimtochangethetime.,UsefulExpressions,AskingfordetailsAtwhattimecanweexpectyou?

Forhowmanypeople?

Howmanypeoplearethereinyourparty?

Wouldyoulikeatableinthehallorinaprivateroom?

MayIhaveyournameandtelephonenumber,please?

UsefulExpressions,Checkingthereservationlistandfullybooked

（1）Justamoment,please.Illchecktheavailabilityforyou.

（2）Letmecheckifwehaveanyvacancy.（3）Imafraidwearefullybookedforthattime.（4）Wouldyouliketomakeareservationatanothertime?

（5）Isitpossibleforyoutochangethetime?

（6）Itsthebusy/hotseason/peakseason,youknow.（7）Wehopewellhaveanotheropportunitytoserveyou.,Dealingwiththebanquetbooking

（1）Howmanytablesshallwearrange?

（2）Howmuchwouldyouliketospendforeachtable?

（3）Whatdrinkswouldyoulike?

（4）Whatkindsoffruit/dessertwouldyoulike?

（5）Wellgeteverythingreadyinadvance.（6）Howwouldyoulikeustoarrangethetables?

UsefulExpressions,WordList,catervi.提供饮食，承办宴席availablea.可提供的covercharge茶位费expectvt.预料，期待guaranteevt.保证，担保hotseason旺季offseason淡季banquetn.宴会,depositn.押金mainrestaurant酒楼大厅minimumcharge最低消费privateroom酒楼包房U-shapeU形台expirationn.终止，期满,Part2SeatingtheGuests,LearningObjectives,LearningObjectives,UnderstandingtheServiceprocedureofhostingguestsMemorizetherelevanttermsandexpressions.Roleplaythedialogue.,Warm-up,1.GuessingthemeaningoftheexpressionsandtermsinEnglishorChinesewiththehelpofdictionaries.,餐厅收银员,hostess,mealvoucher,餐厅领班,休息室,restaurantmanager,2DiscussionHaveyoueverworkedinarestaurantasapart-timer?

Ifyes,tellyourpartnerhowyougreetedguestswhentheycameintotherestaurant.Ifno,thinkabouthowyoushouldgreetguestswhentheycomeintorestaurantasahostess/host.,Task1SeatingtheGuestwithoutaReservationTask2SeatingtheGuestswithaReservationTask3DealingwiththeSituationwhenthereisnoVacantSeat,Part2Seatingtheguests,Task1SeatingtheGuestwithoutaReservation,*SampleconversationW=WaiterG=GuestW:

Goodevening,sir.G：

Goodevening.W:

Doyouhaveareservation?

G:

No,Imafraid.Wedont.Wevejustarrivedintown.Isitpossibletohavedinnerhere?

W:

Ofcourse,itis.Forhowmanypeople?

G:

Atableforthree,please.W:

Wherewouldyouliketosit?

Bythewindoworfurtherback?

G:

Wewouldlikeatablebythewindowsothatwecanenjoythebeautifulscenery.W:

Thisway,please.Willthistablebeallright?

G:

Thatsfine.W:

Howwouldyoulikeyourdinner,Buffetoralocaldinner?

G:

Alocaldinner.W:

Hereisthemenu.Takeyourtime.G:

Thankyou!

QuestionsabouttheconversationA.Wherewouldtheguestsliketosit?

Bythewindow.B.Whatdinnerwouldtheguestlike,buffetorlocal?

Alocaldinner.,*Activities,2.ListeningpracticeListentothedialoguecarefullyandwritedownwhatyouheard.W=WaiterG=GuestW:

Goodafternoon,sir.Welcometoourrestaurant.G:

Thankyou.W:

Howmanypersons,please?

G:

Atableforeight,please.W:

Wheredoyouprefertosit？

G:

Well,somewherequietandno-smoking,please.W:

Illshowyoutoyourtable.Thisway,please.Isthisfine?

G：

Ok.Thatwillbefine.W:

Pleasetakeaseat,sir.G:

Thankyou.W:

Awaiterwillcometotakeyourorder.Justamoment,please.,Welcometoourrestaurant.,Howmanypersons,Wheredoyouprefertosit,Illshowyoutoyourtable.Thisway,please,Awaiterwillcometotakeyourorder,3.Role-playW=WaiterG=GuestG:

Theguestwouldlikeatableforsixwithoutareservation.W:

Thewaiterasksthemtowaitforafewminutesintheloungeandseatthemwhenatableisr