酒店英语Lesson 1.pptx

1、Lesson1,酒店英语,课程安排,Course Arrangement词汇 Words句型 Sentences复习 Review,我是谁？,Who am I?自我介绍Self-Introduction早安Good morning!下午好Good afternoon!晚上好Good evening!晚安Good night！早/好Good day！我的名字叫 XXMy name is XX.我来自I comefrom我负责I am in charge of 我毕业于/专业是I graduated from./I majored in.我对于熟悉。I am familiar with.,我是哪个

2、部门的？Which Department?,行政人事部:AdministrativeandHuman Resources Department客房部：HousekeepingDepartment工程部：EngineeringDepartment餐饮部：Food andBeverageDepartment(F&B)保安部：SecurityDepartment市场营销部：SalesandMarketing Department康乐部：Recreation&Relaxiation Department财务部：Accounting Department,我是什么职位？,What position?总经

3、理General Manager副总经理 Deputy General Manager总监 Director/General Inspector经理Manager副经理 Assistant Manager值班经理MODManager On Duty主管Supervisor/Executive领班Captain/Foreman服务员 Servant餐厅服务生Waiter/Waitress客房服务员Attendant,二.基本待客英语,在正式的英语表现里，疑问基本句型可分为下列四种：1.May I？我可不可以？2.Could you？你能否？3.Would you？你会否？4.Shall I?我要

4、不要？,只要理解这四种基本的句型，就可以处理大部分业务上的状况。,1自己要做什么事时，就使用May I May I have your name,please?请问尊姓大名？May I have your check-out time,please?请问您什么时候结帐离开？May I see your passport,please?请让我看一下您的护照好吗？May I know your nationality,please?请问您的国籍是什么？,2 麻烦客人时，可使用Could you,Could you fill out the form,please?请您填写这张表格好吗？Could

5、you write that down,please?请您写下来好吗？Could you give us the deposit,please?请您将押金条交给我们好吗？Could you hold the line,please?请您不要挂电话好吗？,3询问客人的喜好或是做什么时，可使用 Would you Would you like tea or coffee?您要喝茶还是咖啡？Would you like to take a taxi?您要搭计程车吗？Would you mind sitting here?您介意坐在这里吗？*只要在疑问词后加“Would you”，就可以提出大部分的询

6、问。,When would you like to visit Yulu Mountain?您什么时候去参观岳麓山呢？Who would you like to speak with?您想要跟谁对话？Which kind of room would you prefer?您喜欢哪一种房间？How long would you plan to stay?您准备逗留多久？How many tickets would you like to buy?您要买几张票？,4在提供建议协助、征求意见时，可使用 Shall I 或Would you like me to do?Shall I draw the curtains?需要我把窗帘拉上吗？Shall I draw you a map?要不要我为您画一张地图？Shall I make the reservation for you?需要我为您安排预约吗？,复习Review,自我介绍。我在哪个部门？用英语说出部门的名称。我的职位？用英语说出你的职位。问答用英语问候邻座同事。,Than k,Yo u,