前台服务常用英语.ppt

前台服务常用英语.ppt

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聚龙湾天然温泉度假村前厅部刘磊DragonBayNaturalHotspringResort聚龙湾天然温泉度假村一、度假村各部门中英文对照一、度假村各部门中英文对照前厅部Frontoffice客房部HousekeepingDepartment餐饮部FoodandBeverageDepartment温泉部HotspringDepartment财务部FinancialDepartment工程部EngineeringDepartment安保部SecurityDepartment销售部SalesDepartment人力资源部HumanresourceDepartment国际俱乐部RecreationDepartment总台Receptiondesk收银Cashier礼宾部Concierge商务中心Businesscenter商场Shoppingarcade美容美发Beautysalon大堂副理AssistantManager总机Operator中餐厅Chineserestaurant西餐厅westernrestaurant自助餐厅Buffet送餐Roomservice宴会厅Functionroom大堂吧Lobbybar按摩Massage桑拿sauna1.Goodmorning,sir.Welcometoourhotel,MayIhelpyou.欢迎光临，请问有什么可以帮到您?

2.Doyouhaveareservation?

请问您有预定吗?

3.Isthereanyroomavailabletonight?

今晚有空房吗？

4.Howlongwillyoubestaying?

您打算住几天？

wewillstayhereforfivedays.5.MayIhaveyournameplease?

mynameisJack6.Isthereaspecialrateforthegroupreservation?

团体订房有折扣吗？

yes,therehavea10percentdiscount打九折Ihopetoseeyouagain希望再次见到您Imsorry,wedontchangeRMBhere对不起，这里不兑换人民币Sorrysirwewillsolvetheproblemforyouassoonaspossible我们将尽快帮您解决问题Imawfullysorryformycarelessness对于我的粗心我感到非常的抱歉PleasesirifyoucalmyourselfIlltrytohelpyou请别激动，让让我想想办法。

singleroom单人房doubleroom双人房suiteroom套房luxuryroom豪华房hotspringvilla温泉别墅（A或B）countryvillas乡村别墅countryvillaswithhotspring乡村温泉别墅riversidebuilding滨江楼VIPbuilding贵宾楼，familysuite家庭套房businessxxroom商务xx房businesssuite商务套房Deluxebusinesssuite豪华商务套房superiorroom高级客房superiorgardenroom高级花园房superiortripleroom高级三人房superioradministrativesuite高级行政套房superiorsuite高级套房IwouldlikeasingleroomIwouldliketostayintheriversidebuilding我喜欢滨江楼的房间Howmanyroomsinafamilysuite?

家庭套房有几间房Youcanuseyourroomcardtoenterthehotspring,Also,youcanuseittohaveyourbreakfast.你可以凭房卡进入温泉区，也可以使用它去用早餐Youcanusethistickettoenterthebuffet你可以凭这张票进入自助餐厅Receptionist（R）:

Goodmorningsir,Welcometoourhotel.MayIhelpyou?

Guest（G）:

Yes,please.IvjustarrivedfrombaiyunAirport.Couldyouletmehavearoomfortonight?

R:

Haveyoumadeareservation,sir?

G:

Imafraidnot.R:

Howmanypeopledoyouhave?

G:

justone.ImaloneR:

Justamoment,please.Ihavetocheckiftheresaroomavailable.Oh,yes,sir.whatkindofroomwouldyoulike？

HereistheroomtypeandrateG:

IwouldlikeasingleroomR:

OK,thesingleroomisonthesecondfloor,MayIseeyourpassportplease.R:

OK,thesingleroomisonthesecondfloor,MayIseeyourpassportplease.G:

Hereyouare,pleasesignyournamehere.R:

Thankyou.yourroomrateis898RMBpernight,thedepositis300RMB,soittotals1200RMB.Howareyougoingtopay,incashorbycreditcard?

G:

IncashR:

Thankyou,hereisyourroomcard,Youcanuseyourroomcardtoenterthehotspring,Also,youcanuseittohaveyourbreakfast.Yourroomisonthesecondfloor,hereisthelift（elevator.（电梯）G：

ThankyouverymuchR:

Itsmypleasure,andIhopeyouwillenjoyyourstaywithus