前台服务常用英语.ppt

1、 聚龙湾天然温泉度假村 前厅部 刘磊 Dragon Bay Natural Hot spring Resort 聚龙湾天然温泉度假村 一、度假村各部门中英文对照一、度假村各部门中英文对照前厅部 Front office客房部 Housekeeping Department 餐饮部 Food andBeverage Department 温泉部 Hot spring Department 财务部 Financial Department 工程部 Engineering Department 安保部 Security Department 销售部 Sales Department 人力资源部 Hu

2、man resource Department 国际俱乐部 Recreation Department 总台 Reception desk收银 Cashier 礼宾部 Concierge商务中心 Business center商场 Shopping arcade美容美发 Beauty salon大堂副理 Assistant Manager 总机 Operator中餐厅 Chinese restaurant西餐厅 western restaurant自助餐厅 Buffet送餐 Room service宴会厅 Function room大堂吧 Lobby bar按摩 Massage桑拿 sauna

3、1.Good morning,sir.Welcome to our hotel,May I help you.欢迎光临，请问有什么可以帮到您?2.Do you have a reservation?请问您有预定吗?3.Is there any room available tonight?今晚有空房吗？4.How long will you be staying?您打算住几天？we will stay here for five days.5.May I have your name please?my name is Jack6.Is there a special rate for the

4、 group reservation?团体订房有折扣吗？yes,there havea10percent discount 打九折 I hope to see you again 希望再次见到您Im sorry,we dont change RMB here 对不起，这里不兑换人民币Sorry sir we will solve the problem for you as soon as possible 我们将尽快帮您解决问题Im awfully sorry for my carelessness 对于我的粗心我感到非常的抱歉Please sir if you calm yourself

5、Ill try to help you 请别激动，让让我想想办法。single room 单人房 double room 双人房 suite room 套房 luxury room 豪华房 hot spring villa 温泉别墅（A 或 B)country villas 乡村别墅 country villas with hot spring 乡村温泉别墅 riverside building 滨江楼 VIP building 贵宾楼，family suite 家庭套房 business xx room 商务 xx 房 business suite 商务套房 Deluxe business

6、suite 豪华商务套房 superior room 高级客房 superior garden room 高级花园房 superior triple room 高级三人房superior administrative suite 高级行政套房superior suite 高级套房I would like a single roomI would like to stay in the riverside building 我喜欢滨江楼的房间 How many rooms in a family suite?家庭套房有几间房You can use your room card to enter

7、the hot spring,Also,you can use it to have your breakfast.你可以凭房卡进入温泉区，也可以使用它去用早餐You can use this ticket to enter the buffet 你可以凭这张票进入自助餐厅Receptionist(R):Good morning sir,Welcome to our hotel.May I help you?Guest(G):Yes,please.I v just arrived from bai yun Airport.Could you let me have a room for ton

8、ight?R:Have you made a reservation,sir?G:Im afraid not.R:How many people do you have?G:just one.Im aloneR:Just a moment,please.I have to check if there s a room available.Oh,yes,sir.what kind of room would you like？Here is the room type and rateG:I would like a single roomR:OK,the single room is on

9、the second floor,May I see your passport please.R:OK,the single room is on the second floor,May I see your passport please.G:Here you are,please sign your name here.R:Thank you.your room rate is 898RMB per night,the deposit is300RMB,so it totals 1200RMB.How are you going to pay,in cash or by credit card?G:In cashR:Thank you,here is your room card,You can use your room card to enter the hot spring,Also,you can use it to have your breakfast.Your room is on the second floor,here is the lift(elevator.(电梯)G：Thank you very muchR:Its my pleasure,and I hope you will enjoy your stay with us