人力资源管理 1Word格式.docx

1、 False Page: 5 LO: 1, 6, 10 BT: 4. The three product lines of HR include a） administrative services and transactions, b） financial services, and c） strategic partners. 7 LO: Medium 5. HR professionals need to have six competencies as identified by the Human Resource Competency Study. 6. The role of

2、HRM in administration has remained the same despite advances in technology. 9 LO: Medium 6, 12 BT: 7. Advances in technology have allowed HR services to be offered more on a self-service basis than in the past. 8. Many administrative activities of HR, such as payroll administration, training, and se

3、lection, are being outsourced. Knowledge 9. Human resource departments have only recently come to be viewed as administrative experts and employee advocates. 10 LO: 10. Evidence-based HR provides managers with data to make decisions, instead of just intuition. 11 LO: 11. Stakeholders of a company in

4、cludes employees and shareholders. 13 LO: 2 Difficulty: 12. According to the U.S. Bureau of Labor Statistics, more than 25 percent of the workers will reach retirement age by 2010, resulting in a potential worker shortage of 10 million. 14 LO: 13. By 2012, employment demand is expected to be greates

5、t in professional and related services. 14. Occupations that are fastest growing provide the highest pay related to the occupation. 17 LO: 15. A learning organization embraces a culture of lifelong learning, enabling all employees to continuously acquire and share knowledge. 20 LO: 16. The psycholog

6、ical contract describes what an employee expects to contribute and what the company will provide to the employee in return for these contributions. 17. The use of alternative work arrangements, which include independent contractors, on-call workers, temporary workers, and contract company workers, i

7、s shrinking. 22 LO: 18. To be effective, balanced scorecards must be customized by companies to fit their market situations, products, and competitive environments. 24 LO: 3 Difficulty: 6, 13 BT: 19. The balanced scorecard should be used to link marketing to the companys human resource management ac

8、tivities. 25 LO: 20. Corporate cultures within companies that successfully implement TQM typically emphasize individualism, hierarchy, accountability, and profits. 28 LO: 21. ISO 9000 certification is an integral component of W. Edwards Demings quality control process. Comprehension 22. In the comin

9、g years, the U.S. workforce is predicted to become more diverse in terms of age, ethnicity, and racial background. 31 LO: 23. As many older workers leave the workforce permanently, a new challenge arises, how to capture their unique knowledge and expertise. 32 LO: 24. Cultural diversity can provide

10、a company a competitive advantage regarding problem-solving. 35 LO: 25. The Sarbanes-Oxley Act of 2002 sets strict rule for corporate behavior and sets heavy fines and prison terms for noncompliance. 38 LO: 26. Nearly 80 percent of people access the Internet most often from home, while 30 percent do

11、 so at work. 43 LO: 4 Difficulty: 6 BT:27. E-HRM is more applicable to practices associated with recruiting and training than those associated with analysis and design work, selection, and compensation and benefits. 46 LO: 5 Difficulty: 28. HR dashboard is a series of indicators that managers and em

12、ployees have access to on the company intranet or human resource information system. 48 LO: 6 Difficulty: 29. Compensating human resources involves measuring employees performance. 53 LO: 7 Difficulty:Multiple Choice Questions 30. _ refers to a companys ability to maintain and gain market share in i

13、ts industry. A） Outsourcing B） Competitiveness C） Self-service D） Empowerment B Page: 31. Many companies refer to HRM as involving _. A） “motivation practices” B） “financial practices” C） “people practices” D） “compensation practices” C Page: 32. Strategic HR Management includes all but one of the f

14、ollowing. Name the exception. A） Financial planning B） Training and development C） Performance management D） Recruiting talent A Page:33. Which of the following is NOT a responsibility of HR departments? A） Recruiting B） Benefits C） Community relations D） Financial management D Page: 6 LO: 34. Which

15、 of the following is not a product line of human resources? A） Administrative services and transactions B） Strategic partner C） Human capital partner D） Business partner services 35. Which of the following best describes a cultural steward? A） Shapes the organization B） Delivers results with integri

16、ty C） Facilitates change D） Recognizes business trends and their impact on the business Hard 36. Giving employees on-line access to information about HR issues such as training, benefits, and compensation is known as A） outsourcing. B） continuous learning. C） self-service. D） strategic planning. 37.

17、 The practice of having another company （a vendor, third-party provider, consultant） provide services traditionally associated with the administrative role of HR is known as A） e-commerce. B） empowering. C） outsourcing. D） benchmarking. 38. Traditionally, the HRM department was primarily a（n） _? A）

18、business minded B） finance expert C） employer advocate D） administrative expert Hard 39. Which one of the following statements about the HR profession is not true? A） A college degree is required of HR specialists, but not of generalists B） Generalists usually perform the full range of HRM activitie

19、s, including recruiting, training, compensation, and employee relations C） Professional certification in HRM continues to be less common than membership in professional associations D） The primary professional organization for HRM is the Society for Human Resource Management 12 LO: 40. All of the fo

20、llowing competitive challenges faced by companies will increase the importance of human resource management except A） the global challenge. B） the challenge of sustainability. C） the economic challenge. D） the technology challenge. 41. _ refers to the ability of a company to survive and succeed in a

21、 dynamic competitive environment. A） Competitiveness B） Empowerment C） Sustainability D） Resource management 42. Sustainability includes all of the following except A） put methods in place to determine if the company is exceeding profit expectations for the benefit of stockholders. B） the ability to deal with economic and social changes. C） engage in responsible and ethical business practices. D） provide high quality products and services. A