人力资源管理 1Word格式.docx

人力资源管理 1Word格式.docx

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FalsePage:

5LO:

1,6,10BT:

4.ThethreeproductlinesofHRincludea）administrativeservicesandtransactions,b）financialservices,andc）strategicpartners.

7LO:

Medium

5.HRprofessionalsneedtohavesixcompetenciesasidentifiedbytheHumanResourceCompetencyStudy.

6.TheroleofHRMinadministrationhasremainedthesamedespiteadvancesintechnology.

9LO:

Medium

6,12BT:

7.AdvancesintechnologyhaveallowedHRservicestobeofferedmoreonaself-servicebasisthaninthepast.

8.ManyadministrativeactivitiesofHR,suchaspayrolladministration,training,andselection,arebeingoutsourced.

Knowledge

9.Humanresourcedepartmentshaveonlyrecentlycometobeviewedasadministrativeexpertsandemployeeadvocates.

10LO:

10.Evidence-basedHRprovidesmanagerswithdatatomakedecisions,insteadofjustintuition.

11LO:

11.Stakeholdersofacompanyincludesemployeesandshareholders.

13LO:

2Difficulty:

12.AccordingtotheU.S.BureauofLaborStatistics,morethan25percentoftheworkerswillreachretirementageby2010,resultinginapotentialworkershortageof10million.

14LO:

13.By2012,employmentdemandisexpectedtobegreatestinprofessionalandrelatedservices.

14.Occupationsthatarefastestgrowingprovidethehighestpayrelatedtotheoccupation.

17LO:

15.Alearningorganizationembracesacultureoflifelonglearning,enablingallemployeestocontinuouslyacquireandshareknowledge.

20LO:

16.Thepsychologicalcontractdescribeswhatanemployeeexpectstocontributeandwhatthecompanywillprovidetotheemployeeinreturnforthesecontributions.

17.Theuseofalternativeworkarrangements,whichincludeindependentcontractors,on-callworkers,temporaryworkers,andcontractcompanyworkers,isshrinking.

22LO:

18.Tobeeffective,balancedscorecardsmustbecustomizedbycompaniestofittheirmarketsituations,products,andcompetitiveenvironments.

24LO:

3Difficulty:

6,13BT:

19.Thebalancedscorecardshouldbeusedtolinkmarketingtothecompany'

shumanresourcemanagementactivities.

25LO:

20.CorporatecultureswithincompaniesthatsuccessfullyimplementTQMtypicallyemphasizeindividualism,hierarchy,accountability,andprofits.

28LO:

21.ISO9000certificationisanintegralcomponentofW.EdwardsDeming'

squalitycontrolprocess.

Comprehension

22.Inthecomingyears,theU.S.workforceispredictedtobecomemorediverseintermsofage,ethnicity,andracialbackground.

31LO:

23.Asmanyolderworkersleavetheworkforcepermanently,anewchallengearises,howtocapturetheiruniqueknowledgeandexpertise.

32LO:

24.Culturaldiversitycanprovideacompanyacompetitiveadvantageregardingproblem-solving.

35LO:

25.TheSarbanes-OxleyActof2002setsstrictruleforcorporatebehaviorandsetsheavyfinesandprisontermsfornoncompliance.

38LO:

26.Nearly80percentofpeopleaccesstheInternetmostoftenfromhome,while30percentdosoatwork.

43LO:

4Difficulty:

6BT:

27.E-HRMismoreapplicabletopracticesassociatedwithrecruitingandtrainingthanthoseassociatedwithanalysisanddesignwork,selection,andcompensationandbenefits.

46LO:

5Difficulty:

28.HRdashboardisaseriesofindicatorsthatmanagersandemployeeshaveaccesstoonthecompanyintranetorhumanresourceinformationsystem.

48LO:

6Difficulty:

29.Compensatinghumanresourcesinvolvesmeasuringemployees'

performance.

53LO:

7Difficulty:

MultipleChoiceQuestions

30._____referstoacompany'

sabilitytomaintainandgainmarketshareinitsindustry.

A）Outsourcing

B）Competitiveness

C）Self-service

D）Empowerment

BPage:

31.ManycompaniesrefertoHRMasinvolving_______.

A）“motivationpractices”

B）“financialpractices”

C）“peoplepractices”

D）“compensationpractices”

CPage:

32.StrategicHRManagementincludesallbutoneofthefollowing.Nametheexception.

A）Financialplanning

B）Traininganddevelopment

C）Performancemanagement

D）Recruitingtalent

APage:

33.WhichofthefollowingisNOTaresponsibilityofHRdepartments?

A）Recruiting

B）Benefits

C）Communityrelations

D）Financialmanagement

DPage:

6LO:

34.Whichofthefollowingisnotaproductlineofhumanresources?

A）Administrativeservicesandtransactions

B）Strategicpartner

C）Humancapitalpartner

D）Businesspartnerservices

35.Whichofthefollowingbestdescribesaculturalsteward?

A）Shapestheorganization

B）Deliversresultswithintegrity

C）Facilitateschange

D）Recognizesbusinesstrendsandtheirimpactonthebusiness

Hard

36.Givingemployeeson-lineaccesstoinformationaboutHRissuessuchastraining,benefits,andcompensationisknownas

A）outsourcing.

B）continuouslearning.

C）self-service.

D）strategicplanning.

37.Thepracticeofhavinganothercompany（avendor,third-partyprovider,consultant）provideservicestraditionallyassociatedwiththeadministrativeroleofHRisknownas

A）e-commerce.

B）empowering.

C）outsourcing.

D）benchmarking.

38.Traditionally,theHRMdepartmentwasprimarilya（n）______?

A）businessminded

B）financeexpert

C）employeradvocate

D）administrativeexpert

Hard

39.WhichoneofthefollowingstatementsabouttheHRprofessionisnottrue?

A）AcollegedegreeisrequiredofHRspecialists,butnotofgeneralists

B）GeneralistsusuallyperformthefullrangeofHRMactivities,includingrecruiting,training,compensation,andemployeerelations

C）ProfessionalcertificationinHRMcontinuestobelesscommonthanmembershipinprofessionalassociations

D）TheprimaryprofessionalorganizationforHRMistheSocietyforHumanResourceManagement

12LO:

40.Allofthefollowingcompetitivechallengesfacedbycompanieswillincreasetheimportanceofhumanresourcemanagementexcept

A）theglobalchallenge.

B）thechallengeofsustainability.

C）theeconomicchallenge.

D）thetechnologychallenge.

41._____referstotheabilityofacompanytosurviveandsucceedinadynamiccompetitiveenvironment.

A）Competitiveness

B）Empowerment

C）Sustainability

D）Resourcemanagement

42.Sustainabilityincludesallofthefollowingexcept

A）putmethodsinplacetodetermineifthecompanyisexceedingprofitexpectationsforthebenefitofstockholders.

B）theabilitytodealwitheconomicandsocialchanges.

C）engageinresponsibleandethicalbusinesspractices.

D）providehighqualityproductsandservices.

A